ISBN:
9781447127260
Language:
English
Pages:
X, 207 S.
Edition:
Online-Ausg. Springer eBook Collection. Computer Science Electronic reproduction; Available via World Wide Web
Series Statement:
Human-Computer Interaction Series
DDC:
305.800285421
Keywords:
Computer science
;
Software engineering
;
Software Engineering
Abstract:
Peter Tolmie
Abstract:
Ethnography is now a fundamental feature of design practice, taught in universities worldwide and practiced widely in commerce. Despite its rise to prominence a great many competing perspectives exist and there are few practical texts to support the development of competence. Doing Design Ethnography elaborates the ethnomethodological perspective on ethnography, a distinctive approach that provides canonical 'studies of work' in and for design. It provides an extensive treatment of the approach, with a particular slant on providing a pedagogical text that will support the development of competence for students, career researchers and design practitioners. It is organised around a complementary series of self-contained chapters, each of which address key features of doing the job of ethnography for purposes of system design. The book will be of broad appeal to students and practitioners in HCI, CSCW and software engineering, providing valuable insights as to how to conduct ethnography and relate it to design.
Description / Table of Contents:
Doing Design Ethnography; Contents; Chapter 1: Précis; Further Reading; Chapter 2: Ethnography and Systems Design; 2.1 The Turn to the Social in Systems Design; 2.2 Beginnings; 2.3 First Steps; 2.4 Faltering Towards Design; 2.5 Informing Design; 2.6 Key Issues Framing the Relationship; References; Chapter 3: Our Kind of Sociology; 3.1 Ethnography; 3.2 First Principles of an Ethnomethodological Approach; 3.2.1 Work; 3.2.2 Natural Accountability; 3.2.3 Reflexivity; 3.3 Studying Work; 3.3.1 Practical Action and Practical Reasoning; 3.3.2 Interactional Work; 3.3.3 Work Practice
Description / Table of Contents:
3.3.4 The Machinery of Interaction3.4 The Ethnographer´s Task; 3.5 Practical Guidelines; References; Chapter 4: Finding the Animal in the Foliage; 4.1 The Methodical Character of Talk; 4.2 The Methodical Character of Asynchronous Action; 4.3 The Methodical Character of Synchronous Action; 4.4 The Methodical Character of Distributed Action; 4.5 Identifying Members´ Methods; 4.6 Practical Guidelines; References; Chapter 5: Dispensing with Method; 5.1 The Practical Necessity for Dispensation; 5.2 Professional Indifference; 5.3 The Unique Adequacy Requirement of Methods
Description / Table of Contents:
5.4 Immersion in the Phenomenal Field5.5 Approaching Fieldwork in Design; 5.6 Tools and Resources; 5.6.1 Fieldnotes; 5.6.2 Interviews; 5.6.3 Audio-Visual Resources; 5.6.4 Physical Resources; 5.6.5 Digital Resources; 5.7 Practical Guidelines; References; Chapter 6: Doing Fieldwork; 6.1 Getting Access; 6.2 Gaining Acceptance; 6.3 Informed Consent; 6.4 Finding a Place to Start; 6.5 Fieldwork Demeanour and Effect; 6.6 Developing Vulgar Competence; 6.7 Unpacking Work; 6.8 Assembling the Ethnographic Record; 6.9 Getting Out; 6.10 Practical Guidelines; References
Description / Table of Contents:
Chapter 7: Analysing the Ethnographic Record7.1 Data; 7.2 Analysing a Setting´s Work; 7.3 Producing Analytic Accounts; 7.4 Thick Description; 7.5 Praxeological Accounts; 7.6 Making Use of Praxeological Accounts; 7.7 Practical Guidelines; References; Chapter 8: Informing Design; 8.1 Implications for Design; 8.2 Requirements Specification; 8.3 Developing System Models; 8.4 Sensitising Studies; 8.5 Scenario-Based Design; 8.6 Mock Ups and Prototypes; 8.7 Evaluation; 8.8 Assumption Testing; 8.9 The Importance of Collaboration; 8.10 Practical Guidelines; References
Description / Table of Contents:
Chapter 9: Some Common Misunderstandings, Objections and Complaints9.1 Method; 9.2 Common Sense; 9.3 Understanding the User; 9.4 Subjectivity; 9.5 Reproducibility; 9.6 Validity; 9.7 Time and Cost; 9.8 Current and Future; 9.9 Informing Design; 9.10 Beyond Work; 9.11 Anything Does Not Go; 9.12 Practical Guidelines; References; Chapter 10: Design Ethnography in a Nutshell; 10.1 The Turn to the Social in Systems Design; 10.2 Studying Work in the Wild; 10.3 Finding the Animal in the Foliage; 10.4 Dispensing with Method; 10.5 Assembling the Ethnographic Record
Description / Table of Contents:
10.6 Thick Descriptions and Praxeological Accounts
Note:
Description based upon print version of record
,
Electronic reproduction; Available via World Wide Web
DOI:
10.1007/978-1-4471-2726-0
URL:
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