Your email was sent successfully. Check your inbox.

An error occurred while sending the email. Please try again.

Proceed reservation?

Export
Filter
  • Bacal, Robert  (4)
  • New York : McGraw-Hill  (4)
  • Electronic books ; local  (4)
  • 1
    Online Resource
    Online Resource
    Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071759298 , 0071759298
    Language: English
    Pages: 1 online resource (1 v.)
    Edition: 2nd ed.
    Series Statement: Perfect phrases
    Parallel Title: Erscheint auch als
    Keywords: Customer services ; Customer services ; Terminology ; Electronic books ; Health ; Electronic books ; local
    Abstract: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071745062/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 2
    Online Resource
    Online Resource
    Perfect phrases for performance reviews : hundreds of ready-to-use phrases for describing employee performance (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071759427 , 0071759425
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Series Statement: Perfect phrases
    Parallel Title: Erscheint auch als
    Keywords: Employees ; Rating of ; Employees ; Rating of ; Terminology ; Electronic books ; Electronic books ; local
    Abstract: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for: Crafting an accurate, carefully worded assessment Documenting behaviors and accomplishments Guiding and developing promising workers Conducting face-to-face interviews
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071745079/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 3
    Online Resource
    Online Resource
    Perfect phrases for setting performance goals : hundreds of ready-to-use phrases for communicating any performance plan or review (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071759335 , 0071759336
    Language: English
    Pages: 1 online resource (1 v.)
    Edition: 2nd ed.
    Series Statement: Perfect phrases
    Parallel Title: Erscheint auch als
    Keywords: Employees ; Rating of ; Employees ; Rating of ; Terminology ; Career development ; Personnel management ; Electronic books ; Health ; Electronic books ; local
    Abstract: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobs Communicating your expectations Aligning employee goals with organizational priorities Improving productivity and morale in the workplace Reducing disagreements during performance reviews
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071745055/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 4
    Online Resource
    Online Resource
    Perfect phrases for performance reviews : hundreds of ready-to-use phrases that describe your employees' performance (from unacceptable to outstanding) (2002)
    New York : McGraw-Hill | Boston, Mass. :Safari Books Online,
    Details
    ISBN: 9780071408387 , 007140838X
    Language: English
    Pages: 176 p , 20 cm
    Keywords: Employees ; Rating of ; Employees ; Rating of ; Terminology ; Electronic books ; local
    Abstract: Hands-on help for quickly­­and persuasively­­writing company-mandated performance appraisals Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example: "Sets priorities well" "Misses important deadlines" "Thorough, reliable, and accurate" All managers and HR professionals will value the book for its: Hundreds of ready-to-use phrases, organized by job skill and performance level Tips for documenting performance issues and conducting face-to-face reviews Easily adapted performance review templates covering five performance levels With the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.
    Note: Title from resource description page (viewed May 17, 2009)
    URL: https://learning.oreilly.com/library/view/-/9780071408387/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
Close ⊗
This website uses cookies and the analysis tool Matomo. More information can be found here...