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  • American Society for Training and Development  (13)
  • Coyne, Larry
  • Alexandria, Va. : American Society for Training & Development  (13)
  • Electronic books ; local  (13)
  • Storage area networks (Computer networks)
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  • 1
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862723
    Language: English
    Pages: 16 p
    Keywords: Instructional systems ; Design ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue provides guidelines and background information to help subject matter experts (SMEs) develop instructional design skills. The issue covers the basics of adult learning, the ADDIE model, and selecting techniques and materials. Includes a course evaluation job aid and numerous checklists.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 2
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Call centers ; Telephone in business ; Employees ; Training of ; Electronic books ; local
    Abstract: Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 3
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Organizational change ; Management ; Electronic books ; local
    Abstract: Trainers must be comfortable with managing change to be effective organizational performance partners. Use this Infoline as a primer on change management tactics and the skills needed to facilitate change. This issue includes useful tools, hands-on examples, and models for change practitioners to use. In addition to a six-phase change strategy model, you will find a list of needed implementation skills, a performance issue analysis tool, and other important advice that will smooth the way of change and reduce barriers.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 4
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employee orientation ; Electronic books ; local
    Abstract: Retention success often begins with a well-planned and executed on-boarding program. This issue explains how to develop well thought-out on-boarding objectives, define the conditions of an effective orientation program. The issue also provides ideas for the development of your orientation programs including tips for successful implementation and evaluation. Valuable advice is provided for supervisors orienting new employees.
    Note: Includes bibliographical references
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  • 5
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Employee training personnel ; Electronic books ; local
    Abstract: This issue will assist managers, training and performance specialists, and consultants in guiding SMEs through the fundamentals of transferring learning and job skills. It covers how to select and prepare an SME trainer, the methods of delivery, course design and development, developing course materials, delivery and facilities preparation, follow-up training, and evaluating the training effort.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 6
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Knowledge management ; Electronic books ; local
    Abstract: Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the intellectual capital you need manage. It introduces the new roles, opportunities, and the baseline technology need to begin this daunting task. Key sidebars include an organizational analysis for knowledge management, 12 ways to measure intellectual capital, a planning worksheet, and a listing of competencies to manage knowledge.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 7
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Focused group interviewing ; Electronic books ; local
    Abstract: This issue explains how focus groups can be used to identify problems, plan, develop new products, obtain market information, and conduct research. It outlines how to get started with the focus group process, how to recruit participants, and how to facilitate a focus group meeting.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 8
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Job evaluation ; Performance standards ; Operant behavior ; Electronic books ; local
    Abstract: This issue discusses several evaluation models, methods, and tools used to evaluate different types of performance interventions. It compares evaluation models in the context of soft data, and discusses how performance interventions can be jeopardized.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 9
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    ISBN: 156286193X
    Language: English
    Pages: 16 p
    Keywords: Needs assessment ; Personnel management ; Educational evaluation ; Electronic books ; local
    Abstract: This issue discusses the six steps involved in defining a client's training needs in relation to the organization's overall business goals. Offers techniques to use at each point in the analysis process plus sample questions used for collecting data.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 10
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Telecommuting ; Employees ; Training of ; Electronic books ; local
    Abstract: This Info-line presents four phases associated with telecommuting training: 1) orientation; 2) telecommuter training; 3) supervisor training; and 4) training supervisors to manage the non-telecommuter staffs. Inside you'll find a sample telecommuter contract, a sample supervisor training outline, and other sample forms and checklists.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 11
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Task analysis ; Job analysis ; Job descriptions ; Electronic books ; local
    Abstract: This issue explains how to analyze work and work processes using methods such as:observation, interviews, checklists, critical incident technique, and process mapping. It provides case studies that illustrate how training practitioners apply the principles of analysis to create training deliverables.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 12
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Electronic data processing ; Study and teaching ; Employees ; Training of ; Computer-assisted instruction ; Electronic books ; local
    Abstract: This Info-line explains the steps needed to provide a job-oriented approach to training plus follow-up training. It includes suggestions for adapting this approach for diverse groups and sample forms and check lists.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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  • 13
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Evaluation ; Behavioral assessment ; Electronic books ; local
    Abstract: This Info-line stresses the importance of laying the groundwork for measuring behavior and affective changes resulting from training programs. It concentrates on Kirkpatrick's third level of evaluation, behavior, and discusses specific techniques to track and measure changes in behavior.
    Note: Includes bibliographical references
    Library Location Call Number Volume/Issue/Year Availability
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