ISBN:
9780877193449
Language:
English
Pages:
Online-Ressource (358 p)
Parallel Title:
Print version Intercultural Services
DDC:
305.8/0071/5
Keywords:
Electronic books
Abstract:
For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the globa
Description / Table of Contents:
Front Cover; Intercultural Services; Copyright Page; Contents; Acknowledgments; Foreword; Preface; 1. Exploring Intercultural Services; About the Book; About the Intercultural Field; Terminology and Jargon; Mini-Case: One Company's Experience; Summary and Suggested Action Steps; Resources; 2. Key Intercultural Concepts; Understanding the Core Concepts; Understanding Cultural Differences; Cross-Cultural Communications; Cross-Cultural Transitional Experiences; Summary and Suggested Action Steps; Resources; 3. Cross-Border Organizations; Risks and Opportunities; The Globalizing Organization
Description / Table of Contents:
Cross-Border Organizational Relationships and IssuesThe Intercultural Synergy Model; Summary and Suggested Action Steps; Resources; 4. Cross-Border Roles; New Roles - New Requirements; Cross-Border Team Membership; The Global Manager's Role; Cross-Border Role Analysis; Summary and Suggested Action Steps; Resources; 5. Foundations of Intercultural Learning; Assessing Intercultural Needs; Intercultural Learning Objectives; Paths to Intercultural Learning; Selecting Approaches, Methods, and Models; Systematic Training and Development; Summary and Suggested Action Steps; Resources
Description / Table of Contents:
6. Intercultural ServicesOverview of Services; International Programs; Professional Services; Online Services; Summary and Suggested Action Steps; Resources; 7. Intercultural Products; Overview of Products; General Considerations; "Stand Alone" Products; Facilitated Products; Summary and Suggested Action Steps; Resources; Videos and Audiotapes; Assessment/Selection Instruments; 8. Intercultural Service Providers; Finding Suitable Providers; Intercultural Trainer Qualifications; Assessing Vendors Information; Summary and Suggested Action Steps; Resources; 9. Working with Suppliers
Description / Table of Contents:
Managing the RelationshipImproving Supplier Performance; Evaluating Intercultural Learning; Giving Feedback to Suppliers; Assisting Suppliers; Summary and Suggested Action Steps; Resources; 10. The Case for Intercultural Services; The Downside Considerations; The Upside Considerations; Convincing Others; Summary and Suggested Action Steps; Resources; Bibliography of "Classics"; Index; About the Author
Note:
Description based upon print version of record
