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  • 1
    Online Resource
    Online Resource
    Transform Customer Experience (2019)
    [Erscheinungsort nicht ermittelbar] : Ascent Audio | Boston, MA : Safari
    Details
    ISBN: 9781469072739
    Language: English
    Pages: 1 online resource (32664 pages)
    Edition: 1st edition
    Keywords: Audiobooks
    Abstract: Your customers are your future. Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.
    Note: Online resource; Title from title page (viewed April 9, 2019) , Mode of access: World Wide Web.
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    MPI Ethno. Forsch.
  • 2
    Online Resource
    Online Resource
    The Ten Roads to Riches, Second Edition (2019)
    [Erscheinungsort nicht ermittelbar] : Ascent Audio | Boston, MA : Safari
    Details
    ISBN: 9781469074863
    Language: English
    Pages: 1 online resource (33506 pages)
    Edition: 1st edition
    Keywords: Audiobooks
    Abstract: Profiles of some of America's richest people and how they got that way-and how you can too! While we can't promise that this book will elevate you to the ranks of the super-rich, we can say that within its chapters you'll discover everything you need to know about how, exactly, many of America's most famous (and infamous) millionaires and billionaires acquired their fortunes. The big surprise is that all of the super-wealthy it profiles got where they are today by taking one of just ten possible roads-including starting a business, buying real estate, investing wisely, and marrying extremely well. Whether you aspire to shameful wealth or just a demure fortune, bestselling author and self-made billionaire Ken Fisher will show you how to walk in the footsteps of tycoons-all the way to the financial success you dream of and deserve.
    Note: Online resource; Title from title page (viewed August 6, 2019) , Mode of access: World Wide Web.
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    MPI Ethno. Forsch.
  • 3
    Online Resource
    Online Resource
    Built to Innovate (2021)
    [Erscheinungsort nicht ermittelbar] : McGraw Hill-Ascent Audio | Boston, MA : Safari
    Details
    ISBN: 9781638411055
    Language: English
    Pages: 1 online resource (32927 pages)
    Edition: 1st edition
    Keywords: Audiobooks
    Abstract: It's no secret that continuous innovation is the key to seizing and maintaining the competitive edge in today's increasingly challenging business environment. Unfortunately, the process for achieving this holy grail of business has been a mystery-until now. Built to Innovate delivers a proven system for building relentless innovation into your company's DNA. Professor and former dean of executive education at INSEAD and business innovation thought leader Ben M. Bensaou explores the essential practices of many of the world's most innovative organizations-including BASF, AkzoNobel, Sabanci Group, Recruit Holdings, Ecocem, Starwood Hotels, Domino's Pizza, Bayer, Marvel Studios, Allianz, and Fiskars-and demonstrates how you can leverage them in your own company. This practical guide shows you how to: build your execution and innovating engines; master the innovating perspective; launch the three processes of innovating; engage everyone in innovating; generate ideas from the front lines; empower coaches; create a culture of innovating; catalyze the innovating process; and keep the ideas flowing. You'll learn how to drive innovating in product design and creative use of technology-as well as business activities, such as business model redesign, customer service, distribution, finance, talent development, and sales.
    Note: Online resource; Title from title page (viewed September 14, 2021) , Mode of access: World Wide Web.
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    MPI Ethno. Forsch.
  • 4
    Online Resource
    Online Resource
    Restaurant Success by the Numbers, Second Edition (2017)
    [Erscheinungsort nicht ermittelbar] : Tantor Media, Inc. | Boston, MA : Safari
    Details
    ISBN: 9781541428348
    Language: English
    Pages: 1 online resource (53074 pages)
    Edition: 1st edition
    Keywords: Audiobooks
    Abstract: A One-Stop Start-Up Guide from an Accountant-Turned-Restaurateur Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats-money-guy, restaurant owner, and restaurant consultant-Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, ambiance, staff, and, most important, profit. Updated to address current trends such as food trucks and to tackle online opportunities (and pitfalls!) including Groupon, Yelp, and Twitter, Restaurant Success by the Numbers remains a critical resource for navigating the food industry. Opening a restaurant isn't easy, but this realistic dreamer's guide helps set the table for lasting success.
    Note: Online resource; Title from title page (viewed September 26, 2017) , Mode of access: World Wide Web.
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    MPI Ethno. Forsch.
  • 5
    Online Resource
    Online Resource
    Project Management All-in-One For Dummies (2020)
    [Erscheinungsort nicht ermittelbar] : Tantor Media, Inc. | Boston, MA : Safari
    Details
    ISBN: 9781705255575
    Language: English
    Pages: 1 online resource (78134 pages)
    Edition: 1st edition
    Keywords: Audiobooks
    Abstract: Project Management All-in-One For Dummies is the premier go-to for PMs looking for hands-on information and advice to take their organizational, planning, and execution skills to new heights. In this book you will find: Project Management For Dummies, Agile Project Management For Dummies, Project Management Checklists For Dummies, Managing Millennials For Dummies, SCRUM For Dummies, Microsoft Project 2019, Product Management For Dummies, and Enterprise Agility For Dummies.
    Note: Online resource; Title from title page (viewed December 17, 2020) , Mode of access: World Wide Web.
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    MPI Ethno. Forsch.
  • 6
    Online Resource
    Online Resource
    Get the Meeting! (2020)
    [Erscheinungsort nicht ermittelbar] : Tantor Media, Inc. | Boston, MA : Safari
    Details
    ISBN: 9781494544065
    Language: English
    Pages: 1 online resource (36988 pages)
    Edition: 1st edition
    Keywords: Audiobooks
    Abstract: What's the one critical networking skill that can make or break your career? Your ability to Get the Meeting! Hall-of-Fame-nominated marketer and Wall Street Journal cartoonist Stu Heinecke's innovative concept of Contact Marketing-using personalized campaigns to create alliances with executive assistants and reach the elusive VIPs who can make or break a sale, with response rates as high as 100 percent-has helped professionals around the world open more doors in their careers and reach new heights of success. Now, in Get the Meeting!, Heinecke, author of the groundbreaking How to Get a Meeting with Anyone, shares the latest tips, tools, and tactics to help listeners break through to their top accounts in the most effective ways possible. With more than sixty case studies and tactical examples, this new book takes you inside successful contact marketing campaigns-from strategy, through execution, to results-and forecasts the contact marketing campaigns of the future based on cutting-edge technology. In-depth interviews with the campaigns' designers provide unparalleled insight into how to get those critical conversations that can change your life. Plus, step-by-step how-to sections help you get started creating your own contact marketing campaigns.
    Note: Online resource; Title from title page (viewed January 7, 2020) , Mode of access: World Wide Web.
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    MPI Ethno. Forsch.
  • 7
    Online Resource
    Online Resource
    HBR guide to leading teams (2022)
    [Place of publication not identified] : Ascent Audio
    Details
    ISBN: 9781663723611 , 1663723613
    Language: English
    Pages: 1 online resource (1 audio file (3 hr., 30 min.))
    Edition: [First edition].
    DDC: 658.4/022
    Keywords: Teams in the workplace Management ; Leadership ; Audiobooks
    Abstract: Great teams don't just happen. How often have you sat in team meetings complaining to yourself, "Why does it take forever for this group to make a simple decision? What are we even trying to achieve?" As a team leader, you have the power to improve things. It's up to you to get people to work well together and produce results. Written by team expert Mary Shapiro, the HBR Guide to Leading Teams will help you avoid the pitfalls you've experienced in the past by focusing on the often-neglected people side of teams. With practical exercises, guidelines for structured team conversations, and step-by-step advice, this guide will help you: pick the right team members; set clear, smart goals; foster camaraderie and cooperation; hold people accountable; address and correct bad behavior; and keep your team focused and motivated
    Note: Online resource; title from title details screen (O'Reilly, viewed November 22, 2022)
    URL: lizenzpflichtig
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    Online Resource
    MPI Ethno. Forsch.
  • 8
    Online Resource
    Online Resource
    HBR at 100 : the most influential and innovative articles from Harvard Business Review's first century (2022)
    [Place of publication not identified] : Ascent Audio
    Details
    ISBN: 9781663718679 , 1663718679
    Language: English
    Pages: 1 online resource (1 audio file (17 hr., 07 min.))
    Edition: [First edition].
    DDC: 650.1
    Keywords: Success in business ; Industrial management ; Industrial management ; Success in business ; Downloadable audio books ; Audiobooks ; Audiobooks
    Abstract: The most definitive management ideas of the century, all in one place. Harvard Business Review is the foremost destination for smart management thinking. Now, at its 100th anniversary, this commemorative volume brings together the most influential ideas since its inception. With thought leaders including Michael E. Porter, W. Chan Kim and Renee Mauborgne, Rosabeth Moss Kantor, Peter Drucker, and Clayton M. Christensen, this book puts HBR's greatest concepts at your fingertips. HBR at 100 curates twenty of HBR's bestselling articles of all time on key topics such as leadership, strategy, innovation, entrepreneurship, and more. With an introduction by Harvard Business Review Editor-in-Chief Adi Ignatius and additional bonus content, you'll learn how these groundbreaking ideas continue to be relevant in today's business context-and what to keep in mind as you prepare for the future. Whether you're a longtime reader or you're picking up an HBR volume for the first time, this book offers all you need to understand the most critical ideas in management-and set yourself and your organization up for success.
    Note: Online resource; title from title details screen (O'Reilly, viewed May 3, 2022)
    URL: lizenzpflichtig
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    Online Resource
    MPI Ethno. Forsch.
  • 9
    Online Resource
    Online Resource
    Radically human : how new technology is transforming business and shaping our future (2022)
    [Place of publication not identified] : Ascent Audio
    Details
    ISBN: 9781663716194 , 1663716196
    Language: English
    Pages: 1 online resource (1 sound file (9 hr., 29 min.))
    Edition: [First edition].
    DDC: 006.3
    Keywords: Artificial intelligence ; Technological innovations ; Business Data processing ; Artificial Intelligence ; Intelligence artificielle ; Innovations ; Gestion ; Informatique ; artificial intelligence ; Artificial intelligence ; Business ; Data processing ; Technological innovations ; Downloadable audio books ; Audiobooks ; Audiobooks ; Livres audio
    Abstract: Technology advances are making tech more . . . human, changing everything you thought you knew about innovation and strategy. In their groundbreaking book Human + Machine, Accenture technology leaders Paul Daugherty and H. James Wilson showed how leading organizations use the power of human-machine collaboration to transform their businesses and their bottom lines. Now those companies and other pioneers across industries are reshaping the very nature of innovation. In Radically Human, Daugherty and Wilson show this profound shift-how artificial intelligence is becoming less artificial and more intelligent. How, instead of data-hungry approaches to AI, innovators are pursuing data-efficient approaches that enable machines to learn as humans do. And how, instead of replacing workers with machines, they are unleashing human expertise to create human-centered AI. Leading companies use these fresh approaches to the basic building blocks of business-Intelligence, Data, Experience, Architecture, and Strategy (IDEAS)-to transform competition, optimize post-pandemic approaches to work and talent, and show the way toward a sustainable future. With compelling insights and fresh examples from a variety of industries, Radically Human will forever change the way you think about, practice, and win with innovation.
    Note: Online resource; title from title details screen (O’Reilly, viewed May 2, 2022)
    URL: lizenzpflichtig
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    Online Resource
    MPI Ethno. Forsch.
  • 10
    Online Resource
    Online Resource
    The secret sauce for leading transformational change (2023)
    [Old Saybrook, Connecticut] : Tantor Media, Inc.
    Details
    ISBN: 9798765078891
    Language: English
    Pages: 1 online resource (1 audio file (8 hr., 27 min.))
    Edition: [First edition].
    DDC: 658.4092
    Keywords: Transformational leadership ; Organizational change ; Audiobooks
    Abstract: Written by a collaborative, diverse, and inclusive community of contributors and business experts, this book is about leading transformational change on an individual, team, organizational, and societal level. Most large-scale transformational change happens because of unanticipated, unaddressed, unplanned disruptions which raise questions about what it takes to lead, survive, and even thrive in periods of transformational change. This book answers these critical questions: - What do leaders who drive and sustain successful transformational change actually do? - Why do we so often fail to lead and sustain transformational change? This first-of-its-kind book offers a variety of lenses and perspectives, in the form of interviews, essays, and survey responses, with insights from business leaders, HR leaders, coaches, consultants, academics, thought leaders, and other transformational change experts. The compilation of practical tools provides listeners with a deep and diverse analysis of top-notch thinking and practices for leading transformational change. This work is fundamental to aspiring leaders who wish to learn the secret sauce for leading transformational change.
    Note: Online resource; title from title details screen (O'Reilly, viewed January 10, 2023)
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
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    Online Resource
    MPI Ethno. Forsch.
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