ISBN:
9789264198241
Language:
English
Pages:
Online-Ressource (148 p.)
Parallel Title:
Print version Responding to Student Expectations
DDC:
378.1/98
Keywords:
Electronic books
;
Student
;
Erwartung
;
Universität
Abstract:
Today's university students are drawn from a highly diverse set of backgrounds. Students appear in various guises as citizens, consumers, and clients. They are fitting university study around increasingly busy lives, often alongside paid employment. In many countries students are paying more for their university education, and expect high levels of standards and service. Universities are institutions with multiple roles, and must balance the needs and demands of their students with the expectations placed upon them by government, industry and the wider community. Such a balance must be struck
Description / Table of Contents:
Foreword; Contents; Institutional Responses to Changing Student Expectations: Project Overview; Higher Education, Students, Society: Multi-lateral Relationships; Government Policy and Student Expectations: The Canadian Experience; What Should Students Be Entitled to Expect From Universities?; A Case Study of the Students' View on the Educational Process and on University Management; Students' Changing Expectations of Higher Education and the Consequences of Mismatches...; Encouraging University Responsiveness: Student-focussed Incentives in Australian Higher Education
Description / Table of Contents:
Marketing in Higher Education: Matching Promises and Reality to ExpectationsA Survey of Student-institution Relationships in Europe; Responding to Legal Liability; The Danish Parliamentary Omsudsman's Experience With Regard to the Legal Protection of Students; Handling Student Grievances: What Lessons are there for Institutions in the Cases Brought before...; Notes on Authors;
Note:
Description based upon print version of record
DOI:
10.1787/9789264176225-en
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