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  • Safari, an O’Reilly Media Company.  (50)
  • International Energy Agency
  • [Erscheinungsort nicht ermittelbar] : HRD Press
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  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (153 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Is your organization harvesting the positive results of thinking and acting ethically? Ethics by Design delivers essential guidance for those who would follow Peter Drucker's sage advice: It is more important to do what is right than it is to do things right. The focus of this book is not on internal processes or individual performance, but rather on system ethics. You'll learn how to begin at the top level and, with stakeholders, design ethics into everything you do - starting with what you deliver to society and linking that on down into your organization and the individuals within your organization.
    Note: Online resource; Title from title page (viewed May 1, 2010) , Mode of access: World Wide Web.
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  • 2
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (462 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Getting a team to gel, produce and be successful is never easy. Invariably, you'll have team members who are inflexible or oversensitive ... talk too much or stay silent ... point fingers or stir up conflict. These 50 exercises are a terrific way to confront these and other issues you may be facing as a team leader. And you can implement any and all of them quickly, without a big budget and with little or no training experience.
    Note: Online resource; Title from title page (viewed October 1, 2010) , Mode of access: World Wide Web.
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  • 3
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (452 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Toward Human Emergence is a helpful and positive analysis from a behavioral science viewpoint of various stages in our long journey from hunter-gathers and agriculturalists, to industrialists and technological advances, knowledge workers. It examines the why, what, and how for perfecting human endeavor within a global society characterized technological advances, knowledge expansion, and economic turmoil. This mind-stimulating volume offers a hopeful vision of humanity, so HRD practitioners and educators may inspire learners to utilize today's opportunities for improving the human condition and quality of all life. Toward Human Emergence will motivate those who seek to be world shapers, rather than mere squatters. Within the framework of human evolution, it offers planners and doers thoughtful insights on how to capitalize on human assets, while curbing our tendencies toward destruction, violence, and self-abuse. The text's major themes are coping with accelerating change, making knowledgeable choices and decisions, and influencing the future through self-knowledge and self-control. The last of its twelve chapters discusses the convergence of these key concepts of culture, change, choice, and control. The prologue considers humanity's prospects for emergence, while the epilogue projects the offworld possibilities for our further emergence as a species. This volume provides people in transition with ways to positively influence our collective future.
    Note: Online resource; Title from title page (viewed January 1, 2010) , Mode of access: World Wide Web.
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  • 4
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (875 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Session Builders Series 100 covers over 20 of the most important management and supervisory skills, from active listening to time management.With more than 200 exercise options and variations you will always have a choice of realistic, easy-to-use designs that will add something extra to your training programs. Each Session Builder exercise is short, simple to run and debrief. The exercises are provided in a completely detailed manner, so that there are no surprises for the end-user at any point in the training process.
    Note: Online resource; Title from title page (viewed June 1, 2010) , Mode of access: World Wide Web.
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  • 5
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (215 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Here is an effective, step-by-step plan for improving performance on a large-scale and getting the results and payoffs you desire. If you have a group, a group of groups or an entire organization that needs an intervention, you'll find this book invaluable. Implementation and Management of Performance Improvement Plans begins in the middle – in the implementation phase of performance improvement plans rather than the design or planning phases. This is because, according to the author, implementation is where something useful happens ... or doesn't. Performance improvement aimed at individuals and groups is different. Here you'll learn about common basic misconceptions and errors other leaders make when shifting focus from individual to group and how not to go down the same road. Covered in this cutting-edge resource are six key topic areas: How to approach improvement in a systematic way and "do it right"; How to bring the entire organization into an alignment that adds value over time and keep it there; How project management stitches everything together – from planning through implementation to value added; How to ensure every group being targeted by the plan is fully aware of what is intended and how it applies to them; How to achieve the "holy grail" of performance improvement – measurable improvements and the measurable increase of commitment.
    Note: Online resource; Title from title page (viewed January 1, 2010) , Mode of access: World Wide Web.
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  • 6
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (382 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: An outstanding source for training activties relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and for preparing foreign nationals to work in the United States.
    Note: Online resource; Title from title page (viewed December 1, 2009) , Mode of access: World Wide Web.
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  • 7
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (308 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring. Here's a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee – regardless of how experienced they are in appraisals – will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process. Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete. Need to find a specific activity quickly? No problem. The activities are categorized into two groups – the skills and the process – so they are easy to select. All handouts are numbered using the same number as the activity. And some you'll want to make into transparencies for use with an overhead projector. Whether you're a new or experienced trainer, you'll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves.
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 8
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (186 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Find the legendary leader inside you! What is "legendary leadership"? It can be defined simply as leadership that is remembered. These 25 activities are designed to ensure you are remembered as a good – or even great – leader. The number of people in the group you lead or the size of your organization doesn't matter. The book is organized around the qualities and abilities that enable a leader to effectively lead a few people … a large organization … or even a nation. Whether you are a new or experienced leader, you will find development activities that cover a wide variety of skills that can help you reach your greatest potential. Do you need to work on dealing with demands on your time? Pacing yourself? Feeling comfortable in all your many different roles? Making difficult decisions? Understanding and capitalizing on your leadership style? You'll find just the right activity here. Sample activities include: How Do You Spend Your Leadership Time; The "Plugged-In" Leader; Managing Sideways; Leading Outside the Box; Leadership Survival Skills; Collaborative Management. The activities couldn't be easier to use. You'll get the purpose of the activity, description of the activity, time allotted, resources required, presentation instructions and a debrief. The 25 handouts – including assessments, questionnaires and charts – make this book even more useful. 25 Legendary Leadership Activities – challenging, fun and a must resource in your legendary leadership journey.
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 9
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (296 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. raining Objectives: Enable managers to concentrate on the personal views, feelings, and opinions of their staff Encourage person-centered rather than role-centered management Improve interpersonal skills Ensure that organizational goals are achieved. Activities: Provide complete coverage of the four stages of counseling: Rapport and relationship building Challenging problems Problem exploration and understanding Taking action.
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 10
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (247 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Have fun presenting these activities and build your employees' communication skills in just minutes. Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. 50 Communication Activities, Icebreakers and Activities is a great way to: Increase participants' awareness of how they communicate; Help them to build expertise in a variety of essential skills and competencies; Prepare them to deal effectively with the many types of communication challenges they face every day. Each activity focuses on some facet of communication and includes a description, time guideline, purpose, resources, presentation, debrief, difficulty rating and variations to make implementation easy. Each individual activity takes only minutes to complete. Together this collection contains a wealth of insight, tips and guidance to prepare employees to become confident communicators who enjoy stronger relationships and greater success and satisfaction on the job.
    Note: Online resource; Title from title page (viewed October 1, 2008) , Mode of access: World Wide Web.
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  • 11
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (233 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Did you know reading text on a computer screen can be as much as 30 percent slower with less comprehension than reading printed text? Reading electronic text, e-mails and Web pages on a computer screen is different. That's why this book is important no matter what industry you are in. Effective Screen Reading provides tried-and-tested principles for increasing your on-screen productivity and effectiveness. The easy-to-handle and quick-reference guide is the first book to address fast and effective reading and learning via the computer screen. Learn various techniques for better using your vision skills. Find out why sitting correctly in front of the screen is critical. Discover how to improve concentration and understanding of what you read. Examine e-mail folder structure and filing principles. The book is organized into five chapters which include a preview of the goals of the chapter and topics to be covered and a summary of the highlights
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 12
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (176 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Is your sales team stuck in a rut? Would you like to get them fired up about bringing in new customers and selling more? 25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies. The guide presents 25 strategies and activities in terms of two critical selling factors: Relationships – how the customer perceives you as a supplier based on past experience and interactions; Performance – what you as a supplier actually deliver to the customer. A diagnostic sales strategy matrix shows how much each strategy emphasizes both relationship and performance. A relationship performance index further classifies the strategies as highest, higher, moderate, lower, lowest. Each strategy comes with an activity that clears up any question about how the strategy should be implemented. Each activity includes fully reproducible exhibits which can be used as exercises and handouts in training sessions. Rather than a one-time training tool, 25 Sales Strategies and Activities is a useful and practical guide your employees will refer to over and over again. It's packed with a wealth of insight, tips and guidance for motivating sales people.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 13
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (164 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: How you begin and end a training course is vital and shouldn't be left to chance. This manual introduces easy-to-use "openings" and "closings" that can increase the cohesiveness of your group, create a relaxed atmosphere and enhance the learning experience – whether you are new to this type of exercise or not. The book contains 70 icebreakers, energizers and other exercises the authors have tested on the training front lines – including 40 "beginnings" and 30 "endings." Each exercise includes these at-a-glance sections: Content indicates the type of group the exercise is useful for; Purpose clarifies further objectives for the exercise; Materials lists pens, paper and other materials you will need; Method contains your instructions as the trainer; Suggested Explanation guides you in what you might say about the exercise to the group; Variations describe other ways the basic exercise can be used; Pitfalls describe dangers to watch out for. Two matrix indexes – one for beginnings and one for endings – make it easy to find just the right exercise for your situation. With Compendium of Icebreakers, you can be sure to choose appropriate exercises for your desired objective, ask participants to only do things that are reasonable, be clear about the purpose and outcome of each exercise and be sensitive to individual differences.
    Note: Online resource; Title from title page (viewed August 1, 2007) , Mode of access: World Wide Web.
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  • 14
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (364 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Are you maximizing every opportunity to connect with participants before, during and after training? This is the focus of these 125 tested and proven-effective activities for trainers. The activities are grouped under five critical points of contact trainers have with participants * Making Contact Before the Workshop includes activities a trainer can do after the participants are identified or selected * Saying Hello at the Beginning of the Workshop presents activities for introducing the trainer, clarifying objectives and expectations, helping participants get better acquainted and leading warm-up activities * Making Transitions Within the Workshop offers activities for building on what participants have learned from the workshop and one another * Saying Goodbye at the End of the Workshop focuses on activities that help participants review what has been learned, develop a plan of action, celebrate and receive awards * Following Up After the Workshop includes strategies for reinforcing what participants have learned and ensuring continuous learning. Based on the principles of accelerated and adult learning, the activities have sound objectives and are fun with some utilizing all the senses. The activities are formatted for easy use with clearly marked objectives.
    Note: Online resource; Title from title page (viewed August 1, 2007) , Mode of access: World Wide Web.
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  • 15
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (528 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. It's all here … the activity description, target group, objectives, number of participants, time, materials, important notes for the trainer, method and optional elements. Included is an activity time checklist – so you can choose from exercises that can be completed in 60 minutes, 60-90 minutes and two hours. The 50 activities are conveniently organized into 10 areas: Orientation; Motivation and Empowerment; Caring for Our Customers; Face-to-Face Communication; Telephone Skills; Written Communication; Time Management; Managing Small Projects; Meetings; Presentation Skills. This training can be carried out in short sessions and in-house by supervisors or managers who are not officially trainers. The exercises all actively involve the participants and –because they are fun – have much more impact.
    Note: Online resource; Title from title page (viewed July 1, 2007) , Mode of access: World Wide Web.
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  • 16
    Language: English
    Pages: 1 online resource (202 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work. The Fast Facilitator shows the difference facilitation skills can make in helping people learn, be more self-aware, be more flexible in their thinking and behavior and build their self-confidence. The manual is organized into three parts covering a huge amount of groundwork: Essential facilitation, group and team facilitation and creative facilitation. Topics include what is facilitation, the qualities of a facilitator, planning and structuring, understanding roles in teams, when and how to intervene, working with diversity and defense patterns. Key issues covered range from attentiveness and culture to emotional expression, openness and feedback. Use this manual when you need support in dealing with a specific issue at work or when developing your professional skills. It is full of principles and practices that will enable you to get the best out of people.
    Note: Online resource; Title from title page (viewed December 1, 2007) , Mode of access: World Wide Web.
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  • 17
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (130 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Downsizings don't have to leave the exiting person devastated, the remaining people angry, the decision-makers stressed or the company open to litigation. With the Manager's Pocket Guide® to Downsizing with Confidence, you have a practical guide to planning and conducting a downsizing the right way so all the people involved come out ahead. Get straightforward answers to the 12 most often asked questions about downsizing: Why should we worry?; What are our real needs?; How much planning time do we really need?; How do we select who goes?; What can we do to show that we've been fair?; How – and what – do we tell the people who will exist?; How do we tell the people who will remain?; Do we do it all at once or in phases?; What about the media?; Is career transition assistance really necessary?; What if we need some of these people in nine months?; Now what? If you're a leader involved in any way with a downsizing – whether 10 or 1,000 people are involved – this book will provide invaluable advice. The recommendations are based on the authors' 20 years of research and experience designing, reviewing plans for and coordinating large and small downsizings.
    Note: Online resource; Title from title page (viewed June 1, 2007) , Mode of access: World Wide Web.
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  • 18
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (111 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Do you really understand what management is – and what managers are supposed to do – in today's increasingly complex business environment? You will after you read this book. It offers clear advice on the roles and responsibilities managers now must juggle simultaneously and distills it into wisdom any manager can apply independently at any time. In eight chapters, the author identifies and defines the essentials of the job of manager. The suggestions offered in this handy guide include: Becoming inclusive, providing growth opportunities and pushing people to take them, setting targets and measuring results, giving supportive feedback, celebrating when people try to do something new and succeed, and studying the examples set by the country's best managers as well as by people in your own organization.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 19
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (128 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: You need – and want – to change your management style. So, how do you get started? With Front Line Guide to Creating a Winning Management Style – it puts the power to become the kind of exemplary leader you want to be in your hands. In 13 chapters, the book describes how you can change your current set of patterned behaviors so you can become not less predictable, but more consistent. This book will reassure you that creating a winning management style is well within your capability. It presents the concept of "management style" as a set of attributes you can identify, observe and replicate. You'll learn how to blend your personal beliefs and values with social behaviors modified by what you know in your gut is the right thing to do. The author draws on research involving thousands of managers in some of America's leading professional, commercial, industrial and military organizations. The specific behaviors he identifies can and do lead to managerial excellence. And this hands-on guide will show you exactly how to acquire them.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 20
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (198 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: In Performance Analysis: Knowing What to Do and When, Dr. Dale Brethower takes a fresh look at finding out what will work to change and improve performance. The book presents a systems thinking approach to improving performance and contains tools for creating interventions that will be implemented, will have a favorable impact and can be maintained and continually improved. You'll learn how to clarify which direction to go, determine what intervention will work and with whom and identify the right mix of interventions. You'll examine how to analyze critical business, process and job issues. Most important, you'll learn how to win the hearts and minds of performers and find interventions they will accept with gusto. The book comes with a glossary and a variety of useful job aids and tools for determining what to do and why to successfully improve performance. Helpful tips are included throughout the book making analysis of organizational performance even easier. This is the second of six books in the new Defining and Delivering Successful Professional Practice Series designed to define and deliver measurable performance improvement.
    Note: Online resource; Title from title page (viewed March 1, 2007) , Mode of access: World Wide Web.
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  • 21
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (122 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Thinking clearly is a skill in great demand and the ticket to higher-level jobs. Now you have a user-friendly manual that will help you model the behavior and teach your employees to think clearly – a profound gift that they can use in all aspects of their lives. Front Line Guide to Thinking Clearly is one of the few books to introduce the concept of clear thinking in a way people can understand and do it. The book focuses on thinking clearly along with solving problems and making decisions – three competencies identified in a massive research effort as skills that equip managers for success in an increasingly complex business environment. Everyone can learn to think clearly – this is the exciting premise underlying this highly readable book. In eight chapters, author Woodrow Sears will familiarize you with some of the research and tools associated with thinking clearly as he describes the simple steps to get there. The book also explores a variety of other fresh topics including brain-blockers to watch out for, mind maps, intellectual skill building, talking tough to get courageous decisions, the power of apology and more.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 22
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (132 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: In life, there are a handful of opportunities that allow us to significantly and directly impact the lives of others in a positive way. Leading a high-performance team is one of the most exciting – people who participate in a high-energy, can-do organization never forget it. In Front Line Guide to Building High Performance Teams, you'll learn there is a time and place for team building – and there are times when money spent on team building is wasted. This guide points out the differences and suggests strategies any manager can use to improve the collective performance of workers and volunteers. Based on extensive research into competencies associated with successful team building, the book will empower you to make a positive difference in the lives of many people. Drawing on his experience as a behavior-oriented consultant and HR manager, Woodrow Sears also covers such topics as tough love in the workplace, the truth about money and motivation, disbanding a team, getting people to do what you want them to do, and more. When all the solid tips and tools discussed in this book come together for you, you'll know you're on the way to having the high-performance team you hoped for
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 23
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (192 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: At the end of the day, our jobs are all about results. The desire to achieve useful results should guide your decisions on a daily basis. This book's unique Performance by Design approach and framework will systematically walk you through the processes, procedures, tools and techniques that are most valuable in creating performance systems that achieve results. In eight chapters, the book sequentially describes each step in the Performance by Design framework. This is the third of six books in the new Defining and Delivering Successful Professional Practice Series designed to define and deliver measurable performance improvement.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 24
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (230 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even engaged employees will gain the perspective and insight necessary to make this exciting cultural transition successfully. You'll find activities to help you define employee engagement, measure the current level of engagement in your organization and understand critical underlying principles. Move on to the activities on overcoming obstacles, motivating engaged employees, how world famous leaders lead engagement and other advanced topics. The activities are organized into six, easy-to-reference sections: Understanding employee engagement; Getting started to engage employees; Leading employee engagement; Measuring employee engagement; Creating an engaged workplace; Employee engagement communications. Each of these fun and easy-to-use employee activities focuses on a different aspect of employee engagement and can be completed in 30-45 minutes. Each activity includes the purpose, description, time guidelines, resources, presentation instructions, debriefing guidelines and a handout.
    Note: Online resource; Title from title page (viewed August 1, 2007) , Mode of access: World Wide Web.
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  • 25
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (204 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Learn how to be proactive by defining and justifying where you should head before deciding how to get there. To help you in the process, this book introduces the concepts and tools underlying "mega thinking and planning." You'll learn how to: Define who your clients are and who benefits; Outline basic questions each organization must ask and answer; ?Provide the concepts and tools for delivering performance improvement and proving the value they add; Use both change management and change creation; Assess needs and prioritize the needs (not wants). This is one of six books in the new Defining and Delivering Successful Professional Practice Series designed to define and deliver measurable performance improvement
    Note: Online resource; Title from title page (viewed June 1, 2006) , Mode of access: World Wide Web.
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  • 26
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (152 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Achieving High Performance describes the secrets of high performance and performance motivation, and shows readers how to motivate themselves, as well as others, to achieve high performance. Dr. Gerson provides several models, tools, and job aids to help readers understand themselves better, identify the requirements for high performance, and figure out the best and fastest ways to achieve those performance levels. Achieving High Performance also introduces several new concepts, such as Mega, Macro, and Micro levels of achievement; goal setting using SMARTER objectives; and the TOPS (Talent Optimization Performance System) approach to high performance. Dr. Gerson also recommends that in addition to determining the environmental and resource factors that go into a high performance approach, individuals and organizations should look closely at the performer him or herself by doing a performer analysis using a process he calls M.A.S.T.E.R.Y.
    Note: Online resource; Title from title page (viewed June 1, 2006) , Mode of access: World Wide Web.
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  • 27
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (170 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Everybody wants to get better at what they do – or at least they should want to. The problem is, not everyone knows exactly how to do this – achieve measurable and lasting performance improvement. This book will help people and organizations achieve those desired results by helping them focus on a positive approach to what makes the performer tick. The book's seven chapters will teach you: How to use sports and performance psychology to generate improvements; Why individual performance patterns are important; How motivation and performer psychology affect improvement; How emotional intelligence relates to performance improvement; Why a focus on the positive leads to improvement; How stress can benefit performance and how stress management leads to performance improvement.
    Note: Online resource; Title from title page (viewed November 1, 2006) , Mode of access: World Wide Web.
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  • 28
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (180 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Evaluation takes enormous time, money and resources. So, why do we go through all the trouble? Because the ultimate goal is to create positive change—and that's where this practical book comes in. Evaluating Impact uses a common-sense approach to conducting data-driven evaluations that are simple and efficient—and deliver the improved and measurable performance you want. This is the sixth in the Defining and Delivering Successful Professional Practice—HPT in Action series of six books on defining and delivering measurable performance improvement. Learn how to let the evaluation purpose drive the questions you ask, set the stage for deciding what data to collect and how to collect it, and make sense of the data so your recommendations are justifiable.
    Note: Online resource; Title from title page (viewed October 1, 2006) , Mode of access: World Wide Web.
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  • 29
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (100 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: These 101 actions will help you manage, lead, or participate in a virtual team; whatever your role you will gain ideas, practices, and suggestions that will enable you to be more successful. Build your case for virtual teams...structure the best possible arrangement for these teams...manage the people and tools for these teams productively. These 101 actions will help you manage, lead, or participate in a virtual team; whatever your role you will gain ideas, practices, and suggestions that will enable you to be more successful. From strategy and structure to technology and systems, it's all here!
    Note: Online resource; Title from title page (viewed January 1, 2004) , Mode of access: World Wide Web.
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  • 30
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (250 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Improve interpersonal skills Enhance management performance
    Note: Online resource; Title from title page (viewed January 1, 2004) , Mode of access: World Wide Web.
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  • 31
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (400 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: Updated to include coverage of the latest in meeting technology, the second edition of the acclaimed reference for meeting planners is more comprehensive—and useful—than ever. Whether you are a meeting professional or new to event planning...a corporate or association executive or independent consultant...the book synthesize what you need to know to achieve professionalism in the management of conferences, exhibitions, and conventions. Co-author Rudy Wright shares three decades of industry knowledge and experience. He is a professional conference organizer, one of the first to earn the Certified Meeting Professional designation, and founding member/past president of Meeting Professionals International.
    Note: Online resource; Title from title page (viewed November 1, 2004) , Mode of access: World Wide Web.
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  • 32
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (100 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Your new trainers don't know how to properly operate the VCR and monitor . . . your employees don't know how to use a preferred conference call vendor . . . your middle managers fail to consistently report their employees' overtime. Tired of explaining things over and over? Save time, frustration and money—and improve performance—by creating your own task aids. This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts—all kinds of task aids to help employees take corrective action and perform their jobs. When you follow the author's advice, you'll be on the way to designing and developing your own appropriate job aids—easily and quickly. Working at your own pace, you'll learn about every step involved in creating an effective task aid and get plenty of practice implementing the steps.
    Note: Online resource; Title from title page (viewed January 1, 2004) , Mode of access: World Wide Web.
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  • 33
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (300 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: A best-seller—completely updated and more relevant than ever! Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on: Laying the groundwork for a workshop that makes an impact Developing the individual leader Setting an example so that others will want to be leaders, too Helping leaders excel and perform at their best.
    Note: Online resource; Title from title page (viewed January 1, 2003) , Mode of access: World Wide Web.
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  • 34
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (275 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Outline the process of accepting change Demonstrate the need for change Reduce conflict Improve communication skills. Activities cover: Change in the workplace Accepting change Developing goals for change Understanding change Change and self-development. Time Guidelines: 35 activities take 1 to 3 hours 15 activities take 3 or more hours. Note: CD is not included in the ebook version.
    Note: Online resource; Title from title page (viewed January 1, 2003) , Mode of access: World Wide Web.
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  • 35
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (350 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! These ready-made games and exercises make it easy to address the sometimes intimidating topic of "ethics" in the workplace. The 50 proven activities vary in length from 15–60 minutes and are organized into five sections: Ethical leadership; Ethical corporate citizenship; Ethical salesmanship; Ethical management; Ethical teamwork. Each activity comes with step-by-step guidelines that make implementation easy: A timeframe, overview, purpose, group size, room arrangement, materials, method, discussion prompts, quotations, alternative ways to present the material and points of interest. 50 Activities for Promoting Ethics within the Organization employs a variety of training methods including case studies, quizzes, handouts, buzz groups, role-plays, panels, assessments and more.
    Note: Online resource; Title from title page (viewed January 1, 2003) , Mode of access: World Wide Web.
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  • 36
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (160 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: With the downsizing of businesses, project management is no longer a specialized profession but rather a set of competencies, skills, and behaviors that have general application. The work groups and individuals called on to be part-time project managers need tools that will help them plan, execute, control, and close out project events. These tools must be easily understood and usable right away, in real time. The Partner is composed of step-by-step performance tools such as checklists, worksheets, guidelines, and other valuable support materials that will help plan and work through project events. These tools are organized around 20 key action items that guide the project management process. The Partner also contains a glossary of project management terms that will establish a clear terminology for communications between project participants, as well as a set of practical instructions that support the use of project management software. The Partner is based on the established best practices in the field, as featured in the Project Management Institute's Body of Knowledge (PMBOK).
    Note: Online resource; Title from title page (viewed January 1, 2001) , Mode of access: World Wide Web.
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  • 37
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (300 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly. in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient). The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision. Activities take between 20 and 90 minutes to complete.
    Note: Online resource; Title from title page (viewed January 1, 2000) , Mode of access: World Wide Web.
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  • 38
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (100 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: A Step-by-Step Guide to Starting an Effective Mentoring Program is a comprehensive and practical reference for coordinators who are introducing or revising programs based on the mentoring model of adult learning in the workplace. The expert guidance in the Guide will enable administrators to approach the development of one-to-one programs as: Confident and factually informed advocates for genuine and productive workplace mentoring programs. Realistic and knowledgeable planners who provide both mentors and mentees with the opportunity to fully participate in the dynamic experience of collaborative learning. The book has been designed to serve as a well-organized and readily accessible handbook. With careful attention to the realities of the contemporary work environment, A Step-by-Step Guide to Starting an Effective Mentoring Program logically details the four major steps required to start and manage a meaningful mentoring program.
    Note: Online resource; Title from title page (viewed January 1, 2000) , Mode of access: World Wide Web.
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  • 39
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    ISBN: 9780874255713
    Language: English
    Pages: 1 online resource (400 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The Complete Guide to Systems Thinking & Learning uses the The Systems Thinking Approach" to guide transformation change in our personal lives and organizations. Systems Thinking was first popularized in 1990 by Peter Senge with his best-selling book, The Fifth Discipline. The Complete Guide to Systems Thinking & Learning explains how to use simple concepts and specific tools to move you from theory to practice and from chaos and complexity to elegant simplicity. This book will enable you to make the shift from seeing elements, structures, and functions to seeing the process, interrelationships, and outcomes.
    Note: Online resource; Title from title page (viewed January 1, 2000) , Mode of access: World Wide Web.
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  • 40
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (300 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Help individual's determine their conflict resolution style Determine the role conflict plays in the workplace Improve interpersonal communication in the workplace Help individuals overcome concerns about conflict. Training Methods: Interactive exercises Role plays Self-assessments Mini case studies Self-reflection exercises. Activities take between 5 and 50 minutes to complete.
    Note: Online resource; Title from title page (viewed January 1, 1999) , Mode of access: World Wide Web.
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  • 41
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (350 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Contains 150 reproducible, insightful short pieces on a wide range of management issues and training topics. A great resource for trainers to refer to time and again.
    Note: Online resource; Title from title page (viewed January 1, 1998) , Mode of access: World Wide Web.
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  • 42
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (300 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Activities take 30 minutes to 2 hours. Training Objectives: Develop key leadership skills Recognize and address skills needing further development Identify ability to take risks and initiate change Build strategies for personal development Encourage creativity to enhance visioning skills. Training Methods: Written exercises Group exercises Closure activities Role-plays Self-assessments.
    Note: Online resource; Title from title page (viewed January 1, 1995) , Mode of access: World Wide Web.
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  • 43
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (250 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Implement successful self-managed teams in your organization. This collection of proven training exercises has been tested and refined in actual team training sessions, and covers all aspects of team development, including mutual goal setting, managing team stagnation, and developing team norms. The activities encourage active participation and feedback from participants and come complete with all the necessary questionnaires, exercises, and handouts.
    Note: Online resource; Title from title page (viewed January 1, 1995) , Mode of access: World Wide Web.
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  • 44
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (300 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Illustrate how cultural differences may impact behavior Increase awareness of the impact of culture in the workplace Demonstrate skills for managing a culturally diverse workplace Address issues of gender in the workplace. Training Methods: Icebreakers Participative exercises Role-plays Mini case studies. Activities take 15 to 45 minutes.
    Note: Online resource; Title from title page (viewed January 1, 1994) , Mode of access: World Wide Web.
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  • 45
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (400 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes: Summary of the case Discussion questions that evoke thought and analysis Suggested solutions to the problems presented.
    Note: Online resource; Title from title page (viewed January 1, 1994) , Mode of access: World Wide Web.
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  • 46
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (306 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Introduce mentoring concepts and peer guidance techniques Develop skills to express performance improvement goals clearly Create open, trusting relationships Refine managers' skills in providing constructive feedback. Training Methods: Team games Group discussions Icebreakers Role-plays Questionnaires and written exercises. Most of the activities take 1 hour or less, 6 take between 1 and 2 hours.
    Note: Online resource; Title from title page (viewed January 1, 1993) , Mode of access: World Wide Web.
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  • 47
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (200 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Select from 75 quick exercises to break down barriers, increase motivation, and provide the best possible start to your training program. Compiled by a team of five trainers with a wide variety of experience, the games represent a rich mixture of styles and an extensive range of approaches. There is an index of activities by objective to help you choose the most appropriate activity for your application, and fully reproducible participant materials are included to save you hours of preparation time.
    Note: Online resource; Title from title page (viewed January 1, 1992) , Mode of access: World Wide Web.
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  • 48
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (240 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Develop creative thinking Offer new approaches to problem solving Develop approaches to problems that will not respond to traditional problem-solving methods.
    Note: Online resource; Title from title page (viewed January 1, 1992) , Mode of access: World Wide Web.
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  • 49
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (303 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Activities cover: Understanding stress;Types of stress; Stress and performance; Sources of stress; Managing stress. Training Objectives: identify the various forms of stress; Decide which types of people may be susceptible to stress; Examine the different sources of stress and the impact on people and their performance; Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance.
    Note: Online resource; Title from title page (viewed January 1, 1992) , Mode of access: World Wide Web.
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  • 50
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (300 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: With the 50 Activities for Developing Management Skills titles you will save valuable hours in researching and developing new activities. Your managers will master key skills and gain new insights from these proven, ready-to-use exercises, role-plays, and icebreakers. Volume 1 skills focus on: Interpersonal Relations; Performance Appraisal; Self-Development; Teamwork. Volume 1 activities include: Action Planning; Activity Appraisal; The In-Tray; Real Time Priorities; The Goldfish Bowl.
    Note: Online resource; Title from title page (viewed January 1, 1990) , Mode of access: World Wide Web.
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