ISBN:
9780230296794
Language:
English
Pages:
232 S.
Edition:
Online-Ausg.
Parallel Title:
Print version Organizational Misbehaviour in the Workplace : Narratives of Dignity and Resistance
DDC:
306.36
Keywords:
Management science
;
Electronic books
;
Electronic books
Abstract:
People need dignity and autonomy at work. If they are denied this, there will be a strong tendency to resist working conditions and misbehave at work. This book presents and analyses stories about people's resistance in working life that make us reflect upon how employees are treated at work and consequences thereof.
Abstract:
People need dignity and autonomy at work. If they are denied this, there will be a strong tendency to resist working conditions and misbehave at work. This book presents and analyses stories about people's resistance in working life that make us reflect upon how employees are treated at work and consequences thereof
Description / Table of Contents:
Cover; Contents; List of Tables and Figures; Preface; Acknowledgements; Part I: Organizational Misbehaviour; 1 Dignity and Autonomy at Work; Part II: The Narrative About; 2 The Staircase; 3 The Strippers' Music; 4 The Recalcitrant Factory Workers; 5 The Satisfied Department; 6 Fair Exchange in Milanese Shops; 7 The Disappointed Associates; 8 The Employees Who Were Not on Brand; 9 Careful Carelessness; 10 The Teams That Drifted Apart; 11 Two Aquatic Centres; 12 Peer Review in the Factory of the Future; 13 The Maids Who Did Not Want to Be Maids
Description / Table of Contents:
14 Responsible Co-Workers and Irresponsible Counter-Workers15 The Way of Doing Things; 16 The Boiler Struggle; 17 The Company in Trouble; 18 Management Resistance to Change; 19 The Plant Managers' Rational Resistance; 20 The Janitors in Silicon Valley; 21 Managing Out, Managing Up and Managing Down; 22 The Faulty Switches; 23 Being Best; 24 The Tool Crib; 25 The Cocktail Waitresses; 26 Forcing Off Stiffs and Keeping Georges; 27 The Evil Spirits; 28 The Rules of the Restaurant; 29 A Song against Monotony; 30 Hebrew Slaves; 31 The Adroit Middle Manager
Description / Table of Contents:
32 The Workplace That Was to Be Like a Kindergarten33 The Roaming Russian Dolls; 34 The Surveillance Cameras and Regular Customers; 35 Sticks and Rotten Carrots; 36 The Team Meeting; 37 Trying Again; 38 The Docile and Loyal Cleaners; 39 Compensating; 40 One Minute; 41 Tackling Time; 42 The Broken Bar Shutters; 43 The Kettle; 44 Many Glasses; 45 The Informal Rules; 46 The Academics' Real Work; 47 Machines, Pieces of Paper and Rubber Bands; 48 Combing One's Hair; 49 How to Get Rid of a Critic; 50 The Seagull Managers; 51 Live Time, Wrap Time and Idle Time; 52 The Being Yourself Culture
Description / Table of Contents:
53 The Employees Who Wanted to Be Taped54 When Management Lets Go; 55 Call Centre Vocabulary; 56 The Dress Code; 57 Promises, Customer Service and Profit; 58 Food for Stable Staff; 59 The Diagram; 60 Allen Smithee; 61 Monitoring Creative Employees; 62 A Heroine; 63 Giving Face; 64 Hot-Desking and Family Photos; 65 The View in Tasmania and the Influence in Queensland; 66 Keeping up the Conversation; 67 The Flight Attendant Who Did Not Smile; 68 The Smile Strike; 69 Writing Resistance; Part III: Concepts; 70 Organizational Misbehaviour; 71 Relations in the Workplace Power Hierarchy; Notes
Description / Table of Contents:
ReferencesIndex;
Description / Table of Contents:
Machine generated contents note:PART I: ORGANIZATIONAL MISBEHAVIOUR -- Dignity and Autonomy at Work -- Dignified Work -- Problems in Organizing Work Processes -- Organizational Misbehaviour -- an Introduction -- The Narratives -- PART II: THE NARRATIVE ABOUT: -- The Staircase -- The Strippers' Music -- The Recalcitrant Factory Workers -- The Satisfied Department -- Fair Exchange in Milanese Shops -- The Disappointed Associates -- The Employees Who Were Not on Brand -- Careful Carelessness -- The Teams That Drifted Apart -- Two Aquatic Centres -- Peer Review in the Factory of the Future -- The Maids Who Did Not Want To Be Maids -- Responsible Co-workers and Irresponsible Counter-workers -- The Way of Doing Things -- The Boiler Struggle -- The Company in Trouble -- Management Resistance to Change -- The Plant Managers' Rational Resistance -- The Janitors in Silicon Valley -- Managing Out, Managing Up, and Managing Down -- The Faulty Switches -- Being Best -- The Tool Crib -- The Cocktail Waitresses -- Forcing off Stiffs and Keeping Georges -- The Evil Spirits -- The Rules of the Restaurant -- A Song against Monotony -- Hebrew Slaves -- The Adroit Middle Manager -- The Workplace which Was to Be Like a Kindergarten -- The Roaming Russian Dolls -- The Surveillance Cameras and Regular Customers -- Sticks and Rotten Carrots -- The Team Meeting -- Trying Again -- The Docile and Loyal Cleaners -- Compensating -- One Minute -- Tackling Time -- The Broken Bar Shutters -- The Kettle -- Many Glasses -- The Informal Rules -- The Academics' Real Work -- Machines, Pieces of Paper, and Rubber Bands -- Combing One's Hair -- How to Get Rid of a Critic -- The Seagull Managers -- Live Time, Wrap Time, and Idle Time -- The Being Yourself Culture -- The Employees Who Wanted to Be Taped -- When Management Lets Go -- Call Centre Vocabulary -- The Dress Code -- Promises, Customer Service, and Profit -- Food for Stable Staff -- The Diagram -- Allen Smithee -- Monitoring Creative Employees -- A Heroine -- Giving Face -- Hot-desking and Family Photos -- The View in Tasmania and the Influence in Queensland -- Keeping up the Conversation -- The Flight Attendant Who Did Not Smile -- The Smile Strike -- Writing Resistance -- PART III: CONCEPTS -- Organizational Misbehaviour -- Rationales of Breaking Management Rules -- an Empirical Example -- The Study: Design and Methods -- The Local Health Care Enterprises -- Findings -- Relations in the Workplace Power Hierarchy -- Resistance -- Abusive Supervision -- Collective Discipline -- Private Business -- Conclusion.
Description / Table of Contents:
PART I: ORGANIZATIONAL MISBEHAVIOURDignity and Autonomy at Work -- Dignified Work -- Problems in Organizing Work Processes -- Organizational Misbehaviour ₆ an Introduction -- The Narratives -- PART II: THE NARRATIVE ABOUT: -- The Staircase -- The Strippers' Music -- The Recalcitrant Factory Workers -- The Satisfied Department -- Fair Exchange in Milanese Shops -- The Disappointed Associates -- The Employees Who Were Not on Brand -- Careful Carelessness -- The Teams That Drifted Apart -- Two Aquatic Centres -- Peer Review in the Factory of the Future -- The Maids Who Did Not Want To Be Maids -- Responsible Co-workers and Irresponsible Counter-workers -- The Way of Doing Things -- The Boiler Struggle -- The Company in Trouble -- Management Resistance to Change -- The Plant Managers' Rational Resistance -- The Janitors in Silicon Valley -- Managing Out, Managing Up, and Managing Down -- The Faulty Switches -- Being Best -- The Tool Crib -- The Cocktail Waitresses -- Forcing off Stiffs and Keeping Georges -- The Evil Spirits -- The Rules of the Restaurant -- A Song against Monotony -- Hebrew Slaves -- The Adroit Middle Manager -- The Workplace which Was to Be Like a Kindergarten -- The Roaming Russian Dolls -- The Surveillance Cameras and Regular Customers -- Sticks and Rotten Carrots -- The Team Meeting -- Trying Again -- The Docile and Loyal Cleaners -- Compensating -- One Minute -- Tackling Time -- The Broken Bar Shutters -- The Kettle -- Many Glasses -- The Informal Rules -- The Academics' Real Work -- Machines, Pieces of Paper, and Rubber Bands -- Combing One's Hair -- How to Get Rid of a Critic -- The Seagull Managers -- Live Time, Wrap Time, and Idle Time -- The Being Yourself Culture -- The Employees Who Wanted to Be Taped -- When Management Lets Go -- Call Centre Vocabulary -- The Dress Code -- Promises, Customer Service, and Profit -- Food for Stable Staff -- The Diagram -- Allen Smithee -- Monitoring Creative Employees -- A Heroine -- Giving Face -- Hot-desking and Family Photos -- The View in Tasmania and the Influence in Queensland -- Keeping up the Conversation -- The Flight Attendant Who Did Not Smile -- The Smile Strike -- Writing Resistance -- PART III: CONCEPTS -- Organizational Misbehaviour -- Rationales of Breaking Management Rules ₆ an Empirical Example -- The Study: Design and Methods -- The Local Health Care Enterprises -- Findings -- Relations in the Workplace Power Hierarchy -- Resistance -- Abusive Supervision -- Collective Discipline -- Private Business -- Conclusion -- .
Note:
Description based upon print version of record
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