ISBN:
0080525180
,
9780080525181
Language:
English
Pages:
Online Ressource (xxi, 315 p.)
,
ill.
Edition:
Online-Ausg.
Series Statement:
Research on emotion in organizations v. 3
Parallel Title:
Erscheint auch als International Conference on Emotions and Organizational Life (5th : 2006 : Atlanta, Ga.) Functionality, intentionality and morality
DDC:
302.35
Keywords:
Organizational sociology Congresses
;
Emotions Congresses
;
Sociological aspects
;
Psychology, Industrial Congresses
;
Psychology, Industrial Congresses
;
Emotions Congresses Sociological aspects
;
Organizational sociology Congresses
;
Psychology, Industrial
;
BUSINESS & ECONOMICS ; Negotiating
;
Conference papers and proceedings
;
Emotions ; Sociological aspects
;
Organizational sociology
;
Electronic books
;
Electronic books Conference proceedings
;
Konferenzschrift
;
Konferenzschrift
;
Kongress
Abstract:
The new annual series, Research on Emotion in Organizations, presents empirical and conceptual articles at the forefront of research in this intriguing new area. Ignored for much of the previous century, the study of emotion and its antecedents and consequences in organizations is currently generating a torrent of new research. Topics include the effects on organizational behavior of mood and affective events, emotional labor and its effects, emotional intelligence, emotion and leadership, and the causes and effects of anger in the workplace. Chapters, sourced in part from the biannual Interna
Abstract:
The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion, cognition and behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs -- Leading with a smile : the influence of managers' leadership behavior on the emotional experience of employees and customers / Ronit Kark, Hana Medler-Liraz -- Emotion management in cross-cultural perspective : 'smile training' in Japanese and North American service organizations / Aviad E. Raz, Anat Rafaeli -- Incorporation of emotional labor in the demand-control-support model : the relation with emotional exhaustion and personal accomplishment in nurses / Gâerard Nèaring, Annemarie van Droffelaar -- Building a climate of trust during organizational change : the mediating role of justice perceptions and emotion / Nell Kimberley, Charmine E.J. Hèartel -- Emotional capital in caring work / Tuija Virkki -- How 'bad apples' spoil the bunch : faultlines, emotional levers, and exclusion in the workplace / Charmine E.J. Hèartel, Debra Panipucci -- The use, overuse, and misuse of affect, mood, and emotion in organizational research / Vâeronique Tran -- Investigating the emotional basis of charismatic leadership : the role of leaders positive mood and emotional intelligence / Frank Walter, Heike Bruch -- Team emotion recognition accuracy and team performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady -- Overview : functionality, intentionality and morality / Charmine E.J. Hèartel, Neal M. Ashkanasy, Wilfred J. Zerbe.
Note:
Includes bibliographical references. - Description based on print version record
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