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  • 2010-2014  (30)
  • 1995-1999  (40)
  • American Society for Training and Development  (70)
  • Electronic books ; local  (70)
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  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Association for Talent Development
    ISBN: 9781607285618
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Edition: Second edition.
    Parallel Title: Erscheint auch als
    Keywords: Employees ; Training of ; Electronic books ; Electronic books ; local
    Abstract: In today's parlance, smart board is the new chalkboard and for the profession of training and development, this new, 2nd edition of the ASTD Handbook is the MUST-HAVE resource for every practitioner. The ASTD Handbook (2nd edition), more than a year in the making, maintains the authentic credibility of ASTD's first Handbook (2008), incorporates the new competencies of the profession, and includes more than 50 chapters authored by the top professionals in the T&D space. This all-new material is not just the "best of," but it is the BEST there is. Together with the first edition it represents the essence of the training practice with solid how-to content, plus tools, resources, technology, and more. Spearheaded by expert trainer and world-renowned author, editor, and speaker, Elaine Biech, this is an essential title for your training library.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 2
    ISBN: 9781562868666 , 1562868667
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Keywords: Organizational learning ; Organizational effectiveness ; Core competencies ; Employee training personnel ; Electronic books ; Electronic books ; local
    Abstract: Revised from its 2004 edition, the new ASTD Competency Study is your essential guide for understanding and using the ASTD Competency Model. The ASTD Competency Model answers the question, what do training and development practitioners need to know and do to be successful, now and in the future? And, how do they prepare for that future faster than ever before? The ASTD Competency Model is the definitive framework for the training and development profession; understanding and applying the model is essential for staying current and relevant in the field. You'll learn how to: Add power to your development plans by honing in on the key competencies and trends that really matter. Stay current and relevant in the T&D field. Understand and apply the ASTD Competency Model in a practical, actionable way. This book presents the academic research behind the model in a practical, actionable way. Ultimately, it helps training and development practitioners add power to their development plans by honing in on the key competencies and trends that really matter.
    Note: Includes bibliographical references. - Description based on online resource; title from title page (Safari, viewed June 6, 2016)
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  • 3
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    ISBN: 9781607286721 , 1607286726
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline Issue 1206 (June 2012)
    Parallel Title: Erscheint auch als
    Keywords: Organizational change ; Management ; Organizational learning ; Group relations training ; Electronic books ; Electronic books ; local
    Abstract: In today's business environment, the need for a culture in which employees are highly adaptive to change is almost a strategic imperative. This Infoline will provide specific tactics, practices, models, and techniques to help you cultivate employees' agility and capacity for adapting to change.
    Note: Includes bibliographical references. - Description based on print version record
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  • 4
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    ISBN: 9781562868314 , 1562868314
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline issue 1201 (January, 2012)
    Parallel Title: Erscheint auch als
    Keywords: Twitter ; Employees ; Training of ; Electronic books ; Electronic books ; local
    Abstract: Twitter can help you promote your brand, conduct more efficient training, and share information with your colleagues and potential clients. Use this Infoline to help you get started!
    Note: "Published by the American Society for Training & Development.". - "Tips, tools, & intelligence for training.". - Description based on print version record
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  • 5
    Language: English
    Pages: 1 online resource (xx, 524 p.) , ill.
    Edition: 1st ed.
    Series Statement: Pfeiffer essential resources for training and HR professionals
    Parallel Title: Erscheint auch als
    Keywords: Selling ; Sales management ; Electronic books ; Electronic books ; local
    Abstract: The Ultimate Guide to Sales Training is the go-to reference for sales managers, sales trainers, sales coaches, and sales consultants who want to increase a sales force's productivity by using these proven techniques: Building Mental Flexibility Anchoring Concepts for Easy Recall Encouraging Behavioral Change Covering a wide range of topics, The Ultimate Guide to Sales Training shows how to develop a selling system, prospect effectively, and qualify and disqualify prospects. The book also covers information on using power questioning techniques, handling objections, and includes solution selling guidelines and ideas for creating and delivering potent presentation practices. In addition, the author covers such hot topics as managing reps attitudes and how to close the sale. He also includes suggestions for overcoming buyer resistance and making change occur as well as getting beyond barriers that block decision-makers, and much, much more. Praise for The Ultimate Sales Training Handbook "This book should be on the desk of every sales manager and sales trainer. Dan Seidman created a treasure chest of ideas, concepts, skills-sets and motivation tools that are ready to be converted into cash." -Gerhard Gschwandtner , founder and publisher, Selling Power Magazine "Sales professionals throughout the world will discover performance improvement through this training encyclopedia. Dan Seidman is helping make sales training a major strategic driver for all organizations." -Tony Bingham , president and CEO, ASTD "Each chapter just might be the one piece that plugs the gap in your team's performance. Dan is truly earning the title Trainer to the World's Sales Trainers." -Willis Turner , CAE CSE, president and CEO, of Sales & Marketing Executives International
    Note: "Co-published with ASTD"--Cover. - Includes bibliographical references and index. - Description based on print version record
    URL: Cover
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  • 6
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    ISBN: 9781607285199 , 1607285193
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline issue 1212 (December 2012)
    Keywords: Employees ; Training of ; Business enterprises ; Finance ; Electronic books ; Electronic books ; local
    Abstract: "As performance improvement professionals, we clearly see the alignment between our initiatives and company goals, and we're passionate about it. But to get buy-in from decision makers, we need to communicate this connection in a language they understand - the language of finance. This Infoline will help you understand basic financial concepts and terms so that you can gain credibility in the eyes of stakeholders and prove the value of your training programs"
    Note: "Published by the American Society for Training & Development.". - "Tips, tools, & intelligence for training.". - Includes bibliographical references. - Description based on online resource; title from PDF cover (Safari, viewed Feb. 20, 2013)
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  • 7
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    ISBN: 9781607286684 , 1607286688
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Info-line issue 1205 (May, 2012)
    Keywords: Storytelling ; Business presentations ; Business ; Anecdotes ; Electronic books ; Electronic books ; local
    Abstract: Storytelling expert David Lee outlines seven different story types and presents tips for using them to make your presentations and training memorable and compelling. Learn how to let stories do the heavy lifting when you need to
    Note: Cover title. - "Published by the American Society for Training & Development.". - Includes bibliographical references. - Description based on print version record
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  • 8
    ISBN: 9781607287582 , 1607287587
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Management ; Handbooks, manuals, etc ; Leadership ; Handbooks, manuals, etc ; Electronic books ; Electronic books ; local
    Abstract: The ASTD Management Development Handbook is a powerful collection of writing covering many aspects of management in today's business climate. This volume provides the most current thinking on leadership from modern management professionals who are in touch with the issues, challenges, opportunities, and dynamics present in contemporary corporate culture. Each of the contributors possesses a great deal of real-world managerial experience, a passion for communicating their insights clearly, and a desire to share their cutting-edge thinking on best management practices.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 9
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : American Society for Training & Development
    ISBN: 9781607285830 , 1607285835
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Instructional systems ; Design ; Lesson planning ; Electronic books ; Electronic books ; local
    Abstract: ADDIE process of instructional design is past its prime; It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts SAM, the Successive Approximation Model, and the Savvy Start. Together, they incorporate contemporary design and development processes that reduce the complexity of instructional design and development, yielding more energetic and effective learning experiences.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 10
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    ISBN: 9781607287391 , 1607287390
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline Issue 1209 (September 2012)
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Electronic books ; Electronic books ; local
    Abstract: How can you ensure that your organization has the right mix of effective leadership and skilled talent to position itself at a competitive advantage? This Infoline will help you build a leadership strategy for your organization by linking business strategy to leadership and organization capability needs, assessing the talent portfolio against current and future leadership capability needs, implementing the leadership strategy, and measuring and sustaining traction.
    Note: Includes bibliographical references. - Description based on print version record
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  • 11
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    ISBN: 9781607287360 , 1607287366
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Info-line issue 1207 (July, 2012)
    Keywords: Computer-assisted instruction ; Educational technology ; Internet in higher education ; Electronic books ; Electronic books ; local
    Abstract: Needs Assessment for Organizational Success links the fundamental training design technique of a needs assessment as a basis for all organizational improvement initiatives. Based on an Organizational Elements Model (OEM), authors Kaufman and Guerra-Lopez approach fully complete needs assessment as including not just needs and wants, but also societal value. Incorporating the model to add to the traditional ADDIE design process, Needs Assessment for Organizational Success provides new insight in managing the needs assessment process to structure performance improvement across all aspects of measurement and supportive decision-making tools.
    Note: Cover title. - Includes bibliographical references. - Description based on print version record
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  • 12
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    ISBN: 9781607286578 , 1607286572
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline Issue 1203 (March 2012)
    Keywords: Leadership ; Electronic books ; Electronic books ; local
    Abstract: This Infoline gives you the fast facts and useful tips you need to lead yourself and your team to high performance. You ll learn methods for creating shared goals and processes, clearly-defined roles, and mutual accountability for your team; as well as ways to develop qualities that make up the foundation of powerful leadership, such as resiliency, self-awareness, and emotional well-being. Show More Show Less This Infoline gives you the fast facts and useful tips you need to lead yourself and your team to high performance. You ll learn methods for creating shared goals and processes, clearly-defined roles, and mutual accountability for your team; as well as ways to develop qualities that make up the foundation of powerful leadership, such as resiliency, self-awareness, and emotional well-being. Show More Show Less
    Note: "Human capital.". - Includes bibliographical references. - Description based on online resource; title from PDF cover (Safari, viewed Mar. 7, 2013)
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  • 13
    Online Resource
    Online Resource
    San Francisco, Calif. : Berrett-Koehler Publishers
    Language: English
    Pages: 1 online resource (xiv, 217 p.) , ill., facsims.
    Edition: 1st ed.
    Parallel Title: Erscheint auch als
    Keywords: Organizational learning ; Learning ; Employees ; Training of ; Effective teaching ; Electronic books ; Electronic books ; local
    Abstract: "Learning," Vicki Halsey writes, "is the gateway to optimal life experiences. Learning transforms people's lives, and teaching, in any forum, is the art and science of bringing out the brilliance that drives those transformations." Or it should be. But what often happens is that people who teach-in classrooms, meetings, workshops, coaching sessions, or any other setting where learning happens-don't know how to transfer their great content to others effectively. They spend 70 percent of their time on what they are teaching and only 30 percent on how to teach it, when it should be the other way around. Halsey is here to reverse that equation, laying out a comprehensive instructional design model that deeply engages and energizes learners because it focuses not on how smart they are but on how they are smart. She shows how to create content that is clear, relevant, easily absorbed, and readily retained because it is tailored to each participant's specific needs, abilities, and inclinations. Halsey's six-step ENGAGE Model replaces the old "sit 'n' get" model with "woo 'n' do"-learners are actively drawn in and perform activities that reinforce the learning. She presents hundreds of proven ideas, strategies, and practices that will enable you to Energize learners at the beginning of any learning session; help them Navigate the new content and Generate personal meaning and relevance from it; Apply their learning to the real world; Gauge and celebrate their progress; and Extend their learning to action. Brilliance by Design offers a systematic way to reach joyfully into the soul of learners and facilitate their brilliance so they can make a positive difference in the world.
    Note: "ASTD Press.". - Includes bibliographical references (p. 205-206) and index. - Description based on print version record
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  • 14
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    Language: English
    Pages: 1 online resource (1v.) , ill.
    Series Statement: Infoline Vol. 28, Issue 1103 (March 2011)
    Keywords: Middle managers ; Management ; Electronic books ; Electronic books ; local
    Abstract: This Infoline focuses on the skills that are needed to succeed in middle management, specifically, the top five capabilities every middle manager needs to succeed: effective relationship building, building talent, critical thinking and alignment, optimizing performance, and inspiring excellence.
    Note: "Tips, tools, and intelligence for trainers.". - Includes bibliographical references. - Description based on online resource; title from cover (Safari, viewed Feb. 11, 2013)
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  • 15
    ISBN: 9781607283560 , 1607283565
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    DDC: 658.3/124
    Keywords: Career development ; Career Mobility ; Organizational learning ; Evaluation ; Rate of return ; Chief executive officers ; Employees ; Training of ; Evaluation ; Electronic books ; local ; Electronic books ; Career development ; Plan de carrière
    Abstract: Workplace learning professionals are often frustrated when senior executives and other top organizational leaders do not "get" the value of learning and training initiatives. Often these same professionals are left wondering what "measuring stick" is most meaningful to their company's purse strings holders. Based on interviews, surveys, research, and briefings with senior management and C-Level executives, this book reveals what specific learning measurements are and are not important to top level executives
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 16
    Language: English
    Pages: 1 online resource (xiv, 166 p.) , ill.
    Edition: 1st ed.
    Series Statement: A BK business book
    Parallel Title: Erscheint auch als
    Keywords: Organizational behavior ; Trust ; Interpersonal relations ; Work environment ; Organizational effectiveness ; Psychology, Industrial ; Electronic books ; Electronic books ; local
    Abstract: If so, you may be experiencing the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. We've all been there, but few of us know how to rebuild that trust. Dennis and Michelle Reina have spent their careers researching and measuring workplace trust. In this sequel to their award-winning Trust and Betrayal in the Workplace, they offer everyone involved a proven process for healing: the person hurt, the person who hurt someone else, and the person wanting to help others. No matter your vantage point, this compassionate, practical book will help you reframe the experience, take responsibility, let go, and move on. The result? You'll feel more energized and once again give your organization your best thinking, highest intention, and greatest productivity.
    Note: "ASTD Press.". - Includes bibliographical references and index. - Description based on print version record
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  • 17
    Online Resource
    Online Resource
    Alexandria, VA : American Society for Training and Development
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1010
    Keywords: Instructional systems ; Design ; Curriculum planning ; Electronic books ; Electronic books ; local
    Abstract: This Infoline sets the stage for ISD by first explaining its origin and approach and then presenting the classic ADDIE Model, with each phase of the model discussed in turn. Then it examines the role that objectives and evaluation play in instructional design as well as new developments in emerging technologies and ISD quality control.
    Note: Includes bibliographical references. - Description based on print version record
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  • 18
    Online Resource
    Online Resource
    Alexandria, VA : American Society for Training & Development
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1009
    Keywords: Multiple-choice examinations ; Examinations ; Design and construction ; Electronic books ; Electronic books ; local
    Abstract: To ensure accurate testing results, developing defensible multiple-choice assessments to accompany classroom, online, or blended instruction is a skill that must be mastered by those who develop instruction and assessments. This issue provides guidance for writing well-written multiple choice questions and not making the most common mistakes.
    Note: Includes bibliographical references. - Description based on print version record
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  • 19
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1005
    Keywords: Specialists ; Employees ; Training of ; Employee training personnel ; Electronic books ; Electronic books ; local
    Abstract: This Infoline offers an guide to enhancing working relationships between SMEs (subject matter experts) and instructional designers. Written from the view point of an experienced WLP instructional practitioner who has been through the ropes, this issue recommends WLP professionals employ a collaborative rather than combative approach to ensure better working relationships between the two groups. The job aid in this issue is a Collaborative Roadmap for instructional designers.
    Note: Includes bibliographical references. - Description based on print version record
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  • 20
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1001
    Keywords: Web 2.0 ; Electronic books ; Electronic books ; local
    Abstract: Web 2.0 is transforming workplace learning in many ways. This Infoline is designed to introduce you to the many Web 2.0 technologies available and give you ideas about how to implement them in your organization and will help you identify various social networking options and how they fit into a blended learning solution, classify Web 2.0 technologies and how they differ from social networks, as well as measure the effectiveness of Web 2.0 technologies.
    Note: "Tips, tools, and intelligence for trainers.". - "January 2010. ". - Includes bibliographical references. - Description based on print version record
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  • 21
    Online Resource
    Online Resource
    Alexandria, VA : American Society for Training & Development
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1012
    Keywords: Employees ; Training of ; Electronic books ; Electronic books ; local
    Abstract: This issue responds to the most frequently asked questions by ASTD Members about training. Specifically, the material focuses on informal learning, trends, importance of credentialing to the profession, and reducing variables in training career paths.
    Note: "Edited by Cheryl Gamble"--T.p. verso. - "December 2010.". - Includes bibliographical references. - Description based on print version record
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  • 22
    Online Resource
    Online Resource
    Alexandria, VA : American Society for Training & Development
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1008
    Parallel Title: Erscheint auch als
    Keywords: Computer-assisted instruction ; Employees ; Training of ; Computer-assisted instruction ; Internet in education ; Electronic books ; Electronic books ; local
    Abstract: This Infoline will teach you about the concept of e-learning and how it can benefit your organization. You will learn how to approach the decision makers in your organization and present the best possible case for implementing e-learning into your training program.
    Note: "Tips, tools, and intelligence for trainers.". - Includes bibliographical references. - Description based on print version record
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  • 23
    Online Resource
    Online Resource
    Alexandria, VA : American Society for Training & Development
    Language: English
    Pages: 1 online resource (1 v.) , forms.
    Series Statement: Infoline 1006
    Parallel Title: Erscheint auch als
    Keywords: Branding (Marketing) ; Employees ; Training of ; Electronic books ; Electronic books ; local
    Abstract: In this Infoline, you will discover how organizations use their brands to create expectations for current and potential customers. You will also gain an understanding of how strong brands present specific personality traits to make the organization easy to relate to and remember. Finally, you will learn how you can apply these simple concepts to your training brand, allowing you to build a more successful and effective team or organization.
    Note: Includes bibliographical references. - Description based on print version record
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  • 24
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Info line 1002
    Parallel Title: Erscheint auch als
    Keywords: Intercultural communication ; Employees ; Training of ; Social values ; Cross-cultural studies ; Electronic books ; Electronic books ; local
    Abstract: The goal in training people from any culture is to provide learning opportunities that allow all learners, no matter what their native country or language, to acquire new knowledge and skills with the same effort. To accomplish this, training courses and materials must be adapted to remove any barriers created by cultural, differences within the content, approaches to training, and technologies/media used. This Infoline, focuses on how to analyze the cultural characteristics of targeted learners to determine what adaptations to the learning might be needed, recommend critical adaptations to training courses or materials and then test those recommendations, and adapt the training course to the needs of the targeted learners in the most effective way possible, with respect to effort and cost.
    Note: Includes bibliographical references. - Description based on print version record
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  • 25
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD Press
    ISBN: 9781562867065 , 1562867067
    Language: English
    Pages: 1 online resource (xxii, 465 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Training ; Evaluation ; Handbooks, manuals, etc ; Personnel management ; Evaluation ; Handbooks, manuals, etc ; Electronic books ; local
    Abstract: From ASTD, and developed as the single, go-to resource for trainers and workplace learning practitioners, this landmark handbook provides all the information, guidelines, and practical application necessary to design, develop, and implement effective evaluation and measurement of training initiatives. Presented in a sequential and as a process-oriented methodology, the ASTD Handbook for Measuring & Evaluating Training takes you through the planning, data collection, analysis, and implementation in the rigorous style demanded by businesses seeking strong analytical results. Contributors to this significant publishing effort include top names in the training evaluation field such as James Kirkpatrick, Jack Phillips, and Don Ford, as well as case studies focusing evaluation of technology, e-learning, technical training, leadership development, and sales training. This title also includes a section called "Voices," which provides partial transcripts of interviews with the gurus of the training evaluation field. Full podcasts of the interviews will be made available at a dedicated website for the book.
    Note: Description based on print version record. - Includes bibliographical references and index
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  • 26
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD Press ;
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Series Statement: A BK business book
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Handbooks, manuals, etc ; Electronic books ; Electronic books ; local
    Abstract: The definitive guide on leadership with the collective wisdom of more than 40 experts in the field. Organized around the key areas of workplace leadership, including leadership competencies, leadership development, attributes of successful leaders, contemporary leadership challenges, and broadening the leadership discussion, The ASTD Leadership Handbook reveals what best-practices in leadership look like and how excellence in leadership is defined and developed. The list of contributing authors reads like the "Who's Who of Leadership Gurus," and includes such greats as Marian Ruderman, Jim Collins, Frances Hesselbein, Len Goodstein, Jack Zenger, and many more. Each chapter is introduced by a concise summary of its contents, so that you know at a glance what you'll be learning. The accompanying CD-ROM and website provide a wealth of over 30 ready-to-apply tools. Note: CD-ROM is not available for this title.
    Note: Includes index. - Description based on print version record
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  • 27
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1011
    Keywords: Employees ; Training of ; United States ; Occupational training ; United States ; Career development ; United States ; Electronic books ; Electronic books ; local
    Abstract: For every practitioner in the learning field, understanding the skills gap and having an action plan for taking charge to close the gap is a vital skill. This issue delineates six steps and their processes that can assess whether a skills gap exists, and if so, how to successfully manage it within your organization.
    Note: "November 2010.". - Includes bibliographical references. - Description based on print version record
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  • 28
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline issue 1007 (July 2010)
    Keywords: Business writing ; Report writing ; Writing ; Electronic books ; Electronic books ; local
    Abstract: This Infoline will tackle the readability issue more appropriately by discussing guidelines for mastering clear and concise sentences in your workplace writing. The goal is to practice composing a sentence that requires only one reading to decipher the intended message. In this Infoline, you will learn strategies to tighten and simplify your sentences; eliminate wordiness and redundant phrasing; and build a vocabulary to help your co-workers revise their work.
    Note: "Tips, tools, and intelligence for trainers.". - "Business skills.". - Includes bibliographical references. - Description based on print version record
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  • 29
    Online Resource
    Online Resource
    Alexandria, VA : ASTD Press
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Infoline 1003
    Parallel Title: Erscheint auch als
    Keywords: Intergenerational relations ; Personnel management ; Electronic books ; Electronic books ; local
    Abstract: In this issue, you will learn about how the four generations in the workplace-Veterans, Baby Boomers, Generation X and Y differ in the ways they prefer to be managed. Infoline provides you practical tips for enhancing the success of your team by tailoring your management approach to the needs of different age groups. You will learn management preferences of the four generations in the workplace; tips and techniques for motivating members of each generation; and strategies for integrating multiple generations into a productive team.
    Note: Includes bibliographical references. - Description based on print version record
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  • 30
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD Press
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Series Statement: ASTD training basics series
    Parallel Title: Erscheint auch als
    Keywords: Sales personnel ; Training of ; Electronic books ; Electronic books ; local
    Abstract: Sales people are often a breed apart; being their trainer is an ambitious, but rewarding challenge. Founded in the competencies of world-class selling, this new title approaches training sales people with the most excellent strategy-effective, results driven training that closes sales. Siegfried, with Nationwide Insurance, offers readers a useable, practical methodology for keeping sales people engaged and learning, ensuring that they don't feel like they're wasting their time and their managers can justify their time in the classroom. Sales Training Basics recognizes the bottom line focus of sales professionals and offers proven techniques and approaches that create engaging and impactful training. This new title also addresses the power of blending both classroom and technology-bases approaches that give sales professionals what they really want - more time in the field selling.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 31
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Employee training personnel ; Electronic books ; local
    Abstract: This issue will assist managers, training and performance specialists, and consultants in guiding SMEs through the fundamentals of transferring learning and job skills. It covers how to select and prepare an SME trainer, the methods of delivery, course design and development, developing course materials, delivery and facilities preparation, follow-up training, and evaluating the training effort.
    Note: Includes bibliographical references
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  • 32
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Organizational change ; Management ; Electronic books ; local
    Abstract: Trainers must be comfortable with managing change to be effective organizational performance partners. Use this Infoline as a primer on change management tactics and the skills needed to facilitate change. This issue includes useful tools, hands-on examples, and models for change practitioners to use. In addition to a six-phase change strategy model, you will find a list of needed implementation skills, a performance issue analysis tool, and other important advice that will smooth the way of change and reduce barriers.
    Note: Includes bibliographical references
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  • 33
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Games ; Social interaction ; Electronic books ; local
    Abstract: This Info-line provides an overview of the types of icebreakers: openers, acquainters, games, and brainstorming. The issue offers guidelines for selecting icebreakers and for trainer behaviors while conducting icebreakers. Examples of ice breakers are given.
    Note: Includes bibliographical references
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  • 34
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Knowledge management ; Electronic books ; local
    Abstract: Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the intellectual capital you need manage. It introduces the new roles, opportunities, and the baseline technology need to begin this daunting task. Key sidebars include an organizational analysis for knowledge management, 12 ways to measure intellectual capital, a planning worksheet, and a listing of competencies to manage knowledge.
    Note: Includes bibliographical references
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  • 35
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Job evaluation ; Performance standards ; Operant behavior ; Electronic books ; local
    Abstract: This issue discusses several evaluation models, methods, and tools used to evaluate different types of performance interventions. It compares evaluation models in the context of soft data, and discusses how performance interventions can be jeopardized.
    Note: Includes bibliographical references
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  • 36
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Telecommuting ; Employees ; Training of ; Electronic books ; local
    Abstract: This Info-line presents four phases associated with telecommuting training: 1) orientation; 2) telecommuter training; 3) supervisor training; and 4) training supervisors to manage the non-telecommuter staffs. Inside you'll find a sample telecommuter contract, a sample supervisor training outline, and other sample forms and checklists.
    Note: Includes bibliographical references
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  • 37
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employee orientation ; Electronic books ; local
    Abstract: Retention success often begins with a well-planned and executed on-boarding program. This issue explains how to develop well thought-out on-boarding objectives, define the conditions of an effective orientation program. The issue also provides ideas for the development of your orientation programs including tips for successful implementation and evaluation. Valuable advice is provided for supervisors orienting new employees.
    Note: Includes bibliographical references
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  • 38
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Focused group interviewing ; Electronic books ; local
    Abstract: This issue explains how focus groups can be used to identify problems, plan, develop new products, obtain market information, and conduct research. It outlines how to get started with the focus group process, how to recruit participants, and how to facilitate a focus group meeting.
    Note: Includes bibliographical references
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  • 39
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    ISBN: 156286193X
    Language: English
    Pages: 16 p
    Keywords: Needs assessment ; Personnel management ; Educational evaluation ; Electronic books ; local
    Abstract: This issue discusses the six steps involved in defining a client's training needs in relation to the organization's overall business goals. Offers techniques to use at each point in the analysis process plus sample questions used for collecting data.
    Note: Includes bibliographical references
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  • 40
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 20 p
    Keywords: Employees ; Training of ; Group relations training ; Educational games ; Electronic books ; local
    Abstract: Discover the learning value of games, exercises, and puzzles. Revised edition.
    Note: Includes bibliographical references
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  • 41
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Electronic data processing ; Study and teaching ; Employees ; Training of ; Computer-assisted instruction ; Electronic books ; local
    Abstract: This Info-line explains the steps needed to provide a job-oriented approach to training plus follow-up training. It includes suggestions for adapting this approach for diverse groups and sample forms and check lists.
    Note: Includes bibliographical references
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  • 42
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Benchmarking (Management) ; Electronic books ; local
    Abstract: Know what benchmarking is and the benefits, types, and processes of benchmarking. Understand how benchmarking training differs from benchmarking other functions.
    Note: Includes bibliographical references
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  • 43
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: This Info-line describes a model that can be used to determine that the transfer of skills training has occurred. The steps are: 1) conduct needs assessment, 2) standardize performance skills, 3) develop performance checklists, 4) transfer using demonstration, 5) coach, and 6) assess performance skills.
    Note: Includes bibliographical references
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  • 44
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Executive succession ; Personnel management ; Electronic books ; local
    Abstract: Succession planning is often the orphan child in organization, ignored or perhaps mentioned but certainly not cared for and nurtured. This issue outlines the five components of a succession planning process: replacement planning, human resource audit, high-potential employee identification, employment input, and development programs. You will find strategies for development programs and clear advice on establishing learning plans for your organization. Several useful worksheets are provided including a succession summary worksheet, a learning plan worksheet, and key issue worksheet.
    Note: Includes bibliographical references
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  • 45
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Task analysis ; Job analysis ; Job descriptions ; Electronic books ; local
    Abstract: This issue explains how to analyze work and work processes using methods such as:observation, interviews, checklists, critical incident technique, and process mapping. It provides case studies that illustrate how training practitioners apply the principles of analysis to create training deliverables.
    Note: Includes bibliographical references
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  • 46
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Rating of ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: Examine the skills and competencies of the performance evaluator.
    Note: Includes bibliographical references
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  • 47
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 15 p
    Keywords: Education ; Aims and objectives ; Employees ; Training of ; Electronic books ; local
    Abstract: This Info-line discusses behavioral objectives classified as cognitive (knowledge), psychomotor (skills), and affective (attitudes) and how to write them effectively. It provides guidelines for writing objectives and a case study from ISI Robotech and its use of objectives.
    Note: Includes bibliographical references
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  • 48
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562861980
    Language: English
    Pages: 14 p
    Keywords: 360-degree feedback (Rating of employees) ; Supervisors ; Rating of ; Electronic books ; local
    Abstract: This issue defines and describes a 360-degree feedback program. It walks the reader through the steps of: 1) design and plan the process, 2) design and develop the tool, 3) administer the instrument, 4) process and report feedback, and 5) plan responses to feedback.
    Note: Includes bibliographical references
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  • 49
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862014
    Language: English
    Pages: 16 p
    Keywords: Organizational learning ; Electronic books ; local
    Abstract: This Info-line presents the five components of the systems model of a learning organization: the learning, the organization, the people, the knowledge, and the technology. Provides 16 steps to follow to become a learning organization. Includes case studies of learning programs at Rover, McKinsey & Co., and Federal Express.
    Note: Includes bibliographical references
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  • 50
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 12 p
    Keywords: Employees ; Coaching of ; Feedback (Psychology) ; Electronic books ; local
    Abstract: Performance management relies on good coaching and feedback. This issue covers both the coaching process and how to provide feedback that encourages the learning process. You will find clear definitions of what constitutes coaching and detailed explanation of the skills and behaviors needed for successful coaching. In addition, the various roles of a coach are discussed as well as how to deliver both positive and negative feedback.
    Note: Includes bibliographical references
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  • 51
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development (ASTD) | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 12 p
    Keywords: Employees ; Training of ; Learning strategies ; Electronic books ; local
    Abstract: The challenge to do more with less and in less time is the mantra of every organization. Accelerated learning is the training professionals answer to this business reality. This Infoline offers you a short course in the principles, process, and techniques of accelerated learning. You will learn how to use whole brain techniques that allow learners to acquire information and skills more efficiently and to retrieve, recall, or respond with confidence. These techniques include the use of music, peer teaching, collaboration, and mind mapping to improve the learning environment and get results.
    Note: Includes bibliographical references
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  • 52
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562861662
    Language: English
    Pages: 16 p
    Keywords: Instructional systems ; Design ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue covers two key components of instructional systems development: design and development of a training course. It describes the competency-based approach to design, and covers design basics, instructional strategies, course description, and course development materials.
    Note: Includes bibliographical references
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  • 53
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562861530
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Employee training facilities ; Electronic books ; local
    Abstract: Why does even the most expertly designed and deployed training sometimes fail to produce the desired results? Could a poor learning environment be the answer? This issue presents a comprehensive discussion of why and how adults learn. It discusses various instruction methods, their characteristics, advantages and disadvantages, and offers concrete tips and advice on how you can create a winning learning environment in your organization.
    Note: Includes bibliographical references
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  • 54
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Performance technology ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: This is the second in a series of four Info-lines looking at the roles involved in the Human Performance Improvement Process. This issue describes the six competencies of the intervention specialist, the types of performance interventions and how to design and develop an intervention.
    Note: Includes bibliographical references
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  • 55
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862138
    Language: English
    Pages: 16 p
    Keywords: Instructional systems ; Design ; Employees ; Training of ; Electronic books ; local
    Abstract: Instructional systems development (ISD) can be a complicated business, and sometimes you just need an overview. Heres the Infoline for you. This issue provides an ISD overview along with a short profile of each component the simple design model known as ADDIE (Analysis, Design, Development, Implementation, and Evaluation). You will find a detailed explanation of each element along with practical advice on building your next training session using the model. The issue includes a useful course design checklist to keep you on track.
    Note: Includes bibliographical references
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  • 56
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 12 p
    Keywords: Workshops (Adult education) ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue presents methods and techniques for planning and conducting workshops, selecting types of learning exercises and activities, and preparing workshop leaders and facilitators.
    Note: Includes bibliographical references
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  • 57
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 156286209X
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Employees ; Rating of ; Electronic books ; local
    Abstract: Reinventing your training department into a performance consulting department requires a roadmap. This Infoline is your quick and dirty guide. Not only does the issue give you the basics of performance consulting, but it provides detailed descriptions of the responsibilities, duties, and competencies expected of new performance consultants. Your roadmap for change also includes advice on how to make the transition successful by following a carefully crafted transition plan.
    Note: Includes bibliographical references
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  • 58
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 18 p
    Keywords: Cost effectiveness ; Training ; Cost effectiveness ; Electronic books ; local
    Abstract: This issue provides a detailed approach to calculating a cost-benefit analysis. It includes a four-step model to calculate costs: personnel, material, delivery, and total expenditures. It also presents practice case studies to explain the process.
    Note: Includes bibliographical references
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  • 59
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862111
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Active learning ; Organizational learning ; Electronic books ; local
    Abstract: This Info-line defines action learning as a group effort that involves solving real world problems through the use of acquired learning and implementing systems-wide solutions. It discusses why this process works and the benefits to organizations that use this technique. It features brief case studies from Whirlpool, National Semiconductor, General Electric, and Cigna International Property and Casualty Corporation.
    Note: Includes bibliographical references
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  • 60
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Performance technology ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: Understand the roles, competencies, and outputs of the performance needs analyst.
    Note: Includes bibliographical references
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  • 61
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Electronic books ; local
    Abstract: Most training, whether intentional or not, is on the job training. But how do you use the power of this ancient form of training to enhance performance? This Infoline covers the essentials of on-the-job training (OJT) with ideas for using both structured and unstructured OJT in your organization for maximum benefit. The issue offers a benchmarking exercise, a sample OJT checklist, and a checklist of OJT process steps.
    Note: Includes bibliographical references
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  • 62
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 11 p
    Series Statement: Info-line issue 9712
    Keywords: Employees ; Training of ; Education ; Aims and objectives ; Instructional systems ; Design ; Electronic books ; local
    Abstract: Learn how to write better cognitive (knowledge), psychomotor (skills), and affective (attitudes) objectives with guidelines and a case study from ISI Robotech. Revised edition.
    Note: Includes bibliographical references
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  • 63
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 20 p
    Keywords: Employees ; Training of ; Electronic books ; local
    Abstract: This Info-line presents a complete discussion of the types of job aids and their advantages. The issue offers a step-by-step guide on the usefulness of aids, the design and development of aids, and how to implement and evaluate use.
    Note: Includes bibliographical references
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  • 64
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: System theory ; Organizational learning ; Electronic books ; local
    Abstract: This issue explains the value of applying systems thinking when solving problems or in times of organizational change. It outlines the characteristics and principles of systems thinking.
    Note: Includes bibliographical references
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  • 65
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Evaluation ; Behavioral assessment ; Electronic books ; local
    Abstract: This Info-line stresses the importance of laying the groundwork for measuring behavior and affective changes resulting from training programs. It concentrates on Kirkpatrick's third level of evaluation, behavior, and discusses specific techniques to track and measure changes in behavior.
    Note: Includes bibliographical references
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  • 66
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Executives ; Training of ; Electronic books ; local
    Abstract: This Info-line explains how to relate to managers the importance of motivation, adult learning, and learning styles. Revised edition.
    Note: Cover title. - Includes bibliographical references
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  • 67
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Business meetings ; Electronic books ; local
    Abstract: This issue describes the different purposes of meetings and common characteristics of effective meetings. It outlines planning steps, meeting process steps, and activity guidelines for more efficient, productive meetings, and covers the special roles participants play and how to deal with difficult people.
    Note: Includes bibliographical references
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  • 68
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Listening ; Comprehension ; Communication in management ; Electronic books ; local
    Abstract: The average employee spends 30-60 percent of his or her day listening, yet listening skills are rarely taught. This Info-line provides aids to understanding, speaking, and listening. Offers guidelines for giving feedback. Makes suggestions about what to include in a listening training session.
    Note: Includes bibliographical references
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  • 69
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862073
    Language: English
    Pages: 14 p
    Keywords: Training needs ; Needs assessment ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue defines a mini needs assessment as a process for identifying problems and solutions in a condensed period of time. It outlines a process model and guidelines for implementing the model and offers a mini need assessment stakeholders interview guide and sample action plan.
    Note: Includes bibliographical references
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  • 70
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Transfer of training ; Electronic books ; local
    Abstract: This issue covers two approaches to training: far transfer and near transfer; it offers a transfer design and a transfer matrix model;it discusses how to ensure transfer of training is successful by using the transfer maintenance system; and reviews how, why, when, and who should measure the transfer of training.
    Note: Includes bibliographical references
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