ISBN:
9780857085382
Language:
English
Pages:
Online-Ressource (247 p)
Parallel Title:
Print version The Art of Conversation : Change Your Life with Confident Communication
DDC:
302.346
Keywords:
BUSINESS & ECONOMICS / Small Business
;
Electronic books
;
Electronic books
Abstract:
Good conversation is at the heart of networking, meetings, interviews, negotiations and raising your profile. It can ease your way in work, enabling you to build alliances, create strong relationships with staff, bosses and clients, succeed at interviews, motivate and inspire. But conversation is something most of us were never taught! We learn to speak as babies, but how conversation actually works is something most of us pick up only haphazardly, and many have yet to learn. Why is it some of us are stuck for words, but others blabber or can't stop? What is it that some people have naturall
Description / Table of Contents:
Cover; Endorsements; Title page; Copyright page; Contents; Preface; Acknowledgements; Introduction; Part One: Introducing Conversation; 1: The Dance of Conversation; 1.1 A dance for two; A Subtle Human Art; 1.2 The traditional "conversationalist"; Cicero's Summary; 1.3 What's conversation for?; 2: Connecting Is What Matters Most; 2.1 Conversational drains; Enthuso-bore; Robo-chore; Echo-bore; The Ego-bore; Queen of Gossip; Moaning MICKEY and Minnie; 2.2 Finding common ground; Favourite Objects of Attention; 2.3 Finding a common language; 2.4 Non-verbal connection; Body Language; Voice Tone
Description / Table of Contents:
2.5 Energetic connection2.6 Flexibility; Going with the Flow; Breaking Connection; Dealing with "Drains"; 3: Getting in the Right State; 3.1 Managing your state; Breathe; Move; 3.2 Collecting positive states; 3.3 Staying present and aware; Focusing Outside Yourself; Dealing with Silence; 3.4 Curiosity; 3.5 Trusting yourself and others; 4: Getting a Conversation Going - the Basics; 4.1 Breaking the silence; Make a Comment; Float in a Simple Question; Try a Comment Followed by a Question; Introduce Yourself Positively; 4.2 Keeping the conversation going; Adding a Little Extra; Taking It Gently
Description / Table of Contents:
Open QuestionsChanging the Subject; 4.3 Stories; Dropping Conversational Clues - and Picking Them Up; 5: Listening; 5.1 How well do you listen?; 5.2 What can happen instead of listening; Rehearsing your own piece; Daydreaming; Pretending to listen; Non-listening; Filtering the communication; Judgement; Playing the psychiatrist; Reassuring or diverting; 5.3 How to listen well; Show that you're listening; 5.4 Freeing yourself to listen; 5.5 Deep listening; Part Two: The Power of Conversation; 6: Influencing a Conversation; 6.1 Know your intention; Specific outcomes; Values as intention
Description / Table of Contents:
6.2 Leading through connection6.3 Creating positive movement; 6.4 Influence can be as gentle as a story; 7: Different Kinds of Conversation; 7.1 Thing talk; 7.2 Action talk; The art of small talk; 7.3 Head talk; Capabilities; Exchange of ideas; Exchange of opinions; Wit; 7.4 Heart talk; Emotional support; Intimate conversation; Risk taking; 7.5 Soul talk; Seeing someone for who they really are; Communication beyond words; Generative conversations; 7.6 Progressing through talk-types; 8: Expressing Yourself; 8.1 Expressing you - voice; Be heard and understood; Speak with flow
Description / Table of Contents:
Getting rid of useless fillersExpressing interest and sounding interesting; Rapport; 8.2 Expressing you - body language; 8.3 Expressing you - your emotions; Influencing with your emotions; 8.4 Expressing the real you; Part Three: Sailing Through Tricky Waters; 9: What to Do If You're Stuck; 9.1 Find a positive state of mind; 9.2 Stop faking it; 9.3 Slow down; 9.4 Know the rules of the game; 9.5 Being flexible; 10: Oiling the Wheels; 10.1 Comment on what you've already heard; 10.2 Encouraging nods and grunts; 11: Role Playing; 12: Spotting the Games People Play; 12.1 The status game
Description / Table of Contents:
12.2 The manipulation game
Note:
Description based upon print version of record
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