ISBN:
9780814432242
,
0814432247
,
9780814431146
,
0814431143
Language:
English
Pages:
1 Online-Ressource (xxii, 205 pages)
DDC:
658.4/07124
Keywords:
BUSINESS & ECONOMICS / Corporate Governance
;
BUSINESS & ECONOMICS / Leadership
;
BUSINESS & ECONOMICS / Organizational Development
;
BUSINESS & ECONOMICS / Workplace Culture
;
Führung
;
Psychologie
;
Wirtschaft
;
Executives Case studies Training of
;
Management Case studies Study and teaching
;
Management Case studies
;
Supervision of employees Study and teaching
;
Psychological aspects
;
Fallstudiensammlung
Note:
Includes index
,
Acknowledgments -- - Using the cases in this book -- - Case report worksheet - Analyzing a case: a general strategy -- - Case analysis guidelines worksheet -- - Case issues index -- - The 35 case studies -- - 1 - How come they make more than I do? -- - 2. "She's a smart enough broad" -- - 3 - Improving performance in business services -- - 4 - "Looney tunes on parade": Part 1--Getting started on the right (or left?) foot -- - 5 - "Looney tunes on parade": Part 2--Kicking into gear -- - 6 - "Looney tunes on parade": Part 3--A time for action -- - 7 - Mary Corey -- - 8 - Shipping and receiving -- - 9 - They just came from docu-max -- - 10 - He's just not the same -- - 11 - Special checking is handed a loss -- - 12. Beverly comes full circle -- - 13 - It was really so simple -- - 14 - Pain in claims -- - 15 - Don't let her get behind you -- - 16 - Kathy's temper -- - 17 - Forgetting claims -- - 18 - Answering the phone -- - 19 - Good news, bad news: Part 1--The $15.00 mistake -- - 20 - Good news, bad news: Part 2--Judy, Judy, Judy -- - 21 - Good news, bad news: Part 3--The storm breaks -- - 22 - Conflict in customer service -- - 23 - Don't let an old flame die -- - 24 - The contradiction of business -- - 25 - Problems behind the counter -- - 26 - Wanted: good secretary -- - 27 - Another staff meeting -- - 28 - The case-in-case analysis -- - 29 - A "no" in the field -- - 30 - Buddy Jefferson -- - 31 - A wet pain in the neck -- - 32 - "Well, excuuuse me!" -- - 33 - The "B" is back -- - 34 - Who's telling the truth? -- - 35 - A leadership challenge -- - Appendixes -- - A. - Managerial/supervisory pre-training planning sheet -- - B. - The management style inventory -- - C. - Self-inventory of managerial responsibilities -- - Index
Permalink
