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  • 1
    Online Resource
    Online Resource
    Shared Encounters (2010)
    London : Springer-Verlag London
    Details
    ISBN: 9781848827264
    Language: English
    Pages: Online-Ressource , v.: digital
    Edition: Online-Ausg. Springer eBook Collection. Computer Science Electronic reproduction; Available via World Wide Web
    Series Statement: Computer Supported Cooperative Work
    Parallel Title: Druckausg. Shared encounters
    DDC: 005.019
    RVK:
    ST 285
    Keywords: Architectural design ; Computer science ; Social sciences Data processing ; Sociology ; Konferenzschrift ; Ubiquitous Computing
    Abstract: With contributions from leading researchers in the field, this book explores the creation and support of those conditions that lead to meaningful and persisting shared encounters. It considers the creation of social settings and 'places' through shared behavior, and evaluates the types of exchanges as well as content, location, evaluation and use. In particular it concentrates on how technologies can be used for spontaneous shared interactions
    Description / Table of Contents: Willis FM_O.pdf; Foreword; Willis Ch01_O.pdf; Chapter 1; Willis Section-1_O.pdf; Introduction: Sharing Experience; Willis Ch02_O.pdf; Chapter 2; Willis Ch03_O.pdf; Chapter 3; Willis Ch04_O.pdf; Chapter 4; Willis Ch05_O.pdf; Chapter 5; Willis Section-2_O.pdf; Introduction: Playful Encounters; Willis Ch06_O.pdf; Chapter 6; Willis Ch07_O.pdf; Chapter 7; Willis Ch08_O.pdf; Chapter 8; Willis Section-3_O.pdf; Introduction: Spatial Settings; Willis Ch09_O.pdf; Chapter 9; Willis Ch10_O.pdf; Chapter 10; Willis Ch11_O.pdf; Chapter 11; Willis Section-4_O.pdf; Introduction: Social Glue; Willis Ch12_O.pdf
    Description / Table of Contents: Chapter 12Willis Ch13_O.pdf; Chapter 13; Willis Ch14_O.pdf; Chapter 14; Willis Ch15_O.pdf; Chapter 15; Willis Index_O.pdf
    Note: "This book is the result of a workshop held as part of the CHI 2007 conference that took place on April 29, 2007."--Acknowledgments , Includes bibliographical references and index , Electronic reproduction; Available via World Wide Web
    DOI: 10.1007/978-1-84882-727-1
    URL: Volltext  (lizenzpflichtig)
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Online Resource
    Online Resource
    Self-Service in the Internet Age : Expectations and Experiences (2009)
    London : Springer-Verlag London
    Details
    ISBN: 9781848002074
    Language: English
    Pages: Online-Ressource , v.: digital
    Edition: Online-Ausg. Springer eBook Collection. Computer Science Electronic reproduction
    Series Statement: Computer Supported Cooperative Work 800
    DDC: 303.4833
    RVK:
    ST 205
    Keywords: Computer science ; Information systems
    Abstract: The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.
    Description / Table of Contents: Computer Supported Cooperative Work; Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena; The Role and Implications of the Internet in Healthcare Delivery; Self-Service and E-Education: The Relationship to Self-Directed Learning; Stakeholder Expectations of Service Quality in a University Web Portal; Cybermediation in the Tourism and Travel Industries; Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites; Experiences of Users from Online Grocery Stores; The Virtual Shopping Aisle: More or Less Work?
    Description / Table of Contents: The Customer Rules and Other e-Shopping MythsInternet Banking: An Interaction Building Channel for Bank-Customer Relationships; Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty; Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues; An Explanatory Model of Self-Service on the Internet; Index;
    Note: Description based upon print version of record , Electronic reproduction
    DOI: 10.1007/978-1-84800-207-4
    URL: Volltext  (lizenzpflichtig)
    Library Location Call Number Volume/Issue/Year Availability
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