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  • 2010-2014  (18)
  • San Francisco : Jossey-Bass  (13)
  • Hoboken : Taylor and Francis
  • Management  (11)
  • Conflict management
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Material
Language
Years
Year
Subjects(RVK)
  • 1
    ISBN: 9781118810330 , 9781118810323
    Language: English
    Pages: 1 Online-Ressource (xxxviii, 1226 Seiten)
    Edition: Third edition
    Parallel Title: Erscheint auch als
    DDC: 303.6/9
    RVK:
    RVK:
    RVK:
    Keywords: Conflict management ; Konfliktlösung ; Friedensforschung ; Verhandlung ; Konfliktregelung ; Aufsatzsammlung ; Aufsatzsammlung ; Aufsatzsammlung ; Aufsatzsammlung ; Aufsatzsammlung ; Aufsatzsammlung ; Konfliktregelung ; Konfliktlösung ; Friedensforschung ; Verhandlung
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  • 2
    ISBN: 9780765613332
    Language: English
    Pages: Online-Ressource (294 p)
    Parallel Title: Print version Roads to Reconciliation: Conflict and Dialogue in the Twenty-first Century
    DDC: 303.6/9
    Keywords: Conflict management ; Reconciliation ; Violence ; Electronic books ; Electronic books
    Abstract: Unlike other books on conflict resolution that focus on particular places and moments in history, this original work attempts to understand the process from many different perspectives and in many different contexts - from international political conflicts, to racial and religious struggles within one culture, to the internal conflicts of individuals struggling with the desire for revenge in the wake of 9/11. Designed as a starting point for meaningful dialogue on the elusive concept of reconciliation, the book includes views from Christians and Muslims, scholars and politicians, and draws on
    Description / Table of Contents: Cover; Half Title; Title Page; Copyright Page; Table of Contents; Preface: Our Road to this Volume; Introduction: The Rhetoric of War and Reconciliation; Part I. Religion and Reconciliation; Rites and Remembrance: Living with the Dead of September 11; Vengeance Is Never Enough: Alternative Visions of Justice; Murder, Mourning, and the Ideal of Reconciliation; September 11: Clash of Civilizations or Islamic Revolution?; Part II. Science and Reconciliation; Reconciling Trauma and the Self: The Role of Narrative in Coping with Sexual Abuse and Terrorism
    Description / Table of Contents: Reconciliation and the Craving for Revenge in PsychotherapyThe Law of the Jungle: Conflict Resolution in Primates; Reflections on the Future of Life; Part III. Racial Reconciliation: Theory and Practice in America; United We Stand: Terrorism and National Identity; Reconciliation and the Beloved Community; Toward a Vision of Reconciliation: Moving Beyond a Black/White ""Race"" Paradigm; Race, Class, and Reconciliation; All God's Children Got Shoes: Social Justice and Reconciliation; Part IV. Higher Education and Human Rights; Practicing Reconciliation in the Classroom After September 11
    Description / Table of Contents: September 11 and the Search for Justice and AccountabilityReconciliation in the New Millennium; An Agenda for Higher Education; About the Contributors; Index
    Note: Description based upon print version of record
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  • 3
    ISBN: 9781118747001 , 1118747003
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Corporate culture ; Organizational behavior ; Employee morale ; Work environment ; Management ; Job satisfaction ; Electronic books ; Electronic books ; local
    Abstract: The business leader's guide to creating a great workplace from the Great Place to Work Institute In this follow-up guide to The Great Workplace , experts from Great Place to Work® Institute, Inc. reveal the most common excuses managers use for why they can't create a great workplace. Authors Jennifer Robin and Michael Burchell poke holes in every single excuse. Whether the reasons involve the organization's leadership, employees, environment, or any other factor, the authors explain that if managers lead people properly, they can create a great workplace. The authors explore how managers can interrupt their own negative thought patterns and instead create lasting change, and they describe how great workplaces have surmounted very real difficulties with aplomb. Includes case studies, stories, tips, and tools for managers who want to transform their organizations From the experts at the Great Place to Work, a global research, consulting, and training firm that operates in nearly 50 countries Proves that any and every organization can change for the better when managers have the right tools and mindset Creating a place where people want to work and want to succeed is the primary key to success for every manager. No Excuses shows that managers in any organization can transform their workplace-if they'll only get out of their own way first.
    Note: Includes bibliographical references and index. - Description based on print version record
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  • 4
    ISBN: 9781118417690 , 1118417690
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Keywords: Executive ability ; Management ; Electronic books ; Electronic books ; local
    Abstract: An update of the classic book that reveals the 6 keys to successful management In this new edition of his best-selling book, Robert Benfari explains that the best mangers are not born that way but share a mix of characteristics that can be analyzed, understood, and most importantly changed. He identifies the six characteristics of successful managers (Psychological Type; Needs/Motivation; Use of Power; Conflict Style; Our Basic Values; and Our Reaction to Stress) and uses these building blocks to show how anyone can use personality-specific strategies for resolving conflicts, solving problems, managing stress, handling difficult situations at work, and positively influencing others. Includes a proven pathway for becoming an effective manager Contains new information on management style and leadership, human nature and neuroscience, and the dark side of management Includes a self-assessment for each of the six building blocks to successful management This research-based book offers the tools leaders need to improve their management style and succeed in the workplace.
    Note: Includes bibliographical references and index. - Description based on online resource; title from title page (Safari, viewed September 16, 2013)
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  • 5
    ISBN: 9781118510902 , 1118510909
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Parallel Title: Erscheint auch als
    Keywords: Management ; Value ; Strategic planning ; Electronic books ; Electronic books ; local
    Abstract: A groundbreaking guide to making profitable business decisions Do you wonder why your value initiatives aren't providing the payoff you'd hoped for? Could it be because you've been thinking about value all wrong? According to the authors of this groundbreaking guide, there's a very good chance that you have. Using examples from leading companies worldwide, they explain why every decision a company makes either creates value or detracts from it, and why, if they hope to survive and thrive in today's increasingly competitive global marketplace, company leaders must make value-creation the centrepiece of every business decision. Authors Kaiser and Young have dubbed this approach "Blue-Line Management," (BLM), and in this entertaining, highly accessible book, they delineate BLM principles and practices and show you how to implement them in your company. Explains why the failure to properly define and assess value often makes it difficult for the people who manage businesses to effect long-term success Offers guidelines for making the satisfaction of customer needs and wants-i.e. value creation-the driver of all business activities The authors are respected academics at INSEAD, the world's largest and most respected graduate business school, with campuses in Europe, Asia and the Middle East
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: Cover
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  • 6
    Online Resource
    Online Resource
    Hoboken : Taylor and Francis
    ISBN: 9780415629904
    Language: English
    Pages: Online-Ressource (264 p)
    Series Statement: Routledge Studies in Peace and Conflict Resolution
    Series Statement: Routledge Studies in Peace and Conflict Resolution Ser.
    Parallel Title: Print version Conflict Resolution and Human Need
    DDC: 303.69
    Keywords: Basic needs ; Conflict management ; Electronic books ; Electronic books
    Abstract: This edited volume examines Basic Human Needs theory and interactive problem solving, looking at recent developments in thinking about both and how these might affect peacebuilding in contemporary conflicts of the twenty-first century. The era in the immediate aftermath of World War II was, paradoxically, a time of great optimism in parts of academia. There was, especially in the United States and much of Europe, a widespread belief in the social sciences that systematic scholarly analysis would enable humanity to understand and do something about the most complex of social processes
    Description / Table of Contents: Cover; Title Information; Title Page; Copyright Page; Dedication; Table of Contents; List of illustrations; Notes on contributors; Acknowledgments; Introduction: Basic Human Needs in theory and practice; Part I: Basic Human Needs in theory; 1 Extending the Reach of Basic Human Needs: a comprehensive theory for the twenty-first century; 2 Basic Human Needs and the dilemma of power in conflict resolution; 3 Through gender lenses: Human Needs theory in conflict resolution; 4 Moral judgments, Human Needs and conflict resolution: alternative approaches to ethical standards
    Description / Table of Contents: 5 Ethics of the conflict resolution mediator: from scientific gaze to sensitive and skillful action6 Explaining human conflict: Human Needs theory and the Insight approach; 7 From human needs to the Moral imagination: The promise of post-Burtonian conflict resolution; Part II: Basic Human Needs in practice; 8 Beyond the "classical model" of problem-solving workshops: 25 years of experience, experiment and adaptation; 9 Basic Human Needs: bridging the gap between theory and practice; 10 Acknowledging Basic Human Needs and adjusting the focus of the problem-solving workshop
    Description / Table of Contents: 11 Basic Human Needs in practice: The Georgian-South Ossetian Point of View process12 Human Needs and conflict resolution in practice: environment and community; Afterword; Index
    Note: Description based upon print version of record
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  • 7
    Online Resource
    Online Resource
    Hoboken : Taylor and Francis
    ISBN: 9781844070145
    Language: English
    Pages: Online-Ressource (319 p)
    Parallel Title: Print version Resolving Environmental Disputes : From Conflict to Consensus
    DDC: 304.28
    Keywords: Conflict management ; Conflict management ; Electronic books ; Electronic books
    Abstract: Resolving Environmental Disputes presents detailed case studies from the key contemporary themes in resource management and environmental protection, such as: access to the countryside for recreation, sustainable forestry, pollution and risks to health, and coastal zone management.The book spans both theory and practice in assessing the relationship between public participation and mediation. It is structured around detailed case studies from Britain, the USA and the Netherlands, which are interspersed with chapters providing explanation and interpretation of the theoretical and practical issu
    Description / Table of Contents: Resolving Environmental Disputes From Conflict to Consensus; Copyright; Contents; List of Figures and Boxes; Preface; Origins And Evolution Of Ideas; Relevance Of The Case Studies; Concepts And Terminology; The Intended Audience; Acknowledgements; List of Acronyms and Abbreviations; Glossary; Chapter 1 Introduction; The Drama Of Conflict; Purpose And Rationale Of The Book; Layout Of The Book; PART 1 UNDERSTANDING ENVIRONMENTAL DISPUTES; Chapter 2 Introduction To The Principal Case Studies; Synopsis; Access To The Countryside In England And Wales
    Description / Table of Contents: The Designation Of The Pentland Hills Regional ParkChapter 3 Using Social Theory to Explain Conflicts; Synopsis; Conflict Analysis; A Dynamic Analysis Of The Designation Of The Pentland Hills Regional Park; A Dynamic Analysis Of Moorland Access In The Peak District National Park; Conclusions; PART 2 STRATEGIES FOR COOPERATION; Chapter 4 Alternative Dispute Resolution - The Contribution of Negotiation and Consensus Building; Synopsis; Ways Of Resolving Disputes; Consensus Building; Assessing Participation In Decision-Making; Conclusions
    Description / Table of Contents: Chapter 5 Mediation and Its Contribution to Resolving Environmental DisputesSynopsis; The Process Of Mediation; Pre-Negotiation Discussions - The Importance Of Thorough Preparation; The Negotiation And Post-Negotiation Stages; Critiques Of Mediation; The Mediators' Response - Conflict Assessment and Process Design; Applications Of Environmental Mediation; Cultural Variations; Case Study: Access Management By Local Consensus - Mediated; Conclusions; Chapter 6 'Clearing the Air' - The North Oxford County Coalition; Synopsis; Context; Initiation; Pre-Negotiation Stage; Negotiation Stage
    Description / Table of Contents: Strengths And Weaknesses Of The NOCC ProcessTurning Points In The Debate; Achievements And Outcomes Of The NOCC; The Value Of Outside Intervention; Conclusions; Chapter 7 Public Participation in Decision-making and Partnerships; Synopsis; Participation - Opportunity Or Problem?; The Case For Participation; Definitions Of Participation And The Values They Expose; Tokenism And The Exercise Of Power; The Distinction Between Consultation And Public Involvement; Communities And Partnerships; Process Design; Principles Of Participation; Conclusions
    Description / Table of Contents: Chapter 8 Building Trust - Crucial Lessons in Participation and PartnershipSynopsis; Case Study 1: Planning for the Future of Texel; Case Study 2: Preparing an Integrated Management Strategy for the Pentland Hills Regional Park; Case Study 3: The Morecambe Bay Partnership; Case Study 4: The Upper Deeside Access Trust; Conclusions; PART 3 THE REALITIES OF POWER; Chapter 9 Organizations, Power and Conflict; Synopsis; Power And Conflict; Case Study 1: The Designation of the Skomer Marine Nature Reserve; Case Study 2: Planning in the Rhine Delta; Conclusions
    Description / Table of Contents: Chapter 10 Consensus and the Political Process
    Note: Description based upon print version of record
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  • 8
    ISBN: 9781118461396 , 1118461398
    Language: English
    Pages: 1 online resource (1 v.)
    Parallel Title: Erscheint auch als
    Keywords: Leadership ; Management ; Success in business ; Electronic books ; Electronic books ; local
    Abstract: Leadership wisdom from a former CEO and Self-Made Billionaire With corporations now associated in the public mind primarily with greed and unethical practices, it's more important than ever for leaders to move the focus back onto integrity, honesty, and doing the right thing. Mort Mandel, a CEO whom Peter Drucker esteemed in the same category as Jack Welch and Andy Grove, has spent the past seven decades mixing business and philanthropy, to the great enhancement of both. In this book Mandel shows how leaders can create lives of both meaning and profitability. Contains Mort Mandel's fascinating story (including his work with Peter Drucker, and the painful sale of Mandel's company) Provides both inspiration and lessons on the leadership skills such as building culture, customer relationships and execution that are necessary to achieve crossover success Shows how running a business and a nonprofit made Mandel a better entrepreneur and a self-made billionaire The book is filled with lessons learned from how Mort Mandel built a $3 billion company from scratch, yet also managed to spend up to a third of his time in the social sector, building and supporting nonprofit organizations.
    Note: "A Warren Bennis book"--Cover. - Includes index. - Description based on print version record
    URL: Cover
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  • 9
    Language: English
    Pages: 1 online resource (xvii, 366 p.) , ill.
    Edition: 2nd ed.
    Parallel Title: Erscheint auch als
    Keywords: Conflict (Psychology) ; Conflict management ; Negotiation ; Problem solving ; Electronic books ; Electronic books ; local
    Abstract: Praise for the Second Edition of The Dynamics of Conflict "Mayer once again demonstrates his unique ability to weave theory and practice together with real-world examples-whether about warring nations or a family dispute-to help readers better understand both the fundamentals and nuances involved in working in the conflict arena. The Dynamics of Conflict is a very important read for anyone who works with people in conflict."-Peter Salem, executive director, Association of Family and Conciliation Courts "In his latest book, Mayer explores the theoretical underpinnings of conflict as it relates to cognitive, emotional, and behavioral dimensions. Personal stories and examples provide practical skills in communication and negotiation, including how to deal with power, impasse, and cross-cultural issues. The book is a must-read for conflict resolution professionals and will also be easily understandable to the public at large-a great tool for businesses, parents, governmental agencies, mental health professionals, and educators!"-Nina Meierding, Negotiation and Mediation Training Services; former president, Academy of Family Mediators "Mayer has always provided our field with a dose of common sense, vision, and clarity. With The Dynamics of Conflict we can add cohesion and extraordinary integration. Based on deep experience, these chapters enter our most difficult challenges in ways that offer understanding in the midst of complexity and concrete strategies for response and engagement-a masterful example of approaching conflict with skill and respect. Mayer has gifted us with a book that serves the novice practitioner with guideposts, yet opens ever new and exciting pathways for the seasoned conflict specialist."-John Paul Lederach, professor of international peacebuilding, Joan B. Kroc Institute, University of Notre Dame; author, The Moral Imagination: The Art and Soul of Building Peace Praise for the First Edition "A rare blend of practical experience and theoretical knowledge. Insightful, useful, and thought provoking. I recommend it!" -William Ury, coauthor, Getting to Yes, and author, The Third Side
    Note: Includes bibliographical references (p. 345-352) and index. - Description based on print version record
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  • 10
    Online Resource
    Online Resource
    Hoboken : Taylor and Francis
    ISBN: 9780805850635
    Language: English
    Pages: Online-Ressource (268 p)
    Edition: Online-Ausg.
    Series Statement: Routledge Communication Series
    Series Statement: Routledge Communication Ser.
    Parallel Title: Print version Strategic Conflict
    DDC: 303.69
    Keywords: Interpersonal conflict ; Interpersonal communication ; Conflict management ; Conflict management ; Interpersonal communication ; Interpersonal conflict ; Electronic books ; Electronic books
    Abstract: Strategic Conflict offers a research-based, accessible analysis of how people can manage conflict productively. Moving beyond the basics of conflict, it examines interpersonal situations in which conflict occurs and promotes strategic communicative responses based on the latest theoretical research. Daniel J. Canary and his colleagues add personal observations, media examples, and samples of actual interaction to provide concrete illustrations of the research findings. This comprehensive volume provides students with the tools to understand conflict in real-world contexts. ?
    Description / Table of Contents: Front Cover; Strategic Conflict; Copyright Page; Contents; Preface; 1. The Need for Strategic Conflict; 2. Seeking Strategic Control: Communication Strategies and Tactics; 3. Maintenance and Conflict: A Dual Process View; 4. Seeking Episode Control: Conflict Instigation Due to Alcohol,Moods, Emotions, Stress, and the Environment; 5. Interpersonal Transgressions; 6. Accounts; 7. Seeking Personal Control: Personality Differences in ManagingConflict; 8. Power and Power Strategies; 9. Seeking Attributional Control: Interpreting Conflict; 10. Intercultural Conflict
    Description / Table of Contents: 11. Seeking Goal Control: Goal Achievement and Defense12. Health and Conflict; 13. Ongoing Serial Conflict; 14. Abuse, Divorce, and Effects on Children; 15. Seeking Resolution Through Forgiveness; References; Index;
    Note: Description based upon print version of record
    URL: Volltext  (lizenzpflichtig)
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  • 11
    Online Resource
    Online Resource
    Hoboken : Taylor and Francis
    ISBN: 9780415690393
    Language: English
    Pages: Online-Ressource (219 p)
    Parallel Title: Print version Organization Theory and its Applications
    DDC: 302.3/5
    Keywords: Organization ; Corporate governance ; Management ; Contracts ; Contracts ; Corporate governance ; Management ; Organization ; Electronic books ; Electronic books
    Abstract: Organization theory is a fast developing field of microeconomics. Organizational approaches are now used in a wide range of topics in business studies. They are based on information economics, contract theory and mechanism design. This book introduces such organizational approaches and how to adopt them as business applications. The book presents the theory in the first two chapters and proceeds to cover the applications of the theory in the later three chapters. The theory lays the foundation and the applications illustrate how the theory can be used in a wide range of business problems.The b
    Description / Table of Contents: Cover; Organization Theory and its Applications; Title Page; Copyright Page; Table of Contents; List of figures; List of tables; Preface; 1 Complete contracts; 2 Incomplete contracts; 3 Corporate finance; 4 Corporate governance; 5 Public governance; Notes; References; Index;
    Note: Description based upon print version of record
    URL: Volltext  (lizenzpflichtig)
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  • 12
    ISBN: 9780470637982
    Language: English
    Pages: xv, 336 p
    Edition: 1st ed
    DDC: 658.4/08
    Keywords: Nachhaltigkeit ; Management ; Organizational effectiveness ; Sustainable development ; Electronic book
    Note: Includes bibliographical references and index
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  • 13
    ISBN: 0470891556 , 9780470891551
    Language: English
    Pages: 1 online resource (vii, 306 p.) , ill.
    Edition: 1st ed.
    Keywords: Leadership ; Supervision ; Management ; Electronic books ; lcgft ; Electronic books ; local
    Abstract: "Practical advice for making the shift to your first leadership position The number of people who will become first-time supervisors will likely grow in the next 10 years, as Baby Boomers retire. Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership. They must deal with the change and uncertainty that comes with a new job, requiring new skills, and they've been promoted from peer to leader. While the book addresses the needs of any manager, supervisor, or leader, it pulls from the best leadership and management thinking, and puts the focus on the difficulties that new leaders experience. Includes practical information for new managers who must supervise friends and former peers Authors are expert consultants who work with leaders at all levels Shows how to adopt the mindset of a leader, including: communicating change, giving feedback, coaching employees, leading productive teams, and achieving goals This much-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be-starting right now."
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: Cover
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  • 14
    Language: English
    Pages: 1 online resource (xi, 307 p.) , ill.
    Edition: 1st ed.
    Parallel Title: Erscheint auch als
    DDC: 658.4/092
    Keywords: Leadership ; Performance ; Management ; Organizational behavior ; Electronic books ; Electronic books ; local
    Abstract: The guide that defines the results required at each organizational level to sustain business success It's not enough to build a company full of people with leadership skills. The Performance Pipeline digs deep into the real work of executing business results at each leadership layer. Filled with lessons and examples from the author's 40 years of experience Shows how to set performance standards, make sure the right work is being done, and remove performance barriers Illustrates how leaders can make the transition to the next level and achieve full performance This book gives leaders in any industry an advantage over the competition.
    Note: Includes bibliographical references and index. - Description based on print version record
    URL: Cover
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  • 15
    ISBN: 047050546X , 9780470505465
    Language: English
    Pages: 1 online resource (x, 270 p.) , ill.
    Edition: 3rd ed.
    Series Statement: Jossey-Bass business & management series
    Parallel Title: Erscheint auch als
    Keywords: Conflict management ; Interpersonal conflict ; Electronic books ; local
    Abstract: "Survey after survey supports the notion that conflict is all around us. So the question isn't one of whether or not you'll experience conflict or how to reduce or avoid it. Instead, the question is what will you get out of conflict when it does occur. Depending on how you respond, that something can be good or bad, constructive or destructive, invigorating or can be good or bad, constructive or destructive, invigorating or debilitating"--Introd.
    Note: Description based on print version record. - "A joint publication of the Jossey-Bass business & management series and the Center for Creative Leadership"--P. [v]. - Includes bibliographical references and index
    URL: Cover
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  • 16
    ISBN: 0470405007 , 9780470405000
    Language: English
    Pages: 1 online resource (xi, 292 p.)
    Edition: 1st ed.
    Parallel Title: Erscheint auch als
    Keywords: Drucker, Peter F ; (Peter Ferdinand) ; 1909-2005 ; Leadership ; Organization ; Management ; Electronic books ; local
    Abstract: "Now, for the first time, William A. Cohen, a former student of Drucker's and a leadership expert and author in his own right, brings together Drucker's reflections on leadership, culled from his 40 books and hundreds of articles. Explaining why there is so little know about Drucker's ideas on leadership, this book is a must-read for students and fans alike looking to lead better in today's world"--Resource description page.
    Note: Description based on print version record. - Includes bibliographical references (p. 267-282) and index
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  • 17
    Online Resource
    Online Resource
    San Francisco : Jossey-Bass | Birmingham, AL, USA : EBSCO Industries, Inc.
    ISBN: 9780470640555 , 0470640553 , 9786612755996 , 6612755997 , 9781282755994 , 1282755994
    Language: English
    Pages: 1 Online-Ressource (xvi, 436 pages) , Illustrations
    Edition: Fourth edition.
    Series Statement: The Jossey-Bass business & management series
    DDC: 302.3/5
    RVK:
    Keywords: Organisationskultur ; Management ; Wertordnung
    Abstract: "Regarded as one of the most influential management books of all time, this fourth edition of Leadership and Organizational Culture transforms the abstract concept of culture into a tool that can be used to better shape the dynamics of organization and change. This updated edition focuses on today's business realities. Edgar Schein draws on a wide range of contemporary research to redefine culture and demonstrate the crucial role leaders play in successfully applying the principles of culture to achieve their organizational goals"--Provided by publisher.
    Note: Includes bibliographical references and index
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  • 18
    ISBN: 0470627727 , 9780470627723
    Language: English
    Pages: 1 online resource (xiii, 322 p.) , ill.
    Edition: 1st ed.
    Parallel Title: Erscheint auch als
    DDC: 658.3/14
    Keywords: Management ; Performance ; Management ; Supervision of employees ; Electronic books ; lcgft ; Electronic books ; local
    Abstract: "In this book the author explains that managers must build human capital and engender employee engagement by managing them almost not at all, by attending instead to the factors and circumstances that make them successful. In other words, managers must play their role from offstage and out of the limelight. Based on a survey of over 16,000 employees, the author presents Towers-Perrins' management performance model: Executing tasks, Building relationships and performance capability, and Energizing change. Additionally, managers must create an atmosphere of authenticity and trust."
    Note: Includes bibliographical references and index. - Description based on print version record
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