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  • Safari, an O’Reilly Media Company.  (97)
  • [Erscheinungsort nicht ermittelbar] : TSO
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Author, Corporation
  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316427
    Language: English
    Pages: 1 online resource (188 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are working in digital transformation projects and towards high-velocity environments. This publication helps you understand the High-velocity IT module towards Managing Professional, as well as provide daily expert reference guidance for day-to-day problems.
    Note: Online resource; Title from title page (viewed February 1, 2020) , Mode of access: World Wide Web.
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  • 2
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316342
    Language: English
    Pages: 1 online resource (160 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you understand the Create, Deliver and Support module towards Managing Professional, as well as provide daily expert reference guidance for day-to-day problems.
    Note: Online resource; Title from title page (viewed January 1, 2020) , Mode of access: World Wide Web.
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  • 3
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316786
    Language: English
    Pages: 1 online resource (241 pages)
    Edition: 5th edition
    Keywords: Electronic books ; local
    Abstract: The MSP 5th edition offers essential guidance for the MSP Foundation and Practitioner certification and is the next step for PRINCE2 qualified practitioners and project managers.
    Note: Online resource; Title from title page (viewed September 19, 2020) , Mode of access: World Wide Web.
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  • 4
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316380
    Language: English
    Pages: 1 online resource (227 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships. This publication helps you understand the Drive Stakeholder Value module towards Managing Professional, as well as provide daily expert reference guidance for day-to-day problems.
    Note: Online resource; Title from title page (viewed February 1, 2020) , Mode of access: World Wide Web.
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  • 5
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113317479
    Language: English
    Pages: 1 online resource (428 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guide is designed for professionals in the United States who regularly manage projects. Whilst the traditional Managing Successful Project manual can also be used by US students to pass exams, this guidance provides a global language of project management but some more familiar standardized terms and can be used to pass both the PRINCE2 Foundation and Practitioner exams.
    Note: Online resource; Title from title page (viewed September 18, 2020) , Mode of access: World Wide Web.
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  • 6
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316502
    Language: English
    Pages: 1 online resource (254 pages)
    Edition: 1st edition
    Parallel Title: Erscheint auch als ITIL®4: Digital and IT strategy
    Keywords: Electronic books ; local
    Abstract: Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organization. This book helps you understand the Digital and IT Strategy module towards Strategic Leader, as well as provide daily expert reference guidance for day-to-day problems.
    Note: Online resource; Title from title page (viewed April 9, 2020) , Mode of access: World Wide Web.
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  • 7
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316304
    Language: English , Polish
    Pages: 1 online resource (356 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: A blended approach combining PRINCE2 and Agile, PRINCE2 Agile gives project managers the skills and knowledge to benefit from agile delivery, whilst maintaining purposeful levels of control with PRINCE2.
    Note: Online resource; Title from title page (viewed August 1, 2019) , Mode of access: World Wide Web.
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  • 8
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316625
    Language: English , Japanese
    Pages: 1 online resource (244 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.
    Note: Online resource; Title from title page (viewed November 1, 2019) , Mode of access: World Wide Web.
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  • 9
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316540
    Language: English
    Pages: 1 online resource (110 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The ITIL 4 Foundation Revision Guide, written by experts and endorsed by itSMF UK, complements the core content in the ITIL 4 Foundation manual and enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, as well as provide exam hints and support to maximise ITIL 4 Foundation success.
    Note: Online resource; Title from title page (viewed November 1, 2019) , Mode of access: World Wide Web.
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  • 10
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316724
    Language: English , Dutch
    Pages: 1 online resource (360 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: A blended approach combining PRINCE2 and Agile, PRINCE2 Agile gives project managers the skills and knowledge to benefit from agile delivery, whilst maintaining purposeful levels of control with PRINCE2.
    Note: Online resource; Title from title page (viewed December 1, 2019) , Mode of access: World Wide Web.
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  • 11
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316663
    Language: English , Spanish
    Pages: 1 online resource (212 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.
    Note: Online resource; Title from title page (viewed September 1, 2019) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 12
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316649
    Language: English , French
    Pages: 1 online resource (212 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.
    Note: Online resource; Title from title page (viewed October 1, 2019) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 13
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316083
    Language: English
    Pages: 1 online resource (220 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.
    Note: Online resource; Title from title page (viewed February 1, 2019) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 14
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316601
    Language: English , German
    Pages: 1 online resource (212 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.
    Note: Online resource; Title from title page (viewed September 1, 2019) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 15
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316465
    Language: English
    Pages: 1 online resource (188 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This publication helps you understand the Direct, Plan and Improve module towards Managing Professional, as well as provide daily expert reference guidance for day-to-day problems.
    Note: Online resource; Title from title page (viewed January 1, 2019) , Mode of access: World Wide Web.
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  • 16
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316588
    Language: English
    Pages: 1 online resource (148 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: Aligned with Managing Successful Projects 6th edition this essential revision guide supports candidates taking PRINCE2 Foundation or Practitioner, giving expert advice and guidance on how to approach the examination
    Note: Online resource; Title from title page (viewed December 1, 2019) , Mode of access: World Wide Web.
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  • 17
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316281
    Language: English , German
    Pages: 1 online resource (356 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: A blended approach combining PRINCE2 and Agile, PRINCE2 Agile gives project managers the skills and knowledge to benefit from agile delivery, whilst maintaining purposeful levels of control with PRINCE2.
    Note: Online resource; Title from title page (viewed August 1, 2019) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 18
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315772
    Language: English , Polish
    Pages: 1 online resource (377 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed July 1, 2018) , Mode of access: World Wide Web.
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  • 19
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316113
    Language: English
    Pages: 1 online resource (120 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guide has been developed to provide a framework for organisations seeking to drive transformation and embrace change in order to remain competitive and relevant in the fast changing environment.
    Note: Online resource; Title from title page (viewed November 1, 2018) , Mode of access: World Wide Web.
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  • 20
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780117083721
    Language: English
    Pages: 1 online resource (88 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance lists some of the questions that need be asked at all levels of the organization, to make sure it's on track to meet the agreed strategic objectives by using metrics.
    Note: Online resource; Title from title page (viewed February 1, 2018) , Mode of access: World Wide Web.
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  • 21
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315734
    Language: English , German
    Pages: 1 online resource (426 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed May 1, 2018) , Mode of access: World Wide Web.
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  • 22
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315499
    Language: English
    Pages: 1 online resource (240 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: This guidance faciliates the integration of SAM/ITAM with service management and information security management while linking to organizational objectives to help achieve major benefits in risk management, cost management, enhanced security and improved service delievery.
    Note: Online resource; Title from title page (viewed January 1, 2018) , Mode of access: World Wide Web.
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  • 23
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315819
    Language: English , French
    Pages: 1 online resource (400 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed October 1, 2018) , Mode of access: World Wide Web.
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  • 24
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315987
    Language: English
    Pages: 1 online resource (236 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: The essential guidance for Senior Project Board members and Leaders to direct projects to success and minimise risk; explaining the duties and behaviour of the Project Board, using a practical approach with illustrations and summaries and drawing on real -life experience in public and private sector organisations.
    Note: Online resource; Title from title page (viewed October 1, 2018) , Mode of access: World Wide Web.
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  • 25
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315758
    Language: English , Dutch
    Pages: 1 online resource (380 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed June 1, 2018) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 26
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315376
    Language: English , German
    Pages: 1 online resource (180 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    Note: Online resource; Title from title page (viewed March 1, 2017) , Mode of access: World Wide Web.
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  • 27
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315390
    Language: English , Spanish
    Pages: 1 online resource (180 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    Note: Online resource; Title from title page (viewed March 1, 2017) , Mode of access: World Wide Web.
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  • 28
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780117083691
    Language: English
    Pages: 1 online resource (136 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Essential reading for anyone wishing to understand how IT change management can be implemented and put into practice within the workplace.
    Note: Online resource; Title from title page (viewed September 1, 2017) , Mode of access: World Wide Web.
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  • 29
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315352
    Language: English
    Pages: 1 online resource (400 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed May 1, 2017) , Mode of access: World Wide Web.
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  • 30
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315383
    Language: English , French
    Pages: 1 online resource (198 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    Note: Online resource; Title from title page (viewed April 1, 2017) , Mode of access: World Wide Web.
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  • 31
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315413
    Language: English
    Pages: 1 online resource (42 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: A blended approach combining PRINCE2 and Agile, PRINCE2 Agile gives project managers the skills and knowledge to benefit from agile delivery, whilst maintaining purposeful levels of control with PRINCE2.
    Note: Online resource; Title from title page (viewed August 1, 2017) , Mode of access: World Wide Web.
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  • 32
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316823
    Language: English
    Pages: 1 online resource (92 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: This handbook condenses the Managing Successful Projects with PRINCE2 6th edition into a concise and handy format to use in conjunction with the main manual, offering an ideal quick reference guide for all PRINCE2 practitioners
    Note: Online resource; Title from title page (viewed October 1, 2017) , Mode of access: World Wide Web.
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  • 33
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315369
    Language: English , Japanese
    Pages: 1 online resource (180 pages)
    Edition: 3rd edition
    Keywords: Electronic books ; local
    Abstract: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    Note: Online resource; Title from title page (viewed March 1, 2017) , Mode of access: World Wide Web.
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  • 34
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314799
    Language: English
    Pages: 1 online resource (204 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This survival guide addresses the reality of delivering a programme using MSP. It helps to explain what you need to do and why, and provides guidance on how to implement MSP techniques using real-life examples.
    Note: Online resource; Title from title page (viewed February 1, 2016) , Mode of access: World Wide Web.
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  • 35
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315048
    Language: English
    Pages: 1 online resource (76 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Hackers don't just steal information and money, they destroy reputations too. In a few keystrokes long shadows can fall across careers and organizations. This second book in the fictional series ‘ Whaling for Beginners’ looks at how vulnerable CEOs could be.
    Note: Online resource; Title from title page (viewed June 1, 2016) , Mode of access: World Wide Web.
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  • 36
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314812
    Language: English
    Pages: 1 online resource (172 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance focuses on what a leader or Senior Responsible Owner should do whilst using MSP techniques. It covers the topics in the MSP guide, but provides you with pointers rather than detail. Whether you are new to programme management or programme sponsorship, you will find something of use with this guide.
    Note: Online resource; Title from title page (viewed February 1, 2016) , Mode of access: World Wide Web.
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  • 37
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780117082939
    Language: English
    Pages: 1 online resource (140 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: A practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical.
    Note: Online resource; Title from title page (viewed April 1, 2016) , Mode of access: World Wide Web.
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  • 38
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780117082878
    Language: English
    Pages: 1 online resource (112 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: A step-by-step guide to creating and implementing a successful project plan, it describes the various roles, techniques and responsibilities of planning a project.
    Note: Online resource; Title from title page (viewed June 1, 2016) , Mode of access: World Wide Web.
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  • 39
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780117083417
    Language: English
    Pages: 1 online resource (193 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is ideal for IT professionals who are working, or plan to work, within problem management, whether in a technical, managerial or operational role. It provides practical guidance on the design, implementation, and effective execution of problem management.
    Note: Online resource; Title from title page (viewed October 1, 2016) , Mode of access: World Wide Web.
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  • 40
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780117082892
    Language: English
    Pages: 1 online resource (116 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Focusing on the financial and accounting aspects of Agile, this title offers a simple, direct and practical guide for those working as PMOs, suitable primarily for the Agile practitioner who needs to learn about financial management in projects.
    Note: Online resource; Title from title page (viewed April 1, 2016) , Mode of access: World Wide Web.
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  • 41
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780117082960
    Language: English
    Pages: 1 online resource (130 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: A practical guide for managers who are currently working in an Agile environment or have plans to adopt an Agile methodology within their organization. This guide describes what Agile means, its benefits and pitfalls, and the difference between Agile and the more traditional Waterfall approach.
    Note: Online resource; Title from title page (viewed September 1, 2016) , Mode of access: World Wide Web.
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  • 42
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314980
    Language: English
    Pages: 1 online resource (80 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Hackers are hunting 'whales' in the boardroom. They attack, steal, and ruin reputations. This fictional story will help you spot the warning signs and make sure you're not the next whale!
    Note: Online resource; Title from title page (viewed June 1, 2016) , Mode of access: World Wide Web.
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  • 43
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314904
    Language: English
    Pages: 1 online resource (186 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: This guidance shows how to integrate three of the top best practice approaches for delivering business change and managing IT services integrate effectively to add value to organizations.
    Note: Online resource; Title from title page (viewed December 1, 2016) , Mode of access: World Wide Web.
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  • 44
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314935
    Language: English
    Pages: 1 online resource (176 pages)
    Edition: 3rd edition
    Keywords: Electronic books ; local
    Abstract: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    Note: Online resource; Title from title page (viewed January 1, 2016) , Mode of access: World Wide Web.
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  • 45
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314713
    Language: English , German
    Pages: 1 online resource (364 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This handy pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their ITIL v3 foundation exam.
    Note: Online resource; Title from title page (viewed June 1, 2015) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 46
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315284
    Language: English , Russian
    Pages: 1 online resource (332 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This handy pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their ITIL v3 foundation exam.
    Note: Online resource; Title from title page (viewed June 1, 2015) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 47
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315079
    Language: English
    Pages: 1 online resource (110 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: This guidance provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
    Note: Online resource; Title from title page (viewed October 1, 2015) , Mode of access: World Wide Web.
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  • 48
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314751
    Language: English
    Pages: 1 online resource (324 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Offering a summarised pocketbook guide to the practical approach to cyber resilience, this guidance is relevant for any organization using technology to manage information and it is suitable for managers who are responsible for the cyber resilience of the organization through leadership, design operation or support.
    Note: Online resource; Title from title page (viewed August 1, 2015) , Mode of access: World Wide Web.
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  • 49
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314485
    Language: English , French
    Pages: 1 online resource (336 pages)
    Edition: 4th edition
    Keywords: Electronic books ; local
    Abstract: Helping all organizations - public sector and private, large and small - achieve successful outcomes from their programme management.
    Note: Online resource; Title from title page (viewed April 1, 2015) , Mode of access: World Wide Web.
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  • 50
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314744
    Language: English
    Pages: 1 online resource (324 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Offering a practical approach to cyber resilience, this guidance reflects the need to detect and recover from incidents, and not rely on prevention alone. Relevant for any organization using technology to manage information, it is suitable for managers who are responsible for the cyber resilience of the organization through leadership, design operation or support.
    Note: Online resource; Title from title page (viewed June 1, 2015) , Mode of access: World Wide Web.
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  • 51
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314911
    Language: English
    Pages: 1 online resource (356 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: A blended approach combining PRINCE2 and Agile, PRINCE2 Agile gives project managers the skills and knowledge to benefit from agile delivery, whilst maintaining purposeful levels of control with PRINCE2.
    Note: Online resource; Title from title page (viewed June 1, 2015) , Mode of access: World Wide Web.
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  • 52
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314591
    Language: English
    Pages: 1 online resource (110 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This book provides step-wise practical guidance to set-up an ITIL-based service management department.
    Note: Online resource; Title from title page (viewed October 19, 2015) , Mode of access: World Wide Web.
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  • 53
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314379
    Language: English , Polish
    Pages: 1 online resource (334 pages)
    Edition: 4th edition
    Keywords: Electronic books ; local
    Abstract: Helping all organizations - public sector and private, large and small - achieve successful outcomes from their programme management.
    Note: Online resource; Title from title page (viewed January 1, 2015) , Mode of access: World Wide Web.
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  • 54
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315260
    Language: English , Japanese
    Pages: 1 online resource (276 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This handy pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their ITIL v3 foundation exam.
    Note: Online resource; Title from title page (viewed June 1, 2015) , Mode of access: World Wide Web.
    Library Location Call Number Volume/Issue/Year Availability
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  • 55
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314959
    Language: English
    Pages: 1 online resource (128 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance explains the entire flow of information - from developing applications using Agile methodologies, to DevOps, to IT operation. It covers functional aspects as well as the technical implications, helping you faciliate and improve cooperation and execute strategy.
    Note: Online resource; Title from title page (viewed November 1, 2014) , Mode of access: World Wide Web.
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  • 56
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314447
    Language: English
    Pages: 1 online resource (56 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: Offering a summarised pocketbook guide to the practical approach to Portfolio, Programme and Project Offices (P3O). This guidance describes how to build effective governance structures for managing portfolios, programmes and projects that is tailored to the needs of the organisation. This guidance is suitable organizations or individuals, across the private or public sector, wishing to set up or maintain an effective delivery support office.
    Note: Online resource; Title from title page (viewed April 1, 2014) , Mode of access: World Wide Web.
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  • 57
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314478
    Language: English
    Pages: 1 online resource (214 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is designed to help those who are new to the role of Business Change Manager, or need guidance on how to be a great BCM and excel within an MSP® programme environment.
    Note: Online resource; Title from title page (viewed November 1, 2014) , Mode of access: World Wide Web.
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  • 58
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315222
    Language: English
    Pages: 1 online resource (192 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: This quick reference guide will help you study for the Planning, Protection and Optimization (PPO) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
    Note: Online resource; Title from title page (viewed October 1, 2014) , Mode of access: World Wide Web.
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  • 59
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315239
    Language: English
    Pages: 1 online resource (192 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: This quick reference guide will help you as you study for the Service, Offerings and Agreements (SOA) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
    Note: Online resource; Title from title page (viewed October 1, 2014) , Mode of access: World Wide Web.
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  • 60
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315109
    Language: English
    Pages: 1 online resource (308 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 61
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313969
    Language: English
    Pages: 1 online resource (160 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Helping all organizations - public sector and private, large and small - achieve successful outcomes from their programme management.
    Note: Online resource; Title from title page (viewed September 1, 2013) , Mode of access: World Wide Web.
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  • 62
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314133
    Language: English , Polish
    Pages: 1 online resource (160 pages)
    Edition: 3rd edition
    Keywords: Electronic books ; local
    Abstract: M_o_R offers a structured and effective framework for risk management. This guidance will help organisations achieve business objectives by identifying risks and choosing the right response to the threats and opportunities that are created by uncertainty.
    Note: Online resource; Title from title page (viewed November 1, 2013) , Mode of access: World Wide Web.
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  • 63
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314065
    Language: English , German
    Pages: 1 online resource (290 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 64
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314188
    Language: English , Japanese
    Pages: 1 online resource (264 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
    Note: Online resource; Title from title page (viewed June 1, 2013) , Mode of access: World Wide Web.
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  • 65
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    ISBN: 9780113314164
    Language: English , Japanese
    Pages: 1 online resource (368 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.
    Note: Online resource; Title from title page (viewed June 1, 2013) , Mode of access: World Wide Web.
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  • 66
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    ISBN: 9780113314171
    Language: English , Japanese
    Pages: 1 online resource (365 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
    Note: Online resource; Title from title page (viewed June 1, 2013) , Mode of access: World Wide Web.
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  • 67
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314027
    Language: English , German
    Pages: 1 online resource (408 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 68
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314041
    Language: English , German
    Pages: 1 online resource (430 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 69
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313891
    Language: English , German
    Pages: 1 online resource (508 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Design stage of the ITIL v3 framework offers guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. The guidance describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 70
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314232
    Language: English
    Pages: 1 online resource (232 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: Portfolio, Programme and Project Offices (P3O) describes how to build effective governance structures for managing portfolios, programmes and projects that is tailored to the needs of the organisation. This guidance is suitable organizations or individuals, across the private or public sector, wishing to set up or maintain an effective delivery support office.
    Note: Online resource; Title from title page (viewed September 1, 2013) , Mode of access: World Wide Web.
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  • 71
    Online Resource
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314157
    Language: English , Japanese
    Pages: 1 online resource (460 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Design stage of the ITIL v3 framework offers guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. The guidance describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs.
    Note: Online resource; Title from title page (viewed June 1, 2013) , Mode of access: World Wide Web.
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  • 72
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315154
    Language: English
    Pages: 1 online resource (168 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The 'Key Element Guide Service Strategy' provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 1, 2012) , Mode of access: World Wide Web.
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  • 73
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313723
    Language: English
    Pages: 1 online resource (130 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 31, 2012) , Mode of access: World Wide Web.
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  • 74
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315178
    Language: English
    Pages: 1 online resource (106 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The 'Key Element Guide ITIL Service Transition' provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 1, 2012) , Mode of access: World Wide Web.
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  • 75
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313747
    Language: English
    Pages: 1 online resource (112 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 31, 2012) , Mode of access: World Wide Web.
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  • 76
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315192
    Language: English
    Pages: 1 online resource (102 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The 'Key Element Guide ITIL Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 1, 2012) , Mode of access: World Wide Web.
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  • 77
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    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315161
    Language: English
    Pages: 1 online resource (130 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The 'Key Element Guide ITIL Service Design' provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 1, 2012) , Mode of access: World Wide Web.
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  • 78
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315185
    Language: English
    Pages: 1 online resource (112 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 1, 2012) , Mode of access: World Wide Web.
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  • 79
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313754
    Language: English
    Pages: 1 online resource (102 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 31, 2012) , Mode of access: World Wide Web.
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  • 80
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313716
    Language: English
    Pages: 1 online resource (168 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements.
    Note: Online resource; Title from title page (viewed July 31, 2012) , Mode of access: World Wide Web.
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  • 81
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315246
    Language: English
    Pages: 1 online resource (56 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: Suitable for senior executives with responsibility for organisational strategy and delivering programmes, this guidance discusses Management of Programmes (MoP) at a strategic level. MoP enables public and private sector organizations of all sizes to either introduce or re-energize portfolio management approaches.
    Note: Online resource; Title from title page (viewed June 1, 2012) , Mode of access: World Wide Web.
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  • 82
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    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313181
    Language: English
    Pages: 1 online resource (360 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.
    Note: Online resource; Title from title page (viewed July 1, 2011) , Mode of access: World Wide Web.
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  • 83
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313174
    Language: English
    Pages: 1 online resource (456 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Design stage of the ITIL v3 framework offers guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. The guidance describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs.
    Note: Online resource; Title from title page (viewed July 1, 2011) , Mode of access: World Wide Web.
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  • 84
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313198
    Language: English
    Pages: 1 online resource (384 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
    Note: Online resource; Title from title page (viewed July 1, 2011) , Mode of access: World Wide Web.
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  • 85
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313150
    Language: English
    Pages: 1 online resource (280 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle
    Note: Online resource; Title from title page (viewed December 30, 2011) , Mode of access: World Wide Web.
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  • 86
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313297
    Language: English
    Pages: 1 online resource (320 pages)
    Edition: 4th edition
    Keywords: Electronic books ; local
    Abstract: Helping all organizations - public sector and private, large and small - achieve successful outcomes from their programme management.
    Note: Online resource; Title from title page (viewed August 1, 2011) , Mode of access: World Wide Web.
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  • 87
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113312962
    Language: English
    Pages: 1 online resource (154 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: MoP enables public and private sector organizations of all sizes to either introduce or re-energize portfolio management approaches All professionals with an interest in, or responsibility for, organizational strategy and delivering programmes and projects, will benefit from this guidance.
    Note: Online resource; Title from title page (viewed January 1, 2011) , Mode of access: World Wide Web.
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  • 88
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313167
    Language: English
    Pages: 1 online resource (496 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide for a service strategy that delivers results and achieves business goals
    Note: Online resource; Title from title page (viewed July 1, 2011) , Mode of access: World Wide Web.
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  • 89
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313204
    Language: English
    Pages: 1 online resource (260 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
    Note: Online resource; Title from title page (viewed July 1, 2011) , Mode of access: World Wide Web.
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  • 90
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313020
    Language: English , Italian
    Pages: 1 online resource (342 pages)
    Edition: 5th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed March 1, 2011) , Mode of access: World Wide Web.
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  • 91
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313488
    Language: English , Portuguese
    Pages: 1 online resource (340 pages)
    Edition: 5th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed November 1, 2011) , Mode of access: World Wide Web.
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  • 92
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113312610
    Language: English
    Pages: 1 online resource (336 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is suitable for smaller organisations who wish to implement the ITIL v3 guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organisations and how to scale ITIL down for small organisations.
    Note: Online resource; Title from title page (viewed October 1, 2010) , Mode of access: World Wide Web.
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  • 93
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315253
    Language: English
    Pages: 1 online resource (52 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: MoV is the core guidance for people who are responsible for maximizing the resources invested to get the best financial and non-financial benefits from programmes and projects This pocketbook is a succinct summary of the detailed framework and is suitable for those with responsibility for all levels of directing programmes and projects and managing them through to delivery.
    Note: Online resource; Title from title page (viewed October 1, 2010) , Mode of access: World Wide Web.
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  • 94
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113312788
    Language: English
    Pages: 1 online resource (153 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: MoV is the core guidance for people who are responsible for maximizing the resources invested to get the best financial and non-financial benefits from programmes and projects This guidance is aimed at those with responsibility for directing programmes and projects and managing them through to delivery.
    Note: Online resource; Title from title page (viewed November 1, 2010) , Mode of access: World Wide Web.
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  • 95
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313037
    Language: English
    Pages: 1 online resource (160 pages)
    Edition: 3rd edition
    Keywords: Electronic books ; local
    Abstract: M_o_R offers a structured and effective framework for risk management. This guidance will help organisations achieve business objectives by identifying risks and choosing the right response to the threats and opportunities that are created by uncertainty.
    Note: Online resource; Title from title page (viewed December 1, 2010) , Mode of access: World Wide Web.
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  • 96
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113310609
    Language: English
    Pages: 1 online resource (166 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This publication has been designed to be a role specific handbook for senior managers and project board members, which describes how to oversee projects, The guide sets PRINCE2 in the wider context of project management (but still non-specific for industry sector) and describes or cross-references techniques which support the PRINCE2 method. being managed using PRINCE2.
    Note: Online resource; Title from title page (viewed June 16, 2009) , Mode of access: World Wide Web.
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  • 97
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113311248
    Language: English
    Pages: 1 online resource (213 pages)
    Edition: 1st edition
    DDC: 658.4/04
    Keywords: Project management ; Strategic planning ; Electronic books ; local ; Gestion de projet ; Planification stratégique ; Project management ; Strategic planning ; Electronic books ; Electronic books
    Abstract: This new core guidance from OGC describes why, when and how to use portfolio, programme and project Offices (P3O) models. It describes what a P3O is, defining the two key types of P3O, and goes on to answer the question posed by Senior Management: "Why have P3Os and what value-add do they bring to the organisation?" It also includes business cases, funding models for set-up and ongoing costs and performance measures.
    Note: Online resource; Title from title page (viewed October 8, 2008) , Mode of access: World Wide Web.
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