Online Resource
Alexandria, Va. : American Society for Training & Development
|
Boston, Mass. :Safari Books Online
Language:
English
Pages:
16 p
Keywords:
Call centers
;
Telephone in business
;
Employees ; Training of
;
Electronic books ; local
Abstract:
Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
Note:
Includes bibliographical references
URL:
https://learning.oreilly.com/library/view/-/750005/?ar
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