ISBN:
9789027289797
,
9027289794
Language:
English
Pages:
Online Ressource (xxii, 319 p.)
,
ill.
Edition:
Online-Ausg.
Series Statement:
Studies in corpus linguistics v. 34
Parallel Title:
Erscheint auch als
DDC:
303.482559073
Keywords:
Intercultural communication Philippines
;
Call center agents Language
;
Philippines
;
English language Usage
;
Intercultural communication
;
Call center agents Language
;
English language Usage
;
POLITICAL SCIENCE ; Globalization
;
English language ; Usage
;
Intercultural communication
;
Philippines
;
Electronic books
Abstract:
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups
Note:
Includes bibliographical references and index. - Description based on print version record
