Language:
English
Pages:
1 online resource (1 volume)
,
illustrations
Keywords:
Online social networks ; Economic aspects
;
Customer relations ; Management
;
Knowledge management
;
Electronic books
;
Electronic books ; local
Abstract:
Launching a peer-to-peer knowledge-sharing platform is not easy. Online support forums have two distinct segments: those who seek product support, and those who provide it. Knowledge seekers are hesitant to ask questions if knowledge contributors are few and far between, and knowledge contributors will not sign up if there are not enough problems to solve. It is a classic chicken or egg challenge that can be effectively addressed by seeding the platform with expert knowledge.
Note:
"Reprint #59324.". - Includes bibliographical references. - Description based on online resource; title from cover (Safari, viewed May 17, 2018)
URL:
https://learning.oreilly.com/library/view/-/53863MIT59324/?ar
