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  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316281
    Language: English , German
    Pages: 1 online resource (356 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: A blended approach combining PRINCE2 and Agile, PRINCE2 Agile gives project managers the skills and knowledge to benefit from agile delivery, whilst maintaining purposeful levels of control with PRINCE2.
    Note: Online resource; Title from title page (viewed August 1, 2019) , Mode of access: World Wide Web.
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  • 2
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113316601
    Language: English , German
    Pages: 1 online resource (212 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.
    Note: Online resource; Title from title page (viewed September 1, 2019) , Mode of access: World Wide Web.
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  • 3
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315734
    Language: English , German
    Pages: 1 online resource (426 pages)
    Edition: 6th edition
    Keywords: Electronic books ; local
    Abstract: PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry. This complete guide is fully aligned with the PRINCE2 Foundation and Practitioner exams and acts as a day-to-day reference tool to manage and deliver projects successfully.
    Note: Online resource; Title from title page (viewed May 1, 2018) , Mode of access: World Wide Web.
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  • 4
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113315376
    Language: English , German
    Pages: 1 online resource (180 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    Note: Online resource; Title from title page (viewed March 1, 2017) , Mode of access: World Wide Web.
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  • 5
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314713
    Language: English , German
    Pages: 1 online resource (364 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This handy pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their ITIL v3 foundation exam.
    Note: Online resource; Title from title page (viewed June 1, 2015) , Mode of access: World Wide Web.
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  • 6
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314065
    Language: English , German
    Pages: 1 online resource (290 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 7
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314041
    Language: English , German
    Pages: 1 online resource (430 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 8
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113313891
    Language: English , German
    Pages: 1 online resource (508 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Design stage of the ITIL v3 framework offers guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. The guidance describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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  • 9
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : TSO | Boston, MA : Safari
    ISBN: 9780113314027
    Language: English , German
    Pages: 1 online resource (408 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.
    Note: Online resource; Title from title page (viewed March 1, 2013) , Mode of access: World Wide Web.
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