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  • Safari, an O’Reilly Media Company  (5)
  • Spamer, Adolf (1883-1953)
  • [Erscheinungsort nicht ermittelbar] : Pearson  (3)
  • [Erscheinungsort nicht ermittelbar] : IBM Press  (2)
  • Electronic videos ; local  (5)
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  • 1
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Pearson | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (1 video file, approximately 19 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local
    Abstract: The fast, fun, and complete video guide to succeeding as a new leader! Description You’ve identified your company’s rising stars…maybe you’re one of them! Either way, you know new leaders are excited at the opportunity to leadand they wonder just what it’ll take to succeed. In Emerging Leaders , Jeff Havens brings together all the knowledge anyone needs to become the kind of leader others want to follow. One of North America’s leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minuteand never forget his crucial takeaways. Now, in 20+ minutes of powerfully compelling video, Havens covers everything new leaders need to know up front: how to prepare physically and mentally for a new leadership role…how to interact more effectively with the people you’re leading…how to develop a vision for your team or organization…how to strengthen your long-term thinking skills…how to handle mistakes and failures…how to motivate people the right way…how to execute! There’s no faster way to supercharge your leadership skills: just watch! About the Instructor A former teacher and stand-up comedian, Jeff Havens has become one of North America’s most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we’ll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and Embrace Change. For more information, visit www.jeffhavens.com . Skill Level Beginner Intermediate What You Will Learn How to prepare both physically and mentally for a new leadership role How to apply successful techniques for interacting effectively with the people you’re leading How to bring more vision and deeper long-term thinking to your work as a leader How to overcome the mistakes every ...
    Note: Online resource; Title from title screen (viewed December 4, 2015)
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Pearson | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (1 video file, approximately 23 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local
    Abstract: The fast, fun, and complete video guide to delivering outstanding customer service! Description In an era where many companies offer similar products and services at similar prices, it’s hard to stand out. But if you offer the best customer service around, you’ll win loyal customers who keep coming back, and tell their friends to do the same. If that sounds great to you, this complete video course is exactly what you need. Jeff Havens’s Customer Service brings together all the knowledge anyone needs to deliver outstanding customer service, and help others do it, too! One of North America’s leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minuteand never forget his crucial takeaways. Now, in 25 minutes of powerfully compelling video, Havens covers everything customer service professionals and managers need to know: how to create a physical or online environment that attracts and engages the best customers… how to practice the personal qualities that lead to successful customer interactions… how to use active listening and eye contact to connect with customers… how to recognize and avoid ineffective customer service techniques… how to uncover small details and improvements that can make customers happy… how to deal with irate customers… why processes are important, and when to consider out-of-the-box approaches to helping a customer. There’s never been a quicker way to improve your customer service: just watch! About the Instructor A former teacher and stand-up comedian, Jeff Havens has become one of North America’s most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we’ll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and...
    Note: Online resource; Title from title screen (viewed December 10, 2015)
    Library Location Call Number Volume/Issue/Year Availability
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  • 3
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Pearson | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (1 video file, approximately 7 hr., 1 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local
    Abstract: The hands-on video guide to project management: master the entire project lifecycle in just hours! Description These easy video tutorials are the fastest way to master modern project management! Project Management LiveLessons teaches the most important elements in project management: organizing your project, developing project scope and risk assessments, planning and scheduling, monitoring and tracking progress, and dealing with the problems most likely to derail your project. Drawing on 25+ years’ experience as a world-class project management consultant, researcher, and instructor, Jeffrey Pinto covers many of the key managerial and technical areas included in the Project Management Institute’s Body of Knowledge (PMBoK). First, Pinto explains what makes projects unique, why they’re so important, and how the project lifecycle is organized. Next, he shows how to prepare crucial project artifacts including scope statements, work authorizations, and Work Breakdown Structures (WBS)… how to manage and mitigate project risks… how to plan and schedule projects and how to create project activity networks… how to use critical path, PERT, and Gantt charts… how to track projects using sophisticated Earned Value techniques… and how to efficiently close or terminate a project and learn the lessons it can teach. Whatever your experience or industry, you can become a more confident, skilled project manager and fast! Skill Level Beginner Intermediate What You Will Learn The basic elements of projects and how they are organized How to define a project’s scope How to systematically manage project risk How to create project plans and schedules How to estimate using Critical Path and PERT How to track and control projects How to effectively close out projects and learn lessons from them How to overcome common challenges in day-to-day project management Who Should Take This Course For practicing and aspiring project management professionals at all levels of experience, in all industries and disciplines, from software to construction For all project managers seeking any PMI or comparable accreditation, or seeking to maintain an existing credential For graduate, executive, and MBA students in project management programs, whether in person or online Course Requirements No project management experience or knowledge required Table of Contents Lesson 1: Why Projects? Understand projects and their components, discover why projects have become so important to busines...
    Note: Online resource; Title from title screen (viewed December 16, 2015)
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  • 4
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : IBM Press | Boston, MA : Safari
    ISBN: 9780132612272
    Language: English
    Pages: 1 online resource (1 video file, approximately 2 hr., 45 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local
    Abstract: 2+ Hours of Video Instruction Outside in Search Marketing provides all the search engine marketing and content strategy background needed to learn the language of your audience and develop compelling content for them. Prolific author, blogger, speaker and IBM global search strategy lead James Mathewson shows you how to use the power of outside-in marketing to build a brand your audience can trust, one unified brand story across all your marketing content. You will learn how to grasp the language of clients and prospects to infuse your messaging with that language. Build a digital content system based on audience language rather than corporate speak. Learn how IBM used an outside-in approach within its Smarter Planet digital experience. Develop a method for learning client language and see it in the context of search engine results. Learn how IBM applied outside-in content strategy to the fastest growing tech opportunity–cloud computing. Build web pages for next-generation search engines such as Google’s Panda. Use social media search in your link building strategy. Focus on the most useful metrics to better target your audience with relevant content. Whether you’re a marketing, Web, or IT professional, product manager, or content specialist, the course will help you develop marketing content and content strategies that build the audience trust in your brand needed to entice them to buy your products or services. 1: Outside in Marketing 2: Outside in Content Strategy 3: Keyword Research 4: SEO on the Page 5: Link Building Strategies 6: Agile SEO LiveLessons Video Training series publishes hundreds of hands-on, expert-led video tutorials covering a wide selection of technology topics designed to teach you the skills you need to succeed. This professional and personal technology video series features world-leading author instructors published by your trusted technology brands: Addison-Wesley, Cisco Press, IBM Press, Pearson IT Certification, Prentice Hall, Sams, and Que. Topics include: IT Certification, Programming, Web Development, Mobile Development, Home & Office Technologies, Business & Management, and more. View All LiveLessons http://www.informit.com/imprint/series_detail.aspx?ser=2185116
    Note: Online resource; Title from title screen (viewed August 1, 2012)
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  • 5
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : IBM Press | Boston, MA : Safari
    ISBN: 9780132656641
    Language: English
    Pages: 1 online resource (1 video file, approximately 13 hr., 48 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local
    Abstract: In this comprehensive LiveLessons you will gain all the background needed to be a search engine marketer. You will learn how to systematically address every issue you're likely to encounter, while helping you implement timeless strategies for delivering superior long-term results. You'll learn how to Identify and leverage new search engine marketing opportunities arising from social media Align search engine marketing with your company's evolving strategic and tactical goals Implement programs that drive sustainable improvements—not counterproductive quick fixes Systematically optimize your existing Web site search programs Manage the unique marketing challenges associated with large sites Create monthly scorecards and use them to drive improvement Provide effective guidance to content developers and designers in language they'll understand Automate checking and reporting for every page on your site Choose effective target keywords, optimize your content, and attract links Make the most of Google, Yahoo!, Live Search, and the latest specialized and local search tools Measure site-wide success rates across multiple systems and technologies Hire the right SEO consultant—and avoid the wrong ones Whether you're a marketing, Web, or IT professional, product manager, or content specialist, Search Engine Marketing, Inc., LiveLessons will help you define your SEO/SEM goals, craft a best-practices program for achieving them, and implement it flawlessly.
    Note: Online resource; Title from title screen (viewed July 31, 2011)
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