ISBN:
9781119081753
,
1119081750
,
9781119081791
,
1119081793
,
9781119081784
,
1119081785
Language:
English
Pages:
1 Online-Ressource (xvii, 420 Seiten)
Series Statement:
IEEE PCS professional engineering communication series
DDC:
302.2
Keywords:
Communication
;
Emergency management
;
Communication policy
;
Communication
;
Communication policy
;
Emergency management
;
Electronic books
Abstract:
Front Matter -- The Critical Role of Risk, High Concern, and Crisis Communication -- Core Concepts -- An Overview of Risk Communication -- Development of Risk Communication Theory and Practice -- Stakeholder Engagement and Empowerment -- Communicating in a Crisis -- Foundational Principles -- Foundational Principles -- Best Practices for Message Development in High Concern Situations -- Communicating Numbers, Statistics, and Technical Information about a Risk or Threat -- Evaluating Risk, High Concern, and Crisis Communications -- Communicating with Mainstream News Media -- Social Media and the Changing Landscape for Risk, High Concern, and Crisis Communication.
Abstract:
COMMUNICATING IN R!SK, CRISIS, AND HIGH STRESS SITUATIONS LEARN THE UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A MAJOR LEADER IN THE FIELD Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you. Communicating in Risk, Crisis, and High Stress Situations brings together in one resource proven scientific research with practical, hands-on guidance from a world leader in the field. The book covers such critical topics as trust, stakeholder engagement, misinformation, messaging, and audience perceptions in the context of stress. This book is uniquely readable, thorough, and useful, thanks to features that include: Evidence-based theories and concepts that underlie and guide practice Tools and guidelines for practical and effective planning and application Experience-based advice for facing challenges posed by mainstream and social media Provocative case studies that bring home the key principles and strategies Illuminating case diaries that use the author’s breadth and depth of experience to create extraordinary learning opportunities The book is a necessity for managers, engineers, scientists, and others who must communicate difficult technical concepts to a concerned public. It also belongs on the bookshelves of leaders and communicators in public and private sector organizations looking for a one-stop reference and evidence-based practical guide for communicating effectively in emotionally charged situations. Written by a highly successful academic, consultant, and trainer, the book is also designed as a resource for training and education
Note:
Includes bibliographical references and index
DOI:
10.1002/9781119081753
URL:
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119081753
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