ISBN:
9781119717614
Language:
English
Pages:
1 online resource (259 pages)
Edition:
2nd ed.
Parallel Title:
Erscheint auch als
DDC:
303.69
Keywords:
Conflict management
;
Conflict management
;
Mediation
;
Conflict management
;
Electronic books
Abstract:
Cover -- Title Page -- Copyright -- Contents -- Foreword -- Acknowledgments -- Chapter One - Introduction to the Second Edition -- We All Practice Conflict Resolution Daily -- Diagnosis: Finding the Root Causes of Conflict -- Theories vs. Models in a Practice Profession -- A Wide Range of Conflict Analysis Models -- Becoming a Reflective Practitioner -- Summary -- How to Use This Book -- Chapter Two - Overview of the Models -- Why These Nine Models? -- Model #1-The Stairway (Interests/Rights/Power) Model -- Model #2-The Triangle of Satisfaction1 -- Model #3-The Circle of Conflict2 -- Model #4-The Dynamics of Trust -- Model #5-The Law of Reciprocity -- Model #6-The Loss Aversion Bias -- Model #7-The Boundary Model3 -- Model #8-The Social Styles Model4 -- Model #9-Moving Beyond Conflict -- Chapter Three - The Conflict Story: A Case Study -- A Case Study -- Chapter Four - Model #1: The Stairway(Interests/Rights/Power) -- Background of the Stairway Model -- Diagnosis with the Stairway Model -- Interest-based processes -- Rights-based processes -- Power-based processes -- Case Study: The Stairway Diagnosis -- Strategic Direction from the Stairway Model -- Default to using interest-based processes first -- Use the lowest-cost rights or power process -- Loop back to interests -- Case Study: Stairway Strategic Direction -- Default to using interest-based processes first -- Go to rights only if interest-based processes fail -- Go to power only if rights-based processes fail -- Loop back to interests -- Assessing and Applying the Stairway Model -- Final thoughts on the Stairway model -- Practitioner's Worksheet for the Stairway Model -- Additional Case Study-Stairway Model -- Case Study: The Greek Social Club -- The Stairway model diagnosis and worksheet: The Greek Social Club -- The Stairway model strategic direction: The Greek Social Club.
Abstract:
"Since the first edition of this book was published in 2005, technological and scholarly advances have made significant contributions to our understanding of how we communicate and engage with each other. This Second Edition recognizes the important research done over the last 15 years in the fields of neuroscience, neuropsychology, and behavioural economics with two new models that look at the deeper patterns and biases our million-year-old brains use to connect and make decisions. It also recognizes the value that the tools in the first edition brought to practitioners everywhere, retaining and refining the models that have been recognized as powerful and useful tools in resolving conflict between people. The technology we all use to communicate may have changed, but human nature and our experience of conflict is still very much with us. Imagine for a moment that you are faced with a conflict. Imagine, for example, that your new neighbour loves to have guests over many nights of the week until the early hours of the morning, keeping you up with the noise. When you talk to your neighbour, he laughs and tells you, "Loosen up, have some fun. Come and join us if you want! You need to enjoy life more!" You go home after the conversation and get increasingly angry. You think about how insensitive he is, how little he cares for other people. You begin to think that he may actually be retaliating for the fact that your dog barks every now and then, which he complained about once. Given how you see the problem, you vow to call the police the next time he has a party during the week. This conflict is headed for a significant escalation. We are all faced with conflict situations in many aspects of our lives, whether in our personal life, in the workplace, or with just about anyone we meet. Given how common conflict situations are and how frequently we deal with conflict, you would think that we'd all be pretty good at handling conflict and building, or re-building, relationships"--
Note:
Description based on publisher supplied metadata and other sources
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