ISBN:
9780814415801
,
0814415806
Language:
English
Pages:
1 online resource (1 volume)
,
illustrations.
Series Statement:
The WorkSmart series
Parallel Title:
Erscheint auch als
Keywords:
Telephone in business
;
Customer services
;
Electronic books
;
Electronic books ; local
Abstract:
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Note:
Description based on print version record
URL:
https://learning.oreilly.com/library/view/-/9780814415801/?ar
