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  • Online Resource  (146)
  • 2010-2014  (146)
  • 2012  (146)
  • New York : McGraw-Hill  (146)
  • [Erscheinungsort nicht ermittelbar] : Packt Publishing
  • [Place of publication not identified] : Apress
  • Electronic books ; local  (146)
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  • Online Resource  (146)
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  • 2010-2014  (146)
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  • 1
    Online Resource
    Online Resource
    Value-driven business process management : the value-switch for lasting competitive advantage (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791724 , 0071791728
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    DDC: 658.4/01
    Keywords: Business Data processing ; Management ; Management information systems ; Value analysis (Cost control) ; Organizational effectiveness ; Electronic books ; local ; Business ; Data processing ; Management ; Management information systems ; Value analysis (Cost control) ; Organizational effectiveness ; Electronic books ; Systèmes d'information de gestion ; Efficacité organisationnelle ; Analyse de la valeur ; Commerce ; Business & Economics ; Marketing & Sales ; Gestion ; Informatique ; Gestion
    Abstract: Seize the competitive advantage with BPM at the heart of your strategy Value-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a "method-and-tool" view of BPM to a more broadly informed view of BPM as a powerful management approach. Peter Franz , Managing Director for Business Process Management at Accenture, is responsible for the global team that helps clients achieve sustainable shareholder and customer value through scalable, efficient and agile business processes. Dr. Mathias Kirchmer , Accenture's Executive Director for Business Process Management, leads the global BPM-Lifecycle Practice, as well as the program for the development of Accenture's Business Process Reference Models across industries and functional areas.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: lizenzpflichtig
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    Online Resource
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  • 2
    Online Resource
    Online Resource
    Arduino + Android projects for the evil genius : control Arduino with your smartphone or tablet (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071775977 , 0071775978
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Series Statement: Evil genius series
    Keywords: Android (Electronic resource) ; Arduino (Programmable controller) ; Programmable controllers ; Microcontrollers ; Programming ; Home automation ; Mobile computing ; Electronic books ; Electronic books ; local
    Abstract: TEAM ARDUINO UP WITH ANDROID FOR SOME MISCHIEVOUS FUN! Filled with practical, do-it-yourself gadgets, Arduino + Android Projects for the Evil Genius shows you how to create Arduino devices and control them with Android smartphones and tablets. Easy-to-find equipment and components are used for all the projects in the book. This wickedly inventive guide covers the Android Open Application Development Kit (ADK) and USB interface and explains how to use them with the basic Arduino platform. Methods of communication between Android and Arduino that don't require the ADK--including sound, Bluetooth, and WiFi/Ethernet are also discussed. An Arduino ADK programming tutorial helps you get started right away. Arduino + Android Projects for the Evil Genius: Contains step-by-step instructions and helpful illustrations Provides tips for customizing the projects Covers the underlying principles behind the projects Removes the frustration factor--all required parts are listed Provides all source code on the book's website Build these and other devious devices: Bluetooth robot Android Geiger counter Android-controlled light show TV remote Temperature logger Ultrasonic range finder Home automation controller Remote power and lighting control Smart thermostat RFID door lock Signaling flags Delay timer
    Note: Includes index. - Description based on online resource; title from title page (viewed January 31, 2018)
    URL: https://learning.oreilly.com/library/view/-/9780071775977/?ar
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  • 3
    Online Resource
    Online Resource
    101 spy gadgets for the evil genius (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071772693 , 0071772693
    Language: English
    Pages: 1 online resource (1 volume) , illustrations.
    Edition: Second edition.
    Series Statement: Evil genius series
    Keywords: Electronic surveillance ; Equipment and supplies ; Design and construction ; Electronic security systems ; Equipment and supplies ; Design and construction ; Electronic apparatus and appliances ; Design and construction ; Electronic books ; Electronic books ; local
    Abstract: CREATE FIENDISHLY FUN SPY TOOLS AND COUNTERMEASURES Fully updated throughout, this wickedly inventive guide is packed with a wide variety of stealthy sleuthing contraptions you can build yourself. 101 Spy Gadgets for the Evil Genius , Second Edition also shows you how to reclaim your privacy by targeting the very mechanisms that invade your space. Find out how to disable several spy devices by hacking easily available appliances into cool tools of your own, and even turn the tables on the snoopers by using gadgetry to collect information on them. Featuring easy-to-find, inexpensive parts, this hands-on guide helps you build your skills in working with electronics components and tools while you create an impressive arsenal of spy gear and countermeasures. The only limit is your imagination! 101 Spy Gadgets for the Evil Genius , Second Edition: Contains step-by-step instructions and helpful illustrations Provides tips for customizing the projects Covers the underlying principles behind the projects Removes the frustration factor--all required parts are listed Build these and other devious devices: Spy camera Infrared light converter Night vision viewer Phone number decoder Phone spammer jammer Telephone voice changer GPS tracking device Laser spy device Remote control hijacker Camera flash taser Portable alarm system Camera trigger hack Repeating camera timer Sound- and motion-activated cameras Camera zoom extender
    Note: Includes index. - Description based on online resource; title from title page (viewed January 31, 2018)
    URL: https://learning.oreilly.com/library/view/-/9780071772693/?ar
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    Online Resource
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  • 4
    Online Resource
    Online Resource
    What great salespeople do : the science of selling through emotional connection and the power of story (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071769747 , 0071769749
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Selling ; Sales management ; Electronic books ; Electronic books ; local
    Abstract: Build better relationships and Sell More Effectively With a Powerful SALES STORY "Throughout our careers, we have been trained to ask diagnostic questions, deliver value props, and conduct ROI studies. It usually doesn't work; best case, we can argue with the customer about numbers-purely a left brain exercise, which turns buyers off. This book explains a better way." -John Burke, Group Vice President, Oracle Corporation "Forget music, a great story has charm to soothe the savage beast and win over the most challenging customer. And one of the best guides in crafting it, feeling it, and telling it is What Great Salespeople Do . A must-read for anyone seeking to influence another human being." -Mark Goulston, M.D., author of the #1 international bestseller Just Listen: Discover the Secret to Getting Through to Absolutely Anyone "Good salespeople tell stories that inform prospects; great salespeople tell stories that persuade prospects. This book reveals what salespeople need to do to become persuasive story sellers." -Gerhard Gschwandtner, publisher of Selling Power "This book breaks the paradigm. It really works miracles!" -David R. Hibbard, President, Dialexis Inc™ " What Great Salespeople Do humanizes the sales process." -Kevin Popovic, founder, Ideahaus® "Mike and Ben have translated what therapists have known for years into a business solution-utilizing and developing one's Emotional Intelligence to engage and lessen the defenses of others. What Great Salespeople Do is a step-by-step manual on how to use compelling storytelling to masterfully engage others and make their organizations great." -Christine Miles, M.S., Psychological Services, Executive Coach, Miles Consulting LLC About the Book: This groundbreaking book offers extraordinary insight into the greatest mystery in sales: how the very best salespeople consistently and successfully influence change in others, inspiring their customers to say yes . Top-performing salespeople have always had a knack for forging connections and building relationships with buyers. Until now, this has been considered an innate talent. What Great Salespeople Do challenges some of the most widely accepted paradigms in selling in order to prove that influencing change in buyers is a skill that anyone can learn. The creator of Solution Selling and CustomerCentric Selling, Michael Bosworth, along with veteran sales executive Ben Zoldan, synthesize discoveries in neuroscience, psychology, sociology, anthropol...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071769716/?ar
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  • 5
    Online Resource
    Online Resource
    The new emerging market multinationals : four strategies for disrupting markets and building brands (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071782906 , 0071782907
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Branding (Marketing) ; Strategic planning ; Electronic books ; Electronic books ; local
    Abstract: Breakthrough strategies for emulating or competing with your newest and toughest threat: innovative companies in emerging-market nations Western organizations are quickly losing influence to emerging market multinationals, as evidenced by such developments as Tata Motors's acquisitions of Land Rover and Jaguar; Lenovo's purchase of IBM's ThinkPad business; HTC's stature as the fourth largest global smartphone manufacturer; Haier's 5% global appliance market share; and LG, Samsung, and Hyundai rise in the automobile, appliance, and consumer electronics market. To help you compete, The New Emerging Market Multinationals outlines the disruptive strategies deployed by emerging-market multinationals (EMNCs) and provides breakthrough strategies for following in their footsteps or beating them at their own game. Amitava Chattopadhyay is the L'Oreal Chaired Professor of Marketing-Innovation and Creativity at INSEAD. Rajeev Batra is the S.S. Kresge Professor of Marketing at the Ross School of Business at the University of Michigan. Aysegul Ozsomer is associate professor of Marketing at Koç University, Istanbul, Turkey.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071782890/?ar
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  • 6
    Online Resource
    Online Resource
    Brilliant LED projects : 20 electronic designs for artists, hobbyists, and experimenters (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071778237 , 0071778233
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Keywords: Electronic apparatus and appliances ; Design and construction ; Amateurs' manuals ; Light emitting diodes ; Amateurs' manuals ; Integrated circuits ; Amateurs' manuals ; Electronic books ; local
    Abstract: LET YOUR CREATIVE SIDE SHINE WITH THE COMPLETE DIY GUIDE TO MAKING EXCITING LED DEVICES Brilliant LED Projects presents 20 hands-on, step-by-step projects for you to make using inexpensive, commonly available components. Projects range from simple, functional devices, such as a "green" LED flashlight and a flashing rear bike light, to more complex designs, including color-changing disco lights and persistence-of-vision (POV) gadgets--all featuring easy-to-follow instructions, highlighted with detailed illustrations. Build with confidence using this book's expert guidance and practical information, including overviews of various LED components, comprehensive listings of tool and supplies, sample clock and driver circuit building blocks, and more. A companion website gives you access to exclusive content, including downloadable assembly codes and programming codes (for the projects powered by the PIC 16F628 microcontroller). Plus, every chapter spotlights key concepts and techniques that make it easy and enjoyable for you to produce eye-catching LED displays. Great for first-timers and expert hobbyists alike All projects can be built with stripboard--no need to translate complicated schematics, or purchase special PCBs Includes extensive guidelines for safe assembly Learn the basic principles of every project component--from LEDs to dot-matrix displays and various integrated circuits Create your own designs using building blocks and assembly techniques from the book's projects
    Note: Includes index. - Description based on online resource; title from title page (viewed January 31, 2018)
    URL: https://learning.oreilly.com/library/view/-/9780071778237/?ar
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  • 7
    Online Resource
    Online Resource
    Build your own free-to-air (FTA) satellite TV system (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071775168 , 0071775161
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Parallel Title: Erscheint auch als
    Keywords: Direct broadcast satellite television ; Home entertainment systems ; Electronic books ; Electronic books ; local
    Abstract: LEGALLY TAP INTO ABSOLUTELY FREE SATELLITE TV! Replace or expand your paid TV services with Free-to-Air television programming with ease. Build Your Own Free-to-Air (FTA) Satellite TV System shows how to affordably put together your own subscription-free home entertainment center from start to finish. Find out how to choose the right components, set up a satellite dish and receiver, fine-tune reception, add local over-the-air stations, and go mobile with your FTA TV system. You'll get full details on recording to the latest digital devices, installing a TV card in your PC, viewing video over the Internet, and integrating theater-quality audio. Photos and diagrams illustrate each step along the way. Comprehensive lists of technical terms and definitions, available channels and satellites, and dish-aiming steps are also included in this practical guide. COVERAGE INCLUDES: Equipment, component, and tool selection Satellite dish and FTA receiver installation Stereo, 5.1, and 7.1 sound Dish alignment and synchronization Local over-the-air channel reception Video over the Internet and movies on demand DVD players, DVRs, PCs, and VCRs Mobile, RV, and remote Free-to-Air TV
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071775168/?ar
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  • 8
    Online Resource
    Online Resource
    Steampunk gear, gadgets, and gizmos : a maker's guide to creating modern artifacts (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071762373 , 007176237X
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Keywords: Handicraft ; Models and modelmaking ; Implements, utensils, etc ; Technology in art ; Steampunk culture ; Electronic books ; Electronic books ; local
    Abstract: Unleash Your Inner Mechanical Mastermind Welcome to the wondrous world of Thomas Willeford, aka Lord Archibald "Feathers" Featherstone, in which he shares his closely guarded secrets of Steampunkery. Filled with do-it-yourself projects, Steampunk Gear, Gadgets, and Gizmos: A Maker's Guide to Creating Modern Artifacts shows you how to build exquisite, ingenious contraptions on a budget. Learn from Lord Featherstone as he distills his wealth of hard-learned skills, describes how to use the readily available tools of the modern mad scientist, and expounds on the art and philosophy of scavenging unique components and raw materials. The perfect companion for the hobbyist and advanced machinist alike, this inventive volume will guide you through the creation of your very own infernal devices. Get steamed with these provocative projects: Aetheric ray deflector solid brass goggles Calibrated indicator gauges Ferromagnetic self-scribing automated encyclopedia (or, the Steampunk book drive) High voltage electro-static cannon (or, the lamp gun) Tesla-pod chrono-static insulating field generator (or, the mobile device enclosure) Altitude mask with integrated respiratory augmentation Armoured pith helmet Mark I superior replacement arm with integrated Gatling gun attachment Visit the companion website, www.mhprofessional.com/steampunk, for videos, images, and more bonus content! Make Great Stuff! TAB, an imprint of McGraw-Hill Professional, is a leading publisher of DIY technology books for makers, hackers, and electronics hobbyists.
    Note: Includes bibliographical references and index. - Description based on online resource; title from title page (viewed January 31, 2018)
    URL: https://learning.oreilly.com/library/view/-/9780071762373/?ar
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  • 9
    Online Resource
    Online Resource
    Digital filmmaking for beginners : a practical guide to video production (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791373 , 007179137X
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Parallel Title: Erscheint auch als
    Keywords: Digital cinematography ; Amateurs' manuals ; Electronic books ; Electronic books ; local
    Abstract: Discover how to create professional-quality digital videos--faster than you can say "lights, camera, action" Digital video cameras are everywhere--even on our phones! But cameras don't make great movies; filmmakers do. Written by a seasoned pro with 40 years of teaching experience, Digital Filmmaking for Beginners is your fully illustrated introduction to all technical aspects of digital filmmaking. Featuring clear, concise instruction--accompanied by online video demonstrations--this comprehensive guide covers the best methods and techniques to plan and script projects; set up lighting, microphones, and cameras; and shoot, edit, and apply postproduction effects and other finishing touches. Whether you're an amateur film buff or an aspiring professional videographer, this is the source for everything you need to bring your ideas from the page to the screen. Coverage includes: Best practices to ensure smooth operations in all project phases, from planning to post production Recommendations on selecting and purchasing cameras, filming gear, and the best editing and effects software to fit your budget and needs Advice on planning, shooting, editing, and other technical elements Fully illustrated tutorials on composition, framing, and other visual storytelling techniques Exclusive bonus online content, including finished video demonstrations of key filmmaking techniques and informative articles
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071791373/?ar
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  • 10
    Online Resource
    Online Resource
    Perfect phrases for healthcare professionals : hundreds of ready-to-use phrases (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071773454 , 0071773452
    Language: English
    Pages: 1 online resource (1 v.)
    Series Statement: Perfect phrases series
    Parallel Title: Erscheint auch als
    Keywords: Communication in medicine ; Medical personnel and patient ; Interpersonal communication ; Electronic books ; Health ; Electronic books ; local
    Abstract: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you: Respond to patients' concerns empathetically and professionally Resolve confl icts with colleagues and staff members Break bad news with clarity and sensitivity Deal with suspected child abuse or other illegal activity Disclose medical errors with honesty and tact
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071768337/?ar
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  • 11
    Online Resource
    Online Resource
    Build your own small wind power system (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071761581 , 0071761586
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Parallel Title: Erscheint auch als
    Keywords: Wind power ; Wind power plants ; Electronic books ; Electronic books ; local
    Abstract: A STEP-BY-STEP GUIDE TO BUILDING A SMALL WIND POWER SYSTEM FROM THE GROUND UP Written by renewable energy experts, this hands-on resource provides the technical information and easy-to-follow instructions you need to harness the wind and generate clean, safe, and reliable energy for on-site use. Build Your Own Small Wind Power System shows you how to install a grid-connected or off-grid residential-scale setup. Get tips for evaluating your site for wind power potential, obtaining permits, financing your project, selecting components, and assembling and maintaining your system. Pictures, diagrams, charts, and graphs illustrate each step along the way. You'll also find out how you can help promote wind-friendly public policies locally. Save money and reduce your carbon footprint with help from this practical guide. COVERAGE INCLUDES: Challenges and impacts of small wind energy Electricity, energy, and wind science Determining if wind power is right for you Site assessment Financing small wind power Permits and zoning Wind turbine fundamentals Choosing the right wind turbine for the job Balance of system: batteries, inverters, and controllers Installation, maintenance, and troubleshooting Future developments in wind power
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071761581/?ar
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  • 12
    Online Resource
    Online Resource
    Brand turnaround : how brands gone bad returned to glory and the seven game changers that made the difference (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071776066 , 0071776060
    Language: English
    Pages: 1 online resource (xxiv, 262 p.)
    Parallel Title: Erscheint auch als
    Keywords: Brand name products ; Branding (Marketing) ; Technological innovations ; Management ; Electronic books ; Electronic books ; local
    Abstract: Position your company to handle any brand crisis-instantly and effectively Toyota, Tylenol, and Goldman Sachs all made the best of serious brand crises. You can, too, with Brand Turnaround ! Brand Turnaround examines a number of brand crises-explaining first what went wrong and then revealing the steps companies took to manage their recovery-all while giving you practical insight and methods you can use to make a positive difference in your brand. You get the tools you need to develop a game plan within eight hours of the incident to prevent the problem from spreading; create a company culture designed to handle situations quickly and effectively; and manage emotions during the toughest days. Karen Post Known by many as The Brand Diva®, Karen Post is an international branding/marketing expert, professional speaker and author. She helps individuals, businesses and nonprofits around the world succeed with powerful, distinct brands.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071775281/?ar
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  • 13
    Online Resource
    Online Resource
    The Toyota way to lean leadership : achieving and sustaining excellence through leadership development (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071780797 , 0071780793
    Language: English
    Pages: 1 online resource (xxx, 280 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Toyota Jidōsha Kabushiki Kaisha ; Management ; Automobile industry and trade ; Japan ; Management ; Leadership ; Japan ; Lean manufacturing ; Japan ; Electronic books ; Leadership ; Electronic books ; local
    Abstract: The Missing Link to Toyota-Style Success-LEAN LEADERSHIP Winner of the 2012 Shingo Research and Professional Publications Award "This great book reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep and enlightening. This book is an absolute must-read for anyone interested in lean: it's both an eye opener and a game changer." -Michael Ballé, Ph.D., coauthor of The Gold Mine and The Lean Manager "This will immediately be recognized as the most important book ever published to understand and guide 'True North Lean' and the goal of perpetual business excellence." -Ross E. Robson, President and CEO, DnR Lean, LLC, and the original Director of The Shingo Prize "An excellent book that will shape leadership development for decades to come." -Karen Martin, Principal, Karen Martin & Associates, and author of The Kaizen Event Planner About the Book: TOYOTA. The name signifies greatness- world-class cars and game-changing business thinking. One key to the Toyota Motor Company's unprecedented success is its famous production system and its lesser-known product development program. These strategies consider the end user at every turn and have become the model for the global lean business movement. All too often, organizations adopting lean miss the most critical ingredient-lean leadership. Toyota makes enormous investments in carefully selecting and intensively developing leaders who fit its unique philosophy and culture. Thanks to the company's lean leadership approach, explains Toyota Way author Jeffrey Liker and former Toyota executive Gary Convis, the celebrated carmaker has set into motion a drive for continuous improvement at all levels of its business. This has allowed for: Constant growth: Toyota increased profitability for 58 consecutive years-slowing down only in the face of 2008's worldwide financial difficulties, the recall crisis, and the worst Japanese earthquake of the century. Unstoppable inventiveness: Toyota's approach to innovative thinking and problem solving has resulted in top industry ratings and incredible customer satisfaction, while allowing the company to weather these three crises in rapid succession and to come out stronger. Strong branding and respect: Toyota's reputation was instrumental in the company's ability to withstand the recalls-driven media storm of 2010. But what looked to some to be a sinking ship is once again running under a full head of steam. Perh...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071780780/?ar
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  • 14
    Online Resource
    Online Resource
    Crucial conversations : tools for talking when stakes are high (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071772204 , 0071772200
    Language: English
    Pages: 1 online resource (xviii, 244 p.) , ill.
    Edition: 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Interpersonal communication ; Interpersonal relations ; Electronic books ; Electronic books ; local
    Abstract: The New York Times and Washington Post bestseller that changed the way millions communicate "[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." -from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." -Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071771320/?ar
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  • 15
    Online Resource
    Online Resource
    What makes great leaders great : management lessons from icons who changed the world (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071772112 , 0071772111
    Language: English
    Pages: 1 online resource (xxii, 297 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Case studies ; Executives ; Case studies ; Electronic books ; Leadership ; Teams in the workplace ; Organizational behavior ; Electronic books ; local
    Abstract: Master the skills that icons throughout history have used to achieve the highest levels of success "This is an intelligent, knowledgeable presentation of management. The pragmatic approach of learning from icons makes the book extremely worthwhile reading for up-and-coming and experienced managers alike." -Dr. Helmut O. Maucher, Honorary Chairman of the Board, Nestlé "Embracing a broad variety of successful personalities from all walks of life, this analysis of management skills makes for interesting reading and provides a great source of inspiration." -Dr. Josef Ackermann, Chairman of the Management Board and the Group Executive Committee, Deutsche Bank AG "Arnold cleverly explains the keys to successful management with references to real-life challenges successfully overcome by iconic leaders. This entertaining book is insightful, thought-provoking, and of immense practical value." -Fred B. Irwin, President, American Chamber of Commerce in Germany "Profound management know-how and coverage of a wide range of valuable issues provide great inspiration for anyone seeking to apply effective management principles in practice." -Professor Klaus Evard, founder and former President of the European Business School "Management know-how translates into knowledge of how to succeed in all levels of life, and everyone can learn to be successful. That is the simple premise behind this book." - Frankfurter Allgemeine Zeitung What do Barack Obama, Steve Jobs, Pablo Picasso, and Napoleon have in common? EXCELLENT MANAGEMENT SKILLS It doesn't matter what your field of expertise is, whom you know, or how educated you are. If you have powerful management skills, you will succeed; if you don't, you'll hit the ceiling sooner rather than later. In What Makes Great Leaders Great , bestselling author and leadership expert Frank Arnold gathers 56 icons from various fields-from business and sports to politics and pop culture-to reveal the specific management skills they used to reach the top. For every line of work or personal goal, effectively applying these management skills will lead to ultimate success. All the people in this remarkably diverse group figured out what they needed to know to manage their rise to the top-and executed it with superb skill. What Makes Great Leaders Great includes: Bill Gates on harnessing the power of a business mission Nicolaus Copernicus on questioning every assumption Phil Knight on fine-tuning the right strategy Michael Dell on maki...
    Note: Includes bibliographical references (p. 265-273) and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071770514/?ar
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  • 16
    Online Resource
    Online Resource
    Microsoft SQL Server 2012 master data services (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071797863 , 0071797866
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Client/server computing ; Relational databases ; Electronic books ; SQL server ; Database management ; Electronic books ; local
    Abstract: Deploy and Maintain an Integrated MDS Architecture Harness your master data and grow revenue while reducing administrative costs. Thoroughly revised to cover the latest MDS features, Microsoft SQL Server 2012 Master Data Services , Second Edition shows how to implement and manage a centralized, customer-focused MDS framework. See how to accurately model business processes, load and cleanse data, enforce business rules, eliminate redundancies, and publish data to external systems. Security, SOA and Web services, and legacy data integration are also covered in this practical guide. Install Microsoft SQL Server 2012 Master Data Services Build custom MDS models and entityspecific staging tables Load and cleanse data from disparate sources Logically group assets into collections and hierarchies Ensure integrity using versioning and business rules Configure security at functional, object, and attribute levels Extend functionality with SOA and Web services Facilitate collaboration using the MDS Excel Add-In Export data to subscribing systems through SQL views
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071797856/?ar
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  • 17
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    A creator's guide to transmedia storytelling : how to captivate and engage audiences across multiple platforms (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791533 , 0071791531
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Digital storytelling ; Interactive multimedia ; Internet entertainment industry ; Marketing ; Psychological aspects ; Electronic books ; Electronic books ; local
    Abstract: The First How-To Strategy Guide to Transmedia Storytelling "Phillips's book is a powerful tool for anyone who wants to make a career for him- or herself within the world of transmedia. Through her guidance, the reader is able to understand the fundamentals of transmedia and the power it can have when used with a compelling and strong story." -David Gale, Executive Vice President, MTV Cross Media "Transmedia storytelling is a bold and exciting new arena for creativity and innovation. . . . Andrea Phillips provides a compelling, thoughtful, and clear guide to a next generation of creators in this medium. She demystifies the process and proves that you, too, can push the envelope and be part of the future of storytelling." -Michelle Satter, Founding Director, Sundance Institute Feature Film Program "An excellent and fair-minded primer and survey of the underpinnings and fast-evolving techniques behind multiplatform narrative. Andrea Phillips is one of a small handful of writers capable of both practicing and clearly conveying the principles of transmedia storytelling. Highly recommended!" -Jeff Gomez, CEO, Starlight Runner Entertainment "A no-nonsense guide for the fun-filled and strangely awesome world of transmedia storytelling." -C. C. Chapman, coauthor of Content Rules and Amazing Things Will Happen Includes Q&A sessions with the world's leading experts in transmedia storytelling About the Book: What is transmedia storytelling and what can it do for you? It's the buzzword for a new generation-a revolutionary technique for telling stories across multiple media platforms and formats-and it's rapidly becoming the go-to strategy for a wide variety of businesses. If you work in marketing, entertaining, or advertising, transmedia storytelling is a must-have tool for pulling people into your world. Why do you need A Creator's Guide to Transmedia Storytelling ? If you want to attract, engage, and captivate your audience, you need this book. Written by an award-winning transmedia creator and renowned games designer, this book shows you how to utilize the same marketing tools used by heavy-hitters such as HBO, Disney, Ford, and Sony Pictures-at a fraction of the cost. You'll learn how to: Choose the right platforms for your story Decide whether to DIY or outsource work Find and keep a strong core production team Make your audience a character in your story Get the funding you need-and even make a profit Forge your own successful transmedia career W...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071791526/?ar
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  • 18
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    Return on influence : the revolutionary power of Klout, social scoring, and influence marketing (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791106 , 0071791108
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Online social networks ; Social media ; Marketing ; Social influence ; Electronic books ; Social media ; Electronic books ; local
    Abstract: Winner of a Choice Magazine Outstanding Academic Title Award! We are on the cusp of a marketing revolution. And it is being led by you. Return on Influence is the first book to explore how brands are identifying and leveraging the world's most powerful bloggers, tweeters, and YouTube celebrities to build product awareness, brand buzz, and new sales. In this revolutionary book, renowned marketing consultant and college educator Mark W. Schaefer shows you how to use the latest breakthroughs in social networking and influence marketing to achieve your goals through: In-depth explanations of the sources of online influence-and how they can work for or against you Interviews with more than 50 experts, including tech blogger Robert Scoble, Influence author Robert Cialdini, and industry thought leaders such as Mitch Joel, Jay Baer, and Christopher S. Penn An insider's look at the controversial social scoring company Klout and its process for assigning influence numbers to everyone Practical, actionable tips to increase your own personal power and online influence More than a dozen original social influence marketing case studies Even if you already use social media platforms such as Facebook, LinkedIn, YouTube, Twitter, or blogging to maintain an online presence, this eye-opening, action-ready guide shows you how to reach the "superconnectors" who ignite epidemics through word-of-mouth influence . . . and become one yourself. This is the future of marketing at your fingertips: low-cost, high-speed, influence driven, and powerful. Filled with fascinating case studies, interviews, and insider advice, this essential guide prepares you for the next wave of social networking. This is how to win friends and influence people in the digital age-with a Return on Influence. Praise for Return on Influence : "Influence is the ability to cause, affect, or change behavior. Mark Schaefer helps you define the outcomes you wish to see . . . and measure them!" -Brian Solis, author of The End of Business as Usual "Schaefer's book has earned its place on the shelf of anyone looking to find influencers-or become one." -Harold Burson, founder, Burson-Marsteller " Return on Influence is definitive, exciting, and endlessly practical. In an age where marketing budgets are tight and getting tighter, social media-and particularly influence marketing-has become the silver bullet to solve all problems. Consider this book the marksmen's manual." -Rick Wion, Director of Social Med...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071791090/?ar
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  • 19
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    The shopper economy : the new way to achieve marketplace success by turning behavior into currency (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071787185 , 0071787186
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Consumer behavior ; Customer loyalty ; Internet marketing ; Electronic books ; Electronic books ; local
    Abstract: GET READY FOR THE AGE OF SHOPPER MARKETING Consumers today are armed with a wealth of content--price comparisons, reviews, and even online inventory data--and this is good news for marketers, because these tools empower consumers, making them into shoppers who are more willing than ever to interact with your brand . . . but for a price. The value of these shoppers' attention is soaring, and The Shopper Economy gives you the framework for capturing and monetizing this valuable commodity. Liz Crawford, a leading marketing innovator and consumer behavior analyst, gives a fast-paced and comprehensive look at how the unprecedented availability of information is a boon to brands, because it lets shoppers perform the labor of marketing when they watch and share ads, recommend products, and interact with brands and each other. Crawford presents interviews with marketers and shoppers, and case studies of how brands like 7-Eleven, Carnival Cruises, and Kia are using Shopkick, foursquare, and other platforms to stay ahead of accelerating changes in consumer empowerment by encouraging and rewarding everyday activities--entering a store, messaging, recommending, "Liking," playing, and more. From these examples you will learn how to Accurately measure and assess the value of shoppers' activities Translate the four key shopper behaviors--attention, participation, advocacy, and loyalty--into "Shopper Currency," real and virtual rewards that have measurable value to buyers and sellers Improve your business's ROI in shopper marketing by avoiding activity-foractivity's- sake and other common pitfalls Align your brand more seamlessly with your shoppers' own personal "brands" The Shopper Economy provides you with a high-level strategy that makes every shopper interaction a valuable transaction. It offers invaluable insights about today's rapidly evolving marketing landscape and proven solutions for how your brand can turn "path-to-purchase" models and consumer reward programs into lasting and profitable relationships with shoppers everywhere. PRAISE FOR THE SHOPPER ECONOMY "Every ten years, Consumer Marketing reinvents itself. If the 1990s were about Category Management, Shopper Insights has been the driver of the moment. Liz Crawford deconstructs the movement with precision." -- Paco Underhill, CEO Envirosell Inc., and author of Why We Buy ""A fascinating account of the present and future direction of marketing to shoppers. It is a brave new world that Liz Crawfo...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071787178/?ar
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  • 20
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    The collaborative organization : a strategic guide to solving your internal business challenges using emerging social and collaborative tools (2012)
    New York : McGraw-Hill
    Details
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Corporate culture ; Cooperation ; Electronic books ; Social media ; Electronic books ; local
    Abstract: Solve business problems, uncover new opportunities, and ignite innovation using the newest collaborative technologies The Collaborative Organization gives you a strategic approach to building, implementing, and using social and collaborative technologies-such as those created by Jive and Yammer-to create innovative products, solve business problems, and create new processes that will foster lasting success and growth. Jacob Morgan is the principal and cofounder of Chess Media Group, which helps organizations understand how to use social and collaborative tools to solve business problems.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071782302/?ar
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  • 21
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    Leading the high energy culture : what the best CEOs do to create an atmosphere where employees flourish (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071781275 , 0071781277
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Corporate culture ; Organizational behavior ; Employee motivation ; Job satisfaction ; Leadership ; Electronic books ; Electronic books ; local
    Abstract: Praise for Leading the High-Energy Culture "If you're looking for a step-by-step guide on how to become a high-energy leader, you've found it here!" --Tom Croston, Vice President/General Manager of Corporate Shared Services, Gap, Inc. "Whether its business, sports, or even parenting, successful leaders share one thing in common--high energy! David is right; it can be developed. I find it unique for someone to identify the truly key elements of leadership. David has done this in a way that fosters success in these endeavors as well as those of family, church, and community." --Pat Williams, Senior Vice President, Orlando Magic, and author of Leadership Excellence "Jack Welch identified 'energy' as one of the critical characteristics he looked for in effective leaders but never talked about how they develop it. David Casullo's book provides the road map for how to harness your own energy while energizing those around you. Every leader can increase their effectiveness by implementing the ideas he presents." --Patrick M. Wright, William J. Conaty GE Professor of Strategic Human Resources in the ILR School (Industrial and Labor Relations), Cornell University Leaders and managers today are experiencing an "energy crisis" resulting from the failure to engage and inspire their people. Yet, a handful of leaders have found an endless supply of energy to fuel their organizations. They're the ones who attract the top talent, the most loyal customers, and the public's imagination. They're leaders like Zappos's Tony Hsieh and the late Steve Jobs, who've built cultures energized at every level to innovate, grow, and succeed. Leading the High-Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees Flourish is the handbook to powering this kind of workplace with the energy that your workforce already possesses. A change this big starts at the top. David Casullo, a leadership authority and strategic consultant to businesses large and small, explains the steps for establishing an authentic leadership presence based on your powerful personal truths. Then he shares the secrets for how to communicate your vision in order to create a sense of purpose throughout your organization and beyond, thereby spreading excitement to consumers, investors, and the media. Using his own experience, research, and demonstrated results from the leadership development program that he developed while helping transform Raymour & Flanigan from a small regional compa...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071781268/?ar
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  • 22
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    Get financing now : how to navigate through bankers, investors, and alternative sources for the capital your business needs (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071780322 , 0071780327
    Language: English
    Pages: 1 online resource (1 v.) , ill., form.
    Parallel Title: Erscheint auch als
    Keywords: Small business ; Finance ; Business enterprises ; Finance ; New business enterprises ; Finance ; Electronic books ; Entrepreneurship ; Success in business ; Electronic books ; local
    Abstract: "Every entrepreneur should read this book, ideally before they start their next business. The insights into finance and financial planning should help the entrepreneur not make many of the mistakes I did!" Jim Beach, Director of Education at The Entrepreneur School and author of School for Start-Ups "An exhaustive and invaluable resource for companies seeking funding at any stage of their life cycle." Donald J. Mullineaux, DuPont Chair in Banking and Financial Services, Gatton College of Business and Economics, University of Kentucky " Get Financing Now is a must for every entrepreneur starting a business or growing a business. . . . Although an easy and enjoyable read, the information and insight Charles Green provides isn't sugar coated. It is relevant and timely in today's economic challenging times. It seemed that every page had at least one 'golden nugget' that an entrepreneur could literally 'take to the bank.'" Karen Rands, strategic advisor to entrepreneurs regarding access to capital and coordinator of an Atlanta based angel investor group "Charles Green's new book Get Financing Now is a real-world description of what small-business owners must know to fund startup or growth, and improves the probability for small-business owners to get the funding they need." Jerry Chautin, national business columnist, former entrepreneur, SCORE business mentor and SBA's 2006 national Journalist of the Year "Charles Green is a change agent for entrepreneurs in the field of acquiring financing and capital. He has written the premier guide to help entrepreneurs through the changes needed to acquire capital in the new marketplace thrust upon us by the great recession. I highly recommend Get Financing Now ." Larry Tyler, author of Romancing the Loan "A fantastic read! To the point and explains business terms for laymen-helps grasping the concept easily. Love it!" Colethea Jenkins, Build Grow and Enjoy
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071780315/?ar
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  • 23
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    Conversations for creating star performers : go beyond the performance review to inspire excellence every day (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071779951 , 0071779957
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Employee motivation ; Performance ; Employees ; Attitudes ; Personnel management ; Electronic books ; Electronic books ; local
    Abstract: Inspire Star Performance through Meaningful Conversations with Your Team "If you want more top performers on your team, read this book!" -Jill Konrath, author of SNAP Selling and Selling to Big Companies The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations-and not just about the weather or the game last night. Create ongoing conversations throughout the year that focus on: Developing team members to a higher level of ability Triggering the insight and inspiration within your team members to grow in new ways Building the skills that will enable others to accomplish their established goals Preparing yourself and others for the performance review discussion Keeping people motivated and moving forward toward the goals Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day-not just the days before an annual review.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071779944/?ar
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  • 24
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    The product manager's handbook (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071773416 , 007177341X
    Language: English
    Pages: 1 online resource (viii, 392 p.) , ill.
    Edition: 4th ed.
    Parallel Title: Erscheint auch als
    Keywords: Product management ; New products ; Marketing ; Electronic books ; Electronic books ; local
    Abstract: The essential guide to seamless product management for today's fluid, unpredictable business world Long considered the most useful and insightful guide of its kind, The Product Manager's Handbook has been fully revised and updated to give you the edge in today's challenging business landscape. It features expanded coverage of product development processes, intelligence-gathering techniques (including social media), and a greater emphasis on international issues. This indispensable resource proves that the techniques and tools product managers use are similar-regardless of what industry they work in and what kind of products they manage. Simply put, this book has everything you need for superior job performance-whether you manage consumer or business-to-business products created by an organization that is hierarchical or horizontal. The Product Manager's Handbook shows you how to integrate your organization's disparate segments into a cooperative, results-focused unit that produces satisfying products-from initial design through the postpurchase experience. If your job is to create and commercialize products, it provides the information you need to: Balance breakthroughs and line extensions Create business cases-including competitive assessment, market requirements, and risk reduction Conduct gate reviews and beta testing and manage scope creep Get everything in order for a smooth product launch For those who manage existing lines, this guide provides: Specific tips for each of the 4Rs of product life-cycle management Brand guidelines Approaches to customer message management Advice on working with sales and the channel Clear, easy-to-read charts show you how to manage each crucial step from conception to completion, and practical checklists help you evaluate progress at every stage. Interviews with seasoned product management consultants and top-performing product managers provide you with dynamic, proven strategies for addressing potential problems in marketing, production, cross-cultural communication, and more. The Product Manager's Handbook examines current market-leading companies, the latest research findings, and evolving customer perceptions to provide you with the tools you need to design, produce, and market winning products-and beat the competition at every turn.
    Note: "Fresh insights from industry experts, including GE, Black & Decker, TIAA-CREF, and more : presents product management in an upstream-downstream framework : cutting-edge information on customer insights and intelligence gathering, including social networking"--Cover. - Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071772983/?ar
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  • 25
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    Strategic capitalism : the new economic strategy for winning the capitalist Cold War (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071781176 , 007178117X
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Capitalism ; History ; 21st century ; Capitalism ; Political aspects ; United States ; Electronic books ; Electronic books ; local
    Abstract: Praise for Strategic Capitalism "Richard D'Aveni understands that managing competition between the United States and China-and their quite different forms of capitalism-will occupy leaders on both sides of the Pacific for decades to come and will shape the first half of the 21st century more than any other factor. This book is a welcome addition to a vitally important debate." -Ian Bremmer, president of Eurasia Group and author of Every Nation for Itself "Understanding the pluses and minuses of modern 'capitalism,' in more than a sloganeering way, is the great challenge for corporations and for government from North America to Europe to East Asia. Strategic Capitalism is a valuable contribution to clear thinking about this imperative." -James Fallows, The Atlantic , and author of China Airborne "Professor D'Aveni is a business provocateur extraordinaire. He tells you the straight scoop and will never cave to conventional wisdom unless there is proof that it is right. Strategic Capitalism is another example of D'Aveni's ability to synthesize a complex topic down to its key elements." -Bill Achtmeyer, Founder, Chairman, and Managing Partner of The Parthenon Group The Capitalist Cold War Has Begun The United States and its economic allies are under attack by a force unlike any they have ever faced. China and other emerging nations are competing for markets around the world using their own versions of capitalism-and, thus far, they are winning handily. In Strategic Capitalism , one of the world's leading authorities on global business strategy, Richard D'Aveni, describes how the "economic cold war" began, how it is being played out now, and how the West can change the course of events in its favor. Brilliantly conceived-and sure to ignite passions on both sides of the political aisle- Strategic Capitalism calls for an end to the economic idealism that dominates the national dialog. It also calls for a cold, hard focus on reality, which is this: government-managed capitalist systems consistently outmaneuver and outperform the traditional laissez-faire capitalism of the West. With refreshing levels of thoroughness, knowledge, and detachment, D'Aveni describes the competitive landscape today. These are the facts: The world's best competitors-with China in the lead-have adopted elements of managed capitalism, in which government and businesses work together toward a single aim. China's objective is clear-to displace the United States as the world's ec...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071781169/?ar
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    Find your next : using the business genome approach to find your company's next competitive edge (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071778541 , 0071778543
    Language: English
    Pages: 1 online resource (xxviii, 226 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Diffusion of innovations ; Strategic alliances (Business) ; Strategic planning ; Electronic books ; New products ; Creative thinking ; Technological innovations ; Creative ability in business ; Electronic books ; local
    Abstract: Combat flat sales, capture new markets, and drive innovation using the Business Genome approach The Business Genome is a proprietary database that tracks company data, maps it across data of all industries, detects patterns, and determines precisely how that company should plan for the future. In Find Your Next , Business Genome creator Andrea Kates explains how to ensure growth and prosperity in years to come. She provides the tools you need to create you business "genome," or DNA-your company's unique position in today's market based on strengths, challenges, industry trends, and other factors-match it to that of a successful company in another industry, then model your own decisions on those of the matching company.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071778527/?ar
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  • 27
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    The big book of low-cost training games : quick, effective activities that explore communication, goals setting, character development, team building, and more and won't break the bank! (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071781077 , 0071781072
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Employees ; Training of ; Teams in the workplace ; Management games ; Electronic books ; Electronic books ; local
    Abstract: Make training a game that everyone can win! Featuring activities and exercises designed for groups of any size, The Big Book of Low-Cost Training Games proves that training can still deliver outstanding results, even when you're watching the bottom line. Whether you're a trainer or facilitator, a group leader or manager, you'll find the games in this book are excellent tools for building trust, exploring character, fostering collaboration, and demonstrating more effective communication techniques. Better still, with minimal props like index cards and markers, these activities are not just cost-effective but are also simple to set up and can be done virtually anywhere. From painless icebreakers to group challenges to meaningful community-building projects, The Big Book of Low-Cost Training Games is your winning game plan for maximizing group engagement and getting the most ROI from your training budget.
    Note: Includes bibliographical references. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071774376/?ar
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  • 28
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    Discover your CEO brand : secrets to embracing and maximizing your unique value as a leader (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071762908 , 0071762906
    Language: English
    Pages: 1 online resource (xx, 230 p.) , port.
    Parallel Title: Erscheint auch als
    Keywords: Chief executive officers ; Branding (Marketing) ; Corporate image ; Leadership ; Electronic books ; Electronic books ; local
    Abstract: Ride your personal brand to the highest level in your field! "A combination of inspiration and utility. . . . A must-read for leaders, entrepreneurs, or anyone who wants to harness the power of their own personal brand." -DONNY DEUTSCH, television host and Chairman, Deutsch Inc. " Discover Your CEO Brand is an exploration into the art and science, heart and soul, and woof and warp of leadership. The examples are compelling, the reasoning impeccable, and the motivation irresistible." -ALAN WEISS, Ph.D., author of Million Dollar Consulting and The Consulting Bible "I believe strongly that you cannot become a leader in an organization that operates in contrast to your personal values. With the advice provided in Suzanne's book, I am confident readers will find the match that works best for them." -JONATHAN RECKFORD, CEO, Habitat for Humanity International "Whether you are already a famous CEO with a well-established brand or just starting to craft that brand and its impact, this book is an excellent resource and guide. Suzanne Bates motivates all CEOs to develop their personal brand and clearly shows how to do it." -MARSHA FIRESTONE, Ph.D., founder and President, Women Presidents' Organization " Discover Your CEO Brand is a terrific read that sets out a powerful and compelling roadmap for becoming an effective leader. Filled with engaging examples, it is the quintessential guide to building your personal brand." -ANDREW SOBEL, author of All for One and Clients for Life About the Book Steve Jobs did it at Apple. Indra Nooyi did it at Pepsi. Alan Mulally did it at Ford Motor Company. What did these business leaders do exactly? They brought very real, positive change to their organizations by using their unique CEO brand. Now, executive coach Suzanne Bates explains how you can exert the same kind of influence at your company. Discover Your CEO Brand provides the insight, knowledge, and tools you need to discover your own personal CEO style and then develop it into a powerful presence that extends beyond your typical spheres of influence. Bates walks you through the process step by step, teaching you ways to increase your visibility and influence by combining traditional self-branding vehicles like PR and face-to-face networking with new social-media platforms, including Facebook, Twitter, and blogs. No two sets of values, principles, vision, and skills-the foundation of every successful CEO brand-are alike. Whether you're a CEO, team leader, or entr...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071762861/?ar
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    The social innovation imperative : create winning products, services, and programs that solve society's most pressing challenges (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071760157 , 0071760156
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Success in business ; Technological innovations ; Electronic books ; Electronic books ; local
    Abstract: "This book is a must read for anyone who cares about the well-being of humanity in our modern world." -Jake B. Schrum, President Southwestern University, Georgetown, TX " The Social Innovation Imperative advances a best practice framework to solving the world's most pressing social issues. This is a foundational guide to changing the world that will be referenced for years to come." -Michael Reynolds, Vice President, Product Development and Management, Cigna Health Care "Advancing the works of Clayton Christensen, Tony Ulwick, and others, Bates gives us a systematic approach for addressing critical human needs and the ecosystems in which they persist. This book is a blueprint to help us solve the 'right' things-the 'right' way." -Joe Grieshop, President, Chief Innovation Executive, netTrekker, Founding Partner, Knovation Lab "Bates lays out a comprehensive, needs-driven approach for creating a social innovation road map. The detailed templates she provides offer particular insight for large, complex challenges." -Sarah Miller Caldicott, author of Innovate Like Edison and Inventing The Future , great-grandniece of Thomas Edison "Bates shows how to create comprehensive innovation strategies using a six-step framework, and she gives the reader detailed 'how to' instruction for each step." -Ellen Domb, Ph.D., President, PQR Group, Founder of The TRIZ Journal About the Book: In recent years, business leaders have been investing unprecedented amounts of time and money pursuing innovation to drive profits and growth. Although far from perfected, the innovation best practices they follow are by now well established. But when your expected ROI isn't measured in dollars but in social good, the game is played very differently-which is where The Social Innovation Imperative comes in. Sandra M. Bates has spent the last decade helping major corporations create new markets for technology, consumer goods, and services. Now, she turns her attention to the social sector. The Social Innovation Imperative begins by explaining why innovation in social sectors, such as health care, conservation, and education, is unique and then provides the framework and tools that create a best practice for driving innovative change that will impact our world. Bates organizes the process into action-oriented steps you can follow to meet your goals effectively and in the most efficient manner possible. Learn how to: Investigate the Needs -define the social challenge, determine unm...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071754996/?ar
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  • 30
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    The Zappos experience : 5 principles to inspire, engage, and wow (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071752473 , 0071752471
    Language: English
    Pages: 1 online resource (302 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Zappos.com (Firm) ; Management ; Customer services ; Mail-order business ; Management ; Electronic commerce ; Management ; Retail trade ; Management ; Electronic books ; Creative ability in business ; Creative thinking ; Technological innovations ; New products ; Electronic books ; local
    Abstract: Make every day a WOW day for your customers, your staff-and your bottom line! "In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic." -Eric Ryan, method cofounder and person against dirty "If you're looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you've hit the mother lode." -Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions "This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don't just read it; use it." -Tony Hawk, professional skateboarder and author of HAWK -Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO "Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success." -Mark Sanborn, President, Sanborn & Associates, Inc., and author of The Fred Factor and You Don't Need a Title to Be a Leader "Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable." -Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience , explains how Zappos does it-and how you can do it in your industry. The Zappos Experience takes you through-and beyond-the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years-with almost no advertising. ...
    Note: Includes bibliographical references (p. 278-285) and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071749589/?ar
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  • 31
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    Kiss, bow, or shake hands--sales and marketing : the essential cultural guide--from presentations and promotions to communicating and closing (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071718417 , 0071718419
    Language: English
    Pages: 1 online resource (xvii, 284 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Business etiquette ; Business communication ; Intercultural communication ; Marketing ; Cross-cultural studies ; Electronic books ; Marketing ; Consumer behavior ; Electronic books ; local
    Abstract: How do you break the ice in the UAE? When do you present a contract in China? How close should you stand to a South Korean? Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to do-and what to avoid-in any given sales or marketing situation, from Argentina to South Africa. It provides the expert knowledge you need to gather data in diverse cultures, properly present your products, and close deals around the world. "As the global community comes closer together, Kiss, Bow, or Shake Hands: Sales & Marketing will be a valuable resource to every person in every industry around the world." -Gil A. Cardon, Convention Manager, Japan National Tourism Organization "Just as you can be a connoisseur of wine, Kiss, Bow or Shake Hands: Sales and Marketing can help make you a connoisseur of cultures, philosophies, business behaviors, and social practices. Read it not just for work, but for the human side as well." -Giuseppe G. B. Pezzotti, Senior Lecturer, Cornell University School of Hotel Administration "Terri has accurately and succinctly captured the key issues that businesspeople or tourists need to know when traveling. It is spot-on, and a very valuable resource!" -Thomas M. Feifar, Director of Foreign Military Sales, NAVISTAR Defense
    Note: "Foreword by Greg Booth"--Cover. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071714044/?ar
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  • 32
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    360 degrees of influence : get everyone to follow your lead on the way to the top (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071773898 , 0071773894
    Language: English
    Pages: 1 online resource (xvii, 282 p.)
    Parallel Title: Erscheint auch als
    Keywords: Influence (Psychology) ; Leadership ; Persuasion (Psychology) ; Electronic books ; Electronic books ; local
    Abstract: SPREAD YOUR INFLUENCE FOR TRUE LEADERSHIP SUCCESS "The extraordinary power of influence is now within everyone's reach. Recent graduates, executive assistants, project managers, and business leaders can all benefit from Monarth's simple steps for 'getting everyone to follow your lead.'" -MARSHALL GOLDSMITH, million-selling author of the New York Times bestsellers MOJO and What Got You Here Won't Get You There "Monarth's monograph is must reading for everyone who needs to build their personal brand and sell themselves-which is, of course, everybody." -JEFFREY PFEFFER, Ph.D., professor, Stanford Graduate School of Business, and author of Power: Why Some People Have It-and Others Don't "Your ability to influence and persuade others is the single most important skill for success in business and leadership-and this book shows you how with simple, powerful, practical, and proven techniques." -BRIAN TRACY, author of Full Engagement "Finally! A book about influence that doesn't tell you how to impose your position on others but rather illuminates ways to build authentic relationships that are mutually beneficial. Truly a 21st-century approach to a critical skill." -LOIS P. FRANK EL, Ph.D., author of Nice Girls Don't Get the Corner Office and Nice Girls Just Don't Get It " 360 Degrees of Influence breaks new ground. Harrison Monarth writes with fl air, passion, and insight. Even seasoned professionals will fi nd his advice practical and invaluable." -HARRY MILLS, Managing Director of The Mills Group and author of Artful Persuasion and The StreetSmart Negotiator About the Book: Leadership doesn't have to be a top-down proposition. In fact, the best leaders influence those who are below and above them, as well as people external to the organization, such as customers and partners. This 360 degrees of influence is what separates the good leader from the great leader. Founder of the global executive coaching firm GuruMaker, Harrison Monarth makes a living helping top figures in business and politics hone their influencing, communication, persuasion, impression management, and media skills. He teaches leaders how to operate without relying on spin or manipulation. Now, in 360 Degrees of Influence , Monarth provides everything you need to gain the trust and respect of those around you-no matter where they're positioned in the organizational hierarchy-and expand your influence well beyond your immediate environment. Providing valuable insight into human emoti...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071773553/?ar
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  • 33
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    SSCP systems security certified practitioner : exam guide : all in one (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071771559 , 0071771557
    Language: English
    Pages: 1 online resource (xxii, 454 p.) , ill.
    Series Statement: All-in-one
    Parallel Title: Erscheint auch als
    Keywords: Computer networks ; Security measures ; Examinations ; Study guides ; Telecommunications engineers ; Certification ; Electronic books ; Information technology ; Security measures ; Computer security ; Management ; Computer networks ; Security measures ; Data protection ; Electronic books ; local
    Abstract: Get complete coverage of all the material on the Systems Security Certified Practitioner (SSCP) exam inside this comprehensive resource. Written by a leading IT security certification and training expert, this authoritative guide addresses all seven SSCP domains as developed by the International Information Systems Security Certification Consortium (ISC)2, including updated objectives effective February 1, 2012. You'll find lists of topics covered at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the exam with ease, SSCP Systems Security Certified Practitioner All-in-One Exam Guide also serves as an essential on-the-job reference. Covers all exam domains, including: Access controls Networking and communications Attacks Malicious code and activity Risk, response, and recovery Monitoring and analysis Controls and countermeasures Auditing Security operations Security administration and planning Legal issues Cryptography CD-ROM features: TWO PRACTICE EXAMS PDF COPY OF THE BOOK
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071771566/?ar
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  • 34
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    Million dollar referrals : the secrets to building a perpetual client list to generate a seven-figure income (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071769907 , 0071769900
    Language: English
    Pages: 1 online resource (xi, 244 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Business referrals ; Customer relations ; Business networks ; Electronic books ; Career development ; Electronic books ; local
    Abstract: Build a million-dollar business out of untapped referrals! Alan Weiss has taught thousands of people how to put their expertise to work through consulting, speaking, and coaching. Now, in Million Dollar Referrals , he takes it to the next level, giving you the tools to leverage relationships with current clients-and grow your business exponentially. Million Dollar Referrals reveals Alan Weiss's powerful system for cultivating relationships and generating more business than you ever thought possible. Learn how to: Build sincere, trusting relationships with current and past clients Tailor your referral requests to the personality of the client Identify opportunities to communicate the value of your services Stay in touch throughout the year-with everyone Build a repository of references, testimonials, and other referrals in writing (or on video)
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071769273/?ar
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  • 35
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    Rules of the hunt : real-world advice for entrepreneurial and business success (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791397 , 0071791396
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: New business enterprises ; Management ; Entrepreneurship ; Success in business ; Electronic books ; Electronic books ; local
    Abstract: Praise for Rules of the Hunt "To say that Rules of the Hunt is one of the most unusual business books I've ever read or reviewed would be an understatement." -Ivana Taylor, Editor, Small Business Trends "I have never read a business book with so much wisdom--and so many useful ideas-on virtually every page. And all of it presented with no wasted words." -Bob Bly, copywriter, consultant, and seminar leader "An easy but powerful read that's guaranteed to give you fresh insights into entrepreneurial success." -Jill Konrath, author of SNAP Selling and Selling to Big Companies "This is a great book, full of ideas, examples, stories and rules for increased business success and profitability." -Brian Tracy, author of Million Dollar Habits "I love everything about this book . . . . If you are an entrepreneur or small-business owner, you can't make a better investment in your future success!" -Carol Kinsey Goman, Ph.D., speaker and author of The Silent Language of Leaders " Rules of the Hunt offers insights from the heart and mind of a man who has overcome the difficult challenges of attaining business and personal success." -Wendy Weiss, founder and CEO, Weiss Communications Rules of the Hunt is unusual in that you won't find any trendy advice, complex theories, or unrealistic promises. Rather, you'll get the kind of friendly, honest and down-to-earth advice you would expect from a trusted mentor. A successful entrepreneur with more than 30 years of experience in the trenches, Michael Dalton Johnson knows what it takes to build and run a profitable business. In Rules of the Hunt , he provides invaluable insight into everything you need to know-from practical skills like negotiating, recruiting, and time management to "soft" skills like mental agility and personal growth. His advice will accelerate your growth and profits-delivered in a friendly, often humorous way through brief business anecdotes, short tutorials, case histories, an occasional rant, and a few horror stories. And, in true mentor form, Johnson helps you preserve both your physical and mental health during your chase for business success. In essence, Rules of the Hunt teaches you what business schools can't. Learn everything you need to know about: LEADERSHIP -create loyalty, inspire trust, and motivate others RELATIONSHIPS -form strong bonds with customers, employees, suppliers, and investors SALES -engage and excite your buyers and close more sales MARKETING -identify, locate, and prom...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071791380/?ar
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  • 36
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    How to find a job on LinkedIn, Facebook, Twitter, and Google+ (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071790444 , 0071790446
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Job hunting ; Computer network resources ; Online social networks ; Business networks ; Electronic books ; Electronic books ; local
    Abstract: The definitive guide to social media job hunting-now updated to include GOOGLE+! Finding your dream job the old way just doesn't happen anymore. If you want to move up in today's ultracompetitive job market, you have to master the most useful tools out there-social networks. How to Find a Job on LinkedIn, Facebook, Twitter, and Google+ , Second Edition, helps you take full advantage of the bounty of opportunities found on the most popular sites. Online job-search experts Brad and Debra Schepp take you step-by-step through the process of joining networks, creating effective online profiles, and leveraging the job-search features of the most popular sites, including: LinkedIn 's InMaps -Get a complete visual of your network for a faster, more efficient job search Facebook 's BranchOut -Learn more about your friends' careers, so you can help them-and they can help you Twitter 's Lists -Build a customized list of users to discover opportunities you might otherwise miss Google+ 's Circles -Get the most relevant information about yourself into the hands of the right people
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071790437/?ar
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  • 37
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    Dealing with people you can't stand : how to bring out the best in people at their worst (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071785730 , 0071785736
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: Rev. and expanded 3rd ed.
    Parallel Title: Erscheint auch als
    Keywords: Interpersonal relations ; Interpersonal communication ; Psychology, Industrial ; Electronic books ; Electronic books ; local
    Abstract: The classic guide to bringing out the best in people at their worst-updated with even more can't-standable people! Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you're likely to experience today. Learn how to get things done and get along when you're dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people' s minds, hearts, and deepest needs Apply "take-charge" skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people Whether you're dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can't Stand gives you the tools for bringing out the best in people at their worst.
    Note: Includes bibliographical references. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071785723/?ar
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  • 38
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    Business model renewal : how to grow and prosper by defying best practices and reinventing your strategy (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071784047 , 0071784047
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Strategic planning ; Business planning ; Corporations ; Growth ; Management ; Electronic books ; Electronic books ; local
    Abstract: Forget "business as usual." Don't believe everything you read about "best practices." There is no "magic bullet." When your market changes, you have to change your strategy and take control of your own success. You have to renew your business model. In a global market that is constantly evolving, you can't expect "magic bullets" or "best practices"-or any stand-alone business philosophy that many books and gurus offer-to guide your company through good times and bad. Instead you need to take an active role in reviewing and retooling your strategies. You need to stop thinking "business as usual." You need Business Model Renewal -a groundbreaking book that provides a language and multiple frameworks for how to think about and implement business model reinvention. A full-range guide to synthesizing and applying the most up-to-date thinking in business today, Business Model Renewal challenges you to re-evaluate your methods, rethink your options, and reignite your organization. Constantly challenging the mindset of "tried and true" numbers-based solutions such as market share, financials, and metrics, Gorchels integrates both traditional concepts and cutting-edge ideas to avoid the usual "one size fits all" approach that can stifle a company's growth. You'll learn how to build a custom-made business model that encompasses the totality of how your company produces value-including design, infrastructure, culture, operations, and more. You'll learn how to adapt to newest emerging technologies, how to cope with the biggest market fluctuations, how to serve the latest demographic shifts, and how to plan ahead for your company's future. Envisioning business model renewal efforts drives leaders and managers to deal with the ambiguity of future thinking. Shifts in technology, market needs, and competitive arenas can never be known precisely, but must nevertheless be anticipated. Scenario planning and other group-based, collaborative efforts to study the future are therefore necessary components of business model renewal. So, too, is corporate culture, decision making, business model portfolio design, and change management. That's why the frameworks in this book touch on all of these facets. Business Model Renewal won't give you seven proven steps, five key principles, or even 10 irrefutable laws. But it will challenge you to do the hard work of broadening the perspectives of your firm, the ecosystem in which it exists, the role of your personal leadership...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071784030/?ar
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    Fearless referrals : boost your confidence, break down doors, build a powerful client list (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071782883 , 0071782885
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Business referrals ; Electronic books ; Electronic books ; local
    Abstract: Use Your Contacts as the Building Blocks to Success "The 'Golden Rules' for developing a continuous chain of high-quality referrals for any product in any business." -Brian Tracy, bestselling author of The Psychology of Selling "This easy-to-use, practical guide will dramatically increase your referral stream." -Jon Voegele, Regional Vice President of Agency, COUNTRY Financial "Matt Anderson has written an indispensable manual to doing business in our networked age where ideas and business opportunities travel virally." -Magnus Lindkvist, trendspotter and author of Everything We Know Is Wrong and The Attack of he Unexpected When you ask a successful salesperson how he or she gets so much business, the answer is always the same: "Word of mouth." A quality referral is vastly more valuable than any other form of marketing. But how much time and effort do you actually spend harvesting those referrals? Fearless Referrals shows how to secure consistently higher quality referrals the right way. This groundbreaking guide provides a toolbox of wording that works, powerful fear-killing techniques, and proven referral-gathering methods that will completely transform your business. Learn how to: Overcome the fears of rejection and appearing too needy Develop a six-step system where others are comfortable opening doors for you Create relationships that foster future referrals Ask the right people, the right way, at the right time for a referral You can build a world-class business simply by leveraging your most valuable asset-your network. As you become increasingly fearless about referrals, word-ofmouth is money in the bank.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071782876/?ar
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  • 40
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    Good products, bad products : essential elements to achieving superior quality (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071782418 , 0071782419
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Quality of products ; Manufacturing industries ; Quality control ; Electronic books ; Electronic books ; local
    Abstract: What is the secret behind every successful product? Why are people willing to pay more for a BMW than a Chevrolet? How could Apple iPhones represent only 4% of the world's cell phone market in 2011 but take in 50% of the profits? The answer is quality. In this provocative new book, bestselling author James L. Adams provides a brilliant, in-depth look at the powerful but elusive qualities that can make or break a product's success. A must-read for managers, designers, manufacturers, and marketers, this groundbreaking approach will change the way you think about your product-and show you why it's more important than ever to deliver the highest quality possible. In Good Products, Bad Products , you'll learn how to: : Maximize your product's performance-and minimize the cost Appeal to your customer's emotions-with elegance and sophistication Make sure your product is a perfect fit-that's human, cultural, and global With competition growing stronger and fiercer every year, product quality has become the number-one factor in a company's success. Adams points out that there will always be a stable demand for a high-quality product. By addressing every aspect of product quality-from the technical to the practical to the aesthetic-you can develop a product that your company will be proud of and your customers will love. Along the way, you'll hear fascinating case studies of famous brands that became victims of their own success-like Kodak, IBM, Zenith, and GM-and struggled to recover lost ground. You'll see how some countries like Japan surged ahead by offering better products than anyone on the globe. You'll learn how some U.S. manufacturers remained successful in spite of the foreign market's lower wages. And you'll discover the top industry secrets for prioritizing quality throughout the company, delivering products that are the best in their class. Now more than ever, quality matters. Good Products, Bad Products gives you the edge-so you can give your customers the best product possible. James L. Adams is professor emeritus at Stanford University, where he chaired several programs, taught courses on design and creativity, and participated in many executive programs. Trained as an engineer and artist, he has conducted corporate workshops around the world and has written the bestselling guide to creativity and innovation, Conceptual Blockbusting .
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071782401/?ar
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  • 41
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    IBM Cognos TM1 : the official guide (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071765701 , 0071765700
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: IBM Cognos TM1 ; Business ; Computer programs ; Management ; Computer programs ; Business planning ; Computer programs ; Electronic books ; Electronic books ; local
    Abstract: The only official guide to building effective business solutions with TM1 from IBM Cognos IBM Cognos TM1: The Official Guide offers complete coverage of the 64-bit in-memory online analytical processing (OLAP) engine. Based on the newest release, TM1 10, this official guide offers an advanced tutorial for TM1 concepts from a technical and a business point of view. The authors, members of the TM1 team, provide typical business examples and technical insights for building practical solutions, based on their own experiences. Emphasis is placed on teaching best practices and expanding skills to learn the more powerful capabilities of TM1. The book covers analytical processing, data entry, simulation, workflow components, and more. IBM Cognos TM1: The Official Guide : The first and only officially endorsed book on IBM Cognos TM1 Written by members of IBM Cognos TM1 team with combined experience of 50 years with the product Provides working solutions for relevant business problems Offers deep insights into the most powerful and undocumented capabilities of TM1 Explains how to build actionable business intelligence
    Note: "Covers IBM Cognos TM1 9.x through the latest release 10.1"--Cover. - "Expert techniques for building effective business solutions"--Cover. - "Foreword by Manuel Perez"--Cover. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071765695/?ar
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  • 42
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    Wireless network security : a beginner's guide (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071760959 , 0071760954
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Wireless LANs ; Security measures ; Electronic books ; Electronic books ; local
    Abstract: Security Smarts for the Self-Guided IT Professional Protect wireless networks against all real-world hacks by learning how hackers operate. Wireless Network Security: A Beginner's Guide discusses the many attack vectors that target wireless networks and clients--and explains how to identify and prevent them. Actual cases of attacks against WEP, WPA, and wireless clients and their defenses are included. This practical resource reveals how intruders exploit vulnerabilities and gain access to wireless networks. You'll learn how to securely deploy WPA2 wireless networks, including WPA2-Enterprise using digital certificates for authentication. The book provides techniques for dealing with wireless guest access and rogue access points. Next-generation wireless networking technologies, such as lightweight access points and cloud-based wireless solutions, are also discussed. Templates, checklists, and examples give you the hands-on help you need to get started right away. Wireless Network Security: A Beginner's Guide features: Lingo--Common security terms defined so that you're in the know on the job IMHO--Frank and relevant opinions based on the author's years of industry experience In Actual Practice--Exceptions to the rules of security explained in real-world contexts Your Plan--Customizable checklists you can use on the job now Into Action--Tips on how, why, and when to apply new skills and techniques at work This is an excellent introduction to wireless security and their security implications. The technologies and tools are clearly presented with copious illustrations and the level of presentation will accommodate the wireless security neophyte while not boring a mid-level expert to tears. If the reader invests the time and resources in building a lab to follow along with the text, s/he will develop a solid, basic understanding of what "wireless security" is and how it can be implemented in practice. This is definitely a recommended read for its intended audience. - Richard Austin, IEEE CIPHER, IEEE Computer Society's TC on Security and Privacy (E109, July 23, 2012)
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071760942/?ar
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  • 43
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    The art of M&A strategy : a guide to building your company's future through mergers, acquisitions, and divestitures (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071760164 , 0071760164
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Consolidation and merger of corporations ; Electronic books ; Business planning ; Strategic planning ; Electronic books ; local
    Abstract: Seize the competitive advantage with today's most powerful strategic tool-M&A " Given the influence of technology, globalization, and regulatory change, M&A will continue to shape our industries. For most companies, therefore, the consideration of M&A in strategy is now fundamental. " -from the Introduction to Part I The Art of M&A Strategy is exactly what you need to build mergers, acquisitions, and divestitures into your overall business strategy-to make M&A a competitive advantage and avoid landing on the long list of M&A failures. Experts in the field of M&A, Smith and Lajoux demystify this otherwise complex subject by taking you through the types of M&A strategy and the key steps to successful M&A strategy development and implementation. The Art of M&A Strategy is conveniently organized into three sections: Part I presents a range of possible corporate strategy situations and provides the role and rationale for M&A in each, such as building and managing a portfolio, participating in industry consolidation, spurring corporate growth, and using acquisitions to create "real options." Part II outlines how to determine the role of M&A in your strategy-taking into consideration industry context, competitive imperatives, and strategy options-and explains how to find and screen partners, decide whether to buy or sell, and engage the board of directors in M&A decisions. Part III covers M&A as a sustained corporate program, particularly in the context of international growth, outlining the most strategic aspects of post-merger integration, describing how to use advisors throughout the process, and examining core competencies required for successful M&A programs. The authors illuminate the purpose and process of applying M&A with real-world success stories involving Cisco, GE, Google, and many other companies that have leveraged M&A for strategic success. Use The Art of M&A Strategy to create a powerful strategy position for success in today's changing business environment and to seize and hold competitive advantage.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071756211/?ar
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  • 44
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    What would Steve Jobs do? : how the Steve Jobs way can inspire anyone to think differently and win (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071792752 , 0071792759
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Jobs, Steve ; 1955-2011 ; Apple Computer, Inc ; Management ; Leadership ; Creative thinking ; Electronic books ; Electronic books ; local
    Abstract: Lead and Succeed Like the World's Greatest Business Innovator There's no accounting for Steve Jobs's mind. He just didn't think the way the rest of the world does. Regarded by many as the most innovative and influential business leader of our time, Jobs was a visionary beyond compare. He was why Apple is Apple and everyone else is everyone else. We can't transform ourselves into Steve Jobs. How he put his ideas into action, however, was systematic, efficient, focused, and smart. And this you can do. What Would Steve Jobs Do? presents the six-part business model Jobs applied to make Apple the most valuable publicly traded manufacturing corporation in the world and the global model for business excellence. While the results of this model can be profound, each step is something you can easily focus on with clarity and purpose: Customer -Understand your customers so well that you know what they want more than they do. Vision -Don't stop thinking at "new product"; synthesize your ideas, products, and technologies around a specific game-changing customer issue. Culture -Create an environment filled with people who consider "can't" a bad word. Product -Approach your product as something that can change the world- not just something to beat the competition or get a job done. Message -Deliver a message so compelling that it becomes an extension of the product itself. Personal Brand -Make people think constancy, promise, and trust when they think of you. Steve Jobs was a true original. What we've all learned from him is incalculable. And what we can continue to learn from him will shape the world. Transform your organization, recast your future, and do your part to redefine our world using the wisdom and foresight of the greatest business sage in generations.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071792745/?ar
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  • 45
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    The career lattice : combat brain drain, improve company culture, and attract top talent (2012)
    New York : McGraw-Hill
    Details
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Career changes ; Career development ; Organizational change ; Success in business ; Electronic books ; Electronic books ; local
    Abstract: Reroute your career path for better, faster, longer-lasting success "If you've been waiting for your HR department to plan out your next career move, you'll be stuck waiting forever. Joanne Cleaver explains why the career matrix is what you need to succeed. It's valuable information that most HR departments aren't ready or able to give you." -Suzanne Lucas, the Evil HR Lady, evilhrlady.org " As Cleaver insightfully writes, the traditional career ladder is dead. To stay relevant, workers need to become nimble, enterprising, and far more professionally connected than their pre-recession counterparts. Essential reading for anyone who wants to stand out in today's highly competitive business world." -Michelle Goodman, author of The Anti 9-to-5 Guide and My So-Called Freelance Life "In post-recessionary Corporate America, the ladder is becoming a thing of the past. You need to think of your career in a new way, a way in which you are constantly focused on acquiring new and honing existing skill sets to remain marketable and competitive. Using Joanne Cleaver's Career Lattice's prescription of group-centered coaching and mentoring, you'll get by with a little help from your friends." -Alexandra Levit, author of Blind Spots: 10 Business Myths You Can't Afford to Believe on Your New Path to Success OVER IS THE NEW UP. Thanks to the rise of global labor, increasing automation of job functions, and the flattening of workplace organizations, the traditional corporate ladder is gone-and we'll probably never see it again. For smart, talented, motivated workers, this is the best career news to emerge in a long time. Instead of following the path of predetermined corporate hierarchies, you need to design a more flexible career path. It's called the Career Lattice, and it's about adding new skills to current abilities-while letting go of things that are no longer relevant. It's about evolving. It's about embracing change. In The Career Lattice , career consultant and business journalist Joanne Cleaver gives you the insight, information, tools, and best practices you need to: Invest in the best training or continued education for your future goals Make smart lateral moves now to help you make upward moves later Network more strategically than ever See possibilities down the road that would otherwise have escaped you The Lattice is both more stable and more dynamic than the linear career ladder. No matter your age or career stage, latticing equips you to make yo...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071791694/?ar
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  • 46
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    The mobile marketing revolution : how your brand can have a one-to-one conversation with everyone (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071788199 , 0071788190
    Language: English
    Pages: 1 online resource (1 v.) , ill., maps.
    Parallel Title: Erscheint auch als
    Keywords: Electronic commerce ; Communication in marketing ; Text messaging (Cell phone systems) ; Electronic books ; Electronic books ; local
    Abstract: One-to-One is transforming our world-here' s how you can join the Revolution What would your organization do with a technology that lets you crowdsource instantly and effortlessly and reach people who WANT to hear from you wherever they happen to be? Such a tool already exists and it's in billions of mobile devices worldwide: SMS, or text messaging. However, there's more to messaging than simply broadcasting texts. To succeed with mobile messaging in the long term-without disrupting your business or distracting your customers-you need to understand the bigger movement that's underway. The Mobile Marketing Revolution gives you the framework to listen to, empower, inform, engage, and enlist the very people on which your success depends. From fundraising to polling to selling products and services, this book shows how to use mobile messaging to turn even the briefest initial interaction into a permanent engaged relationship. Better still, you can achieve all this without expanding overhead or building campaigns from scratch, but instead by integrating mobile into your organization's existing processes and practices.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071788182/?ar
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  • 47
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    Uprising : how to build a brand and change the world by sparking cultural movements (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071782814 , 0071782818
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Branding (Marketing) ; Social movements ; Electronic books ; Electronic books ; local
    Abstract: The secret to movement marketing? Your customers want to make a difference "Scott Goodson and his StrawberryFrog colleagues have found the secret to plugging into Purpose with a capital P: find out what moves people to action, then create a way to support and enhance that movement with your product, service, or craft. I call that a winning strategy." -Daniel H. Pink, author of Drive and A Whole New Mind "Want to change your customers' buying habits? Want to change the world? Stop marketing, read this book, roll up your sleeves, and start a movement." -Sally Hogshead, author of Fascinate and creator of HowToFascinate.com "Essential stuff. One of the smartest thinkers on branding on one of the most important developments in that critical intersection between culture and marketing." -Adam Morgan, author of Eating the Big Fish and The Pirate Inside "A well-researched and insightful book that will hopefully spark a movement against traditional, stodgy marketing. A must-read for the new generation of marketers who will be defining tomorrow's marketing landscape." -Boutros Boutros, Senior Vice President, Emirates Airline About the Book: Movement marketing is changing the world. It's the new way forward for anyone trying to win customers' loyalty, influence public opinion, and even change the world. In Uprising, Scott Goodson, founder and CEO of StrawberryFrog, the world's first cultural movement agency, shows how your idea or organization can successfully ride this wave of cultural movements to authentically connect to the lives and passions of people everywhere. We are in the midst of a profound cultural transformation in which technology is making it easier than ever for anyone to share ideas, goals, and interests. Working with companies and brands ranging from SmartCar to Pampers to Jim Beam to India's Mahindra Group, StrawberryFrog and Goodson have led a paradigm focal shift away from one-on-one selling to sharing. Using client case studies and contributions from a global team of movement marketing forerunners-among them, political guru Mark McKinnon; Lee Clow, creative chief at TBWA/Chiat/Day; Apple evangelist Guy Kawasaki; and Marty Cooke, who helped make yellow LIVESTRONG bracelets synonymous with the fight against cancer-Goodson details why and how individuals and companies are embracing the movement phenomenon. He then applies these insights to practical steps that you can take right now to reach people through what matters most to them, inc...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071782821/?ar
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  • 48
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    Design for operational excellence : a breakthrough strategy for business growth (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071768566 , 0071768564
    Language: English
    Pages: 1 online resource (xv, 304 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Organizational effectiveness ; Organizational change ; Corporations ; Growth ; Success in business ; Electronic books ; Electronic books ; local
    Abstract: Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement-and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management's attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation-from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business-Achieving Operational Excellence in Your Business Processes . As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
    Note: Includes bibliographical references (p. 294-295) and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071768245/?ar
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  • 49
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    Cracking the sales management code : the secrets to measuring and managing sales performance (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071769617 , 0071769617
    Language: English
    Pages: 1 online resource (xiv, 256 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Sales management ; Electronic books ; Electronic books ; local
    Abstract: Boost sales results by zeroing in on the metrics that matter most "Sales may be an art, but sales management is a science. Cracking the Sales Management Code reveals that science and gives practical steps to identify the metrics you must measure to manage toward success." -Arthur Dorfman, National Vice President, SAP " Cracking the Sales Management Code is a must-read for anyone who wants to bring his or her sales management team into the 21st century." -Mike Nathe, Senior Vice President, Essilor Laboratories of America "The authors correctly assert that the proliferation of management reporting has created a false sense of control for sales executives. Real control is derived from clear direction to the field-and this book tells how do to that in an easy-to-understand, actionable manner." -Michael R. Jenkins, Signature Client Vice President, AT&T Global Enterprise Solutions "There are things that can be managed in a sales force, and there are things that cannot. Too often sales management doesn't see the difference. This book is invaluable because it reveals the manageable activities that actually drive sales results." -John Davis, Vice President, St. Jude Medical " Cracking the Sales Management Code is one of the most important resources available on effective sales management. . . . It should be required reading for every sales leader." -Bob Kelly, Chairman, The Sales Management Association "A must-read for managers who want to have a greater impact on sales force performance." -James Lattin, Robert A. Magowan Professor of Marketing, Graduate School of Business, Stanford University "This book offers a solution to close the gap between sales processes and business results. It shows a new way to think critically about the strategies and tactics necessary to move a sales team from good to great!" -Anita Abjornson, Sales Management Effectiveness, Abbott Laboratories About the Book: There are literally thousands of books on selling, coaching, and leadership, but what about the particulars of managing a sales force? Where are the frameworks, metrics, and best practices to help you succeed? Based on extensive research into how world-class companies measure and manage their sales forces, Cracking the Sales Management Code is the first operating manual for sales management. In it you will discover: The five critical processes that drive sales performance How to choose the right processes for your own team The three levels of sales metri...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071765732/?ar
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  • 50
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    Personality style at work : the secret to working with (almost) anyone (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791618 , 0071791612
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Personality and occupation ; Work ; Psychological aspects ; Interpersonal relations ; Interpersonal communication ; Electronic books ; Electronic books ; local
    Abstract: MAKE EVERY WORKPLACE INTERACTION POSITIVE AND PRODUCTIVE Named a "Best Career Book 2012" by FINS Finance " Personality Style at Work provides you with the insight and tools to understand your style and to adapt it to others' preferences. Implement the concepts in this book to ensure that you will be a better communicator, team member, and leader." -ELAINE BIECH, author of The Business of Consulting and editor of The ASTD Leadership Handbook "Kate has done a tremendous job using the Personality Style Model to help us each be the best we can be every day." -LOU RUSSELL, CEO/Learning Facilitator, Russell Martin & Associates, and author of IT Leadership Alchemy , The Accelerated Learning Fieldbook , Project Management for Trainers , and 10 Steps to Successful Project Management " Personality Style at Work is a fresh and timely approach to the interplay of personality styles in the workplace. You may not need this book if you are a hermit, but it is a must-read for anyone working on a daily basis with other people!" -SHARON BOWMAN, international trainer and author of Training from the Back of the Room "Kate Ward presents a simple, useful model for looking at how personality style affects performance. A great fi nd for anyone interested in improving their everyday interactions." -GEOFF BELLMAN, consultant and author of Extraordinary Groups: How Ordinary Teams Achieve Amazing Results About the Book: The most important business skill isn't a skill at all. It's your personality. And only when you develop a keen understanding of your personality style-and the styles of the people you deal with-will you reach your full potential as a business professional. Personality Style at Work reveals the proven personality style model used by HRDQ, a trusted developer of training materials-giving you one of today's most valuable tools for leading others, contributing to teams, effectively communicating with coworkers, and making better decisions. This groundbreaking guide helps you achieve positive results in virtually any workplace situation. Whether you're a high-level manager, a salesperson, a customer service professional, or an entry-level employee, you'll learn why others behave as they do in specifi c situations and how to use that knowledge to turn every interpersonal encounter into a win-win scenario. The HRDQ model has been administered to more than one million people-and it has generated remarkable results. It is based on four principal personality style...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: lizenzpflichtig
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    The Chinese way to wealth and prosperity : 8 timeless strategies for achieving financial success (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071788731 , 0071788735
    Language: English
    Pages: 1 online resource (ix, 207 p.)
    Parallel Title: Erscheint auch als
    Keywords: Finance, Personal ; Wealth ; Wealth ; China ; Philosophy, Chinese ; Electronic books ; Electronic books ; local
    Abstract: "You will put down this insightful book with a much deeper understanding of two of the more indispensable topics of the twenty-first century: China and sound financial practices." -- Jon Huntsman, Jr., U.S. Ambassador to China, 2009-2011 "This is a timely, well-researched, and tremendously important book..." -- Maurice R. Greenberg, Chairman & CEO, C.V. Starr & Co., Inc. "Michael sets out a commonsense approach to wealth and prosperity. It's a must-read." -- Philip Bullen, CFA, Group Chief Investment Officer, Fidelity Investments "Lee brings a unique combination of cultural, business, and economic insights. In compelling and clear language, he shows how Americans can engage this new reality." -- Samuel Gregg, D.Phil., Director of Research, The Acton Institute for the Study of Religion and Liberty "The more that things change, the more that making money depends on understanding those things that never change. In an immensely readable volume and with a compelling story, The Chinese Way to Wealth and Prosperity provides precisely that." -- Rabbi Daniel Lapin, Author of Thou Shall Prosper: The 10 Commandments for Making Money "Lee provides a valuable handbook for anyone wishing to understand what drives Chinese attitudes toward money." -- Dong Tao, Ph.D., Chief China Economist, Credit Suisse For centuries, the Chinese have managed to survive and thrive in virtually every part of the world. From nineteenth-century emigrants to twenty-first-century "tiger moms," they have shown remarkable resilience and determination in achieving their goals even under the most challenging of circumstances. What is the secret behind their enduring success? It's The Chinese Way to Wealth and Prosperity --a timeless combination of ancient wisdom and modern strategy that anyone can apply: Learn, then earn. Get mobile and go global. Make connections and return favors. Reduce debt and release your capital. Play financial defense. Defer gratification. Love the land. Avoid unrewarded risks. This inspiring and eminently practical guide shows you how to enrich your life, as well as enhance your fortunes. You'll discover the Chinese philosophy of "Sow early, sow often,"--reaping the rewards of consistently saving year after year. You'll learn how to honor and practice the time-tested wisdom of previous generations, keeping your priorities in check, placing a value on what matters most, and bringing prosperity into all aspects of your life. You'll find helpful charts detailing h...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071788724/?ar
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  • 52
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    The employee engagement mindset : the six drivers for tapping into the hidden potential of everyone in your company (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071788304 , 0071788301
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Employee motivation ; Employees ; Attitudes ; Job satisfaction ; Organizational behavior ; Corporate culture ; Electronic books ; Electronic books ; local
    Abstract: When it comes to employee engagement, Timothy R. Clark goes where no one has gone before. One of today's leading experts on the subject, Clark reveals that the business world has been focusing on only half the question-namely, the organization's role in driving employee engagement. Clark points to the other interested party-the employee. Through extensive research, the author has discovered that approximately 75 percent of employees are not fully engaged with their work-a frighteningly high number with frighteningly dire consequences for both companies and individual employees. The Employee Engagement Mindset is a step-by-step guide to reversing this pattern, one employee at a time. Clark breaks it all down into six key behaviors: Connecting: Form solid relationships with coworkers and align your behavior to the organization's culture and goals Shaping: Seize opportunities for tailoring experiences based on your personal preferences Learning: Take proactive measures to learn at or above the speed of change Stretching: Move out of your comfort zone and take calculated risks Achieving: Accomplish your goals Contributing: Make personal contributions that drive lasting positive change to others and to the company The Employee Engagement Mindset provides practical advice on how any employee can put him or herself on the fast track to true engagement using this six-part model. Simply put, every engaged employee is worth his or her weight in gold. Whether you're in charge of driving employee engagement or feel the need to take personal responsibility for excelling at work, The Employee Engagement Mindset tells you everything you need to know. "Clark and his team discovered some surprising truths about highly engaged people that cross cultural, demographic, and industry lines. The Employee Engagement Mindset unlocks the door to our own personal and professional connectedness." -Marshall Goldsmith, author of the New York Times bestsellers MOJO and What Got You Here Won't Get You There "[ The Employee Engagement Mindset ] lays out in clear, practical terms how highly engaged people think and what they do. I highly recommend it." -Vai Sikahema, NBC Philadelphia sports anchor and former NFL All-Pro, Philadelphia Eagles "[ The Employee Engagement Mindset ] captures the emerging search for meaning and purpose in organizations and offers fantastic concepts, tools, and examples of how to go beyond rhetoric to action and resolve." -Dave Ulrich, professor, Ross...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071788298/?ar
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    The virtual executive : how to act like a CEO online and offline (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071787161 , 007178716X
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Communication in management ; Executive ability ; Executives ; Electronic books ; Electronic books ; local
    Abstract: Master digital platforms to deliver powerful messages and build your personal brand "In the virtual world, every voice mail, e-mail, or tweet is fraught with the danger of misunderstanding or misdirection, which can be disastrous for results and/or relationships. For those on the rise or recently thrust into this very different world, this book is an exceptional resource . . . and entertaining too!" -Hal Johnson, Chairman, Global Human Resources Practice, Korn/Ferry International "Benton's insights on being seen as a leader remain as relevant as ever, even though the tools with which we work have changed dramatically. . . . The Virtual Executive provides a guide for making yourself and those around you successful in a rapidly evolving, connected, and virtual world." -Brian Fabes, CEO, Civic Consulting Alliance "Benton teaches us all the protocol for success in a digital age. What worked yesterday won't work today . . . and what will work tomorrow is in this book." -Rulon Stacey, Chairman, American College of Healthcare Executives; CEO, Poudre Valley Health Systems; author, Over Our Heads "Benton's book empowers you to play at the top of your game-not just in person, but from afar." -Paola Bonomo, Head of Online Services, Vodafone Omnitel N.V. "A must-read as applicable to the novice new hire as it is to the CEO." -John Odegaard, Executive Director, U.S. Naval War College Foundation "A remarkably focused tool for the successful executive striving to be better in the digital age. I literally could not put the book down once I started it." -Stan Payne, CEO, Canaveral Port Authority About the Book: When was the last time you were in a meeting and every participant was in the room? How many people do you know who work from remote sites? How many e-mails did you receive and send at work today? Blogging, commenting, tagging, e-mailing, texting, video chatting. Everywhere you turn these days, there's a new way to communicate ideas and opinions. Whether you're a C-suite executive or a mid-level manager, you have to be able to move seamlessly among all the available digital platforms in order to communicate your message effectively. In The Virtual Executive , world-renowned CEO coach and bestselling author Debra Benton teaches you everything you need to know to navigate today's seemingly endless choices of social media and virtual communication tools in order to stay relevant in a sea of competition. From videoconferencing, instant messaging, and webina...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071787154/?ar
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    Executive toughness : the mental-training program to increase your leadership performance (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071786799 , 0071786791
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Executives ; Psychology ; Executive ability ; Mental discipline ; Success in business ; Electronic books ; Leadership ; Electronic books ; local
    Abstract: Take your professional game to the next level-in 100 seconds o r less! People with inborn talent may be good at what they do-but only the mentally tough reach the highest plateaus in their field. And here's the best news of all: mental toughness is something anyone can learn. Director of mental training for the St. Louis Cardinals and a top-tier executive coach, Dr. Jason Selk knows everything there is to know about developing the mental toughness required for achieving any goal you set for yourself. In fact, the techniques he outlines in this book are the same ones he used to help the Cardinals defeat the heavily favored Detroit Tigers in the 2006 World Series. Inspired on the vision of legendary basketball coach John Wooden, Selk's program is as simple as it is effective. But that doesn't mean it's easy. You have to put effort into your drive to success; it's the only way to build up your mental "muscles." Selk provides hands-on daily exercises for breaking old, self-defeating patterns of behavior and replacing them with the can-do attitude and positive behavior that would make Coach Wooden proud. Executive Toughness outlines the three fundamentals for attaining high-level success: ACCOUNTABILITY -admit to mistakes, correct them, and, most important, learn from them FOCUS -on your strengths, on winning, on reaching your goal . . . for only 100 seconds per day OPTIMISM -don't just believe you can succeed, know you can succeed Executive Toughness takes you through the steps of making these critical behaviors part of your everyday routine. Practice your accountability, focus, and optimism, and you'll be on the path to attaining your goals; make them part of your mental "DNA," and there will be no turning back-ever. A complete regimen from a leading expert on developing the mindset for attaining goals, Executive Toughness is your workout for ultimate success in your career and in your life.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071786782/?ar
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    Operations due diligence : an M&A guide for investors and business (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071778510 , 0071778519
    Language: English
    Pages: 1 online resource (xiii, 240 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Disclosure of information ; Financial disclosure ; Consolidation and merger of corporations ; Investments ; Electronic books ; Electronic books ; local
    Abstract: The missing link to determining a company's real value Most people at the M&A table know how to carry out financial and legal due diligence. Only the accomplished investors come prepared with an in-depth understanding of the complete due diligence process. Operations Due Diligence is a game-changing guide for investors who need a fully accurate determination on the sustainability of a business. Written by a hands-on operations executive who has successfully implemented process improvement programs at large and small businesses, this practical guidebook sets itself apart by providing a step-by-step strategy for analyzing the toughest area of a business to assess: its operations. Unlike financial and legal due diligence, there were no principles such as law and accounting to guide operations due diligence-until now. This turnkey approach, based on a pragmatic series of almost 400 questions, helps you accurately assess the infrastructures of a business's customer satisfaction, production, information management, sales and marketing, organization, and personnel, as well as its finances and legal operations. For managers and business owners looking to improve the sustainability of their business, this guided inquiry serves as a thorough operations checklist to next-level performance. Whether you are an investor trying to capture a new opportunity with minimal risk or an executive struggling to improve your business, Operations Due Diligence gives you a distinct advantage by: Going a step further than most books and illustrating how to analyze your discoveries Using historic examples to make the lessons both understandable and memorable Clearly explaining how and why each sector is an important indicator of the long-term sustainability of a business Conveniently locating infrastructure summary questions at the end of chapters for quick reference Providing a document checklist so nothing gets overlooked at the negotiating table The highest-valued companies and their investors know that producing the best products and services isn't enough. Survival depends on continually improving infrastructure through Operations Due Diligence.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071777612/?ar
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    Newspaperman : inside the news business at the Wall Street journal (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071776912 , 0071776915
    Language: English
    Pages: 1 online resource (xviii, 316 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Phillips, Warren ; 1926- ; Wall Street journal ; History ; Journalists ; United States ; Biography ; Newspaper editors ; United States ; Biography ; Newspaper publishing ; United States ; Biography ; Electronic books ; Electronic books ; local
    Abstract: The captivating story of former Wall Street Journal publisher Warren Phillips's rise to the top Newspaperman is at once a fascinating narrative of one man's journey through the newspaper business and an expert analysis of how the news is made. Phillips shows what it's like to be a reporter as history unfolds around him and reveals how editors and publishers debate and decide how the news will be covered. Starting at the WSJ when it had a circulation of only 100,000, Phillips rose through the ranks, witnessing its rapid expansion to a circulation over two million-the country's highest. Newspaperman illustrates the life of a foreign correspondent, taking readers from Berlin to Belgrade, Athens to Ankara, London to Madrid. It also provides a look into the inner councils of the Pulitzer Prize Board as legendary editors, such as Ben Bradlee of The Washington Post and Clayton Kirkpatrick of The Chicago Tribune , debate journalistic ethics. Warren H. Phillips began his journalism career as a copy boy at The New York Herald Tribune . He then served The Wall Street Journal as proofreader, copydesk hand, rewriteman, foreign correspondent, foreign editor, and Chicago editor before becoming managing editor at age thirty. He served in that post and as executive editor for thirteen years, and then was the WSJ 's publisher and chief executive of its parent company, Dow Jones & Company, for another fifteen years.
    Note: Includes bibliographical references (p. 307) and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071776905/?ar
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    IBM Cognos Business Intelligence 10 : the official guide (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071775922 , 0071775927
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Management information systems ; IBM software ; Business planning ; Strategic planning ; Decision making ; Business ; Computer programs ; Electronic books ; Electronic books ; local
    Abstract: The only authorized guide to IBM Cognos Business Intelligence v10.1 Updated for the latest release of the software, IBM Cognos Business Intelligence 10: The Official Guide explains how to create, implement, and manage an enterprise BI solution. Maximize all of the new and enhanced features, including the powerful modeling, monitoring, and analytics capabilities. Build and deliver reports that foster informed business decisions and better results. Filled with real-world examples and expert advice, this practical resource is ideal for anyone working with IBM Cognos Business Intelligence v10.1--from administrators to end users. Monitor performance using dashboards and scorecards Assign user roles and privileges Provide a single access point to application-specific data via Cognos Connection Access content from Microsoft Office applications and mobile devices Collect and analyze BI data in an interactive dashboard with Cognos Business Insight Use Cognos Administration tools for system management Implement appropriate security measures Create BI reports with relational and dimensional data using Business Insight Advanced Use Report Studio to build dimensional reports and statistical analyses Identify and deliver mission-critical information using Event Studio Monitor business performance with Metric Studio Create, modify, organize, and publish a model in Framework Manager Ensure report integrity with Lifecycle Manager
    Note: "Covers IBM Cognos Business Intelligence v10.1"--Cover. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071775939/?ar
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  • 58
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    The Big book of virtual teambuilding games : quick, effective activities to build communication, trust and collaboration from anywhere! (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071775120 , 0071775129
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Group games ; Management games ; Electronic books ; Teams in the workplace ; Leadership ; Organizational behavior ; Electronic books ; local
    Abstract: Get remote team members to interact as if they're in the same room! Whether you're videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members' productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team's connections.
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071774352/?ar
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  • 59
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    The essentials of financial analysis (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071768375 , 0071768378
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Corporations ; Finance ; Managerial accounting ; Electronic books ; Business enterprises ; Finance ; Economics ; Commerce ; Electronic books ; local
    Abstract: It's easier than you think to understand the financial reports you face every day . . . If your job focus is on managing employees and overseeing corporate affairs, financial analysis may sound like a foreign language to you. But, in today's competitive business environment, it is crucial that managers and business executives have a firm grasp of financial analysis. The Essentials of Financial Analysis simplifies an often difficult-to-understand topic so stakeholders ranging from employees to executives to investors can understand and discuss an organization's financial workings. The Essentials of Financial Analysis delivers practical, in-depth coverage on the key components of financial reporting, budgeting, and analysis to help you better relate to the numbers behind the business issues you face every day. By the time you turn the final page of this book, you will be able to command confident discussions on performance, investment, and other financial situations with members of your finance team and senior management. This hands-on book helps you make better business decisions by showing you how to structure financial analysis, as well as: Contribute to an organization's success and guide others companywide to make better financial decisions Reduce cost of capital and hurdle rates by selecting the financial markets, intermediaries, and instruments that work best for your company's financing needs Increase shareholder value by pursuing growth through capital investment, new products, mergers and acquisitions, joint ventures, and other strategies Your career success and the prosperity of your company depends on your ability to understand and act upon basic financial principles. With The Essentials of Financial Analysis , you can go inside the numbers and get a clear picture of where your company has been, where it is going, and how you can help it get there.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071768368/?ar
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    Linux administration : a beginners guide (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071767590 , 0071767592
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 6th ed.
    Parallel Title: Erscheint auch als
    Keywords: Linux ; Operating systems (Computers) ; Electronic books ; Electronic books ; local
    Abstract: Essential Linux Management Skills Made Easy Effectively deploy and maintain Linux and other Free and Open Source Software (FOSS) on your servers or entire network using this practical resource. Linux Administration: A Beginner's Guide, Sixth Edition provides up-to-date details on the latest Linux distributions, including Fedora, Red Hat Enterprise Linux, CentOS, Debian, and Ubuntu. Learn how to install and customize Linux, work from the GUI or command line, configure Internet and intranet services, interoperate with Windows systems, and create reliable backups. Performance tuning, security, and virtualization are also covered and real-world examples help you put the techniques presented into practice. Install and configure popular Linux distributions, including the latest versions of Fedora, CentOS, openSUSE, Debian, and Ubuntu Administer Linux servers from the GUI or from the command line (shell) Manage users, permissions, folders, and native FOSS applications Compile, tune, upgrade, and customize the latest Linux kernel 3.x series Work with proc, SysFS, and cgroup file systems Understand and manage the Linux TCP/IP networking stack and services for both IPv4 and IPv6 Build robust firewalls, and routers using Netfilter and Linux Create and maintain print, e-mail, FTP, and web servers Use LDAP or NIS for identity management Set up and administer DNS, POP3, IMAP3, and DHCP servers Use GlusterFS, NFS, and Samba for sharing and distributing file system resources Explore and implement Linux virtualization technologies using KVM
    Note: "Covers Linux kernal 3.x series, B-tree file system (Btrfs), systemd, GlusterFS, UEFI, KVM, and IPv6"--Cover. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071767583/?ar
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    Technical analysis for the trading professional : strategies and techniques for today's turbulent global financial markets (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071759151 , 0071759158
    Language: English
    Pages: 1 online resource (xiv, 450 p.) , ill.
    Edition: 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Speculation ; Investment analysis ; Stocks ; Charts, diagrams, etc ; Electronic books ; Electronic books ; local
    Abstract: THE TECHNICAL ANALYSIS CLASSIC-REVISED AND UPDATED TO HELP YOU SUCCEED, EVEN DURING TIMES OF EXTREME VOLATILITY "This book contains the most advanced methodology I've ever seen." -GEORGE C. LANE, from the Foreword Required reading for certification in the Chartered Market Technician (CMT) program Over a decade ago, when this groundbreaking guide was first published, the world of technical analysis had experienced vast change. Seemingly overnight, technological advances had utterly transformed the way market analysts performed their jobs. A growing army of professional technical traders, armed with global plug-and-play software, needed to improve their skills of price projection, timing, and risk management to weather the increasing market ranges and volatility. Technical Analysis for the Trading Professional helped them achieve it. The word spread that this practical guide provided radical new uses and combinations of indicators and formulas-and it became an instant classic. By comparison, today's markets make those of 1999 look simple-so Technical Analysis for the Trading Professional has been expanded to reflect the author's experiences over the past decade to bring you fully up to date. It provides comprehensive coverage of new techniques, as well as the timeless insight and tools that analysts will always need to maintain a competitive edge in the global financial markets, including: Explanations of why common oscillators do not travel between 0 and 100 and why signals develop in different ranges during bull versus bear market trends Expanded guidelines for the use of the Composite Index. Formulas are fully detailed for this custom oscillator that warn when the Relative Strength Index is failing to detect a trend reversal A comprehensive foundation of Gann analysis, with an explanation of how Gann Squares, the Gann Fan, and the Square of 9 are geometrically related to one another Methods for calculating Fibonacci retracements and swing projections in rapidly expanding or contracting markets A more expansive discussion of cycle analyses and their asymmetrical properties Each chapter presents the given topic as a separate building block, moving step-by-step through 150 charts that lead toward new methods of price triangulation. The result enables you to pinpoint a market objective-even in the most extreme and volatile trading environment. Use Technical Analysis for the Trading Professional to establish the trading dominance you need to excel...
    Note: "Required reading for certification in the Chartered Market Technician (CMT) program"--Cover. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071759144/?ar
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    Comic-con and the business of pop culture : what the world's wildest trade show can tell us about the future of entertainment (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071797030 , 0071797033
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Comic books, strips, etc ; Authorship ; Marketing ; Comic books, strips, etc ; Marketing ; Comic books, strips, etc ; Technological innovations ; Popular culture ; Economic aspects ; Webcomics ; Electronic books ; Electronic books ; local
    Abstract: The Comic-Con phenomenon-and what it means for your business The annual trade show Comic-Con International isn't just fun and games. According to award-winning business author and futurist Rob Salkowitz it's a "massive focus group and marketing megaphone" for Hollywood-and in Comic-Con and the Business of Pop Culture , he examines the business of popular culture through the lens of Comic-Con. Salkowitz offers an entertaining and substantive look at the show, providing a close look at the comic-book and videogame industries' expanding influence on marketing, merchandising, and the entertainment industry. Rob Salkowitz is founder and Principle Consultant for the communications firm MediaPlant, LLC.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071797023/?ar
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    The transformative CEO : impact lessons from industry game changers (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071794992 , 0071794999
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Chief executive officers ; Organizational change ; Executive ability ; Electronic books ; Electronic books ; local
    Abstract: Leadership Lessons from the World's Greatest CEOs "Fox and Reiss have created a new leadership category-The Transformative CEO." -Rafael Pastor, CEO, Vistage International Bestselling author Jeffrey Fox literally wrote the book on How to Become CEO, and radio talk show host Robert Reiss has explored strategy with some of the world's biggest business legends. Now, in The Transformative CEO , they have identified the key traits and characteristics that describe this remarkable type of leader. Filled with fascinating insights from superstar CEOs, this one-of-a-kind guide puts you right on the front lines with the men and women who have transformed businesses with spectacular success. You'll learn how to: Turn around a company (Marvel Entertainment) Build superior customer service (Zappos) Think big and go global (MTV International) Perform while transforming (UPS) Have a higher purpose (ING DIRECT) Innovate and make everything better (Eggland's Best) You'll learn how CEOs think and act in good times and bad-and you'll get a front-row seat to some of the most profitable industry game changers of our time, including AT&T Mobility, Danaher Corp. and many others. The Transformative CEO provides a new definition of leadership. Jeffrey J. Fox and Robert Reiss show how anyone can become a transformative leader. Find out how: HOME DEPOT cofounder and CEO Bernie Marcus built a new model of retail culture for customers-from the ground up. 1-800-FLOWERS.COM founder and CEO Jim McCann turned the 800 number into a brand-and delivered record profits and growth. PAUL MITCHELL SYSTEMS founder John Paul DeJoria higher purposes first-success unshared is failure. BLACK ENTERTAINMENT TELEVISION (BET) CEO Robert L. Johnson founded a television network-and tranformed television. CAMPBELL SOUP CEO Douglas Conant warmed up employee morale-and made its business hot again.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071794985/?ar
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    The Apple experience : secrets to building insanely great customer loyalty (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071793216 , 0071793216
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Apple Computer, Inc ; Customer services ; Consumer satisfaction ; Creative thinking ; Electronic books ; Entrepreneurship ; Success in business ; Electronic books ; local
    Abstract: Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience , internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple's retail space and learning about Apple's vision and philosophy. Using insights and data from these sources, he breaks down Apple's customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communicati...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071793209/?ar
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    Triple crown leadership : building excellent, ethical, and enduring organizations (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791519 , 0071791515
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Leadership ; Case studies ; Business ethics ; Social responsibility of business ; Electronic books ; Electronic books ; local
    Abstract: Achieve long-term business success-without sacrificing quarterly profits Triple Crown Leadership provides a step-by-step model for building organizations that are Excellent (high performing), Ethical (transparent), and Enduring (stands the test of time). It explains how to protect your organization's values, reputation, and profitability by focusing not only on culture, but organizational character; seeking solutions to challenges from all levels of personnel; and skillfully blending a "hard-edged" demand for results with a "soft-edged" spirit of collaboration. Bob Vanourek has held senior leadership positions at Pitney Bowes, Avery Division, Sensormatic, Recognition Equipment, and Monarch Marketing. Gregg Vanourek is the founder of Far Horizon, a leadership and personnel development firm with offices in the U.S. and Europe.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071791502/?ar
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    CompTIA network+ exam guide : (exam N10-005) (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071799751 , 0071799753
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 5th ed.
    Series Statement: All-in-one
    Parallel Title: Erscheint auch als
    Keywords: Computing Technology Industry Association ; Examinations ; Study guides ; Computer networks ; Examinations ; Study guides ; Telecommunications engineers ; Certification ; Electronic data processing personnel ; Certification ; Electronic books ; Electronic books ; local
    Abstract: Prepare for CompTIA Network+ Exam N10-005 with McGraw-Hill-a Gold-Level CompTIA Authorized Partner offering Authorized CompTIA Approved Quality Content to give you the competitive edge on exam day. Get complete coverage of all the material included on CompTIA Network+ exam N10-005 inside this comprehensive, up-to-date resource. Written by CompTIA certification and training expert Mike Meyers, this authoritative exam guide features learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. Designed to help you pass the CompTIA Network+ exam with ease, this definitive volume also serves as an essential on-the-job reference. COVERS ALL EXAM TOPICS, INCLUDING HOW TO: Build a network with the OSI and TCP/IP models Configure network hardware, topologies, and cabling Connect multiple Ethernet components Install and configure routers and switches Work with TCP/IP applications and network protocols Configure IPv6 routing protocols Implement virtualization Set up clients and servers for remote access Configure wireless networks Secure networks with firewalls, NAT, port filtering, packet filtering, and other methods Build a SOHO network Manage and troubleshoot networks ELECTRONIC CONTENT INCLUDES: Two full practice exams Video presentation from Mike Meyers A new collection of Mike's favorite shareware and freeware networking tools and utilities One hour of video training
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071789226/?ar
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    The power of positive selling : 30 surefire techniques to win new clients, boost your commission, and build the mindset for success (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071788717 , 0071788719
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Selling ; Selling ; Psychological aspects ; Electronic books ; Health ; Electronic books ; local
    Abstract: Think like America's #1 sales trainer-and close more deals than ever Stephan Schiffman has trained more than half a million sales professionals. No one understands the sales mindset better. In The Power of Positive Selling , Schiffman provides instruction, tips, anecdotes, and inspiration that are guaranteed to help you overcome negative thoughts, feel confident in any sales situation, and remain positive no matter what happens. Inside, you'll find 30 surefire tactics to make sure your mind doesn't devolve into that self-destructive pessimism we've all experienced. Learn how to: Believe in what you're selling Help your client solve a problem Do your research Set the tone for the conversation-and establish the pace Listen before you talk Ask the right questions-for the right reasons Never say, "I absolutely guarantee that" The culmination of a lifetime of sales training excellence, The Power of Positive Selling has all the insight you need to defeat the negativity and dramatically improve your attitude, your behavior, and your sales record.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071788700/?ar
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    The Wall Street MBA (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071788328 , 0071788328
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Corporations ; Finance ; Accounting ; Electronic books ; Business enterprises ; Finance ; Economics ; Commerce ; Electronic books ; local
    Abstract: You don't need an MBA to master corporate finance "Finally, the book which may put Harvard Business School out of business. A must-read for all professionals who seek strong financial expertise." -Rick Rickertsen, Managing Partner, Pine Creek Partners; author of Buyout "Terrific overview of corporate finance and accounting that even the nonfinancial professional will find useful." -Ken Glazer, former Senior Competition Counsel, The Coca-Cola Company " The Wall Street MBA distills a broad swath of corporate finance and financial reporting concepts into a concise, practical, and easily accessible format." -Robert Borghese, lecturer, The Wharton School; author of M&A from Planning to Integration The Wall Street MBA gives you the tools to: Review financial statements Analyze earnings Detect fraud Assess stock prices Value companies Determine the cost of capital With brand-new chapters on currency trading, real estate valuation, and commodities
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071788311/?ar
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    Customers first : dominate your market by winning them over where it counts the most (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071787888 , 0071787887
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Branding (Marketing) ; Customer relations ; Brand name products ; Electronic books ; Entrepreneurship ; Success in business ; Electronic books ; local
    Abstract: "B.J. Bueno and his team at The Cult Branding Company respect and understand what so many strategists miss: before we can be experts on product, sales, or the market, we must fi rst be experts on human nature. They have a proven track record of building healthy, sustainable businesses for some of the best brands in the world-using the very process outlined in this book." -BERT JACOBS, chief executive optimist, The Life is good Company "B.J. Bueno yet again deftly captures the essence of what is required to build and sustain a great brand. If you want to attract and retain highly profi table "brand lovers" rather than stalk new customers, then carefully read this book. B.J. wisely outlines why this is vital and importantly, how to actually do it in today's marketplace! - DARRYL "DC" COBBIN, president, Brand Positioning Doctors, and former VP of Marketing, 20th Century Fox " Customers First tells the truth. I got a shiver up my back reading this book: What if my competitors read this and follow B.J.'s advice? I don't care what size business you run, you could and should do exactly as this book instructs. As I was reading, I kept thinking of ways to get my customers to tell me how to be better." -DAVID RATNER, owner, Dave's Soda and Pet City MASTER THE SCIENCE OF MARKET DOMINATION... Brand Lovers are the best of your best customers. They power Harley-Davidson to the top of the enthusiast motorcycle market; they're the core of Apple's dominant position in portable devices; and they're the reason why no other premium grocery chain can take a bite out of Whole Foods' market share. Customers First , by top branding strategist B.J. Bueno, shows how your business will achieve this level of extreme customer loyalty through Brand Modeling, the objective and scientific analysis of your organization's performance across a wide range of situations. An accurate Brand Model will arm you with hard data to pinpoint and engage your brand's most passionate customers-and give you an action plan for inspiring and empowering these Brand Lovers to be your most effective evangelists. Much more than a summary of who you are and what you do, a Brand Model maps your business's DNA to help you build an unbeatable competitive advantage. Through examples of real-world success stories-among them, IKEA, Nike, Coca-Cola, apparel upstart The Life is good Company, Starbucks, and Southwest Airlines- and a detailed sample case study that shows effective Brand Modeling practices in a...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071787871/?ar
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    The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071786966 , 0071786961
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Consumer satisfaction ; Customer relations ; Management ; Customer services ; Technological innovations ; Electronic books ; Electronic books ; local
    Abstract: "This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spent way too much time reading this endorsement. Read the book instead. It's so worth it." -Paul Greenberg, author of CRM at the Speed of Light "To differentiate yourself and delight your customers, you must manage your customers' experience with your goods or services, and your company. This invaluable book will show you why you must do this, and how to do it well." -Henry Chesbrough, author of Open Innovation and Professor at the Haas School of Business, University of California Berkeley "Technology advances are raising the human expectation of what an experience with a company can and should be. Finally, a book has been written that combines behavioral psychological, micro-economic, and technological considerations defining the customer experience edge." -Paul D'Alessandro, Partner, PricewaterhouseCoopers "As we move from Customer Experience 1.0 to Customer Experience 2.0, organizations and practitioners need a solid blueprint for success. Reza, Vinay, and Volker have created a clear and concise guide based on global best practices and proven principles. If you are ready to transform your organization, start by reading this book." -Lior Arussy, President, Strativity Group, and author of Customer Experience Strategy " The Customer Experience Edge is an excellent book to gain insights on how to leverage customer experience as a competitive advantage. The case studies serve as recipes that can be added to, modified, or simply baked into business plans to improve or deliver an exceptional customer experience." -Deb Dexter, Customer Service Director, Cardinal Health About the Book: Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail-the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back-and that sets you apart from the competition. You need to seize The Customer Experience Edge. Drawing on over sixty years of experience in shaping customer centric strategies and technologies for leading companies, three innovato...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071786973/?ar
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    Measuring leadership development : quantify your program's impact and ROI on organizational performance (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071781213 , 0071781218
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Organizational effectiveness ; Rate of return ; Electronic books ; Electronic books ; local
    Abstract: Prove the financial value of your programs-so funders can't say no "Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development." -Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group "This book explains many of the reasons why current leadership development practices miss the mark. A must-read for anyone who wishes to implement a meaningful strategy for developing leaders in their organization." -Rajeev Peshawaria, Executive Director and CEO, iclif Leadership and Governance Centre "Leadership development is an area we instinctively know we need in organizations, but we struggle with how to link it to results. Patti, Jack, and Rebecca make measurement a clear and simple process." -Whitney Hischier, Assistant Dean, Center for Executive Education, University of California, Berkeley, Haas School of Business " Measuring Leadership Development is one of the best business road maps I've seen in quite some time. These three doctors of philosophy offer the right prescription for ailing corporations in today's business climate. I highly recommend it as an essential navigational tool in any corporate handbook." -Marshall Goldsmith, million-selling author of the New York Times bestsellers MOJO and What Got Your Here Won't Get You There "In addition to synthesizing and integrating various streams of information into something meaningful and compelling, the authors outline the fundamental questions that anyone who truly cares about making a difference should answer and they also provide pragmatic approaches and applications to insure high impact." -Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies About the Book: Leadership development is one of the driving forces behind strong organizational performance. However, when executives look to run their organizations leaner, they view it as a luxury. Now, Measuring Leadership Development gives talent managers a full toolkit for presenting their leadership development programs in terms of identifiable business benefits, including-for the first time-an accurate bottom line for return on investment in the program. Jack and Patti Phillips have set the standard for ROI Methodology, and here, with Rebecca Ray, they show you how to measure, in real numbers, the impact a leadership development program ha...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071781206/?ar
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    Hacking exposed 7 : network security secrets & solutions (2012)
    New York : McGraw-Hill
    Details
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Computer networks ; Security measures ; Computer security ; Electronic books ; Electronic books ; local
    Abstract: The latest tactics for thwarting digital attacks "Our new reality is zero-day, APT, and state-sponsored attacks. Today, more than ever, security professionals need to get into the hacker's mind, methods, and toolbox to successfully deter such relentless assaults. This edition brings readers abreast with the latest attack vectors and arms them for these continually evolving threats." --Brett Wahlin, CSO, Sony Network Entertainment "Stop taking punches--let's change the game; it's time for a paradigm shift in the way we secure our networks, and Hacking Exposed 7 is the playbook for bringing pain to our adversaries." --Shawn Henry, former Executive Assistant Director, FBI Bolster your system's security and defeat the tools and tactics of cyber-criminals with expert advice and defense strategies from the world-renowned Hacking Exposed team. Case studies expose the hacker's latest devious methods and illustrate field-tested remedies. Find out how to block infrastructure hacks, minimize advanced persistent threats, neutralize malicious code, secure web and database applications, and fortify UNIX networks. Hacking Exposed 7: Network Security Secrets & Solutions contains all-new visual maps and a comprehensive "countermeasures cookbook." Obstruct APTs and web-based meta-exploits Defend against UNIX-based root access and buffer overflow hacks Block SQL injection, spear phishing, and embedded-code attacks Detect and terminate rootkits, Trojans, bots, worms, and malware Lock down remote access using smartcards and hardware tokens Protect 802.11 WLANs with multilayered encryption and gateways Plug holes in VoIP, social networking, cloud, and Web 2.0 services Learn about the latest iPhone and Android attacks and how to protect yourself
    Note: Originally published: Hacking exposed : network security secrets and solutions / Stuart McClure, Joel Scambray, George Kurtz. 1999. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071780285/?ar
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    The IKEA edge : building global growth and social good at the world's most iconic home store (2012)
    New York : McGraw-Hill
    Details
    ISBN: 0071777644 , 9780071777643
    Language: English
    Pages: 1 online resource (xiii, 191 p.)
    Parallel Title: Erscheint auch als
    Keywords: Ikea (Firm) ; Furniture industry and trade ; Sweden ; Management ; Social responsibility of business ; Sweden ; Electronic books ; Electronic books ; local
    Abstract: Praise for The IKEA Edge "A very good book from a talented business leader [that links] values, culture, and the achievement of business and social objectives together. I have read it now three times and learned something from every passage." -Michael Spence, recipient of the Nobel Memorial Prize in Economic Sciences, 2001 "With Anders Dahlvig's recommendations, we could solve many of the world's problems by persuading the big multinationals to change their Memorandum and Articles of Association. Big business working in the interests of humanity would be a powerful tool." -Gordon Roddick, cofounder of The Body Shop "The IKEA Edge is a fascinating case study of an entrepreneurial company's growth to maturity. Anders Dahlvig is incisive and surprisingly straightforward in sharing the IKEA story. As a fourth-generation family business owner, I recognize the inherent paradox of building a 'good,' value-driven company and managing for profit. Anders Dahlvig proves it can be done." -Antonia Axson Johnson, Chairperson, Axel Johnson AB About the Book: With Anders Dahlvig at the helm from 1999 to 2009, the furniture giant IKEA averaged 11 percent yearly sales growth and annual operating profits in excess of 10 percent. The company hired more than 70,000 new employees and opened new stores around the world-all while maintaining its reputation as one of the world's best corporate citizens. In The IKEA Edge , Dahlvig tells the story of how IKEA matured from an entrepreneurial startup to a leader in the furniture industry. He recounts his 26-year career at the company and what he learned along the way. In his rise from store manager to president, Dahlvig developed the unique vision he relied upon to lead IKEA through good times and bad-by combining traditional business goals like profit and growth with the progressive interests of social responsibility and environmental stewardship. Dahlvig proves that these objectives, which are usually viewed as polar opposites, can actually work wonders together. The IKEA Edge serves as an expansive case study for "doing good business while being a good business." Dahlvig clearly lays out the cornerstones that support IKEA: a vision of social responsibility; market leadership with a balanced global portfolio; differentiation through control of the value chain; and building for the long term-four principles that can be applied in any business, in any industry. social and business agenda-and it continues to grow, even dur...
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071777650/?ar
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    The f-commerce handbook : 10 secrets for unlocking the sales potential of Facebook (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071803243 , 0071803246
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Facebook (Electronic resource) ; Internet marketing ; Online social networks ; Economic aspects ; Internet advertising ; Electronic books ; Electronic books ; local
    Abstract: The f-Commerce Handbook delivers practical guidance, proven strategies, and best practices to profit from Facebook as a direct sales channel. It reveals ten smart but simple secrets for running profitable sales events on Facebook, all designed and proven to build business and monetize efforts.
    Note: Includes bibliographical references. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071806138/?ar
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    The computer incident response planning handbook : executable plans for protecting information at risk (2012)
    New York : McGraw-Hill
    Details
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Computer networks ; Quality control ; Handbooks, manuals, etc ; Computer networks ; Security measures ; Handbooks, manuals, etc ; Computer security ; Handbooks, manuals, etc ; Electronic books ; Electronic books ; local
    Abstract: Uncertainty and risk, meet planning and action. Reinforce your organization's security posture using the expert information contained in this tactical guide. The Computer Incident Response Planning Handbook: Executable Plans for Protecting Information at Risk shows you how to build and manage successful response plans for the cyber incidents that have become inevitable for organizations of any size. Find out why these plans work. Learn the step-by-step process for developing and managing plans built to address the wide range of issues organizations face in times of crisis. Contains the essentials for developing both data breach and malware outbreak response plans-and best practices for maintaining those plans Features ready-to-implement CIRPs-derived from living incident response plans that have survived the rigors of repeated execution and numerous audits Clearly explains how to minimize the risk of post-event litigation, brand impact, fines and penalties-and how to protect shareholder value Supports corporate compliance with industry standards and requirements, including PCI, HIPAA, SOX, and CA SB-24
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071790390/?ar
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    CompTIA Network+ certification study guide : (Exam N10-005) (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071799829 , 0071799826
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 5th ed.
    Parallel Title: Erscheint auch als
    Keywords: Telecommunications engineers ; Certification ; Electronic data processing personnel ; Certification ; Computer networks ; Examinations ; Study guides ; Electronic books ; Electronic books ; local
    Abstract: The best fully integrated study system available for Exam N10-005 With hundreds of practice questions and hands-on exercises, CompTIA Network+ Certification Study Guide, Fifth Edition covers what you need to know--and shows you how to prepare--for this challenging exam. 100% complete coverage of all official objectives for exam N10-005 Exam Readiness checklist --you're ready for the exam when all objectives on the list are checked off Inside the Exam sections highlight key exam topics covered Two-Minute Drills for quick review at the end of every chapter Simulated exam questions match the format, tone, topics, and difficulty of the real exam Covers all the exam topics, including: Basic Network Concepts * Network Protocols and Standards * Networking Components * TCP/IP Fundamentals * TCP/IP Utilities * Configuring Network Services * Wireless Networking * Remote Access and VPN Connectivity * Wide Area Network Technologies * Implementing a Network * Maintaining and Supporting a Network * Network Security * Troubleshooting the Network Electronic content includes: Complete MasterExam practice testing engine, featuring: One full practice exam Detailed answers with explanations Score Report performance assessment tool CertCam video training from the author Glossary with key terms with free online registration: Bonus downloadable MasterExam practice test
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071789158/?ar
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    Reader-friendly reports : a no-nonsense guide to effective writing for MBAs, consultants, and other professionals (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071782869 , 0071782869
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Business report writing ; Business communication ; Electronic books ; Electronic books ; local
    Abstract: The book that has taught thousands of students how to write winning business reports For more than 30 years, Carter A. Daniel has been teaching MBA students at Rutgers University the art of effective business communication with the aid of his eminently practical guide Reader-Friendly Reports. Now available to the public for the first time, this beloved resource gives you everything you need to translate your hard-won figures, conclusions, and insights into concise and powerful reports. No definition of communication, no history, no theory, no diagrams Reader-Friendly Reports simply shows you how to: Target your audience Determine your purpose Develop your points Organize your ideas Make smooth transitions Conduct research Illustrate with clear graphs and charts Reader-Friendly Reports (the "Daniel Manual") is the A to Z guide to ensuring you meet your first priority: making sure people can understand and remember your report from beginning to end.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071782852/?ar
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    The well-balanced leader : interactive learning techniques to help you master the 9 simple behaviors of outstanding leadership (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071772563 , 0071772561
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Psychological aspects ; Electronic books ; Leadership ; Electronic books ; local
    Abstract: Empower your people, your company-and yourself-with leadership egolibrium egolibrium : the ability to toggle between egocentric and "other-centric" attitudes, values, and behaviors for organizational success There's no doubt about it: the very best leaders are deeply in tune with their behavior and understand the impact it has on others. As one of the world's top trainers in the field of accelerated experiential learning, Ron Roberts understands this more keenly than anyone, and in The Well-Balanced Leader , he helps you re-envision your own behavior to become the best leader you can be. Roberts makes the process of finding the perfect leadership balance-what he calls egolibrium-personally enriching and easy to achieve. He begins by identifying the nine human behavioral dichotomies that most affect the quality of leadership: Nonjudgmental / Judgmental Nondefensive / Defensive Relinquishing Control / Controlling Openness to learning / Know it all Doing the right thing / Doing whatever you want Patience / Impatience Letting go / Holding on Acceptance / Resistance Other-centric / Egocentric Everyone's behaviors fall somewhere between each dichotomy. Using the activities, action steps, games, and thought exercises included for each pair, you'll figure out exactly where your behaviors land, and then learn how to move that position in one direction or the other to find the right balance or your specific needs. When you transcend your personal needs and focus on the needs of others and of the organization, everyone benefits-including you. The result is not only greater job satisfaction for people at all levels, but greater productivity- regardless of the organization's field, product, or service. The Well-Balanced Leader gives you the tools for making the small, incremental changes in behavior that lead to big changes in awareness-and huge changes in your leadership effectiveness.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071772440/?ar
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    Corporate entrepreneurship : how to create a thriving entrepreneurial spirit throughout your company (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071766876 , 0071766871
    Language: English
    Pages: 1 online resource (xi, 337 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Entrepreneurship ; Corporate culture ; Creative ability in business ; Venture capital ; Electronic books ; Electronic books ; local
    Abstract: Beat the competition with INTERNAL INNOVATION If 3M's corporate leadership hadn't given researcher Art Fry a creative outlet, the world would never have seen the Post-it Note . . . Corporate entrepreneurs, intrapreneurs, mavericks. No matter what name they go by, these innovators are the pioneering forces within an organization who spark new enterprises, products, services, and processes to combat increased global competition. Corporate Entrepreneurship shows you how to develop and grow your organization by designing the culture, structure, strategies, and policies that encourage and support internal entrepreneurial ventures. Bestselling author and world-renowned entrepreneur Robert Hisrich teams up with global management expert Claudine Kearney to provide action plans, techniques, and insights for establishing an organizational culture that allows intrapreneurs to develop the entrepreneurial ventures that will secure value and generate new growth in your company. Every day, globalization and technological advancements continue to put more of your competitors within reach of your customers. In order for your company to stay attractive and thrive, you need the proven tools and tactics in this book to: Identify, evaluate, and fund venture opportunities Recognize bright corporate entrepreneurs and create their compensation plans Create business plans that avoid failure, optimize success, and develop and sustain corporate venturing Manage the internal politics of venturing Effectively implement corporate venturing into your organization Hisrich uses illustrative examples from his experience consulting for such global companies as 3M, Alcoa, Westinghouse, Citi, and many others. Through informative, well-researched case studies, he demonstrates how his concepts help companies prosper over the long run, gain market share, and stay on the cutting edge of their potential. If your employees aren't innovating, your company is losing its competitive edge. Use Corporate Entrepreneurship to give your mavericks what they need to keep your company on top-all over the world.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071763165/?ar
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    Microsoft SQL Server 2012 reporting services (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071760478 , 0071760474
    Language: English
    Pages: 1 online resource (xx, 762 p.) , ill.
    Edition: 4th ed.
    Parallel Title: Erscheint auch als
    Keywords: SQL server ; Client/server computing ; Electronic books ; Electronic books ; local
    Abstract: The Definitive Guide to Microsoft SQL Server 2012 Reporting Services Create, deploy, and manage business intelligence reports using the expert tips and best practices in this hands-on resource. Written by a member of the original Reporting Services development team, Microsoft SQL Server 2012 Reporting Services, Fourth Edition covers the complete process of building and distributing reports and explains how to maximize all of the powerful, integrated SSRS capabilities, including the new and enhanced features. A detailed case study and sample reports are included in this practical reference. Plan for, install, configure, and customize SQL Server 2012 Reporting Services Retrieve data with SELECT queries Generate reports from the Report Wizard and from scratch Enhance your reports with charts, images, gauges, and maps Add value to reports through summarizing, totaling, and interactivity Build reusable report templates Embed Visual Basic, .NET functions and subreports into your reports Enable end-user access to reports via the Report Server and its Report Manager web interface Integrate SSRS reports with your own websites and custom applications Follow along with sample reports from the book's case study
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071760478/?ar
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    Oracle Business Process Management Suite 11g handbook (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071754507 , 0071754504
    Language: English
    Pages: 1 online resource (xxvii, 671 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Oracle (Computer file) ; Handbooks, manuals, etc ; Reengineering (Management) ; Handbooks, manuals, etc ; Service-oriented architecture (Computer science) ; Handbooks, manuals, etc ; Web services ; Handbooks, manuals, etc ; Business ; Data processing ; Management ; Handbooks, manuals, etc ; Management information systems ; Handbooks, manuals, etc ; Electronic books ; Electronic books ; local
    Abstract: Master Oracle Business Process Management Suite 11 g Written by Oracle business process management experts, Oracle Business Process Management Suite 11g Handbook is a balanced combination of essential BPM concepts, best practices, and a detailed treatment of all the powerful features and functionalities of Oracle BPM Suite 11 g . The book explains how to plan, develop, and deploy process-based business applications and enable enterprise-wide continuous process improvement. Implement successful BPM projects with help from this Oracle Press guide. Understand the architecture and functionalities of Oracle BPM Suite 11 g Master BPMN 2.0 for business process modeling and implementation Address agility, business control, and transparency requirements with Oracle Business Rules 11 g Develop rich interfaces with Oracle Application Development Framework (Oracle ADF) Work with the human task component of Oracle BPM 11 g Plan a BPM initiative using the Oracle roadmap approach Apply the Oracle process engineering method to identify, select, define, and refine appropriate processes Implement a business process application using proven technical design and project delivery strategies
    Note: "Oracle Press.". - "Functional knowledge and best practices for successfully implementing business process management projects"functional knowledge and best practices for successfully implementing business process management projects"--Cover. - "Oracle fusion middleware business process management"--Cover. - "[Presents] essential BPM concepts, best practices, and a detailed treatment of all the powerful features and fuctionalities of Oracle BPM Suite 11g. The book explains how to plan, develop, and deploy process-based business applications and enable enterprise-wide continuous process inprovement"--P. [4] of cover. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071754491/?ar
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    Lean Six Sigma (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071750851 , 0071750851
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Series Statement: The McGraw-Hill 36-hour course
    Parallel Title: Erscheint auch als
    Keywords: Six sigma (Quality control standard) ; Total quality management ; Organizational effectiveness ; Quality control ; Electronic books ; Electronic books ; local
    Abstract: Use your next three-day weekend to develop valuable Lean Six Sigma skills With the integration of Lean and Six Sigma, businesses have a potent tool in the never-ending drive to deliver top-quality service and products. But you don't need to be a Black Belt to build quality and efficiency into all areas of your operation; you just need The McGraw-Hill 36-Hour Course: Lean Six Sigma. Sheila Shaffie and Shahbaz Shahbazi, leading Six Sigma experts and trainers, put you on the fast track to Lean Six Sigma expertise. Featuring a detailed overview of Lean and Six Sigma methodologies and case studies that demonstrate how to incorporate these principles, this guide will teach you how to: Deliver consistent customer service Reduce operational cost and risk Build and sustain a culture of continuous improvement Complete with exercises, self-tests, and an online final exam, The McGraw-Hill 36-Hour Course: Lean Six Sigma lets you energize your organization with the power of today's biggest breakthrough in business process improvement.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071743853/?ar
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    Statistics for Six Sigma made easy! (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071797542 , 0071797548
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Keywords: Process control ; Statistical methods ; Six sigma (Quality control standard) ; Statistics ; Data processing ; Electronic books ; Business management ; Electronic books ; local
    Abstract: A PLAIN ENGLISH GUIDE TO SOLVING REAL-WORLD PROBLEMS WITH SIX SIGMA Six Sigma is one of the most effective strategies for improving processes, creating better products, and boosting customer satisfaction, but business leaders often balk at its reputation for being too complex. Don't fall into that trap. Six Sigma is simple to understand and implement--if you have Statistics for Six Sigma Made Easy! Warren Brussee has helped businesses save millions of dollars with Six Sigma, and he explains how you can achieve similar results in this step-by-step guide. He presents a thorough overview of the Six Sigma methodology and techniques for successful implementation, as well as a clear explanation of DMAIC--the problem-solving method used by Six Sigma Greenbelts. Statistics for Six Sigma Made Easy! provides: A simplified form of the most common Six Sigma tools All the basic Six Sigma formulas and tables Dozens of Six Sigma statistical problem-solving case studies A matrix for finding the right statistical tool to meet your needs Basic Greenbelt training in one concise reference Best of all, no background in statistics is required--you can start improving quality and initiating costsaving improvements right away. Statistics for Six Sigma Made Easy! is the only reference you need to facilitate real-world application of Six Sigma tools.
    Note: Previous ed.: 2004. - Includes bibliographical references and index. - Description based on online resource; title from PDF title page (Safari, viewed Nov. 7, 2012)
    URL: https://learning.oreilly.com/library/view/-/9780071797535/?ar
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    Heads : business lessons from an executive search pioneer (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071795012 , 0071795014
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Reynolds, Russell S ; Russell Reynolds Associates, Inc ; Executive search firms ; History ; Electronic books ; Electronic books ; local
    Abstract: The behind-the-scenes story of how a headhunting pioneer helped shape an industry Born in Greenwich, Connecticut, Reynolds graduated from Philips Exeter and Yale before joining the U.S. Air Force as a navigator-bombardier in a B-36. After his stint in the military, Reynolds returned to J.P. Morgan as a lending officer, where he learned the lessons and began making the connections that would drive his long and illustrious career. Reynolds's first foray into the executive recruiting industry he helped influence was with the New York search firm William H. Clark Associates. He quickly displayed his talents as a recruiter, and three short years later, on October 2, 1969, he founded Russell Reynolds Associates (RRA). That's when the executive search business changed-for the better. Until then, the general feeling among business professionals was that executive search firms simply took advantage of easy access to corporate money without delivering real value to clients. With smart, forward-looking, disciplined marketing, Reynolds helped establish executive search professionals as important elements in the smooth running of American business-all while opening new offices around the world. Filled with cameo appearances by some of the twentieth-century's greatest business titans, Heads is the fascinating story not only of how RRA became one of the world's most influential executive search firms but also of how one man transformed an industry.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071795005/?ar
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    Mergers and acquisitions strategy for consolidations : roll up, roll out, and innovate for superior growth and returns (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071793438 , 0071793437
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Market segmentation ; Consolidation and merger of corporations ; Success in business ; Electronic books ; Business planning ; Strategic planning ; Electronic books ; local
    Abstract: THE NEW M&A STRATEGY FOR LONG-TERM SUCCESS IN TODAY'S VOLATILE MARKETS "Rich in examples and details, well-grounded in wisdom from years of experience, and blessedly practical . . . . engaging, well-written, and loaded with worthy insights. Study this book and prosper." -- DR. ROBERT B RUNER, Dean, University of Virginia's Darden School of Business, and author of Deals from Hell, The Panic of 1907 , and Applied Mergers & Acquisitions . "Drawing on his experience with more than 100 M&A transactions, Hoffmann has written a defi nitive 'how-to' for acquiring companies in the below $50 million sales market space. The examples . . . [offer] astute insight into every feature of the topic." -- DR. NANCY BAGRANOFF, Dean, Robins School of Business of the University of Richmond; President of the American Accounting Association; and coauthor of Core Concepts of Consulting for Accountants and Core Concepts of IT Auditing. "This is a wonderful history with compelling lessons from the great successes of the Trader Publishing and Landmark Communications leadership and business model. The reflection on past deals gone wrong helps the reader understand why you do deals, how to pursue M&A, and what principles you need to be successful." -- MACON B. ROCK, founder and Chairman of Dollar Tree Stores, Inc., and founder and former President of K&K Toys. "A must-read for those who hope to start small and grow big by acquiring, improving, and innovating. Following his rules may not lead you to be part of the 1 percent, but it will certainly keep you from being part of the 70 percent that fail." -- HOWARD S. TEVENSON, Senior Associate Dean, Harvard University; Director of Publishing, Harvard Business Publishing Company board; and author of New Business Ventures and the Entreprenuer , Make Your Own Luck , and Do Lunch or Be Lunch .
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071793421/?ar
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    Digital leader : 5 simple keys to success and influence (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071792448 , 0071792449
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Reputation ; Influence (Psychology) ; Internet ; Social aspects ; Electronic books ; Leadership ; Teams in the workplace ; Organizational behavior ; Electronic books ; local
    Abstract: Digital Leaders are Made-Not Born "Fail forward, fail fast, fail better is a winning concept from Qualman's latest book, Digital Leader ." -- Tony Hsieh, New York Times bestselling author and CEO of Zappos.com, Inc. "People with a passion for something can be infectious. It's obvious that Erik Qualman's passion is social media." -- Dan Heath, New York Times bestselling author of Made to Stick and Switch "Qualman is to social media what Deming is to quality and Drucker to management." -- Scott Galloway, professor, Stern School of Business, NYU "Erik Qualman is a Digital Dale Carnegie." -- Todd Young, CEO, ProspX About the Book: "Digital footprints are what we post about ourselves. Digital shadows are what others upload about us. Collectively, they have changed the world forever. As leaders and future leaders we need to adapt to this new world." -- from Digital Leader Digital leaders are made, not born--you have it within you to become an effective digital leader. As a leader in the digital age, your reach is boundless. With advanced technologies, you can exert more direct and indirect influence than ever before--anywhere at any time. And everything you do, fail to do, and wish you didn't do is documented forever in the digital universe. Digital Leader explains how to take full advantage of everything the digital age has to offer, while avoiding common pitfalls that can damage your "digital legacy." Bestselling author Erik Qualman explains what modern leadership means and describes how to be an effective leader in the digital world. In order to succeed, you need to adjust your leadership skills to adapt to today's digitally open world--and you need to start today . Qualman breaks the process down into five powerful truths you can use to establish your leadership "stamp": S imple: success is the result of simplification and focus T rue: be true to your passion A ct: nothing happens without action--take the first step M ap: goals and visions are needed to get where you want to be P eople: success doesn't happen alone Basing his conclusions on a wide range of research and resources, Qualman provides an abundance of real-world examples and tips to help you create a path to success while leading others to achieve their best.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071792424/?ar
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    How to hire and develop your next top performer : the qualities that make salespeople great (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071791656 , 0071791655
    Language: English
    Pages: 1 online resource (1 v.)
    Edition: 2nd ., rev. and updated.
    Parallel Title: Erscheint auch als
    Keywords: Sales personnel ; Recruiting ; Career development ; Electronic books ; Electronic books ; local
    Abstract: The sales management classic-updated for today's competitive business environment Advanced digital technologies, the breakdown of traditional business barriers, and increased customer empowerment have transformed the sales profession. The future now belongs to salespeople who deeply understand, embrace, and take advantage of these unprecedented changes to enhance their relationships with their customers. What does this mean for you? You absolutely need these people on your team to succeed. And this fully updated edition of How to Hire and Develop Your Next Top Performer will show you how to find them, attract them, and retain them. It's the key to maintaining the competitive edge now and in the future. Written by the CEO and president of Caliper, one of the world's leading management consultancies, How to Hire and Develop Your Next Top Performer , Second Edition, delivers the proven game plan their company has used to power growth for SAP, Avis Budget Group, and thousands of other clients. Updated and revised for the age of the digitally connected customer and expanded to cover global and remote leadership topics, this one-of-a-kind guide gives you essential strategies to: Recruit and evaluate candidates via social media and other platforms Spot the qualities of top performers-and make sure the entire sales team has them Set realistic coaching goals Understand the psychology of "A" players, so you can give these stars what they need to succeed When you know how to hire, onboard, coach, motivate, and lead a powerful sales team, nothing can stop you. How to Hire and Develop Your Next Top Performer is the essential playbook for long-term sales success. Praise for How to Hire and Develop Your Next Top Performer : "We wouldn't hire a salesperson without Caliper's advice. If you're concerned about recruiting the right person and driving increased profitable sales, you've got to read this book!" -Thomas M. Gart land, President, North America, Avis Budget Group, Inc. "This book has changed my life and, more importantly, it has changed the lives of many of my customers." -Peter Smith, Executive Vice President of Sales and Marketing, Hearts On Fire "Caliper can dramatically improve your ability to hire and develop top performers. If you want to increase sales, read this book before your competition gets a hold of this gem." -Gerhard Gschwandtner, Founder and Publisher, Selling Power "There is no better book on hiring and developing top performing salesp...
    Note: Previous ed.: 2001. - Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071791649/?ar
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  • 88
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    The psychology of wealth : understand your relationship with money and achieve prosperity (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071789301 , 0071789308
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Money ; Psychological aspects ; Wealth ; Psychological aspects ; Electronic books ; Electronic books ; local
    Abstract: The New York Times and Wall Street Journal bestseller! " The Psychology of Wealth is a pertinent and comprehensive overview of the skills and mindset necessary for success. Prosperity can be achieved by anyone, and Dr. Richards shows the way." -Donald J. Trump "What's in your head determines what's in your wallet. Dr. Richards gives you the mental hard-drive upgrade you need to finally achieve the greater prosperity and success you desire." -Darren Hardy, Publisher, SUCCESS magazine "Dr. Richards shakes up our preconceptions about wealth by examining the psychological aspects of how we relate to money. When you understand the real sources of wealth in your life, you'll find it much easier to achieve a more prosperous and happy life." -Jordan E. Goodman, America's Money Answers Man at MoneyAnswers.com and Author of Master Your Money Type "This might be one of the most important books you'll ever read. If you feel like your life has been stuck in neutral-or even worse, put in reverse-Dr. Richards will set you on a clear path to success." -Barnet Bain, Producer, What Dreams May Come About the Book: Why do some people feel a perpetual state of lack and fear about money, while others feel genuinely prosperous, regardless of the size of their bank accounts? Why do some people shudder with dread when it comes to setting financial goals, while others embrace it with enthusiasm and confidence? What makes the difference? Could it be in their relationship with money itself? People who enjoy a healthy relationship with money share common habits and traits. So, how do they think, and what do they do differently? Are these behaviors hardwired in an individual's psyche, or can they be learned? In this provocative book, psychotherapist Dr. Charles Richards provides unexpected and encouraging answers to these questions. Based on his research and expert interviews, Dr. Richards shows how each of us can develop a thriving relationship with money and create a rich and rewarding life. A t the book's heart are the stories of people who have faced adversity with courage and created extraordinary lives. Their accounts-along with Dr. Richards' interviews with finance professors, legislators, entrepreneurs, and mavens of success-pave a path to a brighter future for us all. Today we live in a trying economic environment. Every day, popular financial advisors exhort us to hunker down, play it safe, and protect ourselves from an uncertain future. To the voices who promote...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071789295/?ar
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    Culture connection : how developing a winning culture will give your organization a competitive advantage (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071788779 , 0071788778
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Corporate culture ; Corporate culture ; Canada ; Organizational effectiveness ; Performance ; Electronic books ; Organizational behavior ; Teams in the workplace ; Leadership ; Electronic books ; local
    Abstract: The business world is only now beginning to open its eyes to the fact that a powerful corporate culture can generate hard-currency results. But Marty Parker has known this for years. Since 2003, his executive search and cultural assessment firm, Waterstone Human Capital, has focused its recruiting strategy on employee fit and on the best corporate cultures. Each year, the firm's "Canada's 10 Most Admired Corporate Cultures" program singles out companies whose cultures have led to measurable growth, increased profits, and a distinct competitive advantage. Now, Parker reveals the best practices of some of the world's top companies to help you generate extraordinary business results by spearheading cultural change in your own organization. Culture Connection helps you define your vision and gives you invaluable guidance on how to: Set the stage for improved communication, innovation, and performance Provide significant shareholder return Measure and align your organization's efforts Recruit and retain the best people in your industry Culture Connection is filled with advice from top business leaders, including Clive Beddoe, founding shareholder and chairman, WestJet; Isadore Sharp, founder and chairman, Four Seasons Hotels and Resorts; Darren Entwistle, president and CEO, TELUS Corporation; Marc Tellier, president and CEO, Yellow Pages Group; and Michael McCain, president and CEO, Maple Leaf Foods. These leaders know what they're talking about: each represents an organization that has been a previous winner of "Canada's 10 Most Admired Corporate Cultures", and whose performance has outperformed their peers. In fact, the 2010 winners of Canada's 10 outpaced the S&P/TSX 60 by an average of 600 percent. Learn their hard-earned lessons with Culture Connection -and establish the kind of culture that seizes and holds the competitive edge.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071788762/?ar
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  • 90
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    Boundless potential : transform your brain, unleash your talents, reinvent your work in midlife and beyond (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071787864 , 0071787860
    Language: English
    Pages: 1 online resource ( 1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Midlife crisis ; Vocational guidance ; Middle-aged persons ; Electronic books ; Electronic books ; local
    Abstract: There's no better time than now to remake your career and life Neuroscience research reveals that creativity spikes in our later years-making midlife an ideal time to change professions. This breakthrough career-reinvention guide shows workers in their forties and over how to leverage this newfound potential. Boundless Potential empowers you with the knowledge, inspiration, and tools to kick-start anything from a new entrepreneurial venture to a new career. Using case studies, interviews, and revelations from cutting-edge research, it offers a blueprint for personal and work reinvention in midlife and a glimpse of the true lifelong potential of the human mind. Mark S. Walton is a professor of leadership in the U.S. Navy's Advanced Management Program and a distinguished lecturer in management at the Senior Executive Institute and Kenan-Flagler Graduate Business School at the University of North Carolina at Chapel Hill. His book Generating Buy-In was selected by Soundview Executive Summaries as one of the Top 30 business books of the year.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071787857/?ar
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    The twelve absolutes of leadership (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071786768 , 0071786767
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Electronic books ; Electronic books ; local
    Abstract: ALL IN, ALL THE TIME For Gary Burnison, CEO of the world's largest executive search firm, these five simple words perfectly capture the essence of great leadership. There can be no half measures. Complete commitment, total engagement, and a powerful sense of personal responsibility are the criteria for true leadership excellence. It's more than a job; it's a way of life. But how do you get there? In this groundbreaking book, Burnison provides the answer. As the leader of Korn/Ferry International, Burnison is particularly well qualified to write a guide to effective leadership. On a personal level, he experiences every day what it's like to be responsible for the lives of others, the careers of his employees, and the expectations of stakeholders. He also deals one-on-one with some of the world's top leaders. In The Twelve Absolutes of Leadership , Burnison distills this vast experience into an actionable plan for building world-class leadership skills. You'll learn how to train your focus on the twelve most critical elements of leadership, so you can Establish your vision and develop a strategy for achieving it Inspire your people to embrace the change you envision Measure the effectiveness of your leadership Build powerful teams that are aligned in purpose and strategy Foresee new opportunities and adjust your course to meet them Nothing in business or life generates greater personal satisfaction than affecting peoples' lives in a positive way through excellent leadership. Burnison refers to it as the "eighth wonder of the world." The prospect might seem daunting, but Burnison makes it more accessible than you thought possible. He presents a framework based on enduring human truths, which is applicable in every leadership role and arena. All you have to do is apply it with dedication and determination. You have the ability. Take your first steps to leadership excellence with The Twelve Absolutes of Leadership. Praise for The Twelve Absolutes of Leadership : "In The Twelve Absolutes of Leadership , Gary Burnison captures the timeless principles that leaders must possess, beyond intelligence, courage and heart. These essential elements speak to the integrity and authenticity that underscore all effective leadership." -Carlos Slim, entrepreneur, Investor, and the world's richest man "Only a few good leaders have paused to reflect seriously on being leaders. Xenophon and Ulysses S. Grant did, and now Gary Burnison can be added to the list. This is...
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071787123/?ar
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    Hiring for attitude : a revolutionary approach to recruiting star performers with both tremendous skills and superb attitude (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071785860 , 0071785868
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Employee selection ; Employment interviewing ; Employees ; Attitudes ; Electronic books ; Electronic books ; local
    Abstract: Build a high-performance workforce by abandoning skills-based hiring practices and focusing on employee attitude Hiring for Attitude offers a groundbreaking approach to recruiting, assessing, and selecting people with both tremendous skills but, more importantly, an attitude that aligns with the organization's culture. Murphy cites his own company's research and examines recent scientific studies about the practical effects a person's attitude has on the outcome of his or her job performance. Clear and practical lessons are illuminated by numerous case studies of organizations like Microchip, Southwest Airlines, and The Ritz-Carlton.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071785853/?ar
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    Running the gauntlet : essential business lessons to lead, drive change, and grow profits (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071784108 , 0071784101
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Organizational change ; Management ; Leadership ; Electronic books ; Electronic books ; local
    Abstract: Change your ATTITUDE. Change your BUSINESS. Change your FUTURE. What's stopping you from making the changes your business needs to thrive? The most dangerous move in business is the failure to make a move at all. The history of business is filled with companies that are no more because their leaders refused to enact change when the writing was on the wall. Fear. Apathy. Lack of personal responsibility. These simple human flaws can turn a good company into a dead company. The writing on the wall has never been clearer than it is now-and marketing phenomenon Jeffrey Hayzlett is on a mission to make you see it, understand it, and heed it. Today's business environment is so competitive and volatile that you can't afford to be satisfied with business as usual. You must make changes now to compete in the future. Building on the principles and concepts in his first book The Mirror Test , Hayzlett takes you on a step-by-step journey to: Develop a "takeover mentality" for your business Summon the vision and courage necessary for driving change Sharpen the mental and emotional toughness to make strategic, lasting change Execute the right changes and deal with any disruptions they might cause Sustain and manage your company's new-found momentum Change is already happening all around you-to products, to organizations, to entire industries. Eventually, it will happen to your company, whether from outside forces or your own initiative. You've always had the ability to institute positive change in your company. Now, with Running the Gauntlet , you have the inspiration and knowledge to make it happen and take control of it-instead of letting it control you. Praise for Running the Gauntlet "If the shoe fits, wear it! Jeff's advice fits any hard-charging business owner and leader." -Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO, Zappos.com "I've seen a lot of sharks, and Hayzlett's advice comes like a Hammerhead. He can smell blood from a mile away, so when Hayzlett jumps in big waters, some sharks have to jump out." -Daymond John, founder and CEO, FUBU, and star of ABC's business show Shark Tank "If Jeff were a wine, it would be strong, sassy, and bold - just like his savvy business advice. This is a wine you want to open again and again." -Gary Vaynerchuk, co-founder, Vaynermedia.com " Running the Gauntlet just played the Trump Card. This book is terrific!" -Ivanka Trump, EVP Trump Organization "It's time someone grabs you (and...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071784092/?ar
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    Leading through turbulence : how a values-based culture can build profits and make the world a better place (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071777094 , 0071777091
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Success in business ; Corporate culture ; Values ; Tourism ; Management ; Electronic books ; Leadership ; Teams in the workplace ; Organizational behavior ; Electronic books ; local
    Abstract: Focus on PEOPLE and PROFITS will follow "Alan and Harriet Lewis and Grand Circle Corporation demonstrate that emerging company owners are the true corporate heroes . . . the leading edge of a new approach to philanthropy and competitiveness." -Michael E. Porter, Harvard Business School The travel industry has been one of the hardest hit by the recent recession. Yet Boston-based Grand Circle Corporation has been increasing profitability-and growing at a rate of nearly 20 percent per year-for the last two decades. Now, co-owners Alan and Harriet Lewis share the fascinating inside story of Grand Circle: how they grew their business into an international powerhouse, how they integrated their values and philanthropy into a working business model, and how they realized their dream of creating a different kind of company that profits everyone involved. In Leading Through Turbulence , the Lewises show you how to: Adapt and thrive in times of change and crisis Create a corporate culture that promotes talent and growth Invest in leadership at all levels-and in people with potential Give back to the world through good works and philanthropy Whether you're an executive, a manager, a business owner, or an entrepreneur, you'll find real inspiration and insight in the Lewises' incredible story. You'll learn how one company navigated the highs and lows of a changing global market-and how you can, too. You'll discover practical ways to balance risk and reward, profits and losses, and personal values with professional ethics. You'll see how the travel industry bounced back after the 9/11 attacks and how one company rose to meet the challenge of new online competitors. Most important, you'll enjoy a deeper, more satisfying level of success by staying true to yourself, your coworkers, and your community at large. Life is a journey. Leading Through Turbulence shows you how to reach your destination. Safely. Smoothly. Successfully.
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071777100/?ar
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    Homeland security : a complete guide (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071775106 , 0071775102
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Terrorism ; United States ; Prevention ; Terrorism ; United States ; Prevention ; Citizen participation ; Terrorism ; Government policy ; United States ; Civil defense ; United States ; Emergency management ; United States ; Electronic books ; Information technology ; Security measures ; Computer security ; Management ; Computer networks ; Security measures ; Data protection ; Electronic books ; local
    Abstract: The definitive guide to Homeland Security-updated with critical changes in the department's mission, tactics, and strategies Critical reading for government officials, diplomats, and other government officials, as well as executives and managers of businesses affected by Homeland Security activities Provides the most comprehensive coverage available on anti-terrorism intelligence, maritime security, and border security Updates include recent changes in the structure of the Homeland Security department, its new role in natural-disaster response, and new strategies and analytical tools
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071774000/?ar
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    What got you here won't get you there in sales! : how successful salespeople take it to the next level (2012)
    New York : McGraw-Hill
    Details
    ISBN: 0071774467 , 9780071774468
    Language: English
    Pages: 1 online resource (xiv, 199 p.)
    Parallel Title: Erscheint auch als
    Keywords: Selling ; Sales management ; Electronic books ; Leadership ; Teams in the workplace ; Organizational behavior ; Electronic books ; local
    Abstract: Kick your bad habits-and CLOSE MORE SALES! "I love this book, especially the importance of empathy-care enough about what you are selling to personalize its value to your customer!" -Jim Farley, VP Global Marketing, Ford Motor Company "In over 20 years of sales leadership, I had yet to see someone describe self-improvement through the elimination of existing behaviors rather than the creation of new ones-what a simple, concise, and personally applicable developmental tool. This is a must-read for everyone in sales!" -Chris Richardson, VP Global Sales, Abbott Vascular "Don Brown and Bill Hawkins, collaborating with Marshall Goldsmith's incredible insight, have created strategy and ideas that will help you grow, sell more, and prosper!" -Jeffrey Gitomer, author of The Little Red Book of Selling " What Got You Here Won't Get You There in Sales! is a practical guide for anyone in sales-they hit the nail on the head! Read this book to learn how to build your relationships with customers while shedding the habits that are holding you back!" -Tom Reilly, author of Value-Added Selling "Deep and meaningful connections with people in business can change the trajectory of your career. This is a brilliant playbook for professionals who want to step up their game and truly own their success. I have seen the power of this approach in action-and IT WORKS!" -Rich Daly, Executive Vice President, Takeda Pharmaceuticals About the Book: One of the most influential business coaches of our time, Marshall Goldsmith helps businesspeople pinpoint career-harming behaviors, understand why they engage in them and, most importantly-stop. His book What Got You Here Won't Get You There wasn't just a runaway bestseller, it has helped untold numbers dramatically improve their careers and personal lives. Now, Goldsmith teams up with leading sales thought leaders Don Brown and Bill Hawkins to help you break the habits that specifically damage sales relationships. This dream team's combined clients have increased their sales from 5 to 30 percent-and their gross profit up to 50 percent! In short, their approach works. What Got You Here Won't Get You There in Sales! provides simple-to-use tools for maintaining and leveraging quality personal connections by doing something much easier than learning new behaviors: simply stopping old ones. When dealing with your customers, do you: Needlessly verbalize and execute every possible step in the sales process? Repeatedly initiate communic...
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071773942/?ar
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    Reverse deception : organized cyber threat counter-exploitation (2012)
    New York : McGraw-Hill
    Details
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Electronic counter-countermeasures ; Computer crimes ; Prevention ; Computer security ; Deception ; Electronic books ; Computer networks ; Security measures ; Computer security ; Management ; Information technology ; Security measures ; Data protection ; Electronic books ; local
    Abstract: In-depth counterintelligence tactics to fight cyber-espionage "A comprehensive and unparalleled overview of the topic by experts in the field."-- Slashdot Expose, pursue, and prosecute the perpetrators of advanced persistent threats (APTs) using the tested security techniques and real-world case studies featured in this one-of-a-kind guide. Reverse Deception: Organized Cyber Threat Counter-Exploitation shows how to assess your network's vulnerabilities, zero in on targets, and effectively block intruders. Discover how to set up digital traps, misdirect and divert attackers, configure honeypots, mitigate encrypted crimeware, and identify malicious software groups. The expert authors provide full coverage of legal and ethical issues, operational vetting, and security team management. Establish the goals and scope of your reverse deception campaign Identify, analyze, and block APTs Engage and catch nefarious individuals and their organizations Assemble cyber-profiles, incident analyses, and intelligence reports Uncover, eliminate, and autopsy crimeware, trojans, and botnets Work with intrusion detection, anti-virus, and digital forensics tools Employ stealth honeynet, honeypot, and sandbox technologies Communicate and collaborate with legal teams and law enforcement
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071772495/?ar
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    Ownership thinking : how to end entitlement and create a culture of accountability, purpose, and profit (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071773461 , 0071773460
    Language: English
    Pages: 1 online resource (xxvi, 242 p.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Employee ownership ; Management ; Employee participation ; Employee motivation ; Organizational effectiveness ; Electronic books ; Electronic books ; local
    Abstract: It's an insidious disease that is crippling companies, destroying our economy, and crushing potential. It's infecting the very roots of business performance, and it's spreading fast. It isn't the recession, market volatility, scandal, or greed. It's entitlement. And it may be killing your business. In myriad ways, entitlement has been cultivated for decades. As a result, too many employees today believe that they are entitled to a paycheck simply because they show up. Brad Hams has proven that we are not doomed to a path of entitlement and dependence. After more than 15 years working with hundreds of companies, he knows that the vast majority of employees addicted to entitlement actually want to engage, want to contribute, and feel much better about themselves when they are in an environment that requires them to do so. Now, with Ownership Thinking , Hams shares his strategy that will increase your company's productivity, employee retention, and profitability: The Right Education: Teach employees the fundamentals of business and finance, how their company makes money, and how they add-or take away-value. The Right Measures: Identify the organization's Key Performance Indicators and teach employees to forecast results in an environment of high visibility and accountability. The Right Incentives: Create incentive plans that are self-funding and clearly align employees' behavior to the organization's business and financial objectives. Your employees will learn to think and act like owners and will become active participants in the financial performance of the business. They will gain the self-esteem that is only possible through achievement and will reap rewards that are in alignment with the success of their organization. Meanwhile, you will enjoy your role more, sleep better at night, and leave a legacy that is far more inspiring and significant than you dreamed possible. Praise for Ownership Thinking "You would have to read a dozen other books to even come close to Ownership Thinking-a systematic and practical process for getting your employees to give that extra effort and brain power we know they possess." -Verne Harnish, CEO, Gazelles; author, Mastering the Rockefeller Habits "Brad Hams tells it like it truly is: transparency creates trust; trust creates engagement; engagement creates a healthy enterprise. This thoughtful and practical book shows you how to achieve all of these things and more." -Chip Conley, founder and executive chair, Jo...
    Note: Includes bibliographical references (p. [231]) and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071772457/?ar
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    Boost your interview IQ (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071797474 , 0071797475
    Language: English
    Pages: 1 online resource (1 v.)
    Edition: Rev. and expanded 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Employment interviewing ; Electronic books ; Electronic books ; local
    Abstract: The ultimate guide to acing any interview - revised and updated to give you the edge in today's competitive job market Job interviews aren't discussions; they're oral exams-and the candidate with all the right answers gets the job. Boost Your Interview IQ , Second Edition, helps you ace that big test with skill-building exercises, an in-depth "Interview IQ" test, and other resources to let you craft winning answers to the most important questions interviewers ask. In these pages, you'll discover ways to present your experiences in a compelling narrative that showcases your skills, knowledge, and personality-and you'll learn the right way to answer tricky "behavioral" questions like a pro. Plus you'll get interview strategies custom tailored to the needs of management/executive-level candidates, new graduates, career changers, and people reentering the market. In today's tough job market, the best-prepared candidate wins-and in this economy you're going to need every advantage to set you apart from the pack. Boost Your Interview IQ is the book that delivers the right tools to do the job of GETTING the job.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071797467/?ar
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    Web developer's cookbook : more than 300 ready-made PHP, JavaScript, and CSS recipes (2012)
    New York : McGraw-Hill
    Details
    ISBN: 9780071794329 , 0071794328
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Cascading style sheets ; JavaScript (Computer program language) ; Electronic books ; Web site development ; PHP (Computer program language) ; Electronic books ; local
    Abstract: 300+ Ready-to-Use PHP, JavaScript, and CSS Solutions Web Developer's Cookbook contains more than 300 PHP, JavaScript, and CSS recipes you can use right away to create interactive Web content. All of the solutions are fully documented and their functionality clearly explained, along with customization tips. The recipes include HTML examples and screen shots showing exactly how to apply them in real-world situations. Methods for using HTML5 to make Web pages even more interactive and dynamic are also provided. Shorten development time and sharpen your programming skills with help from this practical guide. Filled with tested recipes for: PHP Text processing * Image handling * Content management * Forms and user input * Internet * Chat and messaging * MySQL, sessions, and cookies * APIs, RSS, and XML * Incorporating JavaScript JavaScript Core functionality * Location and dimensions * Visibility * Movement and animation * Chaining and interaction * Menus and navigation * Text effects * Audio and visual effects * Cookies, Ajax, and security * Forms and validation * Solutions to common problems CSS Manipulating objects * Text and typography * Menus and navigation * Page layout * Visual effects * Dynamic objects * Dynamic text and typography * Incorporating JavaScript * Superclasses
    Note: Includes index. - Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071794312/?ar
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