ISBN:
9780113315383
Language:
English
,
French
Pages:
1 online resource (198 pages)
Edition:
1st edition
Keywords:
Electronic books ; local
Abstract:
This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
Note:
Online resource; Title from title page (viewed April 1, 2017)
,
Mode of access: World Wide Web.