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  • 1
    Language: English
    Pages: 1 online resource (xv, 256 p.) , ill.
    Edition: 3rd ed.
    Parallel Title: Erscheint auch als
    DDC: 650.1/3
    RVK:
    Keywords: Customer services ; Customer relations ; Success in business ; Electronic books ; lcgft ; Electronic books ; local
    Abstract: Get a practical, actionable, three-step process to build and leverage important relationships Most people know instinctively how to build positive, long-lasting relationships with spouses, friends, and even co-workers-but few of us know how to consciously and systematically build and maintain positive business relationships. For years, The Relationship Edge has successfully shown people how to build personal relationships and repair damaged ones with a proven three-step process. This completely updated third edition offers a fresh perspective on that process and includes more contemporary case studies, as well as how to build and nurture relationships online. Develop the right mindset-understand that personal relationships are vital to business success, both offline and online Ask the right questions-discover the common ground you share with others Do the right thing-be truthful and straightforward or you'll undermine the goodwill you've worked so hard to build Jerry Acuff, the author, has a proven record of success with previous editions of The Relationship Edge With real case studies and step-by-step guidance, The Relationship Edge, Third Edition offers the tools and advice you need to develop strong, rewarding relationships with customers, co-workers, and managers. Jerry Acuff's latest version is packed full of practical, concrete information on the mechanics of interpersonal relationships in the business world, all designed to have you doing business better and more productively than ever.
    Note: "Completely revised & updated"--Cover. - Includes bibliographical references and index. - Description based on print version record
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  • 2
    ISBN: 0470907398 , 9780470907399
    Language: English
    Pages: 1 online resource (xviii, 235 p.) , ill.
    Parallel Title: Erscheint auch als
    DDC: 658.8/12
    Keywords: Customer services ; Customer relations ; Management ; Electronic books ; lcgft ; Electronic books ; local
    Abstract: Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid! , a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
    Note: Includes index. - Description based on print version record
    URL: Cover
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