ISBN:
9781412962308
Language:
English
Pages:
1 CD-ROM (12 cm)
,
23cm
Parallel Title:
Buch-Ausgabe unter PPN Jones, Tricia S. Conflict coaching
DDC:
303.69
Keywords:
Conflict management
;
Mediation
;
CD-ROM
;
Konfliktregelung
;
Mediation
Note:
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching. - Includes bibliographical references (p. 295-306) and index. - Formerly CIP
