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  • Bacal, Robert  (4)
  • Lairson, Michael D  (3)
  • New York : McGraw-Hill  (7)
  • Electronic books ; local  (7)
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  • 1
    Online Resource
    Online Resource
    Oracle CRM on demand dashboards (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071745352 , 0071745351
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Keywords: Oracle (Computer file) ; Dashboards (Management information systems) ; Web site development ; Business information services ; Electronic books ; Electronic books ; local
    Abstract: Design and Deliver Oracle CRM On Demand Dashboards Create custom, interactive dashboards to deliver actionable business intelligence directly to end users with help from this Oracle Press guide. Oracle CRM On Demand Dashboards provides comprehensive coverage of the versatile features available in Oracle Answers On Demand coupled with detailed planning and design strategies for building and deploying reports and dashboards with Oracle CRM On Demand. Real-world examples and time-saving formatting tips are included throughout this practical resource. Configure administrative settings to access report and dashboard development tools Take advantage of built-in dashboards Plan dashboards and reports based on business needs Create, edit, manage, save, and delete custom dashboards Configure dashboard properties and pages Add and configure dashboard objects, such as guided navigation, links, images, and folders Display and arrange reports on dashboards Develop dashboard filter prompts Deploy dashboards to Oracle CRM On Demand end users
    Note: Includes index. - Description based on online resource; title from title page (viewed June 26, 2013)
    URL: https://learning.oreilly.com/library/view/-/9780071745345/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 2
    Online Resource
    Online Resource
    Perfect phrases for setting performance goals : hundreds of ready-to-use phrases for communicating any performance plan or review (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071759335 , 0071759336
    Language: English
    Pages: 1 online resource (1 v.)
    Edition: 2nd ed.
    Series Statement: Perfect phrases
    Parallel Title: Erscheint auch als
    Keywords: Employees ; Rating of ; Employees ; Rating of ; Terminology ; Career development ; Personnel management ; Electronic books ; Health ; Electronic books ; local
    Abstract: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobs Communicating your expectations Aligning employee goals with organizational priorities Improving productivity and morale in the workplace Reducing disagreements during performance reviews
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071745055/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 3
    Online Resource
    Online Resource
    Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071759298 , 0071759298
    Language: English
    Pages: 1 online resource (1 v.)
    Edition: 2nd ed.
    Series Statement: Perfect phrases
    Parallel Title: Erscheint auch als
    Keywords: Customer services ; Customer services ; Terminology ; Electronic books ; Health ; Electronic books ; local
    Abstract: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071745062/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 4
    Online Resource
    Online Resource
    Oracle CRM on demand combined analyses (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071745390 , 0071745394
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Keywords: Oracle (Computer file) ; Business report writing ; Data processing ; Relational databases ; Electronic books ; Electronic books ; local
    Abstract: Master the Combined Analysis Tools in Oracle CRM on Demand Drive better decision-making across your enterprise using the reporting and analysis techniques in this Oracle Press guide. Through clear explanations and detailed case studies, Oracle CRM on Demand Combined Analyses shows you how to deliver real-time insightful business intelligence to end users. Learn how to perform multiple queries, join tables, format result columns, and add interactivity to your reports. Methods for filtering the results of a combined analysis are also covered in this practical resource. Create, edit, and join reports with set operators in Oracle Answers On Demand Configure roles and privileges to allow access to development tools Use negative reporting methods to compensate for null data Analyze records from the transactional databases and data warehouse in federated reports Add advanced views such as gauges, view selectors, funnel charts, and narrative views to your combined reports Integrate ad hoc analysis using Oracle Answers on Demand Consolidate information from disparate sources with pivot tables Perform calculations across multiple reports using result columns
    Note: Includes index. - Description based on online resource; title from title page (viewed June 26, 2013)
    URL: https://learning.oreilly.com/library/view/-/9780071745383/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 5
    Online Resource
    Online Resource
    Perfect phrases for performance reviews : hundreds of ready-to-use phrases for describing employee performance (2011)
    New York : McGraw-Hill
    Details
    ISBN: 9780071759427 , 0071759425
    Language: English
    Pages: 1 online resource (1 v.) , ill.
    Edition: 2nd ed.
    Series Statement: Perfect phrases
    Parallel Title: Erscheint auch als
    Keywords: Employees ; Rating of ; Employees ; Rating of ; Terminology ; Electronic books ; Electronic books ; local
    Abstract: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for: Crafting an accurate, carefully worded assessment Documenting behaviors and accomplishments Guiding and developing promising workers Conducting face-to-face interviews
    Note: Description based on print version record
    URL: https://learning.oreilly.com/library/view/-/9780071745079/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 6
    Online Resource
    Online Resource
    Oracle CRM on demand reporting (2008)
    New York : McGraw-Hill | Boston, Mass. :Safari Books Online,
    Details
    ISBN: 9780071593045 , 0071593047
    Language: English
    Pages: xviii, 474 p , ill. , 24 cm
    Parallel Title: Erscheint auch als
    Keywords: Oracle (Computer file) ; Business report writing ; Data processing ; Relational databases ; Electronic books ; local
    Abstract: Your One-Stop Guide to Oracle CRM On Demand Reporting Plan, build, and distribute data-rich business intelligence reports with ease. Oracle CRM On Demand Reporting details the entire report-building process and explains how to use the powerful features available in Answers On Demand to create and share comprehensive, integrated reports. The book includes proven strategies for report design and development, real-world examples, formatting tips, advanced reporting techniques, and sample formulas. Convert disparate corporate data into actionable business intelligence with help from this detailed guide. Maximize the features of Answers On Demand Strategically plan your reports Format, sort, filter, and modify report data Use column formulas with numeric, date and time, and text data Apply logic and transform data with column formulas Format report title and table views Add charts, graphs, pivot tables, filter prompts, and interactivity to reports Configure advanced views and create custom dashboards Manage reports and control access
    Note: Includes index
    URL: https://learning.oreilly.com/library/view/-/9780071593045/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 7
    Online Resource
    Online Resource
    Perfect phrases for performance reviews : hundreds of ready-to-use phrases that describe your employees' performance (from unacceptable to outstanding) (2002)
    New York : McGraw-Hill | Boston, Mass. :Safari Books Online,
    Details
    ISBN: 9780071408387 , 007140838X
    Language: English
    Pages: 176 p , 20 cm
    Keywords: Employees ; Rating of ; Employees ; Rating of ; Terminology ; Electronic books ; local
    Abstract: Hands-on help for quickly­­and persuasively­­writing company-mandated performance appraisals Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example: "Sets priorities well" "Misses important deadlines" "Thorough, reliable, and accurate" All managers and HR professionals will value the book for its: Hundreds of ready-to-use phrases, organized by job skill and performance level Tips for documenting performance issues and conducting face-to-face reviews Easily adapted performance review templates covering five performance levels With the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.
    Note: Title from resource description page (viewed May 17, 2009)
    URL: https://learning.oreilly.com/library/view/-/9780071408387/?ar
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
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