ISBN:
9780470157923
Sprache:
Englisch
Seiten:
1 online resource (268 pages)
Ausgabe:
1st ed.
Paralleltitel:
Erscheint auch als
DDC:
303.6/9
Schlagwort(e):
Mediation
;
Conflict management
;
Mediation
;
Electronic books
Kurzfassung:
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can
Kurzfassung:
Title -- Copyright -- Contents -- Foreword -- Acknowledgements -- Chapter One - Introduction -- We All "Practice" Conflict Resolution Daily -- Diagnosis: Finding the Root Causes of Conflict -- Theories vs. Models in a Practice Profession -- A Wide Range of Conflict Analysis Models -- Becoming a Reflective Practitioner -- Summary -- How to Use this Book -- Chapter Two - Overview of the Models -- Why These Eight Models? -- Model #1-The Circle of Conflict -- Model #2-The Triangle of Satisfaction -- Model #3-The Boundary Model -- Model #4-The Interests/Rights/Power Model -- Model #5-The Dynamics of Trust -- Model #6-The Dimensions Model -- Model #7-The Social Styles Model -- Model #8-Moving Beyond Conflict -- Chapter Three - The Conflict Story -- Case Study -- Chapter Four - Model #1: The Circle of Conflict -- Background of the Circle of Conflict Model -- Diagnosis with the Circle of Conflict -- Case Study: Circle of Conflict Diagnosis -- Strategic Direction from the Circle of Conflict -- Case Study: Circle of Conflict Strategic Direction -- Assessing and Applying the Circle of Conflict Model -- Practitioner's Worksheet for the Circle of Conflict Model -- Additional Case Study-Circle of Conflict -- Circle of Conflict Worksheet: The Spanish Estate -- Chapter Five - Model #2: The Triangle of Satisfaction -- Background of the Triangle Model -- Diagnosis with the Triangle of Satisfaction -- Case Study: Triangle of Satisfaction Diagnosis -- Strategic Direction from the Triangle of Satisfaction -- Case Study: Triangle of Satisfaction Strategic Direction -- Assessing and Applying the Triangle of Satisfaction Model -- Practitioner's Worksheet for the Triangle of Satisfaction Model -- Additional Case Study-Triangle of Satisfaction -- Chapter Six - Model #3: The Boundary Model -- Background of the Boundary Model -- Diagnosis with the Boundary Model.
Anmerkung:
Description based on publisher supplied metadata and other sources
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