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  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315383
    Language: English , French
    Pages: 1 online resource (198 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    Note: Online resource; Title from title page (viewed April 1, 2017) , Mode of access: World Wide Web.
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