Overview
- Enables readers to apply learning frameworks to problem-solving in public services
- Introduces user-focused approaches to improving service efficiency and effectiveness
- Explains how people at diverse organisational levels can play key roles in organising service improvements
Part of the book series: Springer Texts in Business and Economics (STBE)
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Table of contents (12 chapters)
Keywords
About this book
The book offers a conceptual toolkit to understand and analyse dynamically changing services and the application of new technologies. Topics covered include pressing issues surrounding public services, such as e-technology, digitalisation, e-services, artificial intelligence, entrepreneurialism, sustainability, climate, inequality, developing economies, and smart cities. Chapters follow a similar structure: issue, problems, what we know, learning framework, worked example, theory and practice conclusions, as well as teacher and learner notes. Addressing advanced undergraduate and graduate students of public administration, public management, political science, sociology, computer science, and information systems, the book will also be a valuable resource for practitioners, i.e. experts and managers in public organizations, professionals in organizations working at the business and public sectors, consultants, and IT suppliers.
Authors and Affiliations
About the authors
Jari Stenvall is a Professor of Administrative Sciences at Tampere University, Finland, since 2013. Previously, Stenvall worked at the University of Lapland as a professor of public administration from 2002 to 2013. Stenvall was named Finnish Professor of the Year by The Finnish Union of University Professors in 2022. He awarded the life time achievement award by Finnish Evaluation Society (2022). His research focuses on the management of change, the reformation and assessment of public administration, regional development, public services, and the utilization of technology in administration.
Bibliographic Information
Book Title: Problem-solving and Learning for Public Services and Public Management
Book Subtitle: Theory and Practice
Authors: Tony Kinder, Jari Stenvall
Series Title: Springer Texts in Business and Economics
DOI: https://doi.org/10.1007/978-3-031-43230-9
Publisher: Springer Cham
eBook Packages: Economics and Finance, Economics and Finance (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2024
Hardcover ISBN: 978-3-031-43229-3Published: 16 February 2024
Softcover ISBN: 978-3-031-43232-3Due: 18 March 2024
eBook ISBN: 978-3-031-43230-9Published: 15 February 2024
Series ISSN: 2192-4333
Series E-ISSN: 2192-4341
Edition Number: 1
Number of Pages: XXI, 454
Number of Illustrations: 41 b/w illustrations, 40 illustrations in colour
Topics: Public Administration, Public Policy, Knowledge Management, Governance and Government, Economics, general, Business and Management, general