ISBN:
9780230582507
Language:
English
Pages:
Online-Ressource (XVI, 208 p, online resource)
Series Statement:
SpringerLink
Series Statement:
Bücher
Series Statement:
Springer eBook Collection
Series Statement:
Palgrave Economics & Finance Collection
Series Statement:
Springer ebook collection / Palgrave Economics and Finance Collection 2000 - 2013
Parallel Title:
Erscheint auch als
Parallel Title:
Printed edition
Keywords:
Bankmanagement
;
Verbraucherkredit
;
Produktmanagement
;
Marktsegmentierung
;
Marketingtheorie
;
Finance
;
Consumer credit Management
;
Business enterprises Finance
;
Finance, Public
;
Banks and banking
;
Risk management
;
Kundenmanagement
;
Konsumentenkredit
;
Management
;
Konsumentenkredit
;
Konsumentenkredit
Abstract:
Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision
Description / Table of Contents:
Cover; Contents; List of Figures; List of Tables; Preface; Acknowledgements; 1 Consumer Credit Management: An Introduction; 2 Organizational Matters; 3 Marketing; 4 Predicting Consumer Behaviour; 5 Customer Acquisition; 6 Customer Management; 7 Collections (Early Stage Delinquency); 8 Debt Recovery (Late Stage Delinquency); 9 Fraud; 10 Provision, Capital Requirements and Basel II; Appendix A: Predictive Models of Consumer Behaviour; Appendix B: US and UK Legislation; Appendix C: Recommended Reading; Notes; Bibliography; Index
Description / Table of Contents:
Cover; Contents; List of Figures; List of Tables; Preface; Acknowledgements; 1 Consumer Credit Management: An Introduction; 2 Organizational Matters; 3 Marketing; 4 Predicting Consumer Behaviour; 5 Customer Acquisition; 6 Customer Management; 7 Collections (Early Stage Delinquency); 8 Debt Recovery (Late Stage Delinquency); 9 Fraud; 10 Provision, Capital Requirements and Basel II; Appendix A: Predictive Models of Consumer Behaviour; Appendix B: US and UK Legislation; Appendix C: Recommended Reading; Notes; Bibliography; Index
Note:
Includes bibliographical references (p. 186-201) and index
DOI:
10.1057/9780230582507
URL:
Volltext
(Deutschlandweit zugänglich)
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