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  • 1995-1999  (3)
  • NetLibrary, Inc  (3)
  • Boston, Mass : Harvard Business School Press  (3)
Material
Language
Years
Year
Author, Corporation
Subjects(RVK)
  • 1
    Language: English
    Pages: vii, 253 p. , ill , 24 cm
    Edition: Reproduction. Boulder, Colo NetLibrary 2000
    Series Statement: E-Books von NetLibrary
    DDC: 303.4833
    RVK:
    Keywords: Civilization, Modern 1950- ; Industrial management Communication systems. ; Information technology. ; Social change. ; Social history 1945- ; Electronic books. ; Aufsatzsammlung ; Aufsatzsammlung ; Aufsatzsammlung ; Electronic books. ; Electronic books. ; Electronic books. ; Electronic books ; Aufsatzsammlung ; Electronic books. ; Electronic books. ; Electronic books ; Aufsatzsammlung
    Note: Includes bibliographical references (p. 227-239) and index , Sofern kein Zugang über ein Universitätsnetz zur Verfügung steht, kann eine Registrierung zur kostenlosen Nutzung erfolgen: http://www.nationallizenzen.de
    URL: Full text  (Click to View (Currently Only Available on Campus))
    URL: Volltext  (Deutschlandweit zugänglich)
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  • 2
    Online Resource
    Online Resource
    Boston, Mass : Harvard Business School Press
    ISBN: 0585056420 , 9780585056425
    Language: English
    Pages: xii, 323 p , ill , 24 cm
    Edition: Boulder, Colo NetLibrary 1999 Online-Ressource E-Books von NetLibrary
    Series Statement: EBSCOhost eBook Collection
    Parallel Title: Print version Loyalty effect
    Keywords: Customer relations. ; Consumer satisfaction. ; Job satisfaction. ; Labor productivity. ; Loyalty. ; Relations avec la clientèle. ; Consommateurs Satisfaction. ; Satisfaction au travail. ; Productivité. ; Loyauté. ; Customer relations ; Consumer satisfaction ; Job satisfaction ; Labor productivity ; Loyalty ; Relations avec la clientèle ; Consommateurs Satisfaction ; Satisfaction au travail ; Productivité ; Loyauté ; Loyalty ; Consumer satisfaction ; Labor productivity ; Customer relations ; Job satisfaction ; Customer relations. ; Consumer satisfaction. ; Job satisfaction. ; Labor productivity. ; Loyalty. ; Relations avec la clientèle. ; Consommateurs Satisfaction. ; Satisfaction au travail. ; Productivité. ; Loyauté. ; Management ; Treue ; Electronic books. ; Electronic books. ; Electronic books ; Management ; Treue
    Abstract: Preface to the Paperback Edition: Loyalty in the Twenty-First Century -- Loyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition -- Partnerships for Change -- Getting Started: The Path Toward Zero Defections
    Description / Table of Contents: Preface to the Paperback Edition: Loyalty in the Twenty-First CenturyLoyalty and ValueThe Economics of Customer LoyaltyThe Right CustomersThe Right EmployeesProductivityThe Right InvestorsIn Search of FailureThe Right MeasuresTransforming the Value PropositionPartnerships for ChangeGetting Started: The Path Toward Zero Defections.
    Note: Includes bibliographical references (p. 311-314) and index , Electronic reproduction, Boulder, Colo : NetLibrary, 1999
    URL: Volltext  (Deutschlandweit zugänglich)
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  • 3
    Online Resource
    Online Resource
    Boston, Mass : Harvard Business School Press
    ISBN: 0585056277 , 9780585056272
    Language: English
    Pages: ix, 298 p , ill , 25 cm
    Edition: Boulder, Colo NetLibrary 1999 Online-Ressource E-Books von NetLibrary
    Series Statement: EBSCOhost eBook Collection
    Parallel Title: Print version Hidden champions
    Keywords: Success in business Case studies. ; Small business Case studies. Management ; Success in business Case studies ; Small business Case studies ; Management ; Success in business Case studies ; Small business Case studies Management ; Success in business Case studies. ; Small business Case studies. Management ; Erfolgsfaktor ; Marktführer ; Weltmarkt ; Electronic books. ; Electronic books. ; Electronic books Case studies ; Weltmarkt ; Marktführer ; Erfolgsfaktor
    Note: Includes bibliographical references (p. [281]-286) and index , Electronic reproduction, Boulder, Colo : NetLibrary, 1999
    URL: Volltext  (Deutschlandweit zugänglich)
    URL: Volltext  (Deutschlandweit zugänglich)
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