ISBN:
9783030195830
,
303019583X
Language:
English
Pages:
xv, 261 Seiten
,
Illustrationen
,
22 cm
Parallel Title:
ebook version
DDC:
306.44
Keywords:
Soziolinguistik
;
Sprache
;
Identität
Abstract:
This book investigates the social practices of service encounters in the context of a typical Persian shop in Sydney. Although by nature goal-oriented speech events, the book posits that service encounters are not simply limited to achieving business transactions, but that they incorporate a range of social and discursive practices. Analysing ethnographic data using the frameworks of Mediated and Multimodal Discourse Analysis, the author explores how people use everyday activities to enact social and cultural identities, construct linguistic authenticity, and maintain strong economic ties to the community--back cover
Note:
Includes bibliographical references and index
,
1. The Framing of Service Encounters -- 2. Studying Service Encounters -- 3. Framing and Footing: Negotiation of Roles and Status -- 4. Authenticity in Interaction -- 5. The Construction of Identity in Interaction -- 6. Linguistic and Spatial Practices in the Shop -- 7. Narratives -- 8. Conclusion: Mediated Action in the Shop -- Index
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