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  • 1
    Book
    Book
    Port Melbourne : Cambridge Univ. Press
    ISBN: 1107678234 , 9781107678231
    Language: English
    Pages: XII, 188 S. , Ill., graph. Darst.
    DDC: 302.2
    RVK:
    RVK:
    RVK:
    Keywords: Crisis management ; Crisis management ; Issues management ; Issues management ; Public relations Case studies ; Communication and culture ; Communication and culture ; Social media ; Social media ; Communication and culture ; Social media ; Media, information & communication industries ; Communication and culture ; Social media ; Aufsatzsammlung ; Aufsatzsammlung ; Öffentlichkeitsarbeit ; Social Media ; Krisenmanagement ; Katastrophe
    Abstract: Part I. Understanding Crisis and Issues Management: 1. Theorising and practising public relations crisis management Steve Mackey; Part II. Industrial Disasters: 2. Outrage management or consensus communication: what is the best way of doing risk communication? Paul Adams; 3. Confronting the reputation risks: New Zealand's biggest food safety scare Chris Galloway; Part III. Corporate Risks: 4. Crisis communication: when sorry is the hardest word in elite sport Hamish McLean and Maria Hopwood; 5. Corporate responses to a racially framed incident in Malaysia: KFC I-City flight Kiranjit Kaur; 6. Managing issues through cross-sector collaboration: Unilever and Greenpeace Sharyn McDonald; Part IV. Social Media and Crisis: 7. Media targets: when a spark in social media develops into a mainstream media firestorm Kristy Hess and Lisa Waller; 8. Harnessing the power of slacktivism: boom and bust cycle of issues management and crisis Deirdre Quinn-Allan; 9. Social media adoption and risk aversion: Australian not-for-profits Emma Bennett; Part V. Natural Disasters: 10. Communicating during disasters: insights from the 2013 Bundaberg flood Amisha Mehta and Dominique A. Greer; 11. Government roles in emergency communication response Jordi Xifra and Mark Sheehan; 12. Post crisis: rebuilding a company, a reputation, a community Mark Sheehan and Biagio Oppi
    Abstract: Part I. Understanding Crisis and Issues Management. 1. Theorising and practising public relations crisis management / Steve Mackey -- Part II. Industrial Disasters. 2. Outrage management or consensus communication : what is the best way of doing risk communication? / Paul Adams -- 3. Confronting the reputation risks : New Zealand's biggest food safety scare / Chris Galloway -- Part III. Corporate Risks. 4. Crisis communication : when sorry is the hardest word in elite sport / Hamish McLean and Maria Hopwood -- 5. Corporate responses to a racially framed incident in Malaysia : KFC I-City flight / Kiranjit Kaur -- 6. Managing issues through cross-sector collaboration : Unilever and Greenpeace / Sharyn McDonald -- Part IV. Social Media and Crisis. 7. Media targets : when a spark in social media develops into a mainstream media firestorm / Kristy Hess and Lisa Waller -- 8. Harnessing the power of slacktivism : boom and bust cycle of issues management and crisis / Deirdre Quinn-Allan -- 9. Social media adoption and risk aversion : Australian not-for-profits / Emma Bennett -- Part V. Natural Disasters. 10. Communicating during disasters : insights from the 2013 Bundaberg flood / Amisha Mehta and Dominique A. Greer -- 11. Government roles in emergency communication response / Jordi Xifra and Mark Sheehan; 12. Post crisis : rebuilding a company, a reputation, a community / Mark Sheehan and Biagio Oppi
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  • 2
    ISBN: 9781000247008 , 1000247007
    Language: English
    Pages: 1 online resource
    Edition: Fourth edition.
    DDC: 659.2
    Keywords: Public relations ; Public Relations ; Relations publiques ; public relations ; Public relations ; Electronic books
    Abstract: 'This has always been the definitive text for PR in Australia. Public Relations: Theory and Practice is the complete companion for new and not-so-new practitioners. I'll be keeping a copy on my bookshelf.' - Tracy Jones, FPRIA former president, Public Relations Institute of Australia Public relations is a dynamic and rapidly growing field which offers a variety of career paths. Whether you're building the public image of an organisation, developing news and social media strategies, or managing issues for a company or political party, you need strong communication skills and a sound understanding of public relations processes. In this widely used introduction to professional practice, leading academics and practitioners outline the core principles of public relations in business, government and the third sectors. They show how to develop effective public relations strategies and explain how to research, run and evaluate a successful public relations campaign. Drawing on a range of communication and public relations theories, they discuss how to work with key publics, using all forms of media for maximum impact. It is richly illustrated with examples and case studies from Australia, New Zealand, Asia and other countries. Public Relations has been substantially revised and includes newly written chapters on social media, tactics, integrated marketing communication, risk and crisis communication, public relations history, corporate and investor public relations, and law, as well as a new glossary of theoretical terms.
    Note: Description based on CIP data; resource not viewed
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  • 3
    Book
    Book
    Auckland : Macmillan New Zealand
    ISBN: 0333416333
    Language: English
    Pages: 72 S. , zahlr. Ill., Kt.
    Edition: Repr.
    Series Statement: Macmillan history series
    DDC: 305.8994
    Keywords: Maori ; Neuseeland
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  • 4
    Online Resource
    Online Resource
    Cambridge : Cambridge University Press | Cambridge, UK : Cambridge University Press
    ISBN: 9781107297852
    Language: English
    Pages: 1 Online-Ressource (xii, 188 pages)
    DDC: 302.2
    Abstract: Crisis Communication in a Digital World provides an introduction to major crisis communication theories and issues management, using practical examples from Australia and New Zealand. The book examines how public relations can influence the nature of a crisis and the impact of its aftermath. It explores the role of PR specialists in different crisis situations - including natural disasters and morphing crises - and examines the challenges they face in a world where social media is a key source of communication. Readers are provided with an in-depth understanding of crisis communication and issues management through practical approaches, strategies and skills, which are supplemented by relevant theories based on evidence and experience. International perspectives have been included throughout to illustrate the impact of multinational companies on the digital world, including global media cycles and social media activism. Each chapter explores a different aspect of communications, including media, natural disasters and celebrity crises.
    Note: Title from publisher's bibliographic system (viewed on 13 Aug 2019)
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