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  • 2005-2009  (23)
  • Safari, an O’Reilly Media Company.  (23)
  • International Energy Agency
  • [Erscheinungsort nicht ermittelbar] : HRD Press  (23)
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Language
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Year
  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (382 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: An outstanding source for training activties relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and for preparing foreign nationals to work in the United States.
    Note: Online resource; Title from title page (viewed December 1, 2009) , Mode of access: World Wide Web.
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  • 2
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (247 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Have fun presenting these activities and build your employees' communication skills in just minutes. Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. 50 Communication Activities, Icebreakers and Activities is a great way to: Increase participants' awareness of how they communicate; Help them to build expertise in a variety of essential skills and competencies; Prepare them to deal effectively with the many types of communication challenges they face every day. Each activity focuses on some facet of communication and includes a description, time guideline, purpose, resources, presentation, debrief, difficulty rating and variations to make implementation easy. Each individual activity takes only minutes to complete. Together this collection contains a wealth of insight, tips and guidance to prepare employees to become confident communicators who enjoy stronger relationships and greater success and satisfaction on the job.
    Note: Online resource; Title from title page (viewed October 1, 2008) , Mode of access: World Wide Web.
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  • 3
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (296 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. raining Objectives: Enable managers to concentrate on the personal views, feelings, and opinions of their staff Encourage person-centered rather than role-centered management Improve interpersonal skills Ensure that organizational goals are achieved. Activities: Provide complete coverage of the four stages of counseling: Rapport and relationship building Challenging problems Problem exploration and understanding Taking action.
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 4
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (308 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring. Here's a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee – regardless of how experienced they are in appraisals – will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process. Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete. Need to find a specific activity quickly? No problem. The activities are categorized into two groups – the skills and the process – so they are easy to select. All handouts are numbered using the same number as the activity. And some you'll want to make into transparencies for use with an overhead projector. Whether you're a new or experienced trainer, you'll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves.
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 5
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (233 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Did you know reading text on a computer screen can be as much as 30 percent slower with less comprehension than reading printed text? Reading electronic text, e-mails and Web pages on a computer screen is different. That's why this book is important no matter what industry you are in. Effective Screen Reading provides tried-and-tested principles for increasing your on-screen productivity and effectiveness. The easy-to-handle and quick-reference guide is the first book to address fast and effective reading and learning via the computer screen. Learn various techniques for better using your vision skills. Find out why sitting correctly in front of the screen is critical. Discover how to improve concentration and understanding of what you read. Examine e-mail folder structure and filing principles. The book is organized into five chapters which include a preview of the goals of the chapter and topics to be covered and a summary of the highlights
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 6
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (186 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Find the legendary leader inside you! What is "legendary leadership"? It can be defined simply as leadership that is remembered. These 25 activities are designed to ensure you are remembered as a good – or even great – leader. The number of people in the group you lead or the size of your organization doesn't matter. The book is organized around the qualities and abilities that enable a leader to effectively lead a few people … a large organization … or even a nation. Whether you are a new or experienced leader, you will find development activities that cover a wide variety of skills that can help you reach your greatest potential. Do you need to work on dealing with demands on your time? Pacing yourself? Feeling comfortable in all your many different roles? Making difficult decisions? Understanding and capitalizing on your leadership style? You'll find just the right activity here. Sample activities include: How Do You Spend Your Leadership Time; The "Plugged-In" Leader; Managing Sideways; Leading Outside the Box; Leadership Survival Skills; Collaborative Management. The activities couldn't be easier to use. You'll get the purpose of the activity, description of the activity, time allotted, resources required, presentation instructions and a debrief. The 25 handouts – including assessments, questionnaires and charts – make this book even more useful. 25 Legendary Leadership Activities – challenging, fun and a must resource in your legendary leadership journey.
    Note: Online resource; Title from title page (viewed January 1, 2008) , Mode of access: World Wide Web.
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  • 7
    Language: English
    Pages: 1 online resource (202 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work. The Fast Facilitator shows the difference facilitation skills can make in helping people learn, be more self-aware, be more flexible in their thinking and behavior and build their self-confidence. The manual is organized into three parts covering a huge amount of groundwork: Essential facilitation, group and team facilitation and creative facilitation. Topics include what is facilitation, the qualities of a facilitator, planning and structuring, understanding roles in teams, when and how to intervene, working with diversity and defense patterns. Key issues covered range from attentiveness and culture to emotional expression, openness and feedback. Use this manual when you need support in dealing with a specific issue at work or when developing your professional skills. It is full of principles and practices that will enable you to get the best out of people.
    Note: Online resource; Title from title page (viewed December 1, 2007) , Mode of access: World Wide Web.
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  • 8
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (230 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even engaged employees will gain the perspective and insight necessary to make this exciting cultural transition successfully. You'll find activities to help you define employee engagement, measure the current level of engagement in your organization and understand critical underlying principles. Move on to the activities on overcoming obstacles, motivating engaged employees, how world famous leaders lead engagement and other advanced topics. The activities are organized into six, easy-to-reference sections: Understanding employee engagement; Getting started to engage employees; Leading employee engagement; Measuring employee engagement; Creating an engaged workplace; Employee engagement communications. Each of these fun and easy-to-use employee activities focuses on a different aspect of employee engagement and can be completed in 30-45 minutes. Each activity includes the purpose, description, time guidelines, resources, presentation instructions, debriefing guidelines and a handout.
    Note: Online resource; Title from title page (viewed August 1, 2007) , Mode of access: World Wide Web.
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  • 9
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (128 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: You need – and want – to change your management style. So, how do you get started? With Front Line Guide to Creating a Winning Management Style – it puts the power to become the kind of exemplary leader you want to be in your hands. In 13 chapters, the book describes how you can change your current set of patterned behaviors so you can become not less predictable, but more consistent. This book will reassure you that creating a winning management style is well within your capability. It presents the concept of "management style" as a set of attributes you can identify, observe and replicate. You'll learn how to blend your personal beliefs and values with social behaviors modified by what you know in your gut is the right thing to do. The author draws on research involving thousands of managers in some of America's leading professional, commercial, industrial and military organizations. The specific behaviors he identifies can and do lead to managerial excellence. And this hands-on guide will show you exactly how to acquire them.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 10
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (192 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: At the end of the day, our jobs are all about results. The desire to achieve useful results should guide your decisions on a daily basis. This book's unique Performance by Design approach and framework will systematically walk you through the processes, procedures, tools and techniques that are most valuable in creating performance systems that achieve results. In eight chapters, the book sequentially describes each step in the Performance by Design framework. This is the third of six books in the new Defining and Delivering Successful Professional Practice Series designed to define and deliver measurable performance improvement.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 11
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (198 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: In Performance Analysis: Knowing What to Do and When, Dr. Dale Brethower takes a fresh look at finding out what will work to change and improve performance. The book presents a systems thinking approach to improving performance and contains tools for creating interventions that will be implemented, will have a favorable impact and can be maintained and continually improved. You'll learn how to clarify which direction to go, determine what intervention will work and with whom and identify the right mix of interventions. You'll examine how to analyze critical business, process and job issues. Most important, you'll learn how to win the hearts and minds of performers and find interventions they will accept with gusto. The book comes with a glossary and a variety of useful job aids and tools for determining what to do and why to successfully improve performance. Helpful tips are included throughout the book making analysis of organizational performance even easier. This is the second of six books in the new Defining and Delivering Successful Professional Practice Series designed to define and deliver measurable performance improvement.
    Note: Online resource; Title from title page (viewed March 1, 2007) , Mode of access: World Wide Web.
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  • 12
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (130 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Downsizings don't have to leave the exiting person devastated, the remaining people angry, the decision-makers stressed or the company open to litigation. With the Manager's Pocket Guide® to Downsizing with Confidence, you have a practical guide to planning and conducting a downsizing the right way so all the people involved come out ahead. Get straightforward answers to the 12 most often asked questions about downsizing: Why should we worry?; What are our real needs?; How much planning time do we really need?; How do we select who goes?; What can we do to show that we've been fair?; How – and what – do we tell the people who will exist?; How do we tell the people who will remain?; Do we do it all at once or in phases?; What about the media?; Is career transition assistance really necessary?; What if we need some of these people in nine months?; Now what? If you're a leader involved in any way with a downsizing – whether 10 or 1,000 people are involved – this book will provide invaluable advice. The recommendations are based on the authors' 20 years of research and experience designing, reviewing plans for and coordinating large and small downsizings.
    Note: Online resource; Title from title page (viewed June 1, 2007) , Mode of access: World Wide Web.
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  • 13
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (111 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Do you really understand what management is – and what managers are supposed to do – in today's increasingly complex business environment? You will after you read this book. It offers clear advice on the roles and responsibilities managers now must juggle simultaneously and distills it into wisdom any manager can apply independently at any time. In eight chapters, the author identifies and defines the essentials of the job of manager. The suggestions offered in this handy guide include: Becoming inclusive, providing growth opportunities and pushing people to take them, setting targets and measuring results, giving supportive feedback, celebrating when people try to do something new and succeed, and studying the examples set by the country's best managers as well as by people in your own organization.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 14
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (528 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. It's all here … the activity description, target group, objectives, number of participants, time, materials, important notes for the trainer, method and optional elements. Included is an activity time checklist – so you can choose from exercises that can be completed in 60 minutes, 60-90 minutes and two hours. The 50 activities are conveniently organized into 10 areas: Orientation; Motivation and Empowerment; Caring for Our Customers; Face-to-Face Communication; Telephone Skills; Written Communication; Time Management; Managing Small Projects; Meetings; Presentation Skills. This training can be carried out in short sessions and in-house by supervisors or managers who are not officially trainers. The exercises all actively involve the participants and –because they are fun – have much more impact.
    Note: Online resource; Title from title page (viewed July 1, 2007) , Mode of access: World Wide Web.
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  • 15
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (122 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Thinking clearly is a skill in great demand and the ticket to higher-level jobs. Now you have a user-friendly manual that will help you model the behavior and teach your employees to think clearly – a profound gift that they can use in all aspects of their lives. Front Line Guide to Thinking Clearly is one of the few books to introduce the concept of clear thinking in a way people can understand and do it. The book focuses on thinking clearly along with solving problems and making decisions – three competencies identified in a massive research effort as skills that equip managers for success in an increasingly complex business environment. Everyone can learn to think clearly – this is the exciting premise underlying this highly readable book. In eight chapters, author Woodrow Sears will familiarize you with some of the research and tools associated with thinking clearly as he describes the simple steps to get there. The book also explores a variety of other fresh topics including brain-blockers to watch out for, mind maps, intellectual skill building, talking tough to get courageous decisions, the power of apology and more.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 16
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (132 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: In life, there are a handful of opportunities that allow us to significantly and directly impact the lives of others in a positive way. Leading a high-performance team is one of the most exciting – people who participate in a high-energy, can-do organization never forget it. In Front Line Guide to Building High Performance Teams, you'll learn there is a time and place for team building – and there are times when money spent on team building is wasted. This guide points out the differences and suggests strategies any manager can use to improve the collective performance of workers and volunteers. Based on extensive research into competencies associated with successful team building, the book will empower you to make a positive difference in the lives of many people. Drawing on his experience as a behavior-oriented consultant and HR manager, Woodrow Sears also covers such topics as tough love in the workplace, the truth about money and motivation, disbanding a team, getting people to do what you want them to do, and more. When all the solid tips and tools discussed in this book come together for you, you'll know you're on the way to having the high-performance team you hoped for
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 17
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (364 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Are you maximizing every opportunity to connect with participants before, during and after training? This is the focus of these 125 tested and proven-effective activities for trainers. The activities are grouped under five critical points of contact trainers have with participants * Making Contact Before the Workshop includes activities a trainer can do after the participants are identified or selected * Saying Hello at the Beginning of the Workshop presents activities for introducing the trainer, clarifying objectives and expectations, helping participants get better acquainted and leading warm-up activities * Making Transitions Within the Workshop offers activities for building on what participants have learned from the workshop and one another * Saying Goodbye at the End of the Workshop focuses on activities that help participants review what has been learned, develop a plan of action, celebrate and receive awards * Following Up After the Workshop includes strategies for reinforcing what participants have learned and ensuring continuous learning. Based on the principles of accelerated and adult learning, the activities have sound objectives and are fun with some utilizing all the senses. The activities are formatted for easy use with clearly marked objectives.
    Note: Online resource; Title from title page (viewed August 1, 2007) , Mode of access: World Wide Web.
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  • 18
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (164 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: How you begin and end a training course is vital and shouldn't be left to chance. This manual introduces easy-to-use "openings" and "closings" that can increase the cohesiveness of your group, create a relaxed atmosphere and enhance the learning experience – whether you are new to this type of exercise or not. The book contains 70 icebreakers, energizers and other exercises the authors have tested on the training front lines – including 40 "beginnings" and 30 "endings." Each exercise includes these at-a-glance sections: Content indicates the type of group the exercise is useful for; Purpose clarifies further objectives for the exercise; Materials lists pens, paper and other materials you will need; Method contains your instructions as the trainer; Suggested Explanation guides you in what you might say about the exercise to the group; Variations describe other ways the basic exercise can be used; Pitfalls describe dangers to watch out for. Two matrix indexes – one for beginnings and one for endings – make it easy to find just the right exercise for your situation. With Compendium of Icebreakers, you can be sure to choose appropriate exercises for your desired objective, ask participants to only do things that are reasonable, be clear about the purpose and outcome of each exercise and be sensitive to individual differences.
    Note: Online resource; Title from title page (viewed August 1, 2007) , Mode of access: World Wide Web.
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  • 19
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (176 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Is your sales team stuck in a rut? Would you like to get them fired up about bringing in new customers and selling more? 25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies. The guide presents 25 strategies and activities in terms of two critical selling factors: Relationships – how the customer perceives you as a supplier based on past experience and interactions; Performance – what you as a supplier actually deliver to the customer. A diagnostic sales strategy matrix shows how much each strategy emphasizes both relationship and performance. A relationship performance index further classifies the strategies as highest, higher, moderate, lower, lowest. Each strategy comes with an activity that clears up any question about how the strategy should be implemented. Each activity includes fully reproducible exhibits which can be used as exercises and handouts in training sessions. Rather than a one-time training tool, 25 Sales Strategies and Activities is a useful and practical guide your employees will refer to over and over again. It's packed with a wealth of insight, tips and guidance for motivating sales people.
    Note: Online resource; Title from title page (viewed January 1, 2007) , Mode of access: World Wide Web.
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  • 20
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (152 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Achieving High Performance describes the secrets of high performance and performance motivation, and shows readers how to motivate themselves, as well as others, to achieve high performance. Dr. Gerson provides several models, tools, and job aids to help readers understand themselves better, identify the requirements for high performance, and figure out the best and fastest ways to achieve those performance levels. Achieving High Performance also introduces several new concepts, such as Mega, Macro, and Micro levels of achievement; goal setting using SMARTER objectives; and the TOPS (Talent Optimization Performance System) approach to high performance. Dr. Gerson also recommends that in addition to determining the environmental and resource factors that go into a high performance approach, individuals and organizations should look closely at the performer him or herself by doing a performer analysis using a process he calls M.A.S.T.E.R.Y.
    Note: Online resource; Title from title page (viewed June 1, 2006) , Mode of access: World Wide Web.
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  • 21
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (170 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Everybody wants to get better at what they do – or at least they should want to. The problem is, not everyone knows exactly how to do this – achieve measurable and lasting performance improvement. This book will help people and organizations achieve those desired results by helping them focus on a positive approach to what makes the performer tick. The book's seven chapters will teach you: How to use sports and performance psychology to generate improvements; Why individual performance patterns are important; How motivation and performer psychology affect improvement; How emotional intelligence relates to performance improvement; Why a focus on the positive leads to improvement; How stress can benefit performance and how stress management leads to performance improvement.
    Note: Online resource; Title from title page (viewed November 1, 2006) , Mode of access: World Wide Web.
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  • 22
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (180 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Evaluation takes enormous time, money and resources. So, why do we go through all the trouble? Because the ultimate goal is to create positive change—and that's where this practical book comes in. Evaluating Impact uses a common-sense approach to conducting data-driven evaluations that are simple and efficient—and deliver the improved and measurable performance you want. This is the sixth in the Defining and Delivering Successful Professional Practice—HPT in Action series of six books on defining and delivering measurable performance improvement. Learn how to let the evaluation purpose drive the questions you ask, set the stage for deciding what data to collect and how to collect it, and make sense of the data so your recommendations are justifiable.
    Note: Online resource; Title from title page (viewed October 1, 2006) , Mode of access: World Wide Web.
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  • 23
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : HRD Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (204 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Learn how to be proactive by defining and justifying where you should head before deciding how to get there. To help you in the process, this book introduces the concepts and tools underlying "mega thinking and planning." You'll learn how to: Define who your clients are and who benefits; Outline basic questions each organization must ask and answer; ?Provide the concepts and tools for delivering performance improvement and proving the value they add; Use both change management and change creation; Assess needs and prioritize the needs (not wants). This is one of six books in the new Defining and Delivering Successful Professional Practice Series designed to define and deliver measurable performance improvement
    Note: Online resource; Title from title page (viewed June 1, 2006) , Mode of access: World Wide Web.
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