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  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Productivity Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (239 pages)
    Edition: 1st edition
    Keywords: Business management ; Electronic books ; local
    Abstract: Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operations. This book shows how to use Lean and Six Sigma management practices to improve the normal daily work in a bank, typically executed in the so-called "back offices." This work involves about 90 percent of bank employees and generates 90 percent of costs. Lean for Banks explains how to organize bank operations better, increase work productivity and quality by working smarter and not harder, make fewer mistakes and decrease rework, and elevate jobs from mundane and repetitive to creative and pleasantly challenging. Most importantly, it shows how to increase the satisfaction of bank customers and in turn enhance bank competitiveness and market share. Lean for Banks is intended for all levels of bank employees: back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also intended for all levels of students at schools that teach banking skills—short courses intended for tellers, college courses in advanced banking operations, and continuing education for bank managers and line employees. This book is an entry-level text on Lean and should give readers enough understanding to prepare them for active participation in Lean deployment activities.
    Note: Online resource; Title from title page (viewed November 21, 2014) , Mode of access: World Wide Web.
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  • 2
    Online Resource
    Online Resource
    New York : McGraw-Hill Education
    ISBN: 9780071806329 , 0071806326
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: Rev. and expanded 3rd ed.
    Parallel Title: Erscheint auch als
    Keywords: Executives ; Salaries, etc ; Compensation management ; Electronic books ; Business management ; Electronic books ; local
    Abstract: The definitive guide for anyone involved in designing and approving executive salaries-revised for new laws and attitudes about salaries and performance The Complete Guide to Executive Compensation , Third Edition, helps you evaluate your company's culture, organization, and strategy to create the best compensation package for the organization's interest. It contains new strategies based on recent changes regarding venture capitalism, boards of director's core responsibilities, changes in director's pay, shifts in stakeholder power, and laws like the Dodd-Frank Wall Street Reform and Consumer Protection Act and healthcare reform. Bruce R. Ellig served at Pfizer Inc. for over 35 years, and spent his last 25 years as secretary of the Board of Directors' Executive Compensation Committee. He has received the Lifetime Achievement Awards from the Society of Human Resource Management and WorldatWork. Ellig was elected to the National Academy of Human Resources in 1993 and served as a fellow of the Employee Benefit Research Institute and the Wharton Aresty Institute.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 3
    ISBN: 9780071822619 , 0071822615
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Production management ; Factory management ; Electronic books ; Business management ; Electronic books ; local
    Abstract: From the award-winning developers of Factory Physics-a powerful leadership guide for breakthrough performance A comprehensive guide that cuts through the hodgepodge of copycat initiatives, overblown buzzwords, confusing mathematics, and misguided software, Factory Physics for Managers is a breath of fresh air for operations managers and executives. Written by the leaders and experts behind the bestselling Factory Physics, it's a brilliant crash course in the practical science of operations designed to help you: Achieve best possible profit, cash flow, and customer service Attain highest return with existing Lean, Six Sigma, and ERP initiatives Manage your capacity, inventory, response time, and variability with high predictability Simplify management of complexity using existing IT systems Use the fundamentals of science to ensure your operation's success See your company and procedures more clearly Improve intuition, decision making, and strategy execution A strategy of imitation is not much of a strategy. Most every company uses the common continuous improvement initiatives. This highly accessible guide addresses but goes beyond other business approaches such as Lean, Six Sigma, and Theory of Constraints by offering a customizable plan that you can apply to any manufacturing-based industry or supply chain. You'll discover invaluable tools for developing operations strategy and driving execution by using practical science to assess your procedures, target problems, and find solutions. You'll learn essential life lessons from the best-and worst-practices of corporate leaders like Toyota and Boeing. You'll find ingenious new ways to improve your leadership by predictively managing the tradeoffs that every operation faces-whether it's more or less inventory or capacity, higher or lower customer service, or more or fewer products. Using this approach, you can tackle these natural conflicts in business through a practical, comprehensive science of operations. Factory Physics for Managers makes it easier to choose and execute the best strategy for better productivity-and even bigger profits. Praise for Factory Physics for Managers " Factory Physics for Managers is a proven path to flawless execution and results. Leading vs. following in our industry is predicated on the relentless pursuit of putting order to chaos. Factory Physics science and CSUITE software have given our organization the ability to plan, predict, model, and execute based on explo...
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 4
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Customer services ; Customer relations ; Employees ; Training of ; Electronic books ; Business management ; Electronic books ; local
    Abstract: Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results can be both surprising and illuminating, such as: • Company culture doesn't always support service excellence • Over-emphasis on cost reduction often increases the cost of service • Employees are torn between doing the right thing for the customer and following policy • Poor products and services can make helping the customer nearly impossible • Employees' interests often don't align with company goals Once core problems are identified, the book offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, Service Failure helps people overcome the obstacles preventing them from doing their very best.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 5
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : CRC Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (262 pages)
    Edition: 1st edition
    Keywords: Business management ; Electronic books ; local
    Abstract: Each emergency comes with its own set of challenges, however, many emergencies of the past can be used as tools to evaluate the decisions made and apply them to similar situations. Designed to enable public officials to conduct this kind of evaluation, Case Studies in Disaster Response and Emergency Management details a selection of emergencies—more than 50—that actually occurred. The book demonstrates that often there is no wrong or right answer, just choices that will resolve a problem favorably or cause the situation to deteriorate. The book illustrates the application of public administration theories and practices to real-life disasters. Arranged chronologically, the case studies involve incidents from the U.S. and worldwide, with topics including natural disasters, industrial accidents, epidemics, and terrorist attacks. It includes a set of generic questions at different points in the case study to allow evaluation of which decisions were successful and why. The decision-making process described gives readers an applied venue to test theoretical emergency management techniques that should work in real-world situations. The book demonstrates with the perspective of 20/20 hindsight how preventive planning measures are best practiced. It provides practical advice and guidance for public officials during emergency situations.
    Note: Online resource; Title from title page (viewed January 4, 2013) , Mode of access: World Wide Web.
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  • 6
    ISBN: 9780071809993 , 0071809996
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Customer relations ; Customer services ; Service industries ; Management ; Electronic books ; Business management ; Electronic books ; local
    Abstract: Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future ...
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 7
    Online Resource
    Online Resource
    New York : McGraw-Hill
    ISBN: 9780071802260 , 0071802266
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Reengineering (Management) ; Organizational effectiveness ; Workflow ; Management ; Industrial management ; Electronic books ; Business management ; Electronic books ; local
    Abstract: PRACTICAL COVERAGE OF BUSINESS PROCESS MANAGEMENT FUNDAMENTALS This concise, easy-to-understand guide provides a straightforward introduction to the tools and techniques required to implement business process management (BPM), and how it can benefit any organization. Written by an instructor at the BPM Institute, What Is BPM? explains the management strategies, integrated methodologies, and software solutions essential to a successful enterprise-wide BPM implementation. Discover how to roll out a systematic approach to continuous process improvement in your organization and deliver sustained operational performance. Find out how to: Identify value chain processes within your organization Understand the document, assess, improve, and manage phases of BPM Select process improvement tools, such as process mapping, Six Sigma, and Lean Transform to a process-managed enterprise Evaluate BPM software and platforms
    Note: Includes bibliographical references. - Description based on print version record
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  • 8
    ISBN: 9780071799553 , 0071799559
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Small business ; Finance ; Small business ; Management ; Boards of directors ; Small capitalization stocks ; Electronic books ; Business management ; Electronic books ; local
    Abstract: The first corporate governance book of its kind-written specifically for board members of smaller companies The Perfect Corporate Board covers the critical issues board members of smaller companies routinely face, helping them make better decisions for organizational success. It provides objective, practical advice on such critical issues as analyzing prospective financing, equity research, stock buy-backs, short selling, investment banking, and purchasing legal services. Adam Epstein is a corporate director and capital markets expert with extensive legal and operating experience. He is a member of the National Association of Corporate Directors, and speaks and writes regularly in national forums with respect to corporate governance.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 9
    Online Resource
    Online Resource
    New York : McGraw-Hill
    ISBN: 9780071797542 , 0071797548
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Keywords: Process control ; Statistical methods ; Six sigma (Quality control standard) ; Statistics ; Data processing ; Electronic books ; Business management ; Electronic books ; local
    Abstract: A PLAIN ENGLISH GUIDE TO SOLVING REAL-WORLD PROBLEMS WITH SIX SIGMA Six Sigma is one of the most effective strategies for improving processes, creating better products, and boosting customer satisfaction, but business leaders often balk at its reputation for being too complex. Don't fall into that trap. Six Sigma is simple to understand and implement--if you have Statistics for Six Sigma Made Easy! Warren Brussee has helped businesses save millions of dollars with Six Sigma, and he explains how you can achieve similar results in this step-by-step guide. He presents a thorough overview of the Six Sigma methodology and techniques for successful implementation, as well as a clear explanation of DMAIC--the problem-solving method used by Six Sigma Greenbelts. Statistics for Six Sigma Made Easy! provides: A simplified form of the most common Six Sigma tools All the basic Six Sigma formulas and tables Dozens of Six Sigma statistical problem-solving case studies A matrix for finding the right statistical tool to meet your needs Basic Greenbelt training in one concise reference Best of all, no background in statistics is required--you can start improving quality and initiating costsaving improvements right away. Statistics for Six Sigma Made Easy! is the only reference you need to facilitate real-world application of Six Sigma tools.
    Note: Previous ed.: 2004. - Includes bibliographical references and index. - Description based on online resource; title from PDF title page (Safari, viewed Nov. 7, 2012)
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  • 10
    ISBN: 9780071769952 , 0071769951
    Language: English
    Pages: 1 online resource (xiv, 208 p.)
    Parallel Title: Erscheint auch als
    Keywords: Total quality management ; Quality control ; Management ; Organizational effectiveness ; Electronic books ; Business management ; Electronic books ; local
    Abstract: Quality guru Subir Chowdhury introduces his groundbreaking new process In The Power of LEO , Chowdhury outlines a simple, three-part strategy for building continuous quality improvement every business operation, which he calls LEO: L isten to your customers and employees; E nrich your company by fixing the problems you learn about and seizing future opportunities; and O ptimize your company by making sure the problems remains fixed and executing resulting plans for improvement. Subir Chowdhury is the author of 13 books including the international bestsellers The Power of Six Sigma and The Ice Cream Maker . As chairman and CEO of ASI Consulting Group ( www.asiusa.com ), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them make 'quality' a part of their business culture. In 2009, the U.S. Department of Homeland Security presented him with the 'Outstanding American by Choice Award'. His works are cited frequently in the national and international media. He lives with his family in Bloomfield Hills, Michigan.
    Note: Includes index. - Description based on print version record
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  • 11
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : CRC Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (368 pages)
    Edition: 1st edition
    Keywords: Business management ; Electronic books ; local
    Abstract: Whether it's because of a lack of understanding, poor planning, or a myriad of other things, 50 to 60 percent of the IT effort in most companies can be considered waste. Explaining how to introduce Lean principles to your IT functions to reduce and even eliminate this waste, Lean Management Principles for Information Technology provides t
    Note: Online resource; Title from title page (viewed July 28, 2011)
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  • 12
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : CRC Press | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (320 pages)
    Edition: 1st edition
    Keywords: Business management ; Electronic books ; local
    Abstract: In the information age, it is critical that we understand the implications and exposure of the activities and data documented on the Internet. Improved efficiencies and the added capabilities of instant communication, high-speed connectivity to browsers, search engines, websites, databases, indexing, searching and analytical applications have made information technology (IT) and the Internet a vital issued for public and private enterprises. The downside is that this increased level of complexity and vulnerability presents a daunting challenge for enterprise and personal security. Internet Searches for Vetting, Investigations, and Open-Source Intelligence provides an understanding of the implications of the activities and data documented by individuals on the Internet. It delineates a much-needed framework for the responsible collection and use of the Internet for intelligence, investigation, vetting, and open-source information. This book makes a compelling case for action as well as reviews relevant laws, regulations, and rulings as they pertain to Internet crimes, misbehaviors, and individuals’ privacy. Exploring technologies such as social media and aggregate information services, the author outlines the techniques and skills that can be used to leverage the capabilities of networked systems on the Internet and find critically important data to complete an up-to-date picture of people, employees, entities, and their activities. Outlining appropriate adoption of legal, policy, and procedural principles—and emphasizing the careful and appropriate use of Internet searching within the law—the book includes coverage of cases, privacy issues, and solutions for common problems encountered in Internet searching practice and information usage, from internal and external threats. The book is a valuable resource on how to utilize open-source, online sources to gather important information and screen and vet employees, prospective employees, corporate partners, and vendors.
    Note: Online resource; Title from title page (viewed January 7, 2011) , Mode of access: World Wide Web.
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  • 13
    Online Resource
    Online Resource
    New York : McGraw-Hill
    ISBN: 9780071713184 , 0071713182
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Series Statement: A briefcase book
    Parallel Title: Erscheint auch als
    Keywords: Production management ; Electronic books ; Business management ; Electronic books ; local
    Abstract: The secrets to improving operations while maintaining the highest quality How do you operate at maximum efficiency with minimum cost? Manager's Guide to Operations Management addresses one of the most pressing business issues of our time by offering easy-toimplement advice on creating the most effective, streamlined operations possible. This quick-reference guide explains how to: Improve your production processes Boost quality using the Six Sigma approach Manage supply chains and inventory Forecast, plan, and schedule efficiently With Manager's Guide to Operations Management , you have the tools you need to ensure a smooth, steady work flow while producing products and services of the highest quality-the secret to business success.
    Note: Includes index. - Description based on print version record
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  • 14
    Online Resource
    Online Resource
    New York : McGraw-Hill | Boston, Mass. :Safari Books Online,
    ISBN: 9780071426688 , 007142668X
    Language: English
    Pages: iv, 92 p , ill. , 23 cm
    Keywords: Production management ; Quality control ; Process control ; Business management ; Electronic books ; local
    Abstract: A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you'll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the "four keys" of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You'll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.
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