ISBN:
9780113314171
Language:
English
,
Japanese
Pages:
1 online resource (365 pages)
Edition:
2nd edition
Keywords:
Electronic books ; local
Abstract:
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
Note:
Online resource; Title from title page (viewed June 1, 2013)
,
Mode of access: World Wide Web.