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  • Online-Ressource  (63)
  • 2010-2014  (63)
  • 1980-1984  (9)
  • 1940-1944  (8)
  • 2014  (63)
  • Massachusetts Institute of Technology  (22)
  • Grimm, Wilhelm  (21)
  • National Defense Research Institute 〈U.S.〉  (18)
  • Press, World Trade
  • Schweizerische Gesellschaft für Volkskunde
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  • 1
    Online-Ressource
    Online-Ressource
    Göttingen : Dieterich
    Sprache: Deutsch
    Ausgabe: Große Ausg.
    Ausgabe: Online-Ausgabe Berlin Staatsbibliothek zu Berlin - Preußischer Kulturbesitz 2021 Historische Drucke digital
    Ausgabe: Nachlass Grimm digital
    Paralleltitel: Elektronische Reproduktion von Kinder- und Hausmärchen
    Schlagwort(e): Anthologie ; Kinderbuch ; Deutsch ; Märchen ; Prosa ; Literatur
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  • 2
    Online-Ressource
    Online-Ressource
    Berlin : bei G. Reimer
    Sprache: Deutsch
    Seiten:
    Ausgabe: Online-Ausgabe München Bayerische Staatsbibliothek 2022 1 Online-Ressource
    Paralleltitel: Elektronische Reproduktion von Kinder- und Haus-Märchen
    Schlagwort(e): Anthologie ; Kinderbuch ; Deutsch ; Märchen ; Prosa ; Literatur
    Anmerkung: In Fraktur
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  • 3
    Sprache: Deutsch
    Ausgabe: Große Ausgabe
    Ausgabe: Online-Ausgabe München Bayerische Staatsbibliothek 2022 1 Online-Ressource
    Paralleltitel: Elektronische Reproduktion von Kinder- und Hausmärchen
    Schlagwort(e): Anthologie ; Kinderbuch ; Deutsch ; Märchen ; Prosa ; Literatur
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
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  • 4
    Online-Ressource
    Online-Ressource
    Göttingen : Dieterich
    Sprache: Deutsch
    Ausgabe: Große Ausgabe
    Ausgabe: Online-Ausgabe München Bayerische Staatsbibliothek 2022 1 Online-Ressource
    Paralleltitel: Elektronische Reproduktion von Kinder- und Hausmärchen
    Schlagwort(e): Anthologie ; Kinderbuch ; Deutsch ; Märchen ; Prosa ; Literatur
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  • 5
    Sprache: Deutsch
    Seiten:
    Ausgabe: Online-Ausgabe München Bayerische Staatsbibliothek 2022 1 Online-Ressource
    Paralleltitel: Elektronische Reproduktion von Kinder- und Haus-Märchen
    Schlagwort(e): Anthologie ; Kinderbuch ; Deutsch ; Märchen ; Prosa ; Literatur
    Anmerkung: In Fraktur
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  • 6
    Online-Ressource
    Online-Ressource
    Göttingen : Dieterich
    Dazugehörige Bände/Artikel
    Sprache: Deutsch
    Ausgabe: Große Ausg.
    Ausgabe: Online-Ausgabe Berlin Staatsbibliothek zu Berlin - Preußischer Kulturbesitz 2021 Historische Drucke digital
    Ausgabe: Nachlass Grimm digital
    Paralleltitel: Elektronische Reproduktion von Kinder- und Hausmärchen
    Schlagwort(e): Anthologie ; Kinderbuch ; Deutsch ; Märchen ; Prosa ; Literatur
    Bibliothek Standort Signatur Band/Heft/Jahr Verfügbarkeit
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  • 7
    Online-Ressource
    Online-Ressource
    Zürich : Chronos | Zürich : Cotti | Basel : Schweizerische Gesellschaft für Volkskunde ; 1.1897 -
    ISSN: 0036-794X
    Sprache: Deutsch
    Seiten: Online-Ressource
    Erscheinungsverlauf: 1.1897 -
    Paralleltitel: Erscheint auch als Schweizerisches Archiv für Volkskunde
    DDC: 390
    Schlagwort(e): Zeitschrift
    Anmerkung: Gesehen am 13.11.2023 , Auch in franz. Sprache
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  • 8
    Online-Ressource
    Online-Ressource
    Hildesheim [u.a.] : Olms-Weidmann
    Dazugehörige Bände/Artikel
    Sprache: Deutsch
    Seiten: TIFF, Vers.6.0, 600 dpi, 1 bit (s/w), ITU group 4; Digitalisierungsvorlage: Primärausgabe
    Ausgabe: Electronic. ed. Hildesheim [u.a.] Olms 2006 Olms online. Reprints. Sammlung zur Philosophie und deutschsprachigen Literatur des 16. bis 20. Jahrhunderts
    Ausgabe: Göttingen GDZ
    Vorheriger Titel: Teilw. u.d.T. Grimm, Jacob: Sämtliche Werke
    Anmerkung: Nachdr. teilw. in der Reihe Documenta linguistica , SUB Göttingen
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  • 9
    Online-Ressource
    Online-Ressource
    Zürich : Chronos | Zürich : Cotti | Basel : Schweizerische Gesellschaft für Volkskunde ; 1.1897 -
    ISSN: 0036-794X
    Sprache: Deutsch
    Seiten: Online-Ressource
    Erscheinungsverlauf: 1.1897 -
    Paralleltitel: Druckausg. Schweizerisches Archiv für Volkskunde
    DDC: 390
    Schlagwort(e): Zeitschrift ; Zeitschrift ; Zeitschrift ; Zeitschrift
    Anmerkung: Gesehen am 26.04.2023 , Auch in franz. Sprache
    URL: Volltext  (kostenfrei)
    URL: Volltext  (teilw. kostenfrei)
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  • 10
    Sprache: Deutsch
    Seiten: Digitalisierungsvorlage: Original
    Ausgabe: Neubearbeitung
    Ausgabe: Online-Ausgabe Hannover Technische Informationsbibliothek (TIB) 2022
    Paralleltitel: Elektronische Reproduktion von Deutsches Wörterbuch
    RVK:
    RVK:
    RVK:
    Schlagwort(e): German language Dictionaries ; Deutsch Wörterbuch ; Wörterbuch ; Deutsch
    Anmerkung: Die Neubearbeitung umfasst nur die Buchstaben A-F (Band 1-9) , Erscheinungsbeginn: 1965 , Ab 1993 herausgegeben von der Berlin-Brandenburgischen Akademie der Wissenschaften und der Akademie der Wissenschaften zu Göttingen
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  • 11
    ISBN: 9783954182367
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: 2. Aufl.
    Serie: Märchen bei Null Papier
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    Paralleltitel: Weitere Ausg.
    DDC: 800
    Schlagwort(e): (Produktform)Electronic book text ; (Zielgruppe)ab 6 Jahre ; (BISAC Subject Heading)FIC010000 ; (BISAC Subject Heading)FIC042010 ; (BISAC Subject Heading)FIC010000 ; (VLB-WN)9230 ; Charles Dickens ; Hoffmann von Fallersleben ; Johann Wolfgang Goethe ; Joachim Ringelnatz ; Heinrich Heine ; Wilhelm Busch ; Kurt Tucholsky ; Jacob Grimm ; Wilhelm Grimm ; Hans Christian Andersen ; Wilhelm Hauff ; Ludwig Bechstein ; Theodor Storm ; E.T.A. Hoffmann ; (VLB-WN)9114 ; Vorlesebücher, Märchen, Sagen, Reime, Lieder
    Anmerkung: Lizenzpflichtig
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  • 12
    Online-Ressource
    Online-Ressource
    Berlin : Insel Verlag
    ISBN: 9783458753803 , 345875380X
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: 1. Aufl.
    Paralleltitel: Druckausg.
    Paralleltitel: Druckausg. Grimms Märchen
    DDC: 398.20943
    Schlagwort(e): Deutsch ; Märchen ; Deutsch ; Märchen ; Deutschland ; Deutschland ; Mitteleuropa ; Deutschland ; (Produktform)Electronic book text ; (BISAC Subject Heading)FIC014000 ; (VLB-Produktgruppen)TN000 ; (VLB-WN)9111: Nonbooks, PBS / Belletristik/Hauptwerk vor 1945 ; Märchen ; Legenden ; Illustrationen ; Brüder Grimm ; Anthologie ; Anthologie ; Deutsch ; Märchen ; Anthologie ; Deutsch ; Märchen
    Anmerkung: Lizenzpflichtig
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  • 13
    Online-Ressource
    Online-Ressource
    Köln : Anaconda Verlag
    ISBN: 9783730690826
    Sprache: Deutsch
    Seiten: Online-Ressource
    Paralleltitel: Druckausg.
    Paralleltitel: Druckausg. Deutsche Sagen
    DDC: 398.20943
    Schlagwort(e): Sage ; Deutschland ; (Produktform)Electronic book text ; (BISAC Subject Heading)FIC010000 ; (BISAC Subject Heading)FIC010000 ; Tannhäuser ; Lohengrin ; Rattenfänger ; Sagen ; Grimm ; Deutsche Sagen ; Brüder Grimm ; Gebrüder Grimm ; Grimms Märchen ; Grimms Sagen ; Rattenfänger von Hameln ; (VLB-WN)9114 ; Anthologie ; Anthologie ; Deutschland ; Sage ; Anthologie
    Anmerkung: Lizenzpflichtig
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  • 14
    Online-Ressource
    Online-Ressource
    Stuttgart : SWR Mediaservices GmbH
    ISBN: 9783956152887
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: ungekürzte Ausgabe
    DDC: 390
    Schlagwort(e): (Produktform)Downloadable audio file ; (BISAC Subject Heading)FIC010000 ; (Produktform (spezifisch))MP3 format ; (BISAC Subject Heading)FIC004000 ; (VLB-WN)9111 ; (VLB-WN)9114 ; Erzählende Literatur: Hauptwerk vor 1945
    Anmerkung: Lizenzpflichtig
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  • 15
    ISBN: 9783958621916
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: ungekürzte Ausgabe
    DDC: 390
    Schlagwort(e): (Produktform)Downloadable audio file ; (BISAC Subject Heading)FIC010000 ; (Produktform (spezifisch))MP3 format ; (VLB-WN)9114
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  • 16
    ISBN: 9783958621435
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: ungekürzte Ausgabe
    DDC: 390
    Schlagwort(e): (Produktform)Downloadable audio file ; (BISAC Subject Heading)FIC010000 ; (Produktform (spezifisch))MP3 format ; (VLB-WN)9114
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  • 17
    ISBN: 9783958621022
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: ungekürzte Ausgabe
    DDC: 390
    Schlagwort(e): (Produktform)Downloadable audio file ; (BISAC Subject Heading)FIC010000 ; (Produktform (spezifisch))MP3 format ; (VLB-WN)9114
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  • 18
    ISBN: 9783899649581
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: ungekürzte Ausgabe
    DDC: 390
    Schlagwort(e): (Produktform)Downloadable audio file ; (BISAC Subject Heading)FIC010000 ; (Produktform (spezifisch))MP3 format ; (VLB-WN)9114
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  • 19
    ISBN: 9780691160597
    Sprache: Englisch
    Seiten: Online-Ressource (566 p)
    Ausgabe: Online-Ausg.
    Paralleltitel: Print version The Original Folk and Fairy Tales of the Brothers Grimm : The Complete First Edition
    DDC: 398.20943
    Schlagwort(e): Fairy tales -- Germany ; Tales -- Germany ; Folklore -- Germany ; Electronic books ; Electronic books
    Kurzfassung: When Jacob and Wilhelm Grimm published their Children's and Household Tales in 1812, followed by a second volume in 1815, they had no idea that such stories as "Rapunzel," "Hansel and Gretel," and "Cinderella" would become the most celebrated in the world. Yet few people today are familiar with the majority of tales from the two early volumes, since in the next four decades the Grimms would publish six other editions, each extensively revised in content and style. For the very first time, The Original Folk and Fairy Tales of the Brothers Grimm makes available in English all 156 stories from t
    Beschreibung / Inhaltsverzeichnis: Cover; Title; Copyright; Dedication; CONTENTS; List of Figures; Acknowledgments; Introduction: Rediscovering the Original Tales of the Brothers Grimm; Note on the Text and Translation; VOLUME I; PREFACE TO VOLUME I; 1. The Frog King, or Iron Henry; 2. The Companionship of the Cat and Mouse; 3. The Virgin Mary's Child; 4. Good Bowling and Card Playing; 5. The Wolf and the Seven Kids; 6. The Nightingale and the Blindworm; 7. The Stolen Pennies; 8. The Hand with the Knife; 9. The Twelve Brothers; 10. Riffraff; 11. Little Brother and Little Sister; 12. Rapunzel
    Beschreibung / Inhaltsverzeichnis: 13. The Three Little Men in the Forest14. Nasty Flax Spinning; 15. Hansel and Gretel; 16. Herr Fix­It­Up; 17. The White Snake; 18. The Journey of the Straw, the Coal, and the Bean; 19. The Fisherman and His Wife; 20. A Story about a Brave Tailor; 21. Cinderella; 22. How Some Children Played at Slaughtering; 23. The Little Mouse, the Little Bird, and the Sausage; 24. Mother Holle; 25. The Three Ravens; 26. Little Red Cap; 27. Death and the Goose Boy; 28. The Singing Bone; 29. The Devil with the Three Golden Hairs; 30. Little Louse and Little Flea; 31. Maiden without Hands; 32. Clever Hans
    Beschreibung / Inhaltsverzeichnis: 33. Puss in Boots34. Hans's Trina; 35. The Sparrow and His Four Children; 36. The Little Magic Table, the Golden Donkey, and the Club in the Sack; 37. The Tablecloth, the Knapsack, the Cannon Hat, and the Horn; 38. Mrs. Fox; 39. The Elves; About the Shoemaker for Whom They Did the Work; About a Servant Girl Who Acted as Godmother; About a Woman Whose Child They Had Exchanged; 40. The Robber Bridegroom; 41. Herr Korbes; 42. The Godfather; 43. The Strange Feast; 44. Godfather Death; 45. The Wandering of Thumbling, the Tailor's Son; 46. Fitcher's Bird; 47. The Juniper Tree; 48. Old Sultan
    Beschreibung / Inhaltsverzeichnis: 49. The Six Swans50. Briar Rose; 51. The Foundling; 52. King Thrushbeard; 53. Little Snow White; 54. Simple Hans; 55. Rumpelstiltskin; 56. Sweetheart Roland; 57. The Golden Bird; 58. Loyal Godfather Sparrow; 59. Prince Swan; 60. The Golden Egg; 61. The Tailor Who Soon Became Rich; 62. Bluebeard; 63. The Golden Children; 64. The Simpleton; The White Dove; The Queen Bee; The Three Feathers; The Golden Goose; 65. All Fur; 66. Hurleburlebutz; 67. The King with the Lion; 68. The Summer and the Winter Garden; 69. Jorinda and Joringel; 70. Okerlo; 71. Princess Mouseskin; 72. The Pear Refused to Fall
    Beschreibung / Inhaltsverzeichnis: 73. The Castle of Murder74. Johannes Waterspring and Caspar Waterspring; 75. The Bird Phoenix; 76. The Carnation; 77. The Carpenter and the Turner; 78. The Old Grandfather and the Grandson; 79. The Water Nixie; 80. The Death of Little Hen; 81. The Blacksmith and the Devil; 82. The Three Sisters; 83. The Poor Maiden; 84. The Mother­in-Law; 85. Fragments; Snowflower; The Princess with the Louse; Prince Johannes; The Good Cloth; 86. The Fox and the Geese; VOLUME II; PREFACE TO VOLUME II; 1. The Poor Man and the Rich Man; 2. The Singing, Springing Lark; 3. The Goose Girl; 4. The Young Giant
    Beschreibung / Inhaltsverzeichnis: 5. The Gnome
    Anmerkung: Description based upon print version of record
    URL: Volltext  (lizenzpflichtig)
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  • 20
    ISBN: 9783899649611
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: ungekürzte Ausgabe
    DDC: 390
    Schlagwort(e): (Produktform)Downloadable audio file ; (BISAC Subject Heading)FIC010000 ; (Produktform (spezifisch))MP3 format ; (VLB-WN)9114
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  • 21
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Personnel management ; Database industry ; Electronic data processing personnel ; Database management ; Electronic books ; Electronic books ; local
    Kurzfassung: Simply hiring expensive data scientists isn't enough. To create real business value with data scientists, top management must learn how to manage them effectively.
    Anmerkung: Description based on online resource; title from cover page (Safari, viewed May 5, 2015)
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  • 22
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Performance ; Management ; Executives ; Electronic books ; Electronic books ; local
    Kurzfassung: The Industrial Revolution brought the decline of small-scale, cottage production and the rise of large, integrated businesses; Adam Smith's invisible hand was replaced with what business historian Alfred D. Chandler Jr., called the "visible hand" of management. But now that pendulum appears to be swinging the other way - to a system of loose networks, virtual businesses and peer-to-peer interactions. A supposed hallmark of the new economy has been the decline of managerial authority. Management gurus, consultants and pundits have proclaimed that hierarchy is out. Modern organizations such as online retailer Zappos have come to favor flat hierarchies with widely distributed authority. And yet, given the demands of the current environment, authors Nicholai J. Foss and Peter G. Klein argue that managerial authority is still essential in situations where (1) decisions are time-sensitive; (2) key knowledge is concentrated within the management team; and (3) there is need for internal coordination. Such conditions, they observe, are also hallmarks of our networked, knowledge-intensive and hypercompetitive economy. While it is true that many knowledge workers no longer need a boss to direct them to tasks or monitor their day-to-day progress, the authors contend that the role of managers and the definition of "authority" needs to change. Managers need to move away from specifying methods and processes in favor of defining the principles they want people to apply or the goals they want people to meet. In other words, the main task for top management is to define and implement the organizational rules of the game. To be sure, procedures for defining rules and frameworks can themselves be delegated and nested. Indeed, when a company's key assets are knowledge workers whose skills and behaviors are difficult to assess objectively, companies will need to increasingly rely on more subjective assessments of performance, which must be carried out by managers.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 23
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Corporation law ; Corporate governance ; Law and legislation ; Electronic books ; Electronic books ; local
    Kurzfassung: Companies have increasingly recognized that legal capabilities are crucial for ongoing corporate success, and they understand the importance of working with legal counsel. All too often, though, senior executives still view the law as a constraint on managerial decisions, primarily perceiving it as an issue of cost and compliance. But this limited perspective of the law does not explain how some leading companies, such as Qualcomm and the Walt Disney Co., have managed to deploy their legal departments to shape the legal environment in order to secure long-term competitive advantage. In their research, the authors have developed a framework that can help executives identify the different ways in which legal strategies can be used to achieve various corporate goals, including the identification of value-creating opportunities. The framework consists of five different legal pathways, which the authors describe using examples such as Qualcomm, Microsoft, United Parcel Service and Xerox. In order of least to greatest strategic impact, the five legal pathways are (1) avoidance, (2) compliance, (3) prevention, (4) value and (5) transformation. In the avoidance pathway, managers see the law as an obstacle to their desired business goals. Companies operating in the avoidance pathway will often have lax internal controls or a failure to perform due diligence, and this approach can lead to disaster. Companies in the compliance pathway recognize that the law is an unwelcome but mandatory constraint, and they think of compliance basically as a cost that needs to be minimized. For businesses in the prevention pathway, managers take a more proactive approach, using the law to preempt future business-related risks. The value pathway represents a fundamental shift in mind-set, from risk management to value creation; managers use the law to craft strategies that increase ROI in ways that can be directly tied to a profit-and-loss statement. For companies in the transformation pathway, executives have integrated their legal strategy not only within the organization's various value-chain activities but also with the value chains of important external partners. Finding the right legal pathway for a particular company requires more than just a consideration of the overall business model. Other key factors include managers' attitudes toward the law and their level of legal knowledge, the sophistication of legal counsel and, in particular, the legal department's abil...
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 24
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Intellectual property ; China ; Electronic books ; Electronic books ; local
    Kurzfassung: Intellectual property protection is the No. 1 challenge for multinational corporations operating in China. According to the U.S. government, China accounted for nearly 80% of all IP thefts from U.S.- headquartered organizations in 2013, causing an estimated $300 billion in lost business. For European manufacturers, the loss of IP in China reduced potential profits by 20%. The effects from IP leakage are visible in counterfeited items including toys, luxury goods and automotive and aircraft parts. But IP violations go beyond products. They extend to pirated operational processes and entire business and service models. For many multinational corporations, IP leakage becomes a barrier to integrating Chinese sites and partners into global innovation activities. IP leakage frequently occurs through staff transfers or shared practices from foreign multinational corporations to local joint ventures or supply chain partners. For multinationals, this type of IP leakage is often a calculated risk worth taking. However, unintended IP leakage can affect a company's reputation and profitability. Even worse, it can create powerful local or even global competitors. To learn about how companies are managing the China IP protection challenge, authors Andreas Schotter and Mary Teagarden studied more than 50 multinational corporations. They identified nine IP protection practices that companies can use in China. Four of the practices are defensive and externally focused; the other five are proactive and internal. Together, these practices, which operate on the strategy, legal and business intelligence layers, create what the authors call the "IP protection web," which allows corporations to (1) expand faster within China and across other emerging markets; (2) improve performance; and (3) enhance local and global innovativeness. According the authors, most of the companies they studied learned to protect their IP through trial and error - there is no single "best" process or practice. However, the changing composition of IP risk creates a need for ongoing reconfiguration. Indeed, as Chinese companies become more skillful at absorbing leaked IP from those employees who formerly worked for international rivals, international companies must develop more sophisticated responses and develop new ways to engender loyalty.
    Anmerkung: "Global"--Cover. - Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 25
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Social media ; Marketing ; Internet marketing ; Electronic books ; Electronic books ; local
    Kurzfassung: A recent survey by Deloitte and MIT Sloan Management Review suggests that companies are starting to derive real value from social business (defined to include activities that use social media, social software and technology-based social networks to enable connections between people, information and assets). However, that business value is concentrated most strongly in companies that have reached a certain level of sophistication in relation to their social business initiatives. MIT Sloan Management Review and Deloitte have been exploring the impact of social media on business over the past three years through surveys, data analysis and interviews with executives and academics. The latest survey explored whether companies are deriving value from their social business initiatives. Sixty-two percent of managers surveyed report that their organization's social business initiatives are at least somewhat successful at meeting their stated business objectives, while 63% of respondents report that social business has positively affected business outcomes at their company. Fifty-nine percent of respondents in multinational companies report that social business helps them operate across geographies. Perhaps equally compelling is the extent to which individual employees indicate the value of social business to their daily work. Fifty-seven percent of respondents say that it is at least somewhat important for them to work for companies with mature social business practices, while 46% of respondents say that social business is at least somewhat important for decision making in their day-to-day role. A key factor in whether companies are able to derive positive benefits from social business is social business maturity. The researchers asked survey respondents to envision a company with ideal social business practices and then to assess how close their company was to that ideal. The higher a respondent rates his or her company, the more likely they are to report that the company is deriving business value from its social business initiatives. For example, 92% of respondents from the companies with the most mature social business practices say that social business helps them operate across geographies. The data shows that, based on maturity, different groups share distinctive social business practices. Thus, while incremental improvements to existing social business practices are likely to yield positive business outcomes, the kinds of benefits asso...
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 26
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Consumers ; Research ; Ethnology ; Marketing research ; Electronic books ; Electronic books ; local
    Kurzfassung: Ethnography has often been portrayed as a "fly on the wall" technique, with anthropologists lurking in people's homes to observe consumers' unadulterated lives. The authors argue that this description does not do justice to the way ethnography actually works in the corporate world or to ethnography's increasingly important role in formulating business strategy. The authors' research across a variety of companies suggests that ethnography - artful in situ investigation into what customers do and feel and how they talk about what they do and feel - is a powerful tool to use to gain insights into your market. To arrive at a more in-depth understanding of how corporations use ethnography to their advantage, the authors conducted interviews with executives in various industries worldwide, including Ford and Wells Fargo. Where data analytics and surveys provide flattened snapshots, ethnography contributes an empathic understanding of how consumers live, work and play through gritty and detailed descriptions. Whether conveyed in video format, presentations or reports, these stories describe how people confront and surmount the hurdles they encounter in meeting their responsibilities and fulfilling their hopes in our globalized consumer culture. By delving into the richness of people's life stories, ethnographic research can pivot companies away from less meaningful segmentation parameters, such as demographics or purchase history, and toward those that drive behavior, such as purpose and intent. Quantitative techniques such as factor analysis can subsequently be applied to locate and size market segments. Consistent with the idea that ethnography helps organizations deal more effectively with market complexities, the executives the authors interviewed often talked about ethnography as having helped them sort out puzzling data. While these discussions call into dispute the perception that ethnography is merely an exploratory technique, they also underline the point that ethnographic stories often provide insight into consumer behavior that is hard to come by in other ways.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 22, 2015)
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  • 27
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Boards of directors ; Management ; Strategic planning ; Electronic books ; Electronic books ; local
    Kurzfassung: In a world where business models are evolving rapidly and new competitors can emerge almost overnight, strategic thinking - especially at the top of the company - is more important than ever to a company's survival. However, the authors argue, boards of directors have no clear model to follow when it comes to developing the strategic role that is best suited to the company they oversee. As with other leadership roles, the one played by the board varies with the company's culture and the norms and legal requirements of its home country, as well as the norms of the industry. More importantly, the board must play a role that matches the strategic needs of the company and the state of its sector. The board of a young company, for example, usually needs to wrestle with different strategic issues than the board of a long-established company. In the authors' view, three dimensions shape the board's contributions to strategy: 1. A Definition of Strategy Companies define strategy in different ways, depending on their place in their industry and the nature of their industry. Often boards go wrong simply because they have not defined the right measures of competition or the right challenges on which to focus. 2. The Role of the Board The board's role in strategy may range from that of advisers who supervise the strategy to full coauthors of the company's game plan. 3. The Context of the Company The board's involvement in strategy also depends on the context or environment in which the company competes. If the company operates in a market that has a fairly simple and stable competitive dynamic, the board may be well advised to remain distant and largely hands-off on strategy questions. In a more chaotic context, however, a board may choose to take a stronger, hands-on approach to strategy development. These three variables, and the interaction among them, make determining a board's responsibilities for strategy a complex decision. However, the authors suggest, analyzing the three variables in detail can help clarify how a given board can best contribute to a company's strategy.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 28
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Investment analysis ; Business planning ; Electronic books ; Electronic books ; local
    Kurzfassung: Managers often must make decisions about complex strategic issues, and they are expected to make choices carefully and objectively. A retailer, for example, may need to decide whether to bid more in a highly competitive auction. Or a manufacturer may want to determine how long to hold onto a money-losing plant as the economy sinks into a recession. In boom times, deals are often in demand and expensive (and acquirers tend to know it); but when the economy cools off, acquisitions fall out of favor and prices decline. Conventional capital budgeting methods for valuing acquisitions and investments (such as discounted cash flow) may result in overpricing in "hot" deal markets and underpricing in "cold" deal markets. By setting potential deals in the context of real options theory and behavioral economics, authors Han Smit and Dan Lovallo write, executives can compensate for potential biases. Investor exuberance, the positive sentiments of boards and interest by rivals can cause executives to view acquisition opportunities as more attractive than they actually are in "hot" deal markets. Loss aversion and a narrow perspective that does not consider long-term growth options, meanwhile, can subdue acquisition behavior during "cold" markets. The article is designed to improve the use of valuation methods and help mitigate decision biases. Treating acquisition decisions as simple go/no-go choices based on expected cash flows, the authorswrite, creates an unhealthy dynamic. Because it's difficult for executives to recognize their own biases, the authors suggest using a formalized process to de-bias the decision-making team. First, managers must determine whether they are facing an investment in a "hot" or "cold" deal market (something that can often be revealed by the number of deals), after which the authors propose taking a broader view, supported by checklists. A valuation checklist can help executives temper their natural inclination to focus on growth options in "hot" markets and refocus it on staging, deferring or recouping their investments. Similarly, a checklist can help executives divert their natural attention from short-term risk to long-term growth options in "cold" deal markets.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 29
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Decision making ; Electronic discussion groups ; Electronic books ; Electronic books ; local
    Kurzfassung: In the digital age, we are inundated with other people's opinions. We browse books on Amazon with awareness of how other customers liked (or disliked) a particular tome. On Expedia, we compare hotels based on user ratings. On YouTube, we can check out a video's thumbs-up/thumbs-down score to help determine if it's worth our time. For the most part, consumers have faith in online ratings and view them as trustworthy. But, the author argues, this trust may be misplaced. The heart of the problem lies with our herd instincts - natural human impulses characterized by a lack of individual decision making - that cause us to think and act in the same way as other people around us. When it comes to online ratings, our herd instincts combine with our susceptibility to positive "social influence." When we see that other people have appreciated a certain book, enjoyed a hotel or restaurant or liked a particular doctor, this can cause us to feel the same positive feelings and to provide a similarly high online rating. The author describes an experiment that he and two colleagues conducted on a social news-aggregation website. On the site, users rate news articles and comments by voting them up or down based on how much they enjoyed them. The researchers randomly manipulated the scores of comments with a single up or down vote and then measured the impact of these small manipulations on subsequent scores. The results were striking. The positive manipulations created a positive social influence bias that persisted over five months and that ultimately increased the comments' final ratings by 25%. Negatively manipulated scores, meanwhile, were offset by a correction effect that neutralized the manipulation: Although viewers of negatively manipulated comments were more likely to vote negative (evidence of negative herding), they were even more likely to positively "correct" what they saw as an undeserved negative score. This social-influence bias snowballs into disproportionately high scores, creating a tendency toward positive ratings bubbles. Positively manipulated scores were 30% more likely than control comments (the comments that the researchers did not manipulate) to reach or exceed a score of 10. A positive vote didn't just affect the mean of the ratings distribution; it pushed the upper tail of the distribution out as well, meaning a single positive vote at the beginning could propel comments to ratings stardom.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 30
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Quantitative research ; Industrial management ; Electronic books ; Electronic books ; local
    Kurzfassung: A majority of managers see the importance of increasing the use of analytics in decision making, according to a recent survey of 2,037 managers conducted by MIT Sloan Management Review, in partnership with SAS Institute. More than half of this year's survey respondents strongly agree that their organization needs to step up the use of analytics to make better business decisions - and that percentage rises to 87% if respondents who agree "somewhat" are included. This finding - that a majority of survey respondents agree strongly about the need to step up analytics use - holds true across a range of industries. Several forces, the authors argue, are helping spur managers' interest in analytics, including increased market complexity (for example, omnichannel retailing that encompasses both digital and brick-and-mortar channels) and the availability of better analytics tools and data. The authors report that some companies are sharing their data and analytics with business partners in order to meet strategic business objectives. For example, WellPoint, a U.S. health insurer based in Indianapolis, Indiana, is using analytics to help forge a payment model with physicians that rewards providers when they reduce overall health-care costs and enhance quality and health outcomes. Specifically, WellPoint is converting administrative claims and authorization data into useful information about populations of patients and sharing that information with physicians and their care teams. The survey data suggests that companies for which analytics has improved the ability to innovate are more likely to share data with partners and suppliers. Half of this year's survey respondents somewhat or strongly agree that analytics is helping their organization innovate - and 16% believe that strongly. Those survey respondents who strongly agree that analytics is helping their organization innovate are much more likely to say they collaborate with partners and suppliers through the use of analytics than respondents who don't think that analytics is helping their company innovate. The authors conclude that as companies use analytics to improve their ability to innovate, they also tend to collaborate more through their use of analytics: Analytics becomes an important medium through which organizations interact with both internal and external stakeholders. Thus, organizations that innovate thanks to analytics don't merely increase their use of analytics in decision ma...
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 22, 2015)
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  • 31
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Marketing ; Competition ; Commerce ; Electronic books ; Electronic books ; local
    Kurzfassung: New research suggests that a smaller company can benefit by making consumers aware that it competes against bigger corporations.
    Anmerkung: Description based on online resource; title from cover page (Safari, viewed May 5, 2015)
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  • 32
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Opportunism (Psychology) ; Business ; Electronic books ; Electronic books ; local
    Kurzfassung: Capturing new growth opportunities is fundamental to strategy, innovation and entrepreneurship. These days, experimentation and improvisational change are in. But how should managers address the challenge? The answer, the authors argue, can be more complex and more crucial to a company's success than previously thought. Their research on mature corporations, growing businesses and new ventures suggests a paradoxical tension between focus and flexibility that can define or break a business. Based on more than 150 interviews with managers at 30 companies in North America, Europe and Asia, the authors conclude that focus is still critical and may be just as important as flexibility. What's more, they conclude that a company's focus may influence its flexibility and vice versa. There are two components to capturing a new business opportunity: opportunity selection and opportunity execution. Opportunity selection involves determining which customer problem to solve, whereas opportunity execution deals with solving the problem. The authors point out that most books, articles and thought leaders focus on opportunity execution - how to create value by developing solutions. But research suggests that innovation initiatives often move so quickly to identify a solution that the innovators have to cycle back to figure out which problem they are actually solving. The authors found that opportunity selection appears to matter as much as opportunity execution. More importantly, how managers approach opportunity selection (whether with flexibility or with focus) has a critical impact on how successful they are at opportunity execution. The authors observed that managers and entrepreneurs tend to fall into two groups: opportunists and strategists. Opportunists rely on a less scripted and more flexible approach to opportunity selection, letting emergent customer inquiries shape opportunity selection. Strategists follow a different pattern. They constrain the selection of opportunities so that they pursue opportunities that are more likely to result in success, and they try to capture several opportunities in a row versus one in isolation. The authors found that companies that were more focused in opportunity selection were often more flexible in opportunity execution.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 33
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Industrial location ; United States ; Industrialists ; United States ; Regional planning ; United States ; Electronic books ; Electronic books ; local
    Kurzfassung: Rising labor costs in China and other emerging economies, high supply chain and logistics costs, and wide differentials in energy costs in different parts of the world are provoking a fresh round of relocation of manufacturing and production. While some labor-intensive jobs are moving out of China to Southeast Asia or the next emerging low-cost regions, some manufacturing work is also returning to the United States. Wal-Mart is facilitating reshoring efforts among its suppliers, and consultants are offering reshoring conferences, reports and lots of advice. While the data on comparative labor and factor costs may be compelling, reshoring - bringing assembly work back from abroad - is hard work, notes author Willy C. Shih. This is especially true when needed resources (the supplier base, the workforce and even the company's own internal product design capabilities) have atrophied. Shih studied several initiatives aimed at rebuilding regional capacity in the United States (including at GE's Appliance Park in Kentucky and two Flextronics International plants in Texas) and other examples in Europe and Asia to identify lessons about what works. The benefits were no surprise. Placing manufacturing close to the market minimizes inventory in the pipeline, reduces delivery times and shortens ordering cycles. The challenges were less apparent: the need to stabilize the workforce, address skill gaps, rethink the capital/labor ratio, localize the supply base and rethink product design to leverage the proximity to manufacturing. In many ways, Shih writes, the challenges of reshoring to the United States are the challenges of reshoring in any market in the world. Managers must design supply chains for the production of goods that balance proximity to diverse markets with the locations of their capabilities and their supply ecosystems. Doing that well, Shih argues, will always be a source of competitive advantage.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 34
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Employee motivation ; Creative ability in business ; Electronic books ; Electronic books ; local
    Kurzfassung: How do you inspire employees to become more motivated and perform better? By challenging them to test their creativity and collaboration skills through a team-based contest.
    Anmerkung: Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 35
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Pricing ; Consumer goods ; Customer relations ; Electronic books ; Electronic books ; local
    Kurzfassung: For most companies, pricing has always been a sensitive, private affair. This article is directed at managers who seek to profit from product differentiation and take maximum advantage of their ability to stand out. Instead of leaving good money on the table and struggling to convert product differentiation into revenue, the authors argue, companies should consider enlisting the pricing help of their customers. Outsourcing pricing isn't an all-or-nothing proposition. Managers can select pricing models ranging from complete oversight to complete delegation. Citing examples from companies including Google, Uber, Orbitz, Volkswagen, Coca-Cola and Humble Bundle, the article integrates classic views on pricing with the latest research and practice to develop a simple framework to help managers decide how much pricing control they should retain and how much they should relinquish to customers. For most businesses, the default approach is having a single fixed price and selling to anyone willing to pay that amount. However, authors Marco Bertini and Oded Koenigsberg argue that this is economically inefficient: Those prepared to pay more in effect receive a discount; those willing to pay less (but an amount that's still profitable) are turned away. For companies interested in interactive approaches to pricing, the authors discuss three collaborative models: auctions, name-your-own-price auctions and negotiations. In the authors' view, asking customers to weigh in on price can have benefits that go beyond promoting greater efficiency. It can promote customer engagement, provide opportunities for customization, allow managers to signal information about their company or product and open up opportunities for increasing market share.
    Anmerkung: "Marketing"--Cover. - Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed May 5, 2015)
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  • 36
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Technological innovations ; Management ; Creative ability in business ; Electronic books ; Electronic books ; local
    Kurzfassung: In May 2013, software giant SAP announced plans to hire hundreds of people diagnosed with autism, with a target of having people with autism represent 1% of the company's work force by 2020. The Merriam-Webster dictionary defines autism as a developmental disorder associated with "impairment of the ability to communicate with others" and "preoccupation with repetitive activities of restricted focus." Companies don't typically seek out these characteristics in new hires. But SAP took a different perspective. "We share a common belief that innovation comes from the 'edges,'" one SAP executive stated in the company's press release. "Only by employing people who think differently and spark innovation will SAP be prepared to handle the challenges of the 21st century." More specifically, the company had discovered that some people with autism have abilities that are extremely well-suited to performing some vital information technology tasks. SAP's move embodies an emerging management principle - the authors Robert D. Austin and Thorkil Sonne call it "the dandelion principle" - and offers an alternative way of thinking about human resources management. In some ways, the "dandelion principle" turns some of the basic tenets about how to recruit and manage people inside out. The authors use the dandelion as metaphor because, they note, dandelions are actually nutritious - but are seen as weeds in the context of a green lawn that demands uniformity. The industrial economy, the authors argue, required uniformity in operations. In the industrial economy, companies could often win by operating more efficiently than rivals. Today, that's no longer enough. Faced with lower-cost competition from developing countries, established companies also need to innovate, to offer products that are better than what's available from competitors. But innovation, the authors observe, calls for organizational capabilities different than efficiency. Efficiency requires getting people and machines to mesh more smoothly; the emphasis is on parts fitting in and reducing variation around averages. Innovation, by contrast, involves finding new and better ideas and using new processes. Managing innovation is less about averages and more about understanding outliers. The emphasis is on increasing interesting variation, then identifying value in some of the variants. In an innovation-oriented economy, the authors contend, companies may benefit from accommodating employees wit...
    Anmerkung: "Leading your team"--Cover. - Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 37
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Market surveys ; Focus groups ; Marketing research ; Consumers ; Research ; Electronic books ; Electronic books ; local
    Kurzfassung: Most managers know that listening to customers makes good business sense. Businesses have much to gain from actively seeking and encouraging customer participation, which the authors define as getting customers to provide constructive suggestions and share their ideas on how to shape product and service offerings. Yet many companies only pay lip service to this idea. Rather than encouraging customers to share their views about the company and its products with managers, the authors found, companies tend to focus on encouraging customers to take part in spreading positive word of mouth. Yet word of mouth is only one type of voluntary behavior that customers engage in. Moreover, it indicates only what people on the outside are saying, not how companies can improve their offerings or what customers may be looking for. The authors, who conducted surveys of customers as well as interviews and roundtable discussions with senior executives in a variety of industries, found that both customer word of mouth and customer- to-business interactions are associated with a customer's propensity to buy more of a company's products and services. While not all satisfied customers become repeat buyers, encouraging them to provide feedback and suggestions helps tie them more closely to the business. Companies can even recapture defecting customers simply by contacting them and encouraging them to participate. In addition, customer-to-business interaction is often more malleable than customer-to-customer word of mouth and more readily within the control of management. In a study of customers of a global bank, the authors found that customers who purchased the most were individuals who participated and engaged in much word-of-mouth behavior. High participation/ high word-of-mouth customers were the most loyal and attached to the brand; customers who did not participate tended to be the least valuable, the least loyal and the least attached to the organization regardless of whether they spread positive word of mouth. The implications of the findings are that fostering customer participation can be very valuable and that companies are better off emphasizing customer participation over word of mouth (as opposed to the reverse), because it creates more customer "stickiness" (as in greater attachment and commitment). Nevertheless, the authors say, the two approaches should be seen as two sides of a coin, working both internally and externally to build financ...
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 22, 2015)
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  • 38
    ISBN: 9783958621565
    Sprache: Deutsch
    Seiten: Online-Ressource
    Ausgabe: ungekürzte Ausgabe
    DDC: 390
    Schlagwort(e): (Produktform)Downloadable audio file ; (BISAC Subject Heading)FIC010000 ; (Produktform (spezifisch))MP3 format ; (VLB-WN)9114
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  • 39
    ISBN: 9780833084248 , 0833085220 , 0833084240 , 9780833085221
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xiii, 47 pages)
    Serie: RAND Corporation research report series RR-374-OSD
    Paralleltitel: Print version Burkhauser, Susan Elements of success
    Schlagwort(e): Military discharge ; Education, Secondary Evaluation ; Military discharge ; Education, Secondary ; Military Administration ; Military & Naval Science ; Law, Politics & Government ; HISTORY ; Military ; Other ; Armed Forces ; Personnel management ; United States ; Education, Secondary ; Evaluation ; Military discharge ; Recruiting and enlistment ; United States Armed Forces ; Recruiting, enlistment, etc ; United States Armed Forces ; Personnel management ; United States ; United States ; Electronic books
    Kurzfassung: The U.S military services have traditionally used a tiering system, including education credentials such as high school diplomas, in combination with Armed Forces Qualification Test (AFQT) scores to help gauge the likelihood of a recruit persevering through his or her first term of service. But what about less traditional credentials, such as diplomas earned through homeschooling and distance learning? The Office of the Under Secretary of Defense (Personnel and Readiness) asked RAND to examine whether its current education-credential tiering policy is still useful in predicting first-term attrition. The authors examined attrition rates at 12, 24, and 36 months of service for all enlistees from 2000 through 2011. Using statistical regression techniques, they compared attrition rates for those with distance learning or homeschool credentials to those of high school diploma holders, after controlling for other observable population differences. Overall, the analyses support current tiering policy classifying homeschool diplomas as Tier 1 if a recruit's AFQT score is 50 or higher (i.e., they are treated the same as high school diploma holders) or Tier 2 if a recruit's AFQT score is lower than 50. The results also support classifying distance learning credentials as Tier 2 regardless of AFQT score
    Kurzfassung: The U.S military services have traditionally used a tiering system, including education credentials such as high school diplomas, in combination with Armed Forces Qualification Test (AFQT) scores to help gauge the likelihood of a recruit persevering through his or her first term of service. But what about less traditional credentials, such as diplomas earned through homeschooling and distance learning? The Office of the Under Secretary of Defense (Personnel and Readiness) asked RAND to examine whether its current education-credential tiering policy is still useful in predicting first-term attrition. The authors examined attrition rates at 12, 24, and 36 months of service for all enlistees from 2000 through 2011. Using statistical regression techniques, they compared attrition rates for those with distance learning or homeschool credentials to those of high school diploma holders, after controlling for other observable population differences. Overall, the analyses support current tiering policy classifying homeschool diplomas as Tier 1 if a recruit's AFQT score is 50 or higher (i.e., they are treated the same as high school diploma holders) or Tier 2 if a recruit's AFQT score is lower than 50. The results also support classifying distance learning credentials as Tier 2 regardless of AFQT score
    Anmerkung: Includes bibliographical references (page 47)
    URL: Volltext  (kostenfrei)
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  • 40
    ISBN: 9780833085153 , 0833086731 , 0833085158 , 9780833086730
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xviii, 83 pages)
    Paralleltitel: Print version Riposo, Jessie Prolonged cycle times and schedule growth in defense acquisition
    Schlagwort(e): Armed Forces Procurement ; Armed Forces ; Military Administration ; Military & Naval Science ; Law, Politics & Government ; Armed Forces ; Procurement ; TECHNOLOGY & ENGINEERING ; Military Science ; Electronic books
    Kurzfassung: This report summarizes a selection of the defense acquisition literature from the 1960s to the present on potential sources of prolonged acquisition cycle times and schedule growth, as well as potential opportunities for improvement. It presents the range of possible causes of schedule-related problems and various recommendations cited for improving schedules by various authors and organizations. This report does not provide critical analysis or an assessment of the strengths or weaknesses of the claims made in the literature. Rather, it provides a starting point for further research or consideration by government acquisition professionals, oversight organizations, and the analytic community. We identified the following reasons for schedule delays in the literature: (1) the difficulty of managing technical risk (e.g., program complexity, immature technology, and unanticipated technical issues), (2) initial assumptions or expectations that were difficult to fulfill (e.g., schedule estimates, risk control, requirements, and performance assumptions), and (3) funding instability. The most commonly cited recommendations for reducing cycle time and controlling schedule growth in the literature are strategies that manage or reduce technical risk. Some of those recommendations include using incremental fielding or evolutionary acquisition strategies, developing derivative products (rather than brand-new designs), using mature or proven technology (i.e., commercial, off-the-shelf components), maintaining stable funding, and using atypical contracting vehicles
    Anmerkung: "National Defense Research Institute , "Prepared for the Office of the Secretary of Defense , "RR-455-OSD"--Page 4 of cover , Includes bibliographical references (pages 71-83)
    URL: Volltext  (kostenfrei)
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  • 41
    ISBN: 9780833085139 , 0833086499 , 0833085131 , 9780833086495
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xxxiii, 152 pages)
    Paralleltitel: Print version Hanauer, Larry Evaluating the impact of the Department of Defense Regional Centers for Security Studies
    Schlagwort(e): United States Management ; Evaluation ; United States ; National security International cooperation ; Military assistance, American ; National security ; Military assistance, American ; National security ; International cooperation ; Military & Naval Science ; Law, Politics & Government ; Armies ; POLITICAL SCIENCE ; International Relations ; Treaties ; Management ; Evaluation ; Military assistance, American ; United States ; Electronic books
    Kurzfassung: The five U.S. Department of Defense (DoD) Regional Centers for Security Studies have been helping partner nations build strategic capacity for almost 20 years. However, recent DoD budget constraints have put pressure on the regional centers (RCs) to increase efficiency. The Office of the Secretary of Defense (OSD) asked RAND to conduct a study on the overall impact of the RCs, their effectiveness in advancing DoD policy priorities, the ways in which they assess their programs, and ways in which they could improve their impact and efficiency and the resulting outcomes. The RAND study team found that centers have had great success at the missions they have undertaken. They are high-impact components of U.S. security cooperation and engagement efforts, despite their relatively small budgets. The team identified 24 ways in which the centers advance U.S. interests, including building partner capacity, building relationships, fostering pro-U.S. outlooks, offering unique opportunities for engagement, and promoting regional dialogue that reduces tensions. However, RCs should improve impact-oriented data collection and analysis for improved assessment, methodically collecting such data over time. OSD and the combatant commands should improve their oversight and management of the RCs to ensure alignment with department- and theater-level objectives. In addition, OSD should maintain the RCs' focus on regional security challenges rather than refashioning them to address specific threats. Options to consider for greater impact include evaluating the balance between core residential courses and in-region workshops and determining whether and to what extent the centers should develop customized programs for DoD components so as to secure funds beyond the core budget they receive from OSD
    Kurzfassung: The five U.S. Department of Defense (DoD) Regional Centers for Security Studies have been helping partner nations build strategic capacity for almost 20 years. However, recent DoD budget constraints have put pressure on the regional centers (RCs) to increase efficiency. The Office of the Secretary of Defense (OSD) asked RAND to conduct a study on the overall impact of the RCs, their effectiveness in advancing DoD policy priorities, the ways in which they assess their programs, and ways in which they could improve their impact and efficiency and the resulting outcomes. The RAND study team found that centers have had great success at the missions they have undertaken. They are high-impact components of U.S. security cooperation and engagement efforts, despite their relatively small budgets. The team identified 24 ways in which the centers advance U.S. interests, including building partner capacity, building relationships, fostering pro-U.S. outlooks, offering unique opportunities for engagement, and promoting regional dialogue that reduces tensions. However, RCs should improve impact-oriented data collection and analysis for improved assessment, methodically collecting such data over time. OSD and the combatant commands should improve their oversight and management of the RCs to ensure alignment with department- and theater-level objectives. In addition, OSD should maintain the RCs' focus on regional security challenges rather than refashioning them to address specific threats. Options to consider for greater impact include evaluating the balance between core residential courses and in-region workshops and determining whether and to what extent the centers should develop customized programs for DoD components so as to secure funds beyond the core budget they receive from OSD
    Anmerkung: "Prepared for the Office of the Secretary of Defense , "RR-388-OSD"--Page 4 of cover , "National Defense Research Institute , Includes bibliographical references (pages 145-152)
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  • 42
    ISBN: 9780833079923 , 0833086766 , 0833079921 , 9780833086761
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xvi, 82 pages)
    Paralleltitel: Print version Tanielian, Terri L Deployment Life Study
    Schlagwort(e): Families of military personnel Longitudinal studies ; Families of military personnel Research ; Families of military personnel ; Families of military personnel ; Law, Politics & Government ; Military Administration ; United States ; Longitudinal studies ; TECHNOLOGY & ENGINEERING ; Military Science ; Families of military personnel ; Military & Naval Science ; Electronic books
    Kurzfassung: In the past decade, U.S. military families have experienced extreme stress, as U.S. soldiers, sailors, airmen, and marines have experienced extended and repeated deployments. As a result, U.S. policymakers and Department of Defense leadership have placed an emphasis on family readiness for deployment and other military-related stressors. However, family readiness is not a well-understood construct. The Deployment Life Study was designed to provide a deeper understanding of family readiness and to address the sources of readiness among military families. It is a longitudinal study of military families over the course of a full deployment cycle--predeployment, during deployment, and postdeployment. Over the course of three years, the study will follow 2,724 families from each service and component, interviewing service members, their spouses, and one child between the ages of 11 and 17 in each family (if applicable) every four months. Baseline data are weighted to be representative of married service members who were eligible to deploy sometime between June 1, 2012, and December 31, 2012. This report describes the Deployment Life Study theoretical model; the content of the baseline assessment; the design and procedures associated with data collection, sampling and recruiting procedures; and the baseline sample of military families
    Kurzfassung: In the past decade, U.S. military families have experienced extreme stress, as U.S. soldiers, sailors, airmen, and marines have experienced extended and repeated deployments. As a result, U.S. policymakers and Department of Defense leadership have placed an emphasis on family readiness for deployment and other military-related stressors. However, family readiness is not a well-understood construct. The Deployment Life Study was designed to provide a deeper understanding of family readiness and to address the sources of readiness among military families. It is a longitudinal study of military families over the course of a full deployment cycle--predeployment, during deployment, and postdeployment. Over the course of three years, the study will follow 2,724 families from each service and component, interviewing service members, their spouses, and one child between the ages of 11 and 17 in each family (if applicable) every four months. Baseline data are weighted to be representative of married service members who were eligible to deploy sometime between June 1, 2012, and December 31, 2012. This report describes the Deployment Life Study theoretical model; the content of the baseline assessment; the design and procedures associated with data collection, sampling and recruiting procedures; and the baseline sample of military families
    Anmerkung: "RAND Arroyo Center and National Defense Research Institute , "RR-209-A/OSD"--Page 4 of cover , Includes bibliographical references
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  • 43
    ISBN: 9780833087263 , 0833087924 , 0833087266 , 9780833087928
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xi, 72 pages)
    Paralleltitel: Erscheint auch als Spillover from the conflict in Syria : an assessment of the factors that aid and impede the spread of violence
    Schlagwort(e): Protest movements ; Protest movements ; HISTORY ; Middle East ; General ; Protest movements ; History ; Politics and government ; Syria ; Civil War (Syria : 2011- ) ; Syria Politics and government 21st century ; Syria History Civil War, 2011- ; Syria ; Syria ; Electronic books
    Kurzfassung: All roads lead to Damascus and then back out again, but in different directions. The financial and military aid flowing into Syria from patrons and neighbors is intended to determine the outcome of the conflict between a loose confederation of rebel factions and the regime in Damascus. Instead, this outside support has the potential to perpetuate the existing civil war and to ignite larger regional hostilities between Sunni and Shia areas that could reshape the political geography of the Middle East. This report examines the main factors that are likely to contribute to or impede the spread of violence from civil war and insurgency in Syria, and then examines how they apply to Turkey, Lebanon, Iraq, and Jordan
    Kurzfassung: All roads lead to Damascus and then back out again, but in different directions. The financial and military aid flowing into Syria from patrons and neighbors is intended to determine the outcome of the conflict between a loose confederation of rebel factions and the regime in Damascus. Instead, this outside support has the potential to perpetuate the existing civil war and to ignite larger regional hostilities between Sunni and Shia areas that could reshape the political geography of the Middle East. This report examines the main factors that are likely to contribute to or impede the spread of violence from civil war and insurgency in Syria, and then examines how they apply to Turkey, Lebanon, Iraq, and Jordan
    Anmerkung: "RAND National Defense Research Institute , "This research was conducted within the International Security and Defense Policy Center of the RAND National Defense Research Institute"--Preface , "Prepared for the Office of the Secretary of Defense , Includes bibliographical references
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  • 44
    ISBN: 9780833088598 , 0833089315 , 0833088599 , 9780833089311
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xi, 43 pages)
    Serie: RR-870-OSD
    Paralleltitel: Erscheint auch als Sexual assault and sexual harassment in the U.S. military. Top-line estimates for active-duty service members from the 2014 Rand Military Workplace Study
    DDC: 355.0082097
    Schlagwort(e): Women soldiers Crimes against ; Social surveys ; Soldiers Crimes against ; Sexual harassment in the military ; Women soldiers ; Social surveys ; Soldiers ; Sexual harassment in the military ; Sexual harassment in the military ; Social surveys ; Military Administration ; Military & Naval Science ; Law, Politics & Government ; United States ; United States Armed Forces ; Women ; Crimes against ; United States ; Electronic books
    Kurzfassung: In early 2014, the Department of Defense Sexual Assault Prevention and Response Office asked the RAND National Defense Research Institute to conduct an independent assessment of sexual assault, sexual harassment, and gender discrimination in the military -- an assessment last conducted in 2012 by the department itself with the Workplace and Gender Relations Survey of Active Duty Personnel. Separately, the Coast Guard requested that we expand the 2014 study to include an assessment of its active and reserve force. This report provides initial top-line active-duty Coast Guard estimates from the resulting RAND Military Workplace Study, which invited close to 560,000 service members to participate in a survey fielded in August and September of 2014
    Kurzfassung: In early 2014, the Department of Defense Sexual Assault Prevention and Response Office asked the RAND National Defense Research Institute to conduct an independent assessment of sexual assault, sexual harassment, and gender discrimination in the military -- an assessment last conducted in 2012 by the department itself with the Workplace and Gender Relations Survey of Active Duty Personnel. Separately, the Coast Guard requested that we expand the 2014 study to include an assessment of its active and reserve force. This report provides initial top-line active-duty Coast Guard estimates from the resulting RAND Military Workplace Study, which invited close to 560,000 service members to participate in a survey fielded in August and September of 2014
    Anmerkung: Includes bibliographical references (pages 37-38) , Prepared for the DoD Sexual Assault Prevention and Response Office
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  • 45
    ISBN: 9780833082428 , 0833082426 , 9780833082435 , 0833082442 , 0833082434 , 083308237X , 9780833082374 , 9780833082442
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xvii, 73 pages)
    Serie: RAND Corporation research report series RR469
    Paralleltitel: Print version Clarke, Colin P From stalemate to settlement
    Schlagwort(e): Insurgency History ; Insurgency ; Mediation, International ; Peace-building ; Insurgency ; Insurgency ; Mediation, International ; Peace-building ; Insurgency ; Mediation, International ; Peace-building ; Law, Politics & Government ; International Relations ; Afghanistan ; LAW ; International ; History ; POLITICAL SCIENCE ; Security (National & International) ; Electronic books
    Kurzfassung: "In June 2013, the Afghan Taliban opened a political office in Qatar to facilitate peace talks with the U.S. and Afghan governments. Negotiations between the United States and the group that sheltered al-Qaeda would have been unthinkable 12 years ago, but the reality is that a negotiated settlement in Afghanistan is one of several possible end games under the current U.S. withdrawal plan. Negotiating an end to an insurgency can be a long and arduous process beset by false starts and continued violence, but a comprehensive review of historical cases that ended in settlement shows that these negotiations followed a similar path that can be generalized into a "master narrative." This research examines 13 historical cases of insurgencies that were resolved through negotiated settlement in which neither side (insurgents or counterinsurgents) unambiguously prevailed. Taken together, these cases reveal that the path to negotiated settlement generally proceeds in seven steps in a common sequence. Although this resulting master narrative does not necessarily conform precisely to every conflict brought to resolution through negotiation, it can serve as an important tool to guide the progress of a similar approach to resolving the conflict in Afghanistan as U.S. forces prepare to withdraw."--Provided by publisher
    Kurzfassung: "In June 2013, the Afghan Taliban opened a political office in Qatar to facilitate peace talks with the U.S. and Afghan governments. Negotiations between the United States and the group that sheltered al-Qaeda would have been unthinkable 12 years ago, but the reality is that a negotiated settlement in Afghanistan is one of several possible end games under the current U.S. withdrawal plan. Negotiating an end to an insurgency can be a long and arduous process beset by false starts and continued violence, but a comprehensive review of historical cases that ended in settlement shows that these negotiations followed a similar path that can be generalized into a "master narrative." This research examines 13 historical cases of insurgencies that were resolved through negotiated settlement in which neither side (insurgents or counterinsurgents) unambiguously prevailed. Taken together, these cases reveal that the path to negotiated settlement generally proceeds in seven steps in a common sequence. Although this resulting master narrative does not necessarily conform precisely to every conflict brought to resolution through negotiation, it can serve as an important tool to guide the progress of a similar approach to resolving the conflict in Afghanistan as U.S. forces prepare to withdraw."--Provided by publisher
    Anmerkung: "This report builds on previous RAND Corporation research on the demonstrated effectiveness of a variety of concepts for counterinsurgency ... at the core of the current research is an analysis of the correlates and conditions of negotiated settlements in historical insurgencies."--Preface , "Approved for public release; distribution unlimited , Includes bibliographical references
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  • 46
    ISBN: 9780833086280 , 0833087134 , 0833086286 , 9780833087133
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xix, 83 pages)
    Serie: Research report
    Paralleltitel: Print version Evaluation of the implementation and perceived utility of the Airman Resilience Training Program
    Schlagwort(e): United States Airmen ; United States ; Military education ; Resilience (Personality trait) ; Military art and science ; Military education ; Resilience (Personality trait) ; Military art and science ; Military education ; Resilience (Personality trait) ; Military & Naval Science ; Law, Politics & Government ; Air Forces ; United States ; MEDICAL ; Preventive Medicine ; United States ; Armed Forces ; Airmen ; Military art and science ; Electronic books
    Kurzfassung: "Since 2001, the U.S. military has been functioning at an operational tempo that is historically high for the all-volunteer force in which service members are deploying for extended periods on a repeated basis. Even with the drawdown of troops from Iraq in 2011, some service members are returning from deployment experiencing difficulties handling stress, mental health problems, or deficits caused by a traumatic brain injury (TBI). In response to these challenges, the U.S. Department of Defense (DoD) has implemented numerous programs to support service members and their families in these areas. In 2009, the Assistant Secretary of Defense for Health Affairs asked the RAND National Defense Research Institute to develop a comprehensive catalog of existing programs sponsored or funded by DoD to support psychological health and care for TBI, to create tools to support ongoing assessment and evaluation of the DoD portfolio of programs, and to conduct evaluations of a subset of these programs. This report describes RAND's assessment of an Air Force program, Airman Resilience Training (ART), a psychoeducational program designed to improve airmen's reactions to stress during and after deployment and to increase the use of mental health services when needed. ART was initiated in November 2010, replacing a previous program named Landing Gear, which had been in place since April 2008. The RAND study took place from August 2011 through November 2011. This report will be of particular interest to officials within the Air Force who are responsible for the psychological health and well-being of airmen, as well as to others within the military who are developing programs for service members to help them cope with stress while in combat situations and after returning from deployment."--"Abstract" on web page
    Kurzfassung: "Since 2001, the U.S. military has been functioning at an operational tempo that is historically high for the all-volunteer force in which service members are deploying for extended periods on a repeated basis. Even with the drawdown of troops from Iraq in 2011, some service members are returning from deployment experiencing difficulties handling stress, mental health problems, or deficits caused by a traumatic brain injury (TBI). In response to these challenges, the U.S. Department of Defense (DoD) has implemented numerous programs to support service members and their families in these areas. In 2009, the Assistant Secretary of Defense for Health Affairs asked the RAND National Defense Research Institute to develop a comprehensive catalog of existing programs sponsored or funded by DoD to support psychological health and care for TBI, to create tools to support ongoing assessment and evaluation of the DoD portfolio of programs, and to conduct evaluations of a subset of these programs. This report describes RAND's assessment of an Air Force program, Airman Resilience Training (ART), a psychoeducational program designed to improve airmen's reactions to stress during and after deployment and to increase the use of mental health services when needed. ART was initiated in November 2010, replacing a previous program named Landing Gear, which had been in place since April 2008. The RAND study took place from August 2011 through November 2011. This report will be of particular interest to officials within the Air Force who are responsible for the psychological health and well-being of airmen, as well as to others within the military who are developing programs for service members to help them cope with stress while in combat situations and after returning from deployment."--"Abstract" on web page
    Anmerkung: "Prepared for the Office of the Secretary of Defense , "National Defense Research Institute , "RR-655-OSD , Includes bibliographical references (pages 81-83)
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  • 47
    ISBN: 9780833084941 , 0833085700 , 0833084941 , 9780833085702
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xviii, 84 pages)
    Paralleltitel: Print version Gonzales, Daniel Improving interagency information sharing using technology demonstrations
    Schlagwort(e): United States ; United States ; Civil-military relations ; Drug control Technological innovations ; Drug traffic Prevention ; Border security ; Interagency coordination ; Information networks Management ; Military law ; Civil-military relations ; Drug control ; Drug traffic ; Border security ; Interagency coordination ; Information networks ; Military law ; Information networks ; Management ; Interagency coordination ; Military law ; Law - U.S ; Law, Politics & Government ; Military Law - U.S ; United States ; TECHNOLOGY & ENGINEERING ; Military Science ; Border security ; Civil-military relations ; United States ; Drug control ; Technological innovations ; Electronic books
    Kurzfassung: The Department of Defense (DoD) has developed new sensor technologies to support military forces operating in Iraq and Afghanistan. These new capabilities may be useful in counterdrug (CD) operations along the southern U.S. border. DoD has held technology demonstrations to test and demonstrate new technologies along the southern border--because the field conditions along the border closely resemble those in current military theaters of operation and because they can also reveal whether new technologies are useful for CD operations led by domestic law enforcement agencies. However, there are legal questions about whether such technology demonstrations fully comply with U.S. law and whether advanced DoD sensors can legally be used in domestic CD operations when they are operated by U.S. military forces. In this report, the authors examine federal law and DoD policy to answer these questions. Some parts of U.S. law mandate information sharing among federal departments and agencies for national security purposes and direct DoD to play a key role in domestic CD operations in support of U.S. law enforcement agencies, while other parts of the law place restrictions on when the U.S. military may participate in law enforcement operations. Reviewing relevant federal law and DoD policy, the authors conclude that there is no legal reason why a DoD sensor should be excluded from use in an interagency technology demonstration or in an actual CD operation as long as a valid request for support is made by an appropriate law enforcement official and so long as no personally identifiable or private information is collected. The authors recommend DoD policy on domestic CD operations be formally clarified and that an approval process should be established for technology demonstrations with a CD nexus
    Kurzfassung: The Department of Defense (DoD) has developed new sensor technologies to support military forces operating in Iraq and Afghanistan. These new capabilities may be useful in counterdrug (CD) operations along the southern U.S. border. DoD has held technology demonstrations to test and demonstrate new technologies along the southern border--because the field conditions along the border closely resemble those in current military theaters of operation and because they can also reveal whether new technologies are useful for CD operations led by domestic law enforcement agencies. However, there are legal questions about whether such technology demonstrations fully comply with U.S. law and whether advanced DoD sensors can legally be used in domestic CD operations when they are operated by U.S. military forces. In this report, the authors examine federal law and DoD policy to answer these questions. Some parts of U.S. law mandate information sharing among federal departments and agencies for national security purposes and direct DoD to play a key role in domestic CD operations in support of U.S. law enforcement agencies, while other parts of the law place restrictions on when the U.S. military may participate in law enforcement operations. Reviewing relevant federal law and DoD policy, the authors conclude that there is no legal reason why a DoD sensor should be excluded from use in an interagency technology demonstration or in an actual CD operation as long as a valid request for support is made by an appropriate law enforcement official and so long as no personally identifiable or private information is collected. The authors recommend DoD policy on domestic CD operations be formally clarified and that an approval process should be established for technology demonstrations with a CD nexus
    Anmerkung: "RR551-OSD"--Page 4 of cover , "RAND National Security Research Division , "This research was ... conducted within the International Security and Defense Policy Center of the RAND National Defense Research Institute"--Preface , Includes bibliographical references (pages 81-84)
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  • 48
    ISBN: 9780833082114 , 0833084704 , 0833082116 , 9780833084705
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xxi, 167 pages)
    Serie: Rand Corporation research report series RR-382-OSD
    Paralleltitel: Print version Connable, Ben Modeling, simulation, and operations analysis in Afghanistan and Iraq
    Schlagwort(e): Soldiers Protection ; Simulation methods ; Evaluation ; Logistics Simulation methods ; Evaluation ; Military planning Simulation methods ; Evaluation ; Decision making Simulation methods ; Evaluation ; Operations research ; Counterinsurgency Simulation methods ; Evaluation ; Irregular warfare Simulation methods ; Evaluation ; Soldiers ; Logistics ; Military planning ; Decision making ; Operations research ; Counterinsurgency ; Irregular warfare ; COMPUTERS ; Data Modeling & Design ; Operations research ; Military Science - General ; Military & Naval Science ; Law, Politics & Government ; United States ; Electronic book
    Kurzfassung: RAND conducted a lessons learned examination of operations analysis, modeling, and simulation in support of Operation Enduring Freedom and Operation Iraqi Freedom. This report identifies ways in which analysts have attempted to support commanders' decisions in counterinsurgency and irregular warfare, describes many of the models and tools they employed, provides insight into the challenges they faced, and suggests ways in which the application of modeling, simulation, and analysis might be improved for current and future operations. RAND identified four broad categories of decisions: force protection, logistics, campaign assessment, and force structuring. Modeling, simulation, and analysis were most effective in supporting force protection and logistics decisions, and least effective in supporting campaign assessment and force structuring
    Kurzfassung: RAND conducted a lessons learned examination of operations analysis, modeling, and simulation in support of Operation Enduring Freedom and Operation Iraqi Freedom. This report identifies ways in which analysts have attempted to support commanders' decisions in counterinsurgency and irregular warfare, describes many of the models and tools they employed, provides insight into the challenges they faced, and suggests ways in which the application of modeling, simulation, and analysis might be improved for current and future operations. RAND identified four broad categories of decisions: force protection, logistics, campaign assessment, and force structuring. Modeling, simulation, and analysis were most effective in supporting force protection and logistics decisions, and least effective in supporting campaign assessment and force structuring
    Anmerkung: "Prepared for the Office of the Secretary of Defense, Cost Assessment and Program Evaluation , "National Defense Research Institute , Includes bibliographical references (pages 137-167)
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  • 49
    ISBN: 9780833088611 , 0833089234 , 0833088610 , 9780833089236
    Sprache: Englisch
    Seiten: 1 Online-Ressource (x, 27 pages)
    Serie: RR-944-USCG
    Paralleltitel: Erscheint auch als Sexual assault and sexual harassment in the U.S. military. Top-line estimates for active-duty Coast Guard members from the 2014 Rand Military Workplace Study
    DDC: 355.0082
    Schlagwort(e): Soldiers Crimes against ; Social surveys ; Sexual harassment in the military ; Women soldiers Crimes against ; Soldiers ; Social surveys ; Sexual harassment in the military ; Women soldiers ; Sexual harassment in the military ; Social surveys ; Military & Naval Science ; Law, Politics & Government ; Naval Science - General ; United States ; United States Armed Forces ; Women ; Crimes against ; United States ; Electronic books
    Kurzfassung: "In early 2014, the Department of Defense (DoD) Sexual Assault Prevention and Response Office (SAPRO) asked the RAND National Defense Research Institute (NDRI) to conduct an independent assessment of sexual assault, sexual harassment, and gender discrimination in the military -- an assessment last conducted in 2012 by the department itself with the Workplace and Gender Relations Survey of Active Duty Personnel (WGRA). Separately, the Coast Guard requested that we expand the 2014 study to include an assessment of its active and reserve force. This report provides initial top-line active-duty Coast Guard estimates from the resulting RAND Military Workplace Study, which invited close to 560,000 service members to participate in a survey fielded in August and September of 2014"--Website
    Kurzfassung: "In early 2014, the Department of Defense (DoD) Sexual Assault Prevention and Response Office (SAPRO) asked the RAND National Defense Research Institute (NDRI) to conduct an independent assessment of sexual assault, sexual harassment, and gender discrimination in the military -- an assessment last conducted in 2012 by the department itself with the Workplace and Gender Relations Survey of Active Duty Personnel (WGRA). Separately, the Coast Guard requested that we expand the 2014 study to include an assessment of its active and reserve force. This report provides initial top-line active-duty Coast Guard estimates from the resulting RAND Military Workplace Study, which invited close to 560,000 service members to participate in a survey fielded in August and September of 2014"--Website
    Anmerkung: Includes bibliographical references (pages 23, 25-26) , Prepared for the DoD Sexual Assault Prevention and Response Office
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  • 50
    ISBN: 9780833084170 , 0833084836 , 0833084178 , 9780833084835
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xvi, 70 pages)
    Serie: RAND toolkit v. 3
    Serie: RAND Corporation research report series RR487z3
    Paralleltitel: Print version Martin, Laurie T Systematic process to facilitate evidence-informed decisionmaking regarding program expansion
    Schlagwort(e): Health services administration ; Medical care Evaluation ; Evidence-based medicine Handbooks, manuals, etc ; Mental health services Evaluation ; Brain Wounds and injuries ; Treatment ; Evaluation ; Health services administration ; Medical care ; Evidence-based medicine ; Mental health services ; Brain ; Quality Improvement ; Decision Making ; Evidence-Based Practice ; Brain Injuries therapy ; Mental Health Services ; Program Evaluation ; Evidence-Based Medicine ; Evaluation Studies as Topic ; Military Personnel psychology ; United States ; Mental health services ; Evaluation ; Handbooks and manuals ; PSYCHOLOGY ; Psychopathology ; Depression ; Evidence-based medicine ; Health services administration ; Medical care ; Evaluation ; United States ; Electronic book
    Kurzfassung: While the Department of Defense supports more than 200 psychological health and traumatic brain injury programs, it lacks an approach and process to systematically develop, track, and assess the performance of this portfolio of programs. Further, there is not yet a uniform approach to decisionmaking around program support and expansion of particularly promising, evidence-based programs. This lack of centralized oversight may result in the proliferation of untested programs that are developed without an evidence base; an inefficient use of resources; and added cost and administrative inefficiencies. RAND researchers developed a potential model and tools to support a centralized, systematic, and ongoing process to help in making decisions around continued program support, and by which expansion can be facilitated. This report includes two tools. The first is a Program Abstraction Form, which collects relevant background information from programs and asks explicitly about program effectiveness and the design of the program evaluation used to assess program effectiveness, as a poor evaluation design may lead to incorrect conclusions about the effectiveness of the program. The second is the RAND Program Expansion Tool, which provides a standardized summary of the quality and outcome of a program evaluation. The focus of these tools is on decisionmaking around program expansion, and does not preclude or address initial funding decisions of particularly promising new programs that may not yet have a solid evidence base
    Kurzfassung: While the Department of Defense supports more than 200 psychological health and traumatic brain injury programs, it lacks an approach and process to systematically develop, track, and assess the performance of this portfolio of programs. Further, there is not yet a uniform approach to decisionmaking around program support and expansion of particularly promising, evidence-based programs. This lack of centralized oversight may result in the proliferation of untested programs that are developed without an evidence base; an inefficient use of resources; and added cost and administrative inefficiencies. RAND researchers developed a potential model and tools to support a centralized, systematic, and ongoing process to help in making decisions around continued program support, and by which expansion can be facilitated. This report includes two tools. The first is a Program Abstraction Form, which collects relevant background information from programs and asks explicitly about program effectiveness and the design of the program evaluation used to assess program effectiveness, as a poor evaluation design may lead to incorrect conclusions about the effectiveness of the program. The second is the RAND Program Expansion Tool, which provides a standardized summary of the quality and outcome of a program evaluation. The focus of these tools is on decisionmaking around program expansion, and does not preclude or address initial funding decisions of particularly promising new programs that may not yet have a solid evidence base
    Anmerkung: "Prepared for the Office of the Secretary of Defense and the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury , "RR-487/3-OSD."--Page 4 of printed paper wrapper , "Glossary": pages xv-xvi , "Approved for public release; distribution unlimited , "National Defense Research Institute , "RAND Corporation research report series."--Web page (PDF) , Includes bibliographical references (pages 69-70)
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  • 51
    ISBN: 9780833080523 , 0833084844 , 0833080520 , 9780833084842
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xiii, 42 pages)
    Serie: RAND toolkit v.4
    Paralleltitel: Print version Ryan, Gery W Program manager's guide for program improvement in ongoing psychological health and traumatic brain injury programs
    Schlagwort(e): Medical care Evaluation ; Health services administration ; Quality assurance Management ; Mental health services Evaluation ; Medical care ; Health services administration ; Quality assurance ; Mental health services ; Brain Wounds and injuries ; Treatment ; Evaluation ; Brain ; Post-traumatic stress disorder ; Soldiers Mental health services ; Veterans Mental health services ; Depression, Mental ; Brain Injuries therapy ; Program Evaluation ; Mental Health Services ; Quality Improvement ; Post-traumatic stress disorder ; Veterans ; Mental health services ; Depression, Mental ; United States ; PSYCHOLOGY ; Psychopathology ; Depression ; Brain ; Wounds and injuries ; Electronic books
    Kurzfassung: Between 2001 and 2011, the U.S. Department of Defense has implemented numerous programs to support service members and their families in coping with the stressors from a decade of the longstanding conflicts in Iraq and Afghanistan. These programs, which address both psychological health and traumatic brain injury (TBI), number in the hundreds and vary in their size, scope, and target population. To ensure that resources are wisely invested and maximize the benefits of such programs, RAND developed a tool to help assess program performance, consider options for improvement, implement solutions, then assess whether the changes worked, with the intention of helping those responsible for managing or implementing programs to conduct assessments of how well the program is performing and to implement solutions for improving performance. Specifically, the tool is intended to provide practical guidance in program improvement and continuous quality improvement for all programs
    Kurzfassung: Between 2001 and 2011, the U.S. Department of Defense has implemented numerous programs to support service members and their families in coping with the stressors from a decade of the longstanding conflicts in Iraq and Afghanistan. These programs, which address both psychological health and traumatic brain injury (TBI), number in the hundreds and vary in their size, scope, and target population. To ensure that resources are wisely invested and maximize the benefits of such programs, RAND developed a tool to help assess program performance, consider options for improvement, implement solutions, then assess whether the changes worked, with the intention of helping those responsible for managing or implementing programs to conduct assessments of how well the program is performing and to implement solutions for improving performance. Specifically, the tool is intended to provide practical guidance in program improvement and continuous quality improvement for all programs
    Anmerkung: "National Defense Research Institute , "Approved for public release; distribution unlimited , "RAND Corporation research report series."--Web page (PDF) , "RR-487/4-OSD."--Page 4 of printed paper wrapper , "Prepared for the Office of the Secretary of Defense and the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury , Includes bibliographical references (pages 39-42)
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  • 52
    ISBN: 9780833059383 , 0833084852 , 0833059386 , 9780833084859
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xv, 61 pages)
    Serie: RAND toolkit v. 2
    Serie: RAND Corporation research report series RR487z2
    Paralleltitel: Print version Acosta, Joie D RAND online measure repository for evaluating psychological health and traumatic brain injury programs
    Schlagwort(e): Medical care Evaluation ; Mental health services Evaluation ; Brain Wounds and injuries ; Treatment ; Evaluation ; Health services administration ; Psychodiagnostics ; Medical care ; Mental health services ; Brain ; Health services administration ; Psychodiagnostics ; Program Evaluation methods ; Mental Health Services ; Quality Improvement ; Brain Injuries therapy ; United States ; PSYCHOLOGY ; Psychopathology ; Depression ; Health services administration ; Medical care ; Evaluation ; Mental health services ; Evaluation ; Psychodiagnostics ; United States ; Electronic book
    Kurzfassung: Since 2001, U.S. military forces have been engaged in extended conflicts in Iraq and Afghanistan. While most military personnel cope well across the deployment cycle, the operational tempo may raise the risk of mental health problems, such as post-traumatic stress disorder (PTSD) and major depression, and consequences from traumatic brain injury (TBI). To support servicemembers and their families as they cope with these challenges, the U.S. Department of Defense has implemented numerous programs addressing biological, social, spiritual, and holistic influences on psychological health along the resilience, prevention, and treatment continuum that focus on a variety of clinical and nonclinical concerns. As these efforts have proliferated, evaluating their effectiveness has become increasingly important. To support the design and implementation of program evaluation, RAND developed the RAND Online Measure Repository (ROMR) which indexes and describes measures related to psychological health and TBI. The ROMR is a publicly accessible, online, searchable database containing 171 measures related to psychological health and TBI. This report describes the rationale for developing the ROMR, the content included in the ROMR, and its potential in both civilian and military populations. The ROMR includes information about measure domains, psychometrics, number of items, and costs, which can inform the selection of measures for program evaluations. Included measures address domains of primary importance to psychological health (PTSD, depression, anxiety, suicidal ideation, and resiliency) and TBI (cognition, executive functioning, and memory). Also identified are measures relevant to military units, such as unit cohesion and force readiness and preservation
    Kurzfassung: Since 2001, U.S. military forces have been engaged in extended conflicts in Iraq and Afghanistan. While most military personnel cope well across the deployment cycle, the operational tempo may raise the risk of mental health problems, such as post-traumatic stress disorder (PTSD) and major depression, and consequences from traumatic brain injury (TBI). To support servicemembers and their families as they cope with these challenges, the U.S. Department of Defense has implemented numerous programs addressing biological, social, spiritual, and holistic influences on psychological health along the resilience, prevention, and treatment continuum that focus on a variety of clinical and nonclinical concerns. As these efforts have proliferated, evaluating their effectiveness has become increasingly important. To support the design and implementation of program evaluation, RAND developed the RAND Online Measure Repository (ROMR) which indexes and describes measures related to psychological health and TBI. The ROMR is a publicly accessible, online, searchable database containing 171 measures related to psychological health and TBI. This report describes the rationale for developing the ROMR, the content included in the ROMR, and its potential in both civilian and military populations. The ROMR includes information about measure domains, psychometrics, number of items, and costs, which can inform the selection of measures for program evaluations. Included measures address domains of primary importance to psychological health (PTSD, depression, anxiety, suicidal ideation, and resiliency) and TBI (cognition, executive functioning, and memory). Also identified are measures relevant to military units, such as unit cohesion and force readiness and preservation
    Anmerkung: "Glossary": pages 55-56 , "RR-487/2-OSD."--Page 4 of printed paper wrapper , "Prepared for the Office of the Secretary of Defense and the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury , "RAND Corporation research report series."--Web page (PDF) , "Approved for public release; distribution unlimited , "National Defense Research Institute , Includes bibliographical references (page 61)
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  • 53
    ISBN: 9780833083906 , 0833086472 , 0833083902 , 9780833086471
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xvii, 66 pages)
    Paralleltitel: Print version Rostker, Bernard Recruiting older youths
    Schlagwort(e): United States Recruiting, enlistment, etc ; United States ; Military Administration ; Military & Naval Science ; Law, Politics & Government ; United States ; Recruiting and enlistment ; BUSINESS & ECONOMICS ; Human Resources & Personnel Management ; Electronic book
    Kurzfassung: More than half of all U.S. Army recruits are choosing to join later in life instead of immediately after high school graduation. Older recruits tend to reenlist and receive promotions at greater rates than their younger peers. Among those surveyed, recruits who enlisted later were more concerned about the domestic job market and less concerned about external factors, such as opposition from family and friends. Since the advent of the all-volunteer force, little attention has been paid to high school graduates who do not enlist immediately after graduation, primarily those who seek employment in the private sector of the economy. However, over time, this group has made up a significant and increasing portion of total enlistments. However, since 2005, the majority of the Army's recruits has not joined directly out of high school but has instead made the decision to join at a later time. Why these recruits initially chose not to join when they had the opportunity after graduating from high school and why they changed their minds several years later and enlisted are the subjects of this report. Given the importance of older recruits to the Army, the authors examine what is known about these recruits, their performance during military service, and why they came to join the Army after first choosing another postsecondary path. The results of a survey of 5,000 Army recruits designed to answer this question are presented. Finally, the implications of the survey results are discussed, along with suggestions of ways to gain additional insights by tracking this survey cohort through their Army careers
    Kurzfassung: More than half of all U.S. Army recruits are choosing to join later in life instead of immediately after high school graduation. Older recruits tend to reenlist and receive promotions at greater rates than their younger peers. Among those surveyed, recruits who enlisted later were more concerned about the domestic job market and less concerned about external factors, such as opposition from family and friends. Since the advent of the all-volunteer force, little attention has been paid to high school graduates who do not enlist immediately after graduation, primarily those who seek employment in the private sector of the economy. However, over time, this group has made up a significant and increasing portion of total enlistments. However, since 2005, the majority of the Army's recruits has not joined directly out of high school but has instead made the decision to join at a later time. Why these recruits initially chose not to join when they had the opportunity after graduating from high school and why they changed their minds several years later and enlisted are the subjects of this report. Given the importance of older recruits to the Army, the authors examine what is known about these recruits, their performance during military service, and why they came to join the Army after first choosing another postsecondary path. The results of a survey of 5,000 Army recruits designed to answer this question are presented. Finally, the implications of the survey results are discussed, along with suggestions of ways to gain additional insights by tracking this survey cohort through their Army careers
    Anmerkung: "National Defense Research Institute , "RR-247-OSD"--Page 4 of cover , "Prepared for the Office of the Secretary of Defense , Includes bibliographical references (pages 65-66)
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  • 54
    ISBN: 9780833085061 , 0833087150 , 0833085069 , 9780833087157
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xix, 75 pages)
    Paralleltitel: Print version Loredo, Elvira N Authorities and options for funding USSOCOM operations
    Schlagwort(e): U.S. Special Operations Command Finance ; U.S. Special Operations Command ; Military planning ; Military planning ; United States ; Military policy ; Military & Naval Science ; Law, Politics & Government ; U.S. Special Operations Command ; Armies ; Finance ; HISTORY ; Military ; Strategy ; Military planning ; United States Military policy ; United States ; Electronic books
    Kurzfassung: This report examines mechanisms, sources, and inter-Service agreements for funding special operations forces (SOF) operations and provides recommendations to reduce the frequency and duration of disputes between the United States Special Operations Command (SOCOM), the Military Departments, and Geographic Combatant Commands over their respective funding responsibilities for SOF, especially with respect to when Service Common (Major Force Program (MFP) 2) and SOF Peculiar (MFP 11) funds should be used. The Geographic Combatant Commanders, in accordance with guidance received from the President and Secretary of Defense, generate requests for unplanned activities and operations, sometimes in response to unanticipated events. Such events fall outside planned and programmed activities, creating validated operational support requirements that are unfunded and/or unbudgeted. Each time this occurs, it leads to prolonged negotiations to work out funding responsibility disputes among a variety of stakeholders to secure the funding necessary to execute the new requirement. SOCOM's Global SOF Network (GSN) envisions increased use of SOF, which would further increase the frequency of such disputes and could be hindered by current funding processes, motivating the research conducted to produce this report. If the President and Congress agree to expand the use of SOF as described by the GSN concept, it would be necessary to increase the flexibility of funding available for validated but unfunded operations. To increase the effectiveness of SOF, the Department of Defense needs funding solutions that are responsive to global events while enabling effective financial stewardship that satisfies the needs of all stakeholders
    Kurzfassung: This report examines mechanisms, sources, and inter-Service agreements for funding special operations forces (SOF) operations and provides recommendations to reduce the frequency and duration of disputes between the United States Special Operations Command (SOCOM), the Military Departments, and Geographic Combatant Commands over their respective funding responsibilities for SOF, especially with respect to when Service Common (Major Force Program (MFP) 2) and SOF Peculiar (MFP 11) funds should be used. The Geographic Combatant Commanders, in accordance with guidance received from the President and Secretary of Defense, generate requests for unplanned activities and operations, sometimes in response to unanticipated events. Such events fall outside planned and programmed activities, creating validated operational support requirements that are unfunded and/or unbudgeted. Each time this occurs, it leads to prolonged negotiations to work out funding responsibility disputes among a variety of stakeholders to secure the funding necessary to execute the new requirement. SOCOM's Global SOF Network (GSN) envisions increased use of SOF, which would further increase the frequency of such disputes and could be hindered by current funding processes, motivating the research conducted to produce this report. If the President and Congress agree to expand the use of SOF as described by the GSN concept, it would be necessary to increase the flexibility of funding available for validated but unfunded operations. To increase the effectiveness of SOF, the Department of Defense needs funding solutions that are responsive to global events while enabling effective financial stewardship that satisfies the needs of all stakeholders
    Anmerkung: "Prepared for the U.S. Special Operations Command."' , "National Defense Research Institute , "RR-360-SOCOM"--Page 4 of cover , Includes bibliographical references (pages 71-75)
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  • 55
    ISBN: 9780833059420 , 0833084860 , 0833059424 , 9780833084866
    Sprache: Englisch
    Seiten: 1 Online-Ressource (xv, 56 pages)
    Serie: RAND toolkit v. 1
    Paralleltitel: Print version Acosta, Joie D Development and application of the RAND program classification tool
    Schlagwort(e): Medical care Evaluation ; Mental health services Evaluation ; Brain Wounds and injuries ; Treatment ; Evaluation ; Health services administration ; Evaluation ; Medical care ; Mental health services ; Brain ; Health services administration ; Evaluation ; Mental Health Services ; Program Evaluation methods ; Quality Improvement ; Brain Injuries therapy ; PSYCHOLOGY ; Psychopathology ; Depression ; Evaluation ; Health services administration ; Medical care ; Evaluation ; Mental health services ; Evaluation ; United States ; United States ; Electronic book
    Kurzfassung: As a result of extended military engagements in Iraq and Afghanistan during the past decade, the U.S. Department of Defense (DoD) has implemented numerous programs to support servicemembers and family members who experience difficulty handling stress, face mental health challenges, or are affected by a traumatic brain injury (TBI). As these efforts have proliferated, it has become more challenging to monitor these programs and to avoid duplication. To support DoD in this area, RAND compiled a comprehensive catalog of DoD-funded programs that address psychological health and TBI. In creating the catalog of programs, RAND recognized the need to consistently describe and compare multiple programs according to a set of core program characteristics, driven largely by the lack of a single, clear, widely-accepted operational definition of what constitutes a program. To do this, RAND developed the RAND Program Classification Tool (R-PCT) to allow users to describe and compare programs, particularly those related to psychological health and TBI, along eight key dimensions. The tool consists of a set of questions and responses for consistently describing various aspects of programs, along with detailed guidance regarding how to select the appropriate responses. The purpose of this report is to describe the R-PCT, to help potential users understand how it was developed, and to explain how the tool can be used
    Anmerkung: "RR-487/1-OSD."--Page 4 of printed paper wrapper , "Glossary": pages 53-54 , "Prepared for the Office of the Secretary of Defense and the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury , "RAND Corporation research report series."--Web page (PDF) , "Approved for public release; distribution unlimited , "National Defense Research Institute , Includes bibliographical references (pages 55-56)
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  • 56
    ISBN: 9780833087706 , 0833089560 , 0833087703 , 9780833089564
    Sprache: Englisch
    Seiten: 1 Online-Ressource (x, 51 pages)
    Paralleltitel: Erscheint auch als Speier, Richard Cruise missile penaid nonproliferation
    Schlagwort(e): Cruise missiles ; Antimissile missiles ; Technology transfer ; Arms control ; Export controls ; Cruise missiles ; Antimissile missiles ; Technology transfer ; Arms control ; Export controls ; Arms control ; Cruise missiles ; Export controls ; Technology transfer ; Law, Politics & Government ; International Relations ; HISTORY ; Military ; Weapons ; Antimissile missiles ; Electronic books
    Kurzfassung: The proliferation of weapons of mass destruction (WMD) becomes a greater threat when accompanied by the proliferation of effective means of delivery. The threat of one means of delivery, cruise missiles, will increase if proliferators can acquire effective countermeasures against missile defenses. Such countermeasures, when incorporated in an attacker's missile, are known as penetration aids or penaids. As proliferator nations acquire ballistic and cruise missiles for this purpose, it will be important to establish effective measures to counter WMD attacks. This research was designed to assist U.S. agencies charged with generating policies to discourage the proliferation of WMD and cruise missile delivery systems, thereby strengthening deterrence. Specifically, it recommends controls on potential exports of penaid-related items according to the structure of the current international policy against missile proliferation, the Missile Technology Control Regime. The recommendations account for 18 classes of such items and are based on structured interviews with government and nongovernment experts, as well as an independent technical assessment to develop a preliminary characterization of the technologies and equipment most critical to the emerging penaid threat. The project also brought together a selected group of experts to participate in a workshop to review the initial characterization of penaid technologies and equipment
    Kurzfassung: Preface. -- Summary. -- Acknowledgments. -- Cruise missile penaid nonproliferation. -- The missile technology control regime. -- Items proposed for penaid export controls. -- Implementing penaid export constrols. -- Concluding observations. -- References
    Kurzfassung: The proliferation of weapons of mass destruction (WMD) becomes a greater threat when accompanied by the proliferation of effective means of delivery. The threat of one means of delivery, cruise missiles, will increase if proliferators can acquire effective countermeasures against missile defenses. Such countermeasures, when incorporated in an attacker's missile, are known as penetration aids or penaids. As proliferator nations acquire ballistic and cruise missiles for this purpose, it will be important to establish effective measures to counter WMD attacks. This research was designed to assist U.S. agencies charged with generating policies to discourage the proliferation of WMD and cruise missile delivery systems, thereby strengthening deterrence. Specifically, it recommends controls on potential exports of penaid-related items according to the structure of the current international policy against missile proliferation, the Missile Technology Control Regime. The recommendations account for 18 classes of such items and are based on structured interviews with government and nongovernment experts, as well as an independent technical assessment to develop a preliminary characterization of the technologies and equipment most critical to the emerging penaid threat. The project also brought together a selected group of experts to participate in a workshop to review the initial characterization of penaid technologies and equipment
    Anmerkung: "Prepared for the Naval Postgraduate School, Project on Advanced Systems and Concepts for Combating WMD , Includes bibliographical references (pages 49-51)
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  • 57
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Consumer satisfaction ; Evaluation ; Electronic books ; Electronic books ; local
    Kurzfassung: Although companies have invested heavily in technology and other resources to provide better customer service, many businesses are finding that being able to create satisfied and loyal customers is more difficult today. Hurdles include a daunting rise in customer expectations; challenges posed by the Internet, social media and online word of mouth; and poor execution of upgraded corporate complaint-handling policies. Since the 1970s, the authors have conducted six customer satisfaction surveys patterned after a baseline survey by the U.S. Office of Consumer Affairs. Their latest survey found that: • The explosion of online social networking and other communication tools has raised the stakes in the area of customer satisfaction. • The intensity of negative reactions seems to be increasing. • In addressing complaints, companies are failing in their efforts to create one-stop services with technology and people dedicated to resolving customer problems. So, what can companies do to improve the level of customer satisfaction? The authors identify five areas of focus. 1. Encourage unhappy customers to complain, but be prepared to resolve the complaints. Today' unhappy customers expect businesses to handle customer service flawlessly (even if it is outsourced to a third party). 2. Understand what results your investments in customer service will produce. Since the 1970s, companies have invested billions of dollars in upgraded corporate complaint-handling practices. Only 20% of recent complainants were "completely satisfied" with the results of their complaint (compared to 23% in 1976). 3. Recognize that technology has limits - and that some customers want to interact directly with a person. Only 6% of today's complainants consider the Internet their primary channel for complaining. The authors say that online communication channels might be utilized more effectively to steer customers to live complaint handlers rather than pursuing totally automated solutions. 4. Be aware that customers may be even more influenced by positive online word of mouth than by negative word of mouth. By a margin of 46% to 19%, prospective buyers cited positive posts more often than negative comments as being most influential on their future purchases. 5. For most customers, customer dissatisfaction is about more than money. Only 26% of survey respondents wanted financial compensation for their lost time, inconvenience or injury. Many more people seek nonmonetary remedies...
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 58
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Business networks ; Partnership ; Business planning ; Electronic books ; Electronic books ; local
    Kurzfassung: Today's business environment is unforgiving of companies that are slow to adapt. To extend their capabilities and facilitate change, many organizations have experimented with different types of strategic partnerships with suppliers and customers that help them design and deliver products and services efficiently. But some innovative companies are attempting to redefine the parameters of strategic partnerships through multileveled relationships with customers and suppliers that leverage the resources and capabilities of the respective parties. What makes such partnerships - which the author calls adaptive strategic partnerships - counterintuitive is that they are being used in situations where the two most relevant streams of organizational economics would argue for vertical integration. One company that has pursued adaptive strategic partnerships is Bharti Airtel Ltd., the Indian telecommunications services company. Back in 2004, Bharti Airtel's managers found that negotiating and updating contracts with vendors interfered with their ability to focus on satisfying the company's customers and outsmarting its competition. Contrary to what other telecom operators have done, it negotiated unconventional relationships with some of its leading vendors, including Nokia Siemens Networks (now Nokia Solutions and Networks), Ericsson and IBM. Instead of expanding network infrastructure by purchasing increasing amounts of equipment (such as exchanges and cellular antennas), which often results in unused capacity, Bharti Airtel pays the vendors to operate the network; it compensates them based on telecom volume, paying only when equipment is in use. In addition to rethinking its approach to network capacity, vendors take responsibility for network performance and troubleshooting. Typically, companies with outside partners rely on simple tools such as service-level agreements, which specify what is expected from each party and provide for performance standards to assess compliance. But in managing its partnerships with vendors, Bharti Airtel uses a joint governing structure that encourages people at different levels of the organizations to communicate and address problems as they arise (for example, restoring service after a severe storm). In some cases, such interactions have led the company and its partners to redraw the scope of their collaborations (for example, assign responsibility for building and maintaining the cell towers to a new company), ...
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 22, 2015)
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  • 59
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Lean manufacturing ; Electronic books ; Electronic books ; local
    Kurzfassung: Corporate "lean" programs, often modeled after the Toyota Production System, can be powerful instruments for improving the performance of manufacturing plants. They help to emphasize parts of the production process that add the most value and eliminate those that don't. However, misplaced expectations can make implementation difficult and reduce the benefits. The authors argue that if managers better understood the rates at which lean programs produce improvements, then implementations would go more smoothly. Typically, the goal of a production system is to provide a clear and stable structure and a road map for instilling a culture of continuous improvement throughout a company's production network. But, as the authors point out, every plant is different, and different plants are likely to face different sets of competitive and market conditions. For the growing number of multinational manufacturers that have introduced or are considering lean production systems, the issue is not whether the programs are useful but how to manage their implementation. The authors studied the implementation of the Volvo Group's production system. (The company, a leading maker of trucks and other heavy vehicles, sold its car-manufacturing unit in 1999.) Volvo Group introduced the Volvo Production System in 2007, and since then, it has been implementing it in its factories around the world. The authors examined the five-year history of the Volvo Production System, visited 44 of Volvo's 67 plants and interviewed 200 managers. The authors found that there were four distinct stages of change in the rate of performance improvement and that there was a strong relationship between a plant's maturity in a production system implementation and its performance; progress roughly followed the shape of an S-curve. The pattern implies that a plant's rate of improvement changes in the shape of a bell curve as the plant becomes more mature in implementing the production system. Performance improves slowly at first, and then at an increasing rate before the improvement rate gradually decreases. To measure the performance of the plants, the authors focused on nonfinancial metrics related to the quality, cost, delivery and safety of the plant's output. They obtained this data from the company's documents and during plant visits and interviews. They then used statistical methods to find patterns. Volvo's assessment process provides a structure and a standard by which loca...
    Anmerkung: "Operations"--Cover. - Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 60
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume)
    Schlagwort(e): Quantitative research ; Contracting out ; Electronic books ; Electronic books ; local
    Kurzfassung: The surge of interest in big data has led to growing demand for analytics teams. Assembling such teams, however, is difficult. For one thing, many companies lack the in-house knowledge and experience needed to put together a world-class analytics team. What's more, the labor market for analytics professionals has grown increasingly tight. The shortage of analysts - particularly those capable of developing and leading world-class teams that can enable a company to create a competitive advantage from its data and analytics - is driving organizations to consider outsourcing their analytics activities. Analytics is the latest in a string of activities companies are outsourcing to business process organizations (BPOs). It draws heavily on mathematics and statistics knowledge, and many analytics-oriented BPOs have operations in India. Although some companies have world-class analytics capabilities in-house, the authors posed the question: Can an analytically naïve company "buy" world-class analytics functions by hiring outside experts? The authors studied both four multinational companies that used one or more offshore analytics BPOs and four analytics BPOs. Two of the client companies had skills that were judged to be "analytically superior"; the other two were judged to be "analytically challenged." The analytically challenged companies saw analytics BPOs as a way to obtain the resources and training needed to manage and execute their analytics and to gain quick access to important insights. By contrast, the analytically superior companies wanted to expand their internal analytic capabilities, in part because they wanted to preserve their ability to develop and protect intellectual property; they tended to use offshore BPOs to perform low-level analytics. According to the authors, the best analytics BPOs have core competencies that go beyond what most companies can perform on their own with internal teams. They advise companies working with analytics BPOs to be clear about who does what, who owns what, how each party can use the information it has and what happens to the information and knowledge in the event that the BPO is acquired.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 22, 2015)
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  • 61
    Online-Ressource
    Online-Ressource
    Cambridge, MA : MIT
    Sprache: Englisch
    Seiten: 1 online resource (1 volume) , illustrations
    Schlagwort(e): Multi-sided platform businesses ; Business enterprises ; Technological innovations ; Electronic books ; Electronic books ; local
    Kurzfassung: Multisided platforms (MSPs) are technologies, products or services that create value primarily by enabling direct interactions between two or more customer or participant groups. Prominent examples of MSPs and the participants they connect include eBay (buyers and sellers), Airbnb (dwelling owners and renters), the Uber app (professional drivers and users), Facebook (users, advertisers, third-party game or content developers and affiliated third-party sites), and Ticketmaster (event venues and consumers). As these examples illustrate, MSPs include some of the largest and fastest-growing businesses of the past decade. Why? Successful MSPs create enormous value by reducing search costs or transaction costs (or both) for participants. As a result, MSPs often occupy privileged positions in their respective industries; most other industry participants revolve around and depend on MSPs in important ways. This article begins with a description of how MSPs work and why they can erect such high barriers to entry for new participants. It then offers an analysis of four fundamental strategic decisions and associated trade-offs that set MSPs apart from other types of businesses and that every MSP entrepreneur and investor should carefully consider. These challenges are as follows: •the number of sides to bring on (deciding whether to bring on two or more); •design (ensuring the interests of the different platform sides are not in conflict with each other or the MSP); • pricing structures (determining which platform side or sides should be charged more, based on the groups' relative value from interacting with each other); and • governance rules (regulating the participation and activities undertaken by the various platform sides to ensure a high level of quality, or outsourcing that function to users through ratings systems). After examining the factors that drive each of these decisions and using real-world case examples, the author presents general principles that apply to both startups and incumbent MSPs.
    Anmerkung: Includes bibliographical references. - Description based on online resource; title from cover page (Safari, viewed April 27, 2015)
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  • 62
    Online-Ressource
    Online-Ressource
    Minneapolis : Lerner Publishing Group | Ann Arbor, Michigan : ProQuest
    ISBN: 9781467758482
    Sprache: Englisch
    Seiten: 1 Online-Ressource (192 pages)
    Serie: First Avenue Classics Ser.
    DDC: 398.21
    Anmerkung: Description based on publisher supplied metadata and other sources
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  • 63
    ISBN: 9781400851898
    Sprache: Englisch
    Seiten: 1 online resource , 20 halftones
    Ausgabe: With deckle edge
    DDC: 398.20943
    Schlagwort(e): LITERARY CRITICISM / General ; Fairy tales ; Folklore ; Tales
    Kurzfassung: When Jacob and Wilhelm Grimm published their Children's and Household Tales in 1812, followed by a second volume in 1815, they had no idea that such stories as "Rapunzel," "Hansel and Gretel," and "Cinderella" would become the most celebrated in the world. Yet few people today are familiar with the majority of tales from the two early volumes, since in the next four decades the Grimms would publish six other editions, each extensively revised in content and style. For the very first time, The Original Folk and Fairy Tales of the Brothers Grimm makes available in English all 156 stories from the 1812 and 1815 editions. These narrative gems, newly translated and brought together in one beautiful book, are accompanied by sumptuous new illustrations from award-winning artist Andrea Dezsö.From "The Frog King" to "The Golden Key," wondrous worlds unfold-heroes and heroines are rewarded, weaker animals triumph over the strong, and simple bumpkins prove themselves not so simple after all. Esteemed fairy tale scholar Jack Zipes offers accessible translations that retain the spare description and engaging storytelling style of the originals. Indeed, this is what makes the tales from the 1812 and 1815 editions unique-they reflect diverse voices, rooted in oral traditions, that are absent from the Grimms' later, more embellished collections of tales. Zipes's introduction gives important historical context, and the book includes the Grimms' prefaces and notes.A delight to read, The Original Folk and Fairy Tales of the Brothers Grimm presents these peerless stories to a whole new generation of readers
    Anmerkung: Description based on online resource; title from PDF title page (publisher's Web site, viewed 23. Mai 2019) , In English
    URL: Volltext  (URL des Erstveröffentlichers)
    URL: Volltext  (URL des Erstveröffentlichers)
    URL: Cover
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