ISBN:
0762314141
,
9780762314140
Language:
English
Pages:
Online-Ressource (xxi, 315 p)
,
ill
Edition:
Online-Ausg. Palo Alto, Calif ebrary 2011 Electronic reproduction; Available via World Wide Web
Series Statement:
Research on emotion in organizations 3
Series Statement:
Research on emotion in organizations
Parallel Title:
Druckausg.
DDC:
302.35
Keywords:
Organizational sociology Congresses
;
Psychology, Industrial Congresses
;
Emotions Congresses Sociological aspects
Abstract:
The new annual series, Research on Emotion in Organizations, presents empirical and conceptual articles at the forefront of research in this intriguing new area. Ignored for much of the previous century, the study of emotion and its antecedents and consequences in organizations is currently generating a torrent of new research. Topics include the effects on organizational behavior of mood and affective events, emotional labor and its effects, emotional intelligence, emotion and leadership, and the causes and effects of anger in the workplace. Chapters, sourced in part from the biannual Interna
Description / Table of Contents:
Front cover; Functionality, Intentionality and Morality; Copyright; Contents; About the Editors; List of Contributors; Overview: Functionality, Intentionality and Morality; Chapter 1. The end of Expressionism: A Conditional Approach to Bounded Emotionality in Organizations; Chapter 2. The use, Overuse, and Misuse of Affect, Mood, and Emotion in Organizational Research; Chapter 3. Investigating the Emotional Basis of Charismatic Leadership: The Role of Leaders' Positive Mood and Emotional Intelligence; Chapter 4. Team Emotion Recognition Accuracy and Team Performance
Description / Table of Contents:
Chapter 5. Leveraging Emotions in Value Management of Brands and ProductsChapter 6. The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior; Chapter 7. Leading with a Smile: The Influence of Managers' Leadership Behavior on the Emotional Experience of Employees and Customers; Chapter 8. Emotion Management in Cross-Cultural Perspective: ''Smile Training'' in Japanese and North American Service Organizations
Description / Table of Contents:
Chapter 9. Incorporation of Emotional Labor in the Demand-Control-Support Model: The Relation with Emotional Exhaustion and Personal Accomplishment in NursesChapter 10. Building a Climate of Trust During Organizational Change: The Mediating Role of Justice Perceptions and Emotion; Chapter 11. Emotional Capital in Caring Work; Chapter 12. How 'Bad Apples' Spoil the Bunch: Faultlines, Emotional Levers, and Exclusion in the Workplace; About the Authors
Note:
Includes bibliographical references
,
Electronic reproduction; Available via World Wide Web
URL:
Volltext
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URL:
Volltext
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