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  • 1
    Online Resource
    Online Resource
    Successful team building (1992)
    New York : AMACOM, American Management Association
    Details
    ISBN: 9780814438091 , 0814438091
    Language: English
    Pages: 1 online resource (1 volume) , illustrations.
    Series Statement: The WorkSmart series
    Parallel Title: Erscheint auch als
    Keywords: Teams in the workplace ; Electronic books ; Electronic books ; local
    Abstract: Working in teams brings benefits to both team members and organizations for which they work. If you are a team leader, you know that getting commitment isn't always easy. SUCCESSFUL TEAM BUILDING shows you how to motivate team members, and so reap the benefits. You'll learn how to build team commitment, deal with team conflict, use creativity in problem solving and decision making, and evaluate and reward team players. The result? Your team will respond favorably to your efforts. And your boss will notice too.
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780814438091/?ar
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Online Resource
    Online Resource
    Great customer service on the telephone (1992)
    New York : AMACOM, American Management Association
    Details
    ISBN: 9780814415801 , 0814415806
    Language: English
    Pages: 1 online resource (1 volume) , illustrations.
    Series Statement: The WorkSmart series
    Parallel Title: Erscheint auch als
    Keywords: Telephone in business ; Customer services ; Electronic books ; Electronic books ; local
    Abstract: First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780814415801/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
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