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  • English  (66)
  • American Society for Training and Development  (66)
  • Coyne, Larry
  • Boston, Mass. :Safari Books Online  (66)
  • Electronic books ; local  (66)
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  • English  (66)
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  • 1
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863886
    Language: English
    Pages: 16 p
    Keywords: Success in business ; Electronic books ; local
    Abstract: Todays organizational realities can make it tough for individuals to succeed in their careers and organizations. Conditions such as access to fewer resources, increasing levels of accountability, increasing levels of competition, limited potential for advancement, and more require professionals to develop professionally and to develop career success skills. This Infoline will show you how to build the skills that will make you a more successful and happier professional. These skills include continually building your skills and competencies, working and partnering with your boss, building strong organizational relationships and increasing your visibility, thriving in your organizations culture, and increasing and applying your business savvy. Achieve peak performance and success by understanding and capitalizing on your strengths and minimizing your weaknesses.
    Note: Includes bibliographical references
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  • 2
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Cognitive styles ; Electronic books ; local
    Abstract: Some learners get it while others do not -- a fact of life for the professional trainer. This Infoline offers tips and tools to close the common learning gap. By exploring examples of typical training styles, along with their strengths and weaknesses, you will be able to choose appropriate training activities that get results. In addition, you will get detailed descriptions of educational and psychological assessment instruments that will help you jump start the process tailoring your training design to the learner.
    Note: Includes bibliographical references
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  • 3
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863924
    Language: English
    Pages: 16 p
    Keywords: Business meetings ; Electronic books ; local
    Abstract: Meetings are a precious resource: an expensive waste of peoples time if run poorly and amazingly valuable and productive if run well. Yet many people and organizations hold meeting after meeting without knowing how to do so effectively or even what they want to accomplish. Harnessing a groups creativity and energy and directing it toward solving problems, generating new ideas, and moving big ideas forward requires skills and processes. This Infoline offers a simple, three-step process that will enable any meeting leader to stop wasting time and make meetings work. As in so many other areas, preparation is the first critical step toward meeting success. Preparation includes determining if you really need to meet, identifying the people who need to be there, preparing an agenda, and more. The second step covers the meeting process itself from moments before the meeting to the wrap-up. Youll learn how to run meeting activities, communicate effectively, keep the meeting on track, and use conflict productively. The finaloften overlookedstep is the follow-up, which includes distributing notes, holding up meeting commitments, and planning to make improvements based on meeting evaluations. Turn your dull-as-dishwater, unproductive meetings into exciting opportunities to make big things happen!
    Note: Includes bibliographical references
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  • 4
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562863800
    Language: English
    Pages: 16 p
    Keywords: Employee training personnel ; Moral and ethical aspects ; Business ethics ; Electronic books ; local
    Abstract: The news is full of stories about ethical lapses. Almost daily you read about organizations where people fail to behave ethically and the consequences of that failure: bad press, loss of market value, lawsuits, jail time, and even bankruptcy. But fostering ethics in organizations has more benefits than just avoiding negative consequences; one of these is increased job satisfaction. Professionals in the human resource arena are often regarded as the seat of ethical expertise in an organization, but they may not always be equipped to handle ethical issues. That is where this Infoline comes in. It provides a model for understanding ethics, ways to raise awareness of ethics in organizations, and a case study to get the discussion started.
    Note: Includes bibliographical references
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  • 5
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863835
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Conflict management ; Electronic books ; local
    Abstract: Ever walked away from a training session frustrated, tired, and angry because large portions of the session were spent trying to deal with a participant who didnt want to participate and was keen to let you know how much he or she didnt want to participate? Have you ever felt like you lost your whole group, because a couple of people were chatting away, or because someone was monopolizing the conversation, or because someone was heckling you all day? Then this Infoline is for you. It provides a checklist to help you prepare for sessions so you can anticipate trouble and plan to deal with it, stop difficult behaviors before they even start, and understand how to adjust your reactions so as to not make the situation worse. Youll also learn about some common unpleasant behaviors as well as ways to think about and handle them effectively.
    Note: Includes bibliographical references
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  • 6
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562863770
    Language: English
    Pages: 16 p
    Keywords: Music in education ; Employees ; Training of ; Electronic books ; local
    Abstract: Music is present in almost every facet of human life. So why doesn't it show up in training? Throughout time people have used music to learn their ABCs as well as more complex societal histories and even scientific formulas. Could you, the trainer, be missing out on a useful tool that can: establish a positive mood minimize negative conditions aid memorization enhance reviews foster creativity? This Infoline shows you how to put music to effective use in training. It explains its effect on the human brain and how to harness those effects at will. You'll also learn to select the right kind of music for any training activity as well as avoid any problems that using music might cause. So why not tap into the power of music today?
    Note: Includes bibliographical references
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  • 7
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863568
    Language: English
    Pages: 16 p
    Keywords: Communication in personnel management ; Employees ; Rating of ; Electronic books ; local
    Abstract: Giving feedback, especially negative feedback, is one of the most difficult duties of a manager or supervisor. This Infoline describes the process of giving and receiving feedback and shows you how to improve your feedback skills. The issue offers a feedback effectiveness self-assessment, a feedback readiness assessment, and an 8-step process for developing and enhancing your feedback delivery skills.
    Note: Includes bibliographical references
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  • 8
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863541
    Language: English
    Pages: 16 p
    Keywords: Business consultants ; Electronic books ; local
    Abstract: Using Consulting Systems describes how to initiate and develop relationships with prospective clients. The organizational systems model is an analytical tool that helps consultants gain a holistic view of issues and problems. Problem-solving tools simplify developing alternative solutions and helping clients choose the best one for their particular circumstances.
    Note: Includes bibliographical references
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  • 9
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863908
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Electronic books ; local
    Abstract: Informal learning can pack quite a punch in terms of boosting workplace performance and efficiency. But what is it, and what can you do to promote informal learning in the workplace? According Bob Hoffman, informal learning is anything that is not recognizable as formal training and performance support, such as organized classes, workshops, individualized instruction, and job aids. In addition, it is just-in-time, contextual, individualized, personal, chunked, and limited in scope; in other words, its exactly what you need at exactly the moment you need it. Informal Learning describes 13 modes of informal learning, including information gathering, help desk use, and mixed teams. Furthermore, this Infoline presents ways that you can evaluate and promote these modes to fit your organizational context.
    Note: Includes bibliographical references
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  • 10
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Proposal writing in business ; Electronic books ; local
    Abstract: Get more of your projects and programs approved and implemented by learning how to write better proposals. This Info-line provides the quick steps and easy techniques you need to anticipate and overcome objectives, consider all factors, write with style and brevity, and create a more compelling case for your ideas.
    Note: Includes bibliographical references
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  • 11
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863355
    Language: English
    Pages: 16 p
    Keywords: Virtual work teams ; Teams in the workplace ; Training of ; Electronic books ; local
    Abstract: Are you looking for a way to connect with your colleagues across the globe? Pick up this Info-lines to learn the essential steps to set up a successful virtual team.
    Note: Includes bibliographical references
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  • 12
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562863363
    Language: English
    Pages: 16 p
    Keywords: Employment interviewing ; Electronic books ; local
    Abstract: This issue explores the art and science of interviewing, with a focus on how to use and apply various interview formats.
    Note: Title from cover. - Includes bibliographical references
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  • 13
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562861956
    Language: English
    Pages: 16 p
    Keywords: Career development ; Vocational guidance ; Communication in organizations ; Electronic books ; local
    Abstract: Creating a workforce development system that encourages and supports employee talents and motivation is difficult work without a systematic approach. This Infoline will show you how to accomplish this goal using a six-step process for creating and implementing a career system. Detailed background sections provide information on what these systems can do for an organization along with case studies to demonstrate how career systems have succeeded in other organizations and explains the components of a career development system. It outlines six steps for creating and implementing a career system.
    Note: Includes bibliographical references
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  • 14
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863126
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Certification ; Electronic books ; local
    Abstract: In today's fast-paced society where almost everyone is trying to get ahead, it seems there is a certification for almost everything. You can become a Certified Technical Trainer (CTT), a Professional in Human Resources (PHR), a Microsoft Certified System Engineer (MCSE), a Certified Network Engineer (CNE), or a master mechanic, to name a few. This Info-line provides a simple step-by-step guide on how to plan, create, implement, and market an internal certification program. The content is generic-it can be used to create anything from an IT certification program to a training certification program.
    Note: Includes bibliographical references
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  • 15
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 20 p
    Keywords: Organizational learning ; Employees ; Training of ; Electronic books ; local
    Abstract: Todays trainers need to become strategic partners with their organization to ensure that their programs contribute to future success and ultimately the companys bottom line. This Infoline will show not only how to become a strategic partner, but also how to implement and manage strategic learning in your organization.
    Note: Includes bibliographical references
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  • 16
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 156286338X
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Organizational learning ; Electronic books ; local
    Abstract: Looking for new ideas to enhance performance in your organization? Consider the possibilities of learning communities within your organization. In this issue, you will learn how these communities can open up the borders to thinking, generate better decisions, and improve learning programs and implementation of these programs in your organization. This issue shows you how to build and sustain an effective learning community. Plus, learn how to measure the results of this new approach to problem solving and learning.
    Note: Includes bibliographical references
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  • 17
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562863266
    Language: English
    Pages: 16 p
    Keywords: Executive coaching ; Mentoring in business ; Electronic books ; local
    Abstract: In today's high-powered corporate environment, it can be tough to get ahead. The answer for many successful executives has been an executive coach. This Info-line walks you through the key steps to becoming and effective and successful executive coach.
    Note: Includes bibliographical references
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  • 18
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862723
    Language: English
    Pages: 16 p
    Keywords: Instructional systems ; Design ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue provides guidelines and background information to help subject matter experts (SMEs) develop instructional design skills. The issue covers the basics of adult learning, the ADDIE model, and selecting techniques and materials. Includes a course evaluation job aid and numerous checklists.
    Note: Includes bibliographical references
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  • 19
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562862707
    Language: English
    Pages: 16 p
    Keywords: Conflict management ; Electronic books ; local
    Abstract: Conflict within an organization can quickly destroy the productivity of both individuals and work teams. This Infoline will show you how to apply the sound principles of conflict resolution to most situations. The issue details two schools of thought on conflict management--the settlement-driven approach and the relationship focused approach-- and allows you to follow a step-by-step approach to implement the best method that will resolve your workplace disagreements.
    Note: Includes bibliographical references
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  • 20
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562862766
    Language: English
    Pages: 16 p
    Keywords: Teams in the workplace ; Electronic books ; local
    Abstract: This issue defines a self-directed work team (SDWT) as a small group of people who are empowered to manage themselves and their daily work. Inside you'll learn the steps involved to achieve a cultural transformation to a team-based culture. It clarifies both the trainer's and management's role in the transition.
    Note: Includes bibliographical references
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  • 21
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    ISBN: 1562862758
    Language: English
    Pages: 16 p
    Keywords: Computer-assisted instruction ; Employees ; Training of ; Educational technology ; Study and teaching ; Electronic books ; local
    Abstract: This issue provides background information on making a smooth transition to e-learning. It covers the benefits, competencies, obstacles, and includes a case study from Dell.
    Note: Includes bibliographical references
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  • 22
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Mentoring in business ; Electronic books ; local
    Abstract: Here are three approaches you can use to install this powerful mentoring and performance improvement tool in your organization. Use the detailed descriptions of one-on-one mentoring, group mentoring, and virtual mentoring, advice on mentor selection and strategies for success. A mentoring program planner is also included.
    Note: Includes bibliographical references
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  • 23
    Online Resource
    Online Resource
    Alexandria, Va : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Supervisors ; Training of ; Electronic books ; local
    Abstract: This issue describes how to develop a supervisory training program. It defines what it means to be a supervisor and discusses the importance of a needs assessment and designing, developing, and evaluating a training program.
    Note: Includes bibliographical references
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  • 24
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Budget ; Electronic books ; local
    Abstract: This Infoline presents the fundamentals of the budget process as well how to develop solid budgets. This issue also offers metrics crucial to managing the learning function along with sample components of a training plan, a sample chart of accounts, and typical expenses, and a project expense sheet as a job aid.
    Note: Includes bibliographical references
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  • 25
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 156286176X
    Language: English
    Pages: 12 p
    Edition: Rev.
    Keywords: Group relations training ; Problems, exercises, etc ; Employees ; Training of ; Educational games ; Electronic books ; local
    Abstract: This issue explains the five features of effective learning games. It presents five adaptable learning games, including learning objectives, features, and mode of play.
    Note: Includes bibliographical references
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  • 26
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Call centers ; Telephone in business ; Employees ; Training of ; Electronic books ; local
    Abstract: Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
    Note: Includes bibliographical references
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  • 27
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Job evaluation ; Performance standards ; Operant behavior ; Electronic books ; local
    Abstract: This issue discusses several evaluation models, methods, and tools used to evaluate different types of performance interventions. It compares evaluation models in the context of soft data, and discusses how performance interventions can be jeopardized.
    Note: Includes bibliographical references
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  • 28
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Knowledge management ; Electronic books ; local
    Abstract: Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the intellectual capital you need manage. It introduces the new roles, opportunities, and the baseline technology need to begin this daunting task. Key sidebars include an organizational analysis for knowledge management, 12 ways to measure intellectual capital, a planning worksheet, and a listing of competencies to manage knowledge.
    Note: Includes bibliographical references
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  • 29
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Focused group interviewing ; Electronic books ; local
    Abstract: This issue explains how focus groups can be used to identify problems, plan, develop new products, obtain market information, and conduct research. It outlines how to get started with the focus group process, how to recruit participants, and how to facilitate a focus group meeting.
    Note: Includes bibliographical references
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  • 30
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employee orientation ; Electronic books ; local
    Abstract: Retention success often begins with a well-planned and executed on-boarding program. This issue explains how to develop well thought-out on-boarding objectives, define the conditions of an effective orientation program. The issue also provides ideas for the development of your orientation programs including tips for successful implementation and evaluation. Valuable advice is provided for supervisors orienting new employees.
    Note: Includes bibliographical references
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  • 31
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 20 p
    Keywords: Employees ; Training of ; Group relations training ; Educational games ; Electronic books ; local
    Abstract: Discover the learning value of games, exercises, and puzzles. Revised edition.
    Note: Includes bibliographical references
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  • 32
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Organizational change ; Management ; Electronic books ; local
    Abstract: Trainers must be comfortable with managing change to be effective organizational performance partners. Use this Infoline as a primer on change management tactics and the skills needed to facilitate change. This issue includes useful tools, hands-on examples, and models for change practitioners to use. In addition to a six-phase change strategy model, you will find a list of needed implementation skills, a performance issue analysis tool, and other important advice that will smooth the way of change and reduce barriers.
    Note: Includes bibliographical references
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  • 33
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    ISBN: 156286193X
    Language: English
    Pages: 16 p
    Keywords: Needs assessment ; Personnel management ; Educational evaluation ; Electronic books ; local
    Abstract: This issue discusses the six steps involved in defining a client's training needs in relation to the organization's overall business goals. Offers techniques to use at each point in the analysis process plus sample questions used for collecting data.
    Note: Includes bibliographical references
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  • 34
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Employee training personnel ; Electronic books ; local
    Abstract: This issue will assist managers, training and performance specialists, and consultants in guiding SMEs through the fundamentals of transferring learning and job skills. It covers how to select and prepare an SME trainer, the methods of delivery, course design and development, developing course materials, delivery and facilities preparation, follow-up training, and evaluating the training effort.
    Note: Includes bibliographical references
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  • 35
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Telecommuting ; Employees ; Training of ; Electronic books ; local
    Abstract: This Info-line presents four phases associated with telecommuting training: 1) orientation; 2) telecommuter training; 3) supervisor training; and 4) training supervisors to manage the non-telecommuter staffs. Inside you'll find a sample telecommuter contract, a sample supervisor training outline, and other sample forms and checklists.
    Note: Includes bibliographical references
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  • 36
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Games ; Social interaction ; Electronic books ; local
    Abstract: This Info-line provides an overview of the types of icebreakers: openers, acquainters, games, and brainstorming. The issue offers guidelines for selecting icebreakers and for trainer behaviors while conducting icebreakers. Examples of ice breakers are given.
    Note: Includes bibliographical references
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  • 37
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Task analysis ; Job analysis ; Job descriptions ; Electronic books ; local
    Abstract: This issue explains how to analyze work and work processes using methods such as:observation, interviews, checklists, critical incident technique, and process mapping. It provides case studies that illustrate how training practitioners apply the principles of analysis to create training deliverables.
    Note: Includes bibliographical references
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  • 38
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Benchmarking (Management) ; Electronic books ; local
    Abstract: Know what benchmarking is and the benefits, types, and processes of benchmarking. Understand how benchmarking training differs from benchmarking other functions.
    Note: Includes bibliographical references
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  • 39
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Executive succession ; Personnel management ; Electronic books ; local
    Abstract: Succession planning is often the orphan child in organization, ignored or perhaps mentioned but certainly not cared for and nurtured. This issue outlines the five components of a succession planning process: replacement planning, human resource audit, high-potential employee identification, employment input, and development programs. You will find strategies for development programs and clear advice on establishing learning plans for your organization. Several useful worksheets are provided including a succession summary worksheet, a learning plan worksheet, and key issue worksheet.
    Note: Includes bibliographical references
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  • 40
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562861980
    Language: English
    Pages: 14 p
    Keywords: 360-degree feedback (Rating of employees) ; Supervisors ; Rating of ; Electronic books ; local
    Abstract: This issue defines and describes a 360-degree feedback program. It walks the reader through the steps of: 1) design and plan the process, 2) design and develop the tool, 3) administer the instrument, 4) process and report feedback, and 5) plan responses to feedback.
    Note: Includes bibliographical references
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  • 41
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Rating of ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: Examine the skills and competencies of the performance evaluator.
    Note: Includes bibliographical references
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  • 42
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: This Info-line describes a model that can be used to determine that the transfer of skills training has occurred. The steps are: 1) conduct needs assessment, 2) standardize performance skills, 3) develop performance checklists, 4) transfer using demonstration, 5) coach, and 6) assess performance skills.
    Note: Includes bibliographical references
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  • 43
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 15 p
    Keywords: Education ; Aims and objectives ; Employees ; Training of ; Electronic books ; local
    Abstract: This Info-line discusses behavioral objectives classified as cognitive (knowledge), psychomotor (skills), and affective (attitudes) and how to write them effectively. It provides guidelines for writing objectives and a case study from ISI Robotech and its use of objectives.
    Note: Includes bibliographical references
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  • 44
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Electronic data processing ; Study and teaching ; Employees ; Training of ; Computer-assisted instruction ; Electronic books ; local
    Abstract: This Info-line explains the steps needed to provide a job-oriented approach to training plus follow-up training. It includes suggestions for adapting this approach for diverse groups and sample forms and check lists.
    Note: Includes bibliographical references
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  • 45
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Listening ; Comprehension ; Communication in management ; Electronic books ; local
    Abstract: The average employee spends 30-60 percent of his or her day listening, yet listening skills are rarely taught. This Info-line provides aids to understanding, speaking, and listening. Offers guidelines for giving feedback. Makes suggestions about what to include in a listening training session.
    Note: Includes bibliographical references
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  • 46
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 18 p
    Keywords: Cost effectiveness ; Training ; Cost effectiveness ; Electronic books ; local
    Abstract: This issue provides a detailed approach to calculating a cost-benefit analysis. It includes a four-step model to calculate costs: personnel, material, delivery, and total expenditures. It also presents practice case studies to explain the process.
    Note: Includes bibliographical references
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  • 47
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Business meetings ; Electronic books ; local
    Abstract: This issue describes the different purposes of meetings and common characteristics of effective meetings. It outlines planning steps, meeting process steps, and activity guidelines for more efficient, productive meetings, and covers the special roles participants play and how to deal with difficult people.
    Note: Includes bibliographical references
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  • 48
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 20 p
    Keywords: Employees ; Training of ; Electronic books ; local
    Abstract: This Info-line presents a complete discussion of the types of job aids and their advantages. The issue offers a step-by-step guide on the usefulness of aids, the design and development of aids, and how to implement and evaluate use.
    Note: Includes bibliographical references
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  • 49
    Online Resource
    Online Resource
    Alexandria, Va. : ASTD | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: System theory ; Organizational learning ; Electronic books ; local
    Abstract: This issue explains the value of applying systems thinking when solving problems or in times of organizational change. It outlines the characteristics and principles of systems thinking.
    Note: Includes bibliographical references
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  • 50
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Evaluation ; Behavioral assessment ; Electronic books ; local
    Abstract: This Info-line stresses the importance of laying the groundwork for measuring behavior and affective changes resulting from training programs. It concentrates on Kirkpatrick's third level of evaluation, behavior, and discusses specific techniques to track and measure changes in behavior.
    Note: Includes bibliographical references
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  • 51
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562861662
    Language: English
    Pages: 16 p
    Keywords: Instructional systems ; Design ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue covers two key components of instructional systems development: design and development of a training course. It describes the competency-based approach to design, and covers design basics, instructional strategies, course description, and course development materials.
    Note: Includes bibliographical references
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  • 52
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Performance technology ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: Understand the roles, competencies, and outputs of the performance needs analyst.
    Note: Includes bibliographical references
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  • 53
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 156286209X
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Employees ; Rating of ; Electronic books ; local
    Abstract: Reinventing your training department into a performance consulting department requires a roadmap. This Infoline is your quick and dirty guide. Not only does the issue give you the basics of performance consulting, but it provides detailed descriptions of the responsibilities, duties, and competencies expected of new performance consultants. Your roadmap for change also includes advice on how to make the transition successful by following a carefully crafted transition plan.
    Note: Includes bibliographical references
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  • 54
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Performance technology ; Needs assessment ; Performance standards ; Electronic books ; local
    Abstract: This is the second in a series of four Info-lines looking at the roles involved in the Human Performance Improvement Process. This issue describes the six competencies of the intervention specialist, the types of performance interventions and how to design and develop an intervention.
    Note: Includes bibliographical references
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  • 55
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Electronic books ; local
    Abstract: Most training, whether intentional or not, is on the job training. But how do you use the power of this ancient form of training to enhance performance? This Infoline covers the essentials of on-the-job training (OJT) with ideas for using both structured and unstructured OJT in your organization for maximum benefit. The issue offers a benchmarking exercise, a sample OJT checklist, and a checklist of OJT process steps.
    Note: Includes bibliographical references
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  • 56
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862138
    Language: English
    Pages: 16 p
    Keywords: Instructional systems ; Design ; Employees ; Training of ; Electronic books ; local
    Abstract: Instructional systems development (ISD) can be a complicated business, and sometimes you just need an overview. Heres the Infoline for you. This issue provides an ISD overview along with a short profile of each component the simple design model known as ADDIE (Analysis, Design, Development, Implementation, and Evaluation). You will find a detailed explanation of each element along with practical advice on building your next training session using the model. The issue includes a useful course design checklist to keep you on track.
    Note: Includes bibliographical references
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  • 57
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862014
    Language: English
    Pages: 16 p
    Keywords: Organizational learning ; Electronic books ; local
    Abstract: This Info-line presents the five components of the systems model of a learning organization: the learning, the organization, the people, the knowledge, and the technology. Provides 16 steps to follow to become a learning organization. Includes case studies of learning programs at Rover, McKinsey & Co., and Federal Express.
    Note: Includes bibliographical references
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  • 58
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 12 p
    Keywords: Employees ; Coaching of ; Feedback (Psychology) ; Electronic books ; local
    Abstract: Performance management relies on good coaching and feedback. This issue covers both the coaching process and how to provide feedback that encourages the learning process. You will find clear definitions of what constitutes coaching and detailed explanation of the skills and behaviors needed for successful coaching. In addition, the various roles of a coach are discussed as well as how to deliver both positive and negative feedback.
    Note: Includes bibliographical references
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  • 59
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 11 p
    Series Statement: Info-line issue 9712
    Keywords: Employees ; Training of ; Education ; Aims and objectives ; Instructional systems ; Design ; Electronic books ; local
    Abstract: Learn how to write better cognitive (knowledge), psychomotor (skills), and affective (attitudes) objectives with guidelines and a case study from ISI Robotech. Revised edition.
    Note: Includes bibliographical references
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  • 60
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862111
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Active learning ; Organizational learning ; Electronic books ; local
    Abstract: This Info-line defines action learning as a group effort that involves solving real world problems through the use of acquired learning and implementing systems-wide solutions. It discusses why this process works and the benefits to organizations that use this technique. It features brief case studies from Whirlpool, National Semiconductor, General Electric, and Cigna International Property and Casualty Corporation.
    Note: Includes bibliographical references
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  • 61
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training & Development (ASTD) | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 12 p
    Keywords: Employees ; Training of ; Learning strategies ; Electronic books ; local
    Abstract: The challenge to do more with less and in less time is the mantra of every organization. Accelerated learning is the training professionals answer to this business reality. This Infoline offers you a short course in the principles, process, and techniques of accelerated learning. You will learn how to use whole brain techniques that allow learners to acquire information and skills more efficiently and to retrieve, recall, or respond with confidence. These techniques include the use of music, peer teaching, collaboration, and mind mapping to improve the learning environment and get results.
    Note: Includes bibliographical references
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  • 62
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Executives ; Training of ; Electronic books ; local
    Abstract: This Info-line explains how to relate to managers the importance of motivation, adult learning, and learning styles. Revised edition.
    Note: Cover title. - Includes bibliographical references
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  • 63
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 12 p
    Keywords: Workshops (Adult education) ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue presents methods and techniques for planning and conducting workshops, selecting types of learning exercises and activities, and preparing workshop leaders and facilitators.
    Note: Includes bibliographical references
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  • 64
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562861530
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Employee training facilities ; Electronic books ; local
    Abstract: Why does even the most expertly designed and deployed training sometimes fail to produce the desired results? Could a poor learning environment be the answer? This issue presents a comprehensive discussion of why and how adults learn. It discusses various instruction methods, their characteristics, advantages and disadvantages, and offers concrete tips and advice on how you can create a winning learning environment in your organization.
    Note: Includes bibliographical references
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  • 65
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    Language: English
    Pages: 16 p
    Keywords: Employees ; Training of ; Transfer of training ; Electronic books ; local
    Abstract: This issue covers two approaches to training: far transfer and near transfer; it offers a transfer design and a transfer matrix model;it discusses how to ensure transfer of training is successful by using the transfer maintenance system; and reviews how, why, when, and who should measure the transfer of training.
    Note: Includes bibliographical references
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  • 66
    Online Resource
    Online Resource
    Alexandria, Va. : American Society for Training and Development | Boston, Mass. :Safari Books Online
    ISBN: 1562862073
    Language: English
    Pages: 14 p
    Keywords: Training needs ; Needs assessment ; Employees ; Training of ; Electronic books ; local
    Abstract: This issue defines a mini needs assessment as a process for identifying problems and solutions in a condensed period of time. It outlines a process model and guidelines for implementing the model and offers a mini need assessment stakeholders interview guide and sample action plan.
    Note: Includes bibliographical references
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