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  • 2005-2009  (4)
  • Fadem, T. J
  • Fineman, Stephen
  • Safari, an O’Reilly Media Company.
  • Organizational behavior  (4)
Datasource
Material
Language
Years
Year
  • 1
    Online Resource
    Online Resource
    Oxford : Blackwell
    ISBN: 1405160306 , 9781405160308
    Language: English
    Pages: Online-Ressource (viii, 230 p)
    Edition: Online-Ausg. 2009 Electronic reproduction; Available via World Wide Web
    Parallel Title: Print version The Emotional Organization : Passions and Power
    DDC: 302.35
    Keywords: Power (Social sciences) Psychological aspects ; Social institutions Psychological aspects ; Social norms ; Organizational behavior ; Emotions ; Identity (Psychology) Social aspects
    Abstract: This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace.Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings Includes research on policy, change, management and professional p
    Description / Table of Contents: Contents; List of Contributors; CHAPTER 1: Introducing the Emotional Organization; PART I: EMOTIONAL ARENAS; CHAPTER 2: Me, Morphine, and Humanity:Experiencing the EmotionalCommunity on Ward 8; CHAPTER 3: Power, Paradox, Social Support, and Prestige: A Critical Approach to Addressing Correctional Officer Burnout; CHAPTER 4: Rape Work: Emotional Dilemmasin Work With Victims; CHAPTER 5: In the Gym: Peer Pressureand Emotional ManagementAmong Co-Workers; CHAPTER 6: Abuse, Violence, and Fear onthe Front Line: Implications ofthe Rise of the Enchanting Mythof Customer Sovereignty
    Description / Table of Contents: CHAPTER 7: Enactments of Class andNationality in TransnationalCall CentersCHAPTER 8: The Gendering of Emotions andPerceived Work Time: Chicksand Geeks at I.com; CHAPTER 9: Managing the EmotionalBoundaries of Telework; CHAPTER 10: Management Consultancy andHumor in Action and Context; PART II: SHIFTING IDENTITIES; CHAPTER 11: Becoming a Successful CorporateCharacter and the Role OfEmotional Management; CHAPTER 12: Gender and the Emotion Politicsof Emotional Intelligence; CHAPTER 13: Feeling Out of Place? Towardsthe Transnationalizationsof Emotions
    Description / Table of Contents: CHAPTER 14: It's All Too Beautiful:Emotion and Organizationin the Aesthetic EconomyEpilogue; Index
    Note: Includes bibliographical references and index , Electronic reproduction; Available via World Wide Web
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Online Resource
    Online Resource
    Upper Saddle River, N.J. : FT Press | Boston, Mass. :Safari Books Online,
    ISBN: 9780137149049 , 0137149042
    Language: English
    Pages: xviii, 206 p
    Parallel Title: Erscheint auch als
    Keywords: Communication in management ; Executive ability ; Organizational behavior ; Electronic books ; local
    Abstract: Ask the Right Questions in the Right Ways...And Get the Answers You Need to Succeed! Discover the core questions that every manager needs to master...how to avoid the mistakes business questioners make most often...ten simple rules for asking every question more effectively. Learn how to ask tough questions and take control of tough situations...use questions to promote innovation, drive change, identify hidden problems, and get failing projects back on track. Ask better questions, get better answers, achieve better results! "Required reading for every leader who wishes to see his or herorganization flourish and career progress." Garry A. Neil, MD, Corporate Vice President, Johnson & Johnson "Asking, listening, understanding the real meaning of the answers, and taking actions based on facts are really the essence of managing. This book has helped me in connecting the dots in my understanding (and lack thereof) of why things really did not work the way I expected them to." Pradip Banerjee, PhD, Chairman and Chief Executive Officer, Xybion; retired partner, Accenture "The framework and techniques provide outstanding ideas for executives to both gain better information and develop the analytical skills of their teams." Terry Hisey, Vice Chairman and US Life Sciences Leader, Deloitte We've all met the corporate inquisitor: the individual whose questions seem primarily intended to terrify the victim. The right goal is to solve the problem --and to build a more effective, collaborative organization where everyone learns from experience, and nobody's too intimidated to tell the truth. That means asking the right questions in the right ways. This book will teach you how to do precisely that. Terry J. Fadem shows how to choose the right questions and avoid questions that guarantee obvious, useless answers...how to help people give you the information you need...how to use body language to ask questions more effectively...how to ask the innovative or neglected questions that uncover real issues and solutions. You'll learn how to adopt the attributes of a good questioner...set a goal for every question...use your personal style more effectively...ask tough questions, elicit dissent, react to surprises, overcome evasions, and more. Becoming a better questioner may be the most powerful thing you can do right now to improve your managerial effectiveness--and this book gives you all the insights, tools, and techniques you'll need to get there. Evaluate your ...
    Note: Includes bibliographical references (p. 191-193)
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  • 3
    Book
    Book
    Malden, Mass [u.a.] : Blackwell
    Library Location Call Number Volume/Issue/Year Availability
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  • 4
    ISBN: 1412901294 , 1412901308
    Language: English
    Pages: XII, 458 S.
    Edition: 3. ed.
    DDC: 302.35
    Keywords: Organizational behavior ; Organisationsverhalten ; Organisationsverhalten
    Note: Previous ed.: 2000
    Library Location Call Number Volume/Issue/Year Availability
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