ISBN:
0415359104
,
0415359112
Language:
English
Pages:
Online-Ressource (x, 586 p)
Edition:
3rd ed
Edition:
Online-Ausg. Palo Alto, Calif ebrary 2009 Electronic reproduction; Available via World Wide Web
Parallel Title:
Print version Handbook of Communication Skills
DDC:
302.2
Keywords:
Persuasion (Psychology)
;
Communication
;
Interpersonal relations
;
Communication in management
Abstract:
Recognized as one of the core texts in the field of communication, this thoroughly revised and updated third edition provides a comprehensive analysis of research, theory and practice in the key skill areas of communication
Description / Table of Contents:
Book Cover; Half-Title; Title; Copyright; Dedication; Contents; List of contributors; Editorial introduction; Part I: Communication skill in theory and practice; Chapter 1 Skill in theory: Communication as skilled performance; Chapter 2 Skill in practice: An operational model of communicative performance; Part II: Core communication skills; Chapter 3 Non-verbal behaviour as communication: Approaches, issues and research; Chapter 4 Questioning; Chapter 5 Reinforcement; Chapter 6 Reflecting; Chapter 7 Explaining
Description / Table of Contents:
Chapter 8 Self-disclosure: Strategic revelation of information in personal and professional relationshipsChapter 9 The process of listening; Chapter 10 Humour and laughter; Chapter 11 Persuasion; Part III: Specialised contexts; Chapter 12 Asserting and confronting; Chapter 13 Interacting in groups; Chapter 14 Negotiation and bargaining; Chapter 15 Relational communication; Part IV: Interviewing contexts; Chapter 16 The employment interview; Chapter 17 The helping interview: Developmental counselling and therapy; Chapter 18 The appraisal interview reappraised
Description / Table of Contents:
Chapter 19 The cognitive interviewPart V: The training context; Chapter 20 Training in communication skills: Research, theory and practice; Name index; Subject index
Note:
Previous ed.: 1997
,
Electronic reproduction; Available via World Wide Web
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