ISBN:
9780071379441
,
0071379444
Language:
English
Pages:
xix, 229 p
,
ill.
Edition:
Rev. and updated ed.
Keywords:
Interpersonal relations
;
Interpersonal communication
;
Psychology, Industrial
;
Leadership
;
Teams in the workplace
;
Organizational behavior
;
Electronic books ; local
Abstract:
The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
Note:
Title from resource description page (viewed May 13, 2009)
URL:
https://learning.oreilly.com/library/view/-/9780071379441/?ar
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