ISBN:
9780730312529
Language:
English
Pages:
1 online resource (282 pages)
Edition:
1st ed.
Parallel Title:
Erscheint auch als
DDC:
302.35
Keywords:
Corporate culture -- United States
;
Corporations -- Sociological aspects -- United States
;
Organizational behavior -- United States
;
Customer services -- United States
;
Customer relations -- United States
;
Industrial relations -- United States
;
Corporate culture ; United States
;
Corporations ; Sociological aspects ; United States
;
Customer relations ; United States
;
Customer services ; United States
;
Industrial relations ; United States
;
Organizational behavior ; United States
;
Electronic books
;
Electronic books
Abstract:
Position your organisation's culture to attain new heights Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company-customers, shareholder, employees' families, suppliers and the board of directors-and anyone else who may benefit from an association with the organisation. The book's proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures. Reveals how to create an organisational culture that achieves desired results Puts the cultural transformation process in the hands of the people directly effected Smashes some of the established and costly myths about culture and how to work with culture This important resource is written for leaders, managers and supervisors at all levels and across industries.
Abstract:
Intro -- Above the Line -- Contents -- About the author -- Acknowledgements -- Introduction -- Why I wrote this book -- Organisations and people -- I value organisations -- Above the line culture -- The importance of culture -- Culture and evolution -- Supporting beliefs -- A corporate anthropologist at work -- Participant observation -- Ethnographic field work -- Understanding culture -- Part 1 UNDERSTANDING CULTURE -- CHAPTER 1 What is culture? -- Defining culture -- The way of culture -- The why of culture -- A formal definition of culture -- Culture is active and self‐organising -- Culturing -- Culture is shared values, beliefs and rituals -- Culture is transmitted from generation to generation -- A simpler definition of culture -- CHAPTER 2 Why organisations should take culture seriously -- The relationship of culture to business strategy -- Culture is your organisation's first competitor -- Culture is another word for performance -- The impact of the global financial crisis -- Gen Y employee expectations -- Why organisations should take culture seriously -- CHAPTER 3 Aligning culture and strategy -- The relationship between culture and strategy -- Culture and performance -- Aligning culture and company strategy -- Misaligned on strategy -- Price, service or product? Pick one! -- From customer value to operating model -- Values alignment to strategy -- Understanding values -- What are values? -- How do values differ from morals and ethics? -- How do values function? -- The role of values in an organisation -- Are values as important as organisations think they are? -- Part II ABOVE THE LINE CULTURE -- CHAPTER 4 Above and below the line cultures -- Discovering above and below the line cultures -- Below the line culture traits -- Misaligned to strategy -- Fearful -- Angry -- Taking -- Draining -- Empty -- Lost -- Disingenuous.
Description / Table of Contents:
Above the Line; Contents; About the author; Acknowledgements; Introduction; Why I wrote this book; Organisations and people; I value organisations; Above the line culture; The importance of culture; Culture and evolution; Supporting beliefs; A corporate anthropologist at work; Participant observation; Ethnographic field work; Understanding culture; Part 1 UNDERSTANDING CULTURE; CHAPTER 1 What is culture?; Defining culture; The way of culture; The why of culture; A formal definition of culture; Culture is active and self‐organising; Culturing; Culture is shared values, beliefs and rituals
Description / Table of Contents:
Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy
Description / Table of Contents:
Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality
Description / Table of Contents:
Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture
Description / Table of Contents:
Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level
Description / Table of Contents:
CHAPTER 12 A glimpse behind the curtain: consciousness and culture
Note:
Description based on publisher supplied metadata and other sources
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