Your email was sent successfully. Check your inbox.

An error occurred while sending the email. Please try again.

Proceed reservation?

Export
  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Alta Books | Boston, MA : Safari
    ISBN: 9788550800615
    Language: English , Portuguese
    Pages: 1 online resource (384 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Os clientes que têm experiências inconsistentes e interrompidas com produtos e serviços ficam compreensivelmente frustrados. Mas é pior quando as pessoas nessas empresas não conseguem identificar o problema porque estão focadas demais nos processos comerciais. Este livro prático mostra à sua empresa como usar diagramas de alinhamento para transformar as valiosas observações do cliente em ideias de ação. Com essa ferramenta única, você poderá mapear visualmente a experiência existente do cliente e prever futuras soluções. Os gerentes de produtos e marcas, especialistas em marketing e donos de negócios aprenderão como a diagramação da experiência pode ajudar a determinar onde os objetivos comerciais e as perspectivas do cliente se cruzam. Assim que você tiver esses dados, poderá fornecer aos usuários um valor real. O livro Mapeamento de Experiências está dividido em três partes: Entender os princípios subjacentes da diagramação e descobrir como esses diagramas podem informar a estratégia Aprender a criar diagramas com os quatro modos iterativos no processo de mapeamento: configurar uma iniciativa de mapeamento, investigar a evidência, visualizar o processo e usar diagramas em workshops e experimentos Ver os diagramas-chave em ação, inclusive plantas, mapas da jornada do cliente, mapas de experiência, modelos mentais, mapas especiais e modelos de ecossistemas.
    Note: Online resource; Title from title page (viewed March 30, 2017) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
  • 2
    Online Resource
    Online Resource
    Beijing : O'Reilly
    ISBN: 9780596528102 , 0596528108
    Language: English
    Pages: xv, 394 p , col. ill. , 25 cm
    Edition: 1. ed.
    Keywords: Web site development ; Web sites ; Design ; World Wide Web ; User interfaces (Computer systems) ; Internet searching ; Electronic books ; local
    Abstract: Thoroughly rewritten for today's web environment, this bestselling book offers a fresh look at a fundamental topic of web site development: navigation design. Amid all the changes to the Web in the past decade, and all the hype about Web 2.0 and various "rich" interactive technologies, the basic problems of creating a good web navigation system remain. Designing Web Navigation demonstrates that good navigation is not about technology-it's about the ways people find information, and how you guide them. Ideal for beginning to intermediate web designers, managers, other non-designers, and web development pros looking for another perspective, Designing Web Navigation offers basic design principles, development techniques and practical advice, with real-world examples and essential concepts seamlessly folded in. How does your web site serve your business objectives? How does it meet a user's needs? You'll learn that navigation design touches most other aspects of web site development. This book: Provides the foundations of web navigation and offers a framework for navigation design Paints a broad picture of web navigation and basic human information behavior Demonstrates how navigation reflects brand and affects site credibility Helps you understand the problem you're trying to solve before you set out to design Thoroughly reviews the mechanisms and different types of navigation Explores "information scent" and "information shape" Explains "persuasive" architecture and other design concepts Covers special contexts, such as navigation design for web applications Includes an entire chapter on tagging While Designing Web Navigation focuses on creating navigation systems for large, information-rich sites serving a business purpose, the principles and techniques in the book also apply to small sites. Well researched and cited, this book serves as an excellent reference on the topic, as well as a superb teaching guide. Each chapter ends with suggested reading and a set of questions that offer exercises for experiencing the concepts in action.
    Note: Includes bibliographical references (p. 377-384) and index
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
Close ⊗
This website uses cookies and the analysis tool Matomo. More information can be found here...