ISBN:
9781282943605
,
128294360X
,
9780511859687
,
0521768640
,
9780521768641
Language:
English
Pages:
Online-Ressource (1 online resource (xv, 383 p.))
,
ill.
Edition:
Online-Ausg.
Parallel Title:
Erscheint auch als Rice, Ronald E. Organizations and unusual routines
DDC:
302.35
Keywords:
Organizational learning Electronic books
;
Organizational behavior
;
Organizational change
;
Organizational behavior
;
Organizational change
;
Organizational learning
;
Organizational behavior
;
Organizational change
;
Organizational learning
;
Electronic books
;
Organisation
;
Routinearbeit
;
Organisationswandel
;
Systemanalyse
Abstract:
This book examines the way that people deal with dysfunctional feedback and unusual routines in organizational contexts.
Abstract:
Cover -- Half-title -- Title -- Copyright -- Contents -- Figures -- Tables -- Boxes -- Preface -- Acknowledgments -- 1 Crazy systems, Kafka circuits, and unusual routines -- Two stories of mundane complexity and dysfunctional feedback -- Sweeping it under the rug -- A poetic license to steal -- Just stories? -- Crazy systems -- Causes -- Conflicting goals -- Poor feedback -- Symbolic uses and manipulation -- Barriers to perception -- Kafka circuits -- Symptoms -- Unusual routines -- The rest of the book -- 2 Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Causes of unusual routines in three ICTs -- Labor cost system -- Conflicting goals -- Poor feedback -- Symbolic uses and manipulation -- Barriers to perception -- Conflicts in more sophisticated construction systems -- Home Sale Automation system -- Conflicting goals -- Poor feedback -- Symbolic uses and manipulation -- Barriers to perception -- Voicemail system -- Poor feedback -- Symbolic uses and manipulation -- Causes, symptoms, and subroutines of unusual routines in three ICTs -- Technical issue help request system -- Cause: conflicting goals -- Cause: poor feedback -- Cause: symbolic uses and manipulation -- Symptom: secrecy -- Symptom: manipulation -- Symptom: rigidity -- Online database query system -- Symptom: non-responsiveness -- Symptom: secrecy -- Symptom: manipulation -- Symptom: denial -- Symptom: rigidity -- Subroutine: work -- Subroutine: delay -- Subroutine: error -- An employee time reporting system -- Symptom: denial -- Subroutine: error -- Subroutine: blame -- Conclusion -- Invisibility, embeddedness, and routinization of unusual routines -- Unusual and unintended consequences of unusual routines -- 3 Getting personal: unusual routines at the customer service interface.
Description / Table of Contents:
Cover; Half-title; Title; Copyright; Contents; Figures; Tables; Boxes; Preface; Acknowledgments; 1 Crazy systems, Kafka circuits, and unusual routines; 2 Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems; 3 Getting personal: unusual routines at the customer service interface; 4 A multi-theoretical foundation for understanding unusual routines; 5 A detailed case study of unusual routines; 6 Summary and discussion of the case study results; 7 Individual and organizational challenges to feedback
Description / Table of Contents:
8 A multi-level and cross-disciplinary summary of concepts related to unusual routines9 Recommendations for resolving and mitigating unusual routines and related phenomena; 10 Summary and a tentative integrated model of unusual routines; References; Index
Note:
Includes bibliographical references and index. - Description based on print version record
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