ISBN:
9780113313204
Language:
English
Pages:
1 online resource (260 pages)
Edition:
2nd edition
Keywords:
Electronic books ; local
Abstract:
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Note:
Online resource; Title from title page (viewed July 1, 2011)
,
Mode of access: World Wide Web.
