ISBN:
9780511676512
,
0521881366
,
9780521300285
,
9780521881364
Language:
English
Pages:
Online-Ressource (1 online resource (284 p.))
,
digital, PDF file(s).
Edition:
Online-Ausg.
Edition:
Cambridge books online
Parallel Title:
Druckausg.
DDC:
302.35
Keywords:
Organizational behavior
;
Communication in organizations
;
Conversation analysis
;
Communication in organizations
;
Organizational behavior
;
Conversation analysis
;
Communication in organizations
;
Organizational behavior
;
Conversation analysis
;
Organisationsverhalten
;
Kommunikationsverhalten
Abstract:
Ethnomethodology has an elusive relationship with organisation studies. The ethnomethodological work of Harold Garfinkel, and the allied conversation analytic work of Harvey Sacks, is often cited and yet empirical contributions informed by ethnomethodology and conversation analysis remain rare. Organisation studies clearly has a lot to say about work but this is normally related to some broader set of social, economic and political issues. Rarely, if ever, does this research involve an analysis of the mundane and practical details of what actual work consists of. This book acts as an evidence-based corrective by showing how research based on ethnomethodology and conversation analysis can contribute to key issues and debates in organisation studies. Drawing on audio/video recordings from a diverse range of work settings, a team of leading scholars present a series of empirical studies that illustrate the importance of paying attention to the real-time achievement of organisational processes and practices.
Description / Table of Contents:
Cover; Half-title; Title; Copyright; Contents; Contributors; Editors; Contributors; Preface; Part I Orientations; 1 Work and organisation in real time: an introduction; 2 Finding organisation in detail: methodological orientations; Part II Studies; 3 A kind of governance: rules, time and psychology in organisations; 4 On the reflexivity between setting and practice: the 'recruitment interview'; 5 The situated production of stories; 6 Orders of bidding: organising participation in auctions of fine art and antiques
Description / Table of Contents:
7 Some major organisational consequences of some 'minor', organised conduct: evidence from a video analysis of pre-verbal service encounters in a showroom retail store8 The work of the work order: document practice in face-to-face service encounters; 9 The interactional accomplishment of a strategic plan; 10 Peripherality, participation and communities of practice: examining the patient in dental training; References; Index
Note:
Title from publishers bibliographic system (viewed on 18 Feb 2013)
DOI:
10.1017/CBO9780511676512
URL:
Volltext
(lizenzpflichtig)
URL:
Volltext
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