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  • Safari, an O'Reilly Media Company  (26)
  • Safari, an O'Reilly Media Company.  (21)
  • [Erscheinungsort nicht ermittelbar] : McGraw-Hill  (47)
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  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260458886
    Language: English
    Pages: 1 online resource (896 pages)
    Edition: 7th edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Get Up to Speed on Microsoft® SQL Server® 2019 Quickly and Easily Start working with Microsoft SQL Server 2019 in no time with help from this thoroughly revised, practical resource. Filled with real-world examples and hands-on exercises, Microsoft SQL Server 2019: A Beginner's Guide, Seventh Edition starts by explaining fundamental relational database system concepts. From there, you'll learn how to write Transact-SQL statements, execute simple and complex database queries, handle system administration and security, and use powerful analysis and reporting tools. New topics such as SQL and JSON support, graph databases, and support for machine learning with R and Python are also covered in this step-by-step tutorial. • Install, configure, and customize Microsoft SQL Server 2019 • Create and modify database objects with Transact-SQL statements • Write stored procedures and user-defined functions • Handle backup and recovery, and automate administrative tasks • Tune your database system for optimal availability and reliability • Secure your system using authentication, encryption, and authorization • Work with SQL Server Analysis Services, Reporting Services, and other BI tools • Gain knowledge of relational storage, presentation, and retrieval of data stored in the JSON format • Manage graphs using SQL Server Graph Databases • Learn about machine learning support for R and Python
    Note: Online resource; Title from title page (viewed January 3, 2020)
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  • 2
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (544 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Explore, create, and manage highly interactive data visualizations using Microsoft Power BI Extract meaningful business insights from your disparate enterprise data using the detailed information contained in this practical guide. Written by a recognized BI expert and bestselling author, Data Analysis with Microsoft Power BI teaches you the skills you need to interact with, author, and maintain robust visualizations and custom data models. Hands-on exercises based on real-life business scenarios clearly demonstrate each technique. Publishing your results to the Power BI Service (PowerBI.com) and Power BI Report Server are also fully covered. Inside, you will discover how to: •Understand Business Intelligence and self-service analytics •Explore the tools and features of Microsoft Power BI •Create and format effective data visualizations •Incorporate advanced interactivity and custom graphics •Build and populate accurate data models •Transform data using the Power BI Query Editor •Work with measures, calculated columns, and tabular models •Write powerful DAX language scripts •Share content on the PowerBI Service (PowerBI.com) •Store your visualizations on the Power BI Report Server
    Note: Online resource; Title from title page (viewed January 3, 2020)
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  • 3
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (480 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. This study guide covers 100% of the objectives for the Oracle Cloud Infrastructure Architect Associate exam Pass the new Oracle Cloud Infrastructure Architect Associate exam with ease using the detailed information contained in this effective self-study system. Written by an Oracle expert and respected author, Oracle Cloud Infrastructure Architect Associate All-in-One Exam Guide (Exam 1Z0-1072) offers complete coverage of every subject on the challenging exam. Hands-on exercises, practice exam questions with in-depth explanations, "Notes," "Exam Tips," and "Cautions" throughout provide professional insight and call out potentially harmful situations. Beyond exam preparation, this guide also serves as a valuable on-the-job reference. Covers all exam topics, including: • Oracle Cloud Infrastructure concepts • OCI identity and access management • OCI networking • Compute instances • Storage • Database • Automation tools • OCI best practice architectures Online content includes: • 140 practice questions • Fully-customizable online test engine
    Note: Online resource; Title from title page (viewed February 7, 2020)
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  • 4
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (240 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: "The ultimate all-in-one guide to becoming a great leader." -Daniel Pink From the creator and host of The Learning Leader Show , "the most dynamic leadership podcast out there" ( Forbes ) that will "help you lead smarter" ( Inc .), comes an essential tactical guide for newly promoted managers. Every year, millions of top performers are promoted to management-level jobs-only to discover that the tactics that got them promoted are not the tactics that will make them effective in their new role. In Welcome to Management , Ryan Hawk provides practical, actionable advice and tools designed to ensure that transition is a successful one. He presents a new actionable three-part framework distilled from best practices drawn from in-depth interviews with over 300 of the most forward-thinking leaders around the world, as well as his own professional experience going from exceptional individual producer to new leader. Learn how to: • lead yourself : build skills and earn credibility. Compliance can be commanded, but commitment cannot. People reserve their full capacity for emotional commitment for leaders they find credible, and credibility must be earned. • build your team : develop a healthy and sustainable culture of mutual trust and respect that creates cohesion. This includes effective hiring and firing practices. • lead your team: set a clear strategy and vision for your team, communicate effectively, and ultimately drive the results the organization is counting on your team to deliver. Through case studies, hundreds of interviews, and personal stories, the book will help high performers make the leap from individual contributor to manager with greater ease, grace, courage, and effectiveness. Welcome to management!
    Note: Online resource; Title from title page (viewed January 28, 2020)
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  • 5
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (256 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Face every business challenge with the skills and spirit of an elite adventurer Wild Success takes you on a thrilling ride into the world of extreme adventurers-extraordinary men and women whose hard-earned wisdom can be applied to any business situation. Death-defying adventurers and business leadership experts themselves, authors Amy Posey and Kevin Vallely provide an inside look into an elite society of people who understand how to excel in the most challenging environments on the planet. The authors combine one-of-a-kind insights from the adventure world with innovative research from the field of neuroscience to provide powerful, proven-effective leadership lessons. Wild Success teaches you how to: • Identify your purpose as a leader • Build your resilience and your ability to adapt to change • Reframe your attitude to optimize your cognitive performance • Reach your true leadership potential with a growth mindset Through seven leadership lessons, you'll learn to see business challenges through the eyes of adventurers-from a surfer atop a monstrous 50-foot wave to a polar skier clawing across the Antarctic plateau to a wingsuit flyer defying death thousands of feet in the air. Adventurers know better than anyone that unexpected obstacles and tough situations can force the most creative, innovative thinking. Become a leader of leaders by using the wild wisdom garnered by elite adventurers in the most extreme environments on the planet.
    Note: Online resource; Title from title page (viewed March 13, 2020) , Mode of access: World Wide Web.
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  • 6
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (288 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: The essential guide to creating an honest, ethical workplace culture in any industry In The Manager's Book of Decencies , Stephen Harrison showed how even the smallest gestures can produce big results and change the culture of an entire workforce. Now the author of that prescient bestseller has teamed up with Jim Lukaszewski, America's Crisis Guru® to write the definitive guide to transforming or restoring your workplace into a showplace of honest, ethical behavior. Accountability, civility, compassion, empathy, honesty, humility, and principle: these are the seven characteristics embodied by every truly decent leader. The best organizations develop and maintain a civil culture, valuing ethical behavior, honesty, and integrity as much, or even more, than profitability. The Decency Code provides you with practical pathways to creating or restoring that type of culture. These strategies address the evolving workplace: flexible, fast-moving, delayered, virtual, unstable, out-of-balance, ambiguous, global, diverse, and ruthlessly competitive. Here are actionable tools and strategies to help you build your workplace on a new standard of honest, ethical behavior, along with informative case studies that examine the behavior of both ethical and unethical companies. Today's climate of corporate cultural disorder needs a new type of leader, men and women who replace confusion with order, opaqueness with clarity, complexity with simplicity, hopelessness with confidence, greed with selflessness, and suspicion with trust. The common-sense prescriptions offered in The Decency Code can help you become the type of leader you wish to be-and effect the change you wish to see. This book is required reading for ethically conscious managers everywhere.
    Note: Online resource; Title from title page (viewed March 17, 2020) , Mode of access: World Wide Web.
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  • 7
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (208 pages)
    Edition: 2nd edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The best IT certification exam study system available Filled with hands-on exercises and practice exam questions, CompTIA Cloud Essentials+™ Certification Study Guide, Second Edition (Exam CLO-002) covers what you need to know-and shows you how to prepare-for this challenging exam. • 100% complete coverage of all official objectives for exam CLO-002 • Exam Readiness checklist-you're ready for the exam when all objectives on the list are checked off • Exam Watch notes call attention to information about, and potential pitfalls in, the exam • Two-Minute Drills for quick review at the end of every chapter • Simulated exam questions match the format, tone, topics, and difficulty of the real exam Covers all the exam topics, including: The Principles of Cloud Computing • The Business Side of Cloud Computing • Cloud Planning • Compliance and the Cloud • Cloud Storage Infrastructure • Cloud Network Infrastructure • Cloud Compute Infrastructure • Applications and Big Data in the Cloud • Cloud DevOps • Security and the Cloud • Managing Cloud Risk Online content includes: • Test engine that provides full-length practice exams and customized quizzes by chapter or by exam domain • Access to entire book PDF
    Note: Online resource; Title from title page (viewed February 28, 2020) , Mode of access: World Wide Web.
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  • 8
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (208 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Award-winning sales coach Jeff Shore shows sales professionals how to apply buyer psychology to personalize follow-ups, serve customers-and seal the deal faster. What does a sales professional do when the customer says, "Not yet"? Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of drift -a common phenomenon in which a prospect simply forgets about the product offering and goes dark-is persistent and rampant. Technology doesn't change behavior on its own. Behavior is changed by adopting better habits. The fact is 44 percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity. In Follow Up and Close the Sale , Jeff Shore offers research-based insights into the customer's buying journey to teach sales professionals how to: • Create and maintain Emotional Altitude for the customer • Leverage speed as an advantage • Personalize follow-up to fulfill customer needs and provide value • Overcome the mental barriers that make follow-up a difficult task • Select the right follow-up method • Stay in touch without annoying the prospect • "Wake up" tired leads Better yet, this results-oriented book will make the follow-up process, one often dreaded as a grueling chore, to be genuinely enjoyable. Effective follow-up is relationship-based, service-driven, and emotionally positive. It's about rituals and routines, rhythms and the right attitude. It's about not quitting when others give up. Follow-up is what separates the good from the great.
    Note: Online resource; Title from title page (viewed July 14, 2020) , Mode of access: World Wide Web.
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  • 9
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (800 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. This comprehensive study guide delivers 100% coverage of every topic on the challenging CompTIA Linux+ exam Get complete coverage of all the objectives included on CompTIA Linux+ exam XK0-004 from this up-to-date resource. Written by Linux experts and technology trainers, the book provides learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth answer explanations. Designed to help you pass these challenging exams, this definitive volume also serves as an essential on-the-job reference. Covers all exam topics, including how to: • Use the vi text editor • Work with the Linux shell • Manage Linux users, groups, files, and directories • Administer ownership, permissions, and quotas • Install Linux and manage the boot process • Configure the graphical environment • Manage software and hardware • Write shell scripts • Manage network settings and services • Secure Linux and use encryption Online content includes: • 180 practice exam questions • Downloadable virtual machines • 20+ video clips
    Note: Online resource; Title from title page (viewed February 7, 2020) , Mode of access: World Wide Web.
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  • 10
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (512 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: This self-study guide delivers complete coverage of every topic on the GIAC Certified Incident Handler exam Prepare for the challenging GIAC Certified Incident Handler exam using the detailed information contained in this effective exam preparation guide. Written by a recognized cybersecurity expert and seasoned author, GCIH GIAC Certified Incident Handler All-in-One Exam Guide clearly explains all of the advanced security incident handling skills covered on the test. Detailed examples and chapter summaries throughout demonstrate real-world threats and aid in retention. You will get online access to 300 practice questions that match those on the live test in style, format, and tone. Designed to help you prepare for the exam, this resource also serves as an ideal on-the-job reference. Covers all exam topics, including: Intrusion analysis and incident handling Information gathering Scanning, enumeration, and vulnerability identification Vulnerability exploitation Infrastructure and endpoint attacks Network, DoS, and Web application attacks Maintaining access Evading detection and covering tracks Worms, bots, and botnets Online content includes: 300 practice exam questions Test engine that provides full-length practice exams and customizable quizzes
    Note: Online resource; Title from title page (viewed August 21, 2020) , Mode of access: World Wide Web.
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  • 11
    Language: English
    Pages: 1 online resource (288 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Deliver unprecedented customer value and seize your competitive edge with a transformative digital supply network Digital tech has disrupted life and business as we know it, and supply chain management is no exception. But how exactly does digital transformation affect your business? What are the breakthrough technologies and their capabilities you need to know about? How will digital transformation impact skills requirements and work in general? Do you need to completely revamp your understanding of supply chain management? And most importantly: How do you get started? Digital Supply Networks provides clear answers to these and many other questions. Written by an experienced team comprised of Deloitte consultants and leading problem-driven scholars from a premier research university, this expert guide leads you through the process of improving operations building supply networks, increasing revenue, reimagining business models, and providing added value to customers, stakeholders, and society. You'll learn everything you need to know about: Stages of development, roles, capabilities, and the benefits of DSN Big data analytics including its attributes, security, and authority Machine learning, Artificial Intelligence, Blockchain, robotics, and the Internet of Things Synchronized planning, intelligent supply, and digital product development Vision, attributes, technology, and benefits of smart manufacturing, dynamic logistics, and fulfillment A playbook to guide the digital transformation journey Drawing from real world-experience and problem-driven academic research, the authors provide an in-depth account of the transformation to digitally connected supply networks. They discuss the limitations of traditional supply chains and the underlying capabilities and potential of digitally-enabled supply flows. The chapters burst with expert insights and real-life use cases grounded in tomorrow's industry needs. Success in today's hyper-competitive, fast-paced business landscape, characterized by the risk of black swan events, such as the 2020 COVID-19 global pandemic, requires the reimagination and the digitalization of complex demand-supply systems, more collaborative and connected processes, and smarter, more dynamic data-driven decision making-which can only be achieved through a fully integrated Digital Supply Network.
    Note: Online resource; Title from title page (viewed July 21, 2020) , Mode of access: World Wide Web.
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  • 12
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (224 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Creativity isn't a "nice to have" leadership trait. It's the key to success in every workplace and all industries. Learn to access yours, now-even if you don't think you're a "creative" person From B-school through the big leagues, the business world often places value on logic and analysis. But on creativity? Not so much. And this, according to Nir Bashan, is a recipe for disaster. What gets the ball rolling when we're feeling stuck in our careers? Why is my company not growing or reaching higher levels of profitability? What's the difference between a workable plan and a stroke of genius? The answer is creativity-and it's the missing ingredient for far too many of us who feel we're not reaching our creative potential (or doubt we have it in the first place). In The Creator Mindset , Bashan draws from years of experience in advertising, entertainment, consulting, keynote speaking, and teaching to show you how to use creativity as a decision-making tool, and do so every bit as confidently as you use spreadsheets and data analysis. Bashan demystifies the process of sharpening this ability by breaking it down into four essential sections. Discover what is meant by a "creator mindset," why it's crucial in business, how to see the world with this mindset, and how to sustain it. Written in plain language with real-world examples, chapters include: Creativity for non-creative people Training your mind to think in a creative way When nothing else works-creativity will Envisioning a world that can be, not the world that is The virtues of listening-and the value of making mistakes The "Creator Mindset" guide to crisis Beating the complacency conundrum If you've ever felt overwhelmed by vague advice to "think outside the box," The Creator Mindset can help put you on a proven track to harnessing your best, most creative ideas, and feel confident you're performing to your fullest potential-analytically and creatively.
    Note: Online resource; Title from title page (viewed August 4, 2020) , Mode of access: World Wide Web.
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  • 13
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (240 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: A top healthcare futurist and consultant shows healthcare professionals and stakeholders how to redirect resources and leverage innovation to improve wellness and lower costs . Despite being the wealthiest nation on earth, the United States spends much of its healthcare money and resources pursuing the wrong goal: curing people after they get sick . In this provocative book, Nicholas J. Webb charts a bold new path that puts the focus not on reactionary treatment but on anticipation and prevention. Webb argues that we have a unique opportunity to leverage disruptive innovation to fulfill these goals. Emerging digital technologies now make it possible to collect, analyze, and act upon the enormous quantities of health-related data that every individual generates every day. This data often foreshadows disease and can alert the healthcare provider to the existence of a life-threatening condition before there are any outward symptoms, thereby enabling caregivers to pivot from treatment after the fact to anticipation, prevention, and, when necessary, reduced treatment to correct a smaller problem. This is The Healthcare Mandate -a powerful and illuminating guide to the new tools that healthcare professionals can start using right now to: See their clients not only as patients to be cured but as constituents to keep healthy. Identify and respond to emerging health problems as early as possible. Access and share constituent data with other healthcare providers. Navigate the increasingly complex world of patient data rights. Meet the challenge of non-medical online healthcare providers. Address constituent lifestyle choices that lead to obesity, diabetes, and heart disease. Respond to the increasing consumerization of healthcare. Drawing upon his decades of experience as an industry expert with dozens of medical patents, Webb offers a positive and achievable vision for the future of healthcare.
    Note: Online resource; Title from title page (viewed September 8, 2020) , Mode of access: World Wide Web.
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  • 14
    Language: English
    Pages: 1 online resource (288 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Three top Wall Street analysts reveal enduring lessons in sustainable success from the great industrial titans-the high-tech companies of their day-to the disruptors that now dominate the economy. Before Silicon Valley disrupted the world with new technologies and business models, America's industrial giants paved the way. Companies like General Electric, United Technologies, and Caterpillar were the Google and Amazon of their day, setting gold standards in innovation, growth, and profitability. Today's leaders can learn a great deal from their successes, as well as their missteps. In this essential guide, three veteran Wall Street analysts reveal timeless lessons from the titans of industry-and offer battle-tested survival tactics for an ever-changing world. You'll learn: how GE became the largest company on earth-only for a culture of arrogance to set in motion the largest collapse in history how Boeing reassessed risks, raised profits-and tragically lost its balance how Danaher avoided the pitfalls of tremendous success-by continually reinventing itself how Honeywell experienced a near-fatal cultural breakdown-and executed a flawless turnaround how Caterpillar relied too much on forecasting, lost billions-and rallied by recommitting to the basics Filled with illuminating case studies and brilliant in-depth analysis, this invaluable book provides a multitude of insights that will help you weather market upheavals, adapt to disruptions, and optimize your resources to your best advantage. You'll learn hard-won lessons in innovation, growth, resilience, and operational excellence, as well as the time-proven fundamentals of continuous improvement for lasting success. In the end, you'll have your own personal toolbox of useful takeaways from more than a century's worth of data, experience, wisdom, and can-do spirit, courtesy of some of the greatest business enterprises of all time. This is how manufacturers survived the first disruptors of technology-and how today's giants can survive and thrive during continuous cycles of disruption.
    Note: Online resource; Title from title page (viewed July 14, 2020) , Mode of access: World Wide Web.
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  • 15
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (288 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Two renowned experts in healthcare transformation show how leaders are implementing behavior-driven strategies to ensure quality care and create lasting change. Healthcare is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top-whether you're an executive, governing board member, manager, or physician. A powerful new approach to healthcare leadership, this book showcases executives in health systems around the world as they: Practice behavior-based solutions to organizational problems Learn how to support continuous improvement Be more present in their leadership role Learn how to reflect and assess themselves as leaders Achieve better results for patients Drawing on a wealth of behavioral research, industry case studies, and personal insights from healthcare professionals, the authors explore how change actually happens-from the inside out, top to bottom, throughout the whole organization. You'll learn how healthcare systems led by people who are compassionate, principled, and engaged can undergo profound and lasting transformation. Find proven strategies for cultivating principle-driven behaviors that can turn the remotest possibilities on the healthcare horizon into a new working reality. This is more than a leadership guide to revolutionizing healthcare. This is about being a force for change that makes life better for patients, caregivers, and all stakeholders. If you want to take the lead in making change happen, start with Becoming the Change .
    Note: Online resource; Title from title page (viewed August 25, 2020) , Mode of access: World Wide Web.
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  • 16
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (256 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Proven customer engagement approaches for winning in the most important moments driving profitability and growth-customer retention and expansion Industry analysts report that up 70- 80% of business growth comes from existing customers. So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits all approach to acquisition as you do for expansions? The Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures.
    Note: Online resource; Title from title page (viewed February 11, 2020)
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  • 17
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (400 pages)
    Edition: 1st edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Manage your own robust, inexpensive cybersecurity testing environment This hands-on guide shows clearly how to administer an effective cybersecurity testing lab using affordable technologies and cloud resources. Build Your Own Cybersecurity Testing Lab: Low-cost Solutions for Testing in Virtual and Cloud-based Environments fully explains multiple techniques for developing lab systems, including the use of Infrastructure-as-Code, meaning you can write programs to create your labs quickly, without manual steps that could lead to costly and frustrating mistakes. Written by a seasoned IT security professional and academic, this book offers complete coverage of cloud and virtual environments as well as physical networks and automation. Included with the book is access to videos that demystify difficult concepts. Inside, you will discover how to: • Gather network requirements and build your cybersecurity testing lab • Set up virtual machines and physical systems from inexpensive components • Select and configure the necessary operating systems • Gain remote access through SSH, RDP, and other remote access protocols • Efficiently isolate subnets with physical switches, routers, and VLANs • Analyze the vulnerabilities and challenges of cloud-based infrastructures • Handle implementation of systems on Amazon Web Services, Microsoft Azure, and Google Cloud Engine • Maximize consistency and repeatability using the latest automation tools
    Note: Online resource; Title from title page (viewed February 28, 2020) , Mode of access: World Wide Web.
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  • 18
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (752 pages)
    Edition: 4th edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. This up-to-date self-study system delivers complete coverage of every topic on the 2019 version of the CISA exam The latest edition of this trusted resource offers complete,up-to-date coverage of all the material included on the latest release of the Certified Information Systems Auditor exam. Written by an IT security and audit expert, CISA Certified Information Systems Auditor All-in-One Exam Guide, Fourth Edition covers all five exam domains developed by ISACA®. You'll find learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the CISA exam with ease, this comprehensive guide also serves as an essential on-the-job reference for new and established IS auditors. COVERS ALL EXAM TOPICS, INCLUDING: • IT governance and management • Information systems audit process • IT service delivery and infrastructure • Information asset protection Online content includes: • 300 practice exam questions • Test engine that provides full-length practice exams and customizable quizzes by exam topic
    Note: Online resource; Title from title page (viewed November 22, 2019)
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  • 19
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260457582
    Language: English
    Pages: 1 online resource (1 video file, approximately 6 hr., 31 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Why are some leaders wildly successful while others are mediocre or even cause damage? Become uses an evidence-based approach and decades of C-Suite insights to give executives the practical tools they need to become the kind of leader other leaders follow. Mark Hannum, a leading Executive Coach, Consultant, Practitioner and Researcher in the leadership field, reveals the evidence-based secrets that surfaced from Linkage's vast data on leadership effectiveness.
    Note: Online resource; Title from title screen (viewed December 2, 2019)
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  • 20
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260455434
    Language: English
    Pages: 1 online resource (1 video file, approximately 8 hr., 8 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: An unprecedented inside look at how Airbnb and its host community create dynamic customer experiences and build brand loyalty
    Note: Online resource; Title from title screen (viewed October 14, 2019) , Mode of access: World Wide Web.
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    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260457391
    Language: English
    Pages: 1 online resource (1 video file, approximately 4 hr., 5 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Cindy McGovern introduces a proven 5-step sales process to help professionals at all levels attract new business, retain existing customers, and spot opportunities to promote themselves and their ideas. An essential roadmap to achieving professional and personal success-from the "First Lady of Sales."
    Note: Online resource; Title from title screen (viewed September 17, 2019) , Mode of access: World Wide Web.
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  • 22
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260457858
    Language: English
    Pages: 1 online resource (1 video file, approximately 9 hr., 58 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Business psychologist, advisor, and consultant to organizations across six continents, Dr. Melanie Katzman provides 52 proven ways to ignite productivity and to create a deeply rewarding work life by connecting to yourself, your organization, and the wider world. Readers will discover the outsized effect of small behavioral changes that will reduce the sense of loneliness and frustration at work and help them establish respect, grow loyalty, resolve conflict, fight fear, and make a real, lasting impact on others.
    Note: Online resource; Title from title screen (viewed October 22, 2019) , Mode of access: World Wide Web.
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  • 23
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260458183
    Language: English
    Pages: 1 online resource (1 video file, approximately 5 hr., 28 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Popular Follow My Lead Podcaster John Eades delivers a proven method to boost staff performance, improve retention, and build a world-class team culture. Building the Best challenges readers to rethink what it means to be a leader today and gives them the tools to determine their current leadership style.
    Note: Online resource; Title from title screen (viewed November 5, 2019) , Mode of access: World Wide Web.
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  • 24
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260457056
    Language: English
    Pages: 1 online resource (1 video file, approximately 8 hr., 39 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: An engaging guide to developing the mental agility to make you a bolder, better, more confident speaker on the job
    Note: Online resource; Title from title screen (viewed November 4, 2019) , Mode of access: World Wide Web.
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  • 25
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260143461
    Language: English
    Pages: 1 online resource (1 video file, approximately 8 hr., 56 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: The international bestselling guide to landing the corner office, fully updated with new tools and insights for today's leaders and professionals.
    Note: Online resource; Title from title screen (viewed July 22, 2019) , Mode of access: World Wide Web.
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  • 26
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260455595
    Language: English
    Pages: 1 online resource (1 video file, approximately 10 hr., 11 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: From the top name in business leadership excellence-Zenger Folkman-this edition is updated with copious new research conducted over the past ten years. This landmark work gives serious business leaders everything they need to transform themselves from effective managers to extraordinary leaders.
    Note: Online resource; Title from title screen (viewed November 22, 2019) , Mode of access: World Wide Web.
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  • 27
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (608 pages)
    Edition: 3rd edition
    Keywords: Electronic books ; local
    Abstract: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The Most Complete, Up-to-Date CTS Exam Study System Published with AVIXA™, CTS Certified Technical Specialist Exam Guide, Third Edition provides comprehensive coverage of all objectives on the latest release of the AVIXA Certified Technology Specialist exam-the leading internationally recognized audiovisual (AV) certification. You'll get learning objectives at the beginning of each chapter, best practices, checklists, diagrams, photos, chapter review questions with in-depth explanations, and a full-color insert. Designed to help you prepare for the CTS exam, this authoritative resource also serves as an essential on-the-job reference. Digital content includes: • New sample CTS questions from AVIXA Covers all current CTS exam objectives, including how to: • Gather customer information • Conduct a site survey • Evaluate and recommend changes to a site environment • Develop an AV project scope • Design AV solutions • Integrate AV solutions • Operate AV solutions • Manage an AV project • Maintain AV operations • Conduct maintenance activities • Troubleshoot and repair AV solutions
    Note: Online resource; Title from title page (viewed October 25, 2019)
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  • 28
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260454093
    Language: English
    Pages: 1 online resource (1 video file, approximately 13 hr., 7 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Drawn from Cavanaugh's proprietary approach to leadership, Intentional Energetic Presence® (IEP Method®), Contagious You shows readers how to "own" their leadership and effectively guide, inspire, and serve those around them. Insightful stories and real-life examples address the areas of team, dealing with failure, leading and changing culture, designing relationships, navigating conflict, transforming burnout, cultivating mindset, and more.
    Note: Online resource; Title from title screen (viewed November 6, 2019) , Mode of access: World Wide Web.
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  • 29
    ISBN: 9781260116410
    Language: English
    Pages: 1 online resource (1 video file, approximately 6 hr., 57 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Selling advice straight from the CEOs who make top-dollar buying decisions! This sales classic has been updated with new research and insights
    Note: Online resource; Title from title screen (viewed February 21, 2018)
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  • 30
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260117158
    Language: English
    Pages: 1 online resource (1 video file, approximately 5 hr., 39 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Build a culture based on the values of "community"-a win-win solution that benefits employees and drives profitability
    Note: Online resource; Title from title screen (viewed January 25, 2018)
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  • 31
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260108798
    Language: English
    Pages: 1 online resource (1 video file, approximately 7 hr., 8 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: From the New York Times bestselling author of Rules for Renegades and SmartTribes comes a playbook with an effective set of neuroscience-based tools for leaders to guide their teams through change
    Note: Online resource; Title from title screen (viewed January 16, 2018)
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  • 32
    ISBN: 9781260108200
    Language: English
    Pages: 1 online resource (1 video file, approximately 6 hr., 52 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Two Toyota insiders and Lean experts present a practical, proven formula for developing a successful Lean culture in any organization. Toyota's Engagement Equation is a valuable guide to developing a Lean culture that is practical and reflective of Toyota's unique approach.
    Note: Online resource; Title from title screen (viewed July 31, 2017)
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  • 33
    ISBN: 9781259859670
    Language: English
    Pages: 1 online resource (1 video file, approximately 6 hr., 2 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Crucial tools and advice for dealing with bullies in the workplace and creating a productive, bully-free environment
    Note: Online resource; Title from title screen (viewed March 7, 2017)
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  • 34
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260010787
    Language: English
    Pages: 1 online resource (1 video file, approximately 12 hr., 48 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: The go-to tax guide for small-business owners is packed with tips for dramatically lowering your taxes. This new edition covers key provisions passed by Congress that will affect your taxes for 2016 through 2020.
    Note: Online resource; Title from title screen (viewed January 31, 2017)
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  • 35
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260011876
    Language: English
    Pages: 1 online resource (1 video file, approximately 7 hr., 8 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Truth at Work shows business professionals-and anyone else-how to resolve the toughest issues. Nine out of ten employees and managers are reluctant, or struggle, to speak the truth. But by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, Murphy shows how to get everyone to hear and accept hard truths.
    Note: Online resource; Title from title screen (viewed May 23, 2017)
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  • 36
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260031058
    Language: English
    Pages: 1 online resource (32718 pages)
    Edition: 1st edition
    Keywords: Audiobooks ; local ; Audiobooks
    Abstract: manage, leader, knowledge worker, modern management, innovation, growth, sustainability, customer, partnership, workforce, leadership
    Note: Online resource; Title from title page (viewed September 1, 2017)
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  • 37
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260116922
    Language: English
    Pages: 1 online resource (1 video file, approximately 3 hr., 40 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: The classic leadership guide for inspiring employees-available in paperback for the first time with a new foreword by Dr. Marshall Goldsmith
    Note: Online resource; Title from title screen (viewed November 21, 2017)
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  • 38
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260122183
    Language: English
    Pages: 1 online resource (1 video file, approximately 9 hr., 52 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Currency Kings provides a proven four-part formula that will help any investor navigate and profit in today's Forex market. Ben Robson provides the knowledge and techniques readers need to build a solid understanding of the market, all presented in an engaging narrative analyzing the techniques of the geniuses who have made billions in Forex.
    Note: Online resource; Title from title screen (viewed August 4, 2017)
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  • 39
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260019766
    Language: English
    Pages: 1 online resource (1 video file, approximately 7 hr., 53 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Nothing impacts healthcare experiences more than the quality of communication. Research clearly points to the benefit of better communication: more accurate diagnoses, fewer errors, reduced malpractice risks, better patient adherence to treatment, lower hospital readmission rates, reduced costs, increased satisfaction, and improved experiences for patients and providers alike-in other words, better healthcare outcomes.
    Note: Online resource; Title from title screen (viewed October 3, 2017)
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  • 40
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781259861505
    Language: English
    Pages: 1 online resource (1 video file, approximately 5 hr., 41 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Using a new measure, called Research Quotient (RQ), professor Anne Marie Knott tests many of the most popular innovation prescriptions using proprietary data from National Science Foundation (NSF) surveys of company R&D practices. The results are startling.
    Note: Online resource; Title from title screen (viewed March 24, 2017)
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  • 41
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781259862977
    Language: English
    Pages: 1 online resource (1 video file, approximately 5 hr., 19 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: The marketing guru of Caesars/Harrah's shows business execs and CMOs how to double-down and win with a proven data-driven and customer-centric approach
    Note: Online resource; Title from title screen (viewed November 7, 2017)
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  • 42
    ISBN: 9781259643170
    Language: English
    Pages: 1 online resource (1 video file, approximately 7 hr., 27 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: Two high-powered consultants give executives the frameworks they need to solve one of today's most pressing challenges: how to acheive maximum revenue growth while adding as little complexity as possible to your business
    Note: Online resource; Title from title screen (viewed November 27, 2017)
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  • 43
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781260122091
    Language: English
    Pages: 1 online resource (1 video file, approximately 6 hr., 40 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: From the marketing strategist who helped Steve Jobs launch the original Apple Macintosh comes a groundbreaking guide to positioning any company for industry dominance. Get to Aha! presents a clear step-by-step framework that will help readers determine their company's precise position in the marketing landscape, using the author's DNA-based methodology-and shows them how to use this positioning to guide successful branding efforts that will build market momentum and crush the competition.
    Note: Online resource; Title from title screen (viewed October 13, 2017)
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  • 44
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781259642951
    Language: English
    Pages: 1 online resource (1 video file, approximately 6 hr., 16 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: A critical professional and leadership skill, resilience can be learned and developed. Based on 30 years of lab research and controlled-trial case studies, this essential guide presents a proven step-by-step program to enhance individual and organizational performance.
    Note: Online resource; Title from title screen (viewed November 4, 2016)
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  • 45
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    ISBN: 9781259837371
    Language: English
    Pages: 1 online resource (1 video file, approximately 3 hr., 38 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: It's no secret that the pace of change in business today is unprecedented. Leaders who act quickly and inspire others to do the same are the ones who ultimately win the day. Speed reveals essential leadership qualities anyone can use to improve speed and ultimately drive organizational effectiveness
    Note: Online resource; Title from title screen (viewed December 9, 2016)
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  • 46
    ISBN: 9781260026801
    Language: English
    Pages: 1 online resource (1 video file, approximately 6 hr., 25 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local ; Audiobooks
    Abstract: With startling insights and a dash of humor, Stop Talking, Start Communicating combines scientific research with real-world strategies to deliver a proven approach to more effective communication.
    Note: Online resource; Title from title screen (viewed July 19, 2013)
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  • 47
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : McGraw-Hill | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (776 pages)
    Edition: 1st edition
    Keywords: SQL server ; Database management ; Electronic books ; local
    Abstract: Transform disparate enterprise data into actionable business intelligence Put timely, mission-critical information in the hands of employees across your organization using Microsoft SQL Server 2005 and the comprehensive information in this unique resource. Delivering Business Intelligence with Microsoft SQL Server 2005 shows you, step-by-step, how to author, customize, and distribute information that will give your company the competitive edge. It's all right here--from data mining, warehousing, and scripting techniques to MDX queries, KPI analysis, and the all-new Unified Dimensional Model. Real-world examples, start-to-finish exercises, and downloadable code throughout illustrate all of the integration, analysis, and reporting capabilities of SQL Server 2005.
    Note: Online resource; Title from title page (viewed February 14, 2006) , Mode of access: World Wide Web.
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